This document is a resume for Rajib Ghosh, providing details of his career objective, professional experience, education, skills, and personal information. Rajib has over 1 year of experience in automotive servicing and currently works as a Technical Manager at Mahindra and Mahindra Ltd. He has a Bachelor's degree in Automobile Engineering and has also worked as a Junior Sales Engineer. His skills include automotive repairs, customer service, and software like AutoCAD.

1. RAJIB GHOSH
Mobile No.: +91-7044587189
E-mail id: rajibg592@gmail.com
Bachelor of Technology (B.Tech)
In Automobile Engineering
CAREER OBJECTIVE
To build a career through challenging and rewarding assignments and to be a part of an
organization where my knowledge, hard work, capacity, innovative and creative thinking can help
the company's growth as well as my growth.
PROFILE SUMMARY
 Technical minded, adaptable professional with one year experience in servicing vehicles of
different sizes along with deep knowledge of using diagnostic tools used in determining and
fixing electrical as well as mechanical problems
 Extensive knowledge in automobile engineering, repairs and maintenance techniques
 Excellent problem solving skills that help detect and analyze a problem and find solutions
 Strong observational and investigative abilities that help detect a problem
 Ability to extend courteous, friendly and timely services to customers Exceptional customer
service skills aimed at providing the best in Automobile services and ensuring recurring
business
PROFESSIONAL SYNOPSIS
Automotive Service Engineer/ Technical Manager
Mahindra and Mahindra Ltd., Automotive Division, Jharkhand
June 2015 – May, 2016
 Resolve complex problems of personal cars such as SUVs, XUVs, and Sedan etc., which
could not be resolved by technicians. Ask for technical assistance from TEK lines (Technical
Head) through Technical Assistance Request, if required
 Acts as a relay trainer at the dealership and train the various dealership personnel on the
product and ensure relevant technical information is available across the dealership
(Technicians, Service Advisors, Sales Consultants, Service Managers/ Body shop Managers/
Workshop Managers)
 Analyse repeat repairs and initiate corrective actions on repair quality/service quality
related issues by technical training /re-training the workshop staff
 Act as a single window to the manufacturer by following the Technical Reporting System, as
regards Service Complaint Reports, OLV period monitoring etc
 Obtain permission to replace aggregates and notified parts of vehicles under warranty
 Setup, update and operate machine tools such as Bosch I-smart/ Mini Smart/ Smart Test
(Tools used to inspect vehicles), wheel alignment machine, wheel balancer etc
 Responsible for interaction with customers for various service levels
Junior Sales Engineer [Golf cart Division]
Tara International (Battery Operated Vehicle Manufacturer), Kolkata
June 2014 – May 2015
 Developed and implement sales plans and met sales target
 Surveyed marketing conditions and prepared reports on customers' need
 Demonstrating how a product meets a customer’s needs
 Coordinate between customers and the research and development team
 Liaised between customers and the manufacturing team and conveying customer technical
requirements to the Internal Engineering teams
 To maintain contact with customers after purchase to ensure customer satisfaction,
Offering after-sales support services and Maintaining existing, long-term relationships with
customers
 Putting together technical instruction for customers in relation to the use, operation and
maintenance of purchased products
 Traveling to visit potential clients as well as lost customers
 Negotiating tender, contract terms and conditions

2. ACADEMIC DETAILS
 B.Tech in Automobile Engineering (Duration: 2010-14) from West Bengal University of
technology with 7.76 CGPA
 Higher Secondary/ Intermediate (Science) from Barrackpore Govt. High School under West
Bengal Council of Higher Secondary Education with 62.5 percent
 Secondary Education from Ramakrishna Vivekananda Mission Vidyapith under West Bengal
Board of Secondary Education with 75 percent
IT SKILLS
 AutoCAD and CATIA
 Microsoft Word, Microsoft Excel, Microsoft PowerPoint
INDUSTRIAL TRAINING
Organization: Vivekananda Forging (India) Limited, Howrah.
Duration: 4 weeks (June, 2012 to July, 2012)
Exposure: Training on the Forging practices
Organization: Auto Tech Services Ltd. (Tata Motors Ltd.)
Duration: 4 weeks (June, 2013 to July, 2013)
Exposure: Servicing, accidental repairs and pre-delivery inspection of LCV
and HCV
Father’s Name: Mr. Keshab Chandra Ghosh
Mother’s Name: Mrs. Rani Ghosh
Permanent Address: 25(37/1/N), Sitalabari Road, East Anandapuri
24 Parganas (North), Kolkata, West Bengal
Pin code: 700122
Date of Birth: 01/07/1992
Gender: Male
Nationality: Indian
Marital Status: Unmarried
Languages known: English, Hindi and Bengali
Hobbies: Internet Surfing, Swimming, Listening Music
REFERENCES
Mr. Manik Chandra das Mr. Tapas Kumar Biswas
Head of Dept., Automobile Dept. Assistant Professor, Automobile Dept.
MCKV Institute of Engineering MCKV Institute of Engineering
Mobile:+91 9432149453 Mobile:+91 9433379623
E-mail id:tapasbiswasmckv@gmail.com
I hereby declare that the above information is true to the best of my knowledge & belief.
Date:
Place: Kolkata RAJIB GHOSH
PERSONAL DOSSIER
DECLARATION