Debora M. Bean-Hartnett has 15 years of experience as a supervisor and manager, with the ability to manage multiple tasks and make analytical decisions. She recently earned a Master's degree in Homeland Security Management, specializing in potential threats to the United States and effective responses. Currently she is the Fundraising Chair for St. Mary's Elementary School, having raised over $32,000 for the school. Previously she worked for 15 years as a Supervisor for Customer Service at USAirways, where she was responsible for customer safety, flight operations, and agent evaluations.

1. Debora M. Bean-Hartnett
15 Harwood Drive Debora525@aol.com
Harwood, MD 20776 Cell: 410-241-1300
PROFILE:
 Supervisor and Manager with 15 years of experience developing ability to proficiently
manage individuals, multiple tasks and make analytical decisions.
 Democratic leader who empowered employees to their fullest potential while creating a
productive work environment through effective coaching and counseling.
 Recent graduate with detailed background into potential threats to the United States and
ability to provide effective responses through use of government resources.
EDUCATION:
Master of Science in Management, GPA: 3.5/4.0 May 2015
Specialization: Homeland Security Management
University of Maryland University College, Adelphi, MD
 Research Papers: Terrorists Use of the Internet and Personal Networking Sites. Threats,
Vulnerabilities, and Consequences Working for a Major Airline. Protection of Airport
Infrastructure for Transportation, Storage, Distribution and Accessibility of Jet-A Fuel.
 Active as a mentor in Allies in Mentoring at UMUC, 2008-2011
Bachelor of Science in, Business Administration, GPA: 3.74/4.0 May 2007
University of Maryland University College, Adelphi, MD
 Dean’s list 2005, 2006, 2007.
EMPLOYMENT:
Fundraising Chair, Volunteer Sept 2012 - present
St. Mary’s Elementary School, Annapolis, MD
 Coordinated magazine drives raising approximately $32,000 with prize distribution.
 Raised $2,500 by coordinating school dining nights.
 Assisted with previous Fundraising Chair’s fundraising projects from September 2014-
May 2014.
Supervisor, Customer Service June 1991 – Nov 2005
USAirways, Inc., Baltimore Washington International Airport
 Ground Security Coordinator: Responsible for customer and aircraft safety. Monitored
the security check point for safety prior to TSA.
 Established effective coverage to reduce operational stress and excess overtime through
daily and quarterly agent work assignments.
 Responsible for delay coding, multi-task decision making for multiple flight operations.
 Aircraft incident response: Prepared to aid at an accident site.
 Established problem solver for agents and customers by being a Customer Care
Coordinator.

2.  Conducted agent evaluations, coaching, and counseling. Offered areas of improvement
and encouragement. Reassured agents and their skill sets.
Duty Manager July 1997 – Nov 2000
British Airways, Inc., (USAirways, Inc. Subcontractor). Baltimore Washington Int’l. Airport
 Aided in compiling manuals: JAR Ops Manual, Disruption Manual, Y2K response,
which prepared us for flight and computer disruptions.
 Administrative duties included agent scheduling, vacation, overtime allotment, billing.
 Kept employee hours within budget and reduced overtime based on passenger loads.
 Compiled monthly station reports, ticket stock allocation and reconciliation, petty cash.
 Responsible for scheduling computer updates, repairs and trouble shooting.
 Evaluated agent training needs, coaching and development as well as the counseling and
quarterly evaluations.
 Cross-trained employees to minimize the impact of furloughs and reductions on airport
and flight operations.