1. Jeff Nelson, MBA
(480)363-6957•Cell: (336)391-7049• jnelson3@me.com•http://www.linkedin.com/in/jn050231
Summary Aviation professional with eight years of experience. Professional, creative, flexible with proven analytical
skills. Adept at collecting data from multiple sources, researching, drawing conclusions, and making
recommendations.
Experience Analyst, Inventory Services
US Airways, Winston Salem, NC
February 2012 –January 2014
Answer calls from station agents in a call center environment
Monitor and adjust overbooking authorizations during irregular operations
Evaluate business impact for inventory decisions
Maximize RASM by selling the right seat at the correct time in the booking curve
Monitor passenger records for revenue integrity
Execute schedule loads and passenger re-accommodation process
System Support Specialist
US Airways, Tempe, AZ
September 2007 – February 2012
Answer calls from station agents in a call center environment
Provide policy and procedure support
Coordinate irregular operations planning
Develop test plans and conduct user acceptance testing
Developed new department training manual
Fleet Service Agent
America West Airlines, Phoenix, AZ
March 2005 – December 2005
Work in a team environment to ensure on-time departures
Communicate pertinent issues to co-workers, supervisors, and flight crews
Customer Service Agent
Mesa Airlines, Phoenix, AZ
September 2003 – November 2004
Supervise aircraft boarding
Communicate re-accommodation information to passengers during irregular operations
Education MBA in Global Management
Ashford University, San Diego, CA
October 2015 – Golden Key International Honour Society; 3.92 GPA
Bachelor of Science, Business Administration
Arizona State University, Mesa, AZ
August 2007
Certifications Six Sigma Green Belt
