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When to use emotion



Prepared by J. Scott Armstrong (details on him at jscottarmstrong.com).

Please inform Scott about errors and also make suggestions (armstrong@wharton.upenn.edu)

Scott has taken these slides from adprin.com, a site that he founded. That site contains interactive versions of these
slides, along with linked references, videos, and webcasts, all in PPT and PPTX format that you can download.
When to use Emotion to Persuade
When should you use emotion in ads? Make a
list. Then go to the next slide for a list of
situations where emotion is used.




                    Adapted from AdPrin.com     2
In 1,059 tested TV commercials,
37% used emotional appeals for
   • well-known brands and
   • frequently purchased products, with
   • situations with a low need for information
           (Stewart and Furse1986, see Persuasive Advertising p 85)

   To learn more, go to AdPrin.com
Based on this exercise, write a small application step for
yourself, and set a deadline, preferably within one week. If you
are working with someone else, share your application plan and
the results of your application.


• For example, identity when emotional appeals would be
  persuasive and write ideas of how to appeal to your
  customers’ emotions.




                         Adapted from AdPrin.com

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When to use emotion

  • 1. When to use emotion Prepared by J. Scott Armstrong (details on him at jscottarmstrong.com). Please inform Scott about errors and also make suggestions (armstrong@wharton.upenn.edu) Scott has taken these slides from adprin.com, a site that he founded. That site contains interactive versions of these slides, along with linked references, videos, and webcasts, all in PPT and PPTX format that you can download.
  • 2. When to use Emotion to Persuade When should you use emotion in ads? Make a list. Then go to the next slide for a list of situations where emotion is used. Adapted from AdPrin.com 2
  • 3. In 1,059 tested TV commercials, 37% used emotional appeals for • well-known brands and • frequently purchased products, with • situations with a low need for information (Stewart and Furse1986, see Persuasive Advertising p 85) To learn more, go to AdPrin.com
  • 4. Based on this exercise, write a small application step for yourself, and set a deadline, preferably within one week. If you are working with someone else, share your application plan and the results of your application. • For example, identity when emotional appeals would be persuasive and write ideas of how to appeal to your customers’ emotions. Adapted from AdPrin.com