Mahendra Bijlaney is seeking an administrative role with a growth-oriented organization. He has over 20 years of experience in administration, human resources, and customer service roles. His expertise includes employee relations, accounting, order processing, communicating with customers to resolve issues, and preparing reports. He is proficient in Amadeus and Microsoft Office software.

1. MAHENDRA A. BIJLANEY
 +919820765174/ (022) 28813606
 mahindra.bijlaney@gmail.com
 2B/63, Manali, Evershine Nagar, Malad (W), Mumbai-400064
Seeking Assignments in Administration with a growth oriented organization of repute.
EPITAPH
A progressive professional with Diploma in Travels & Tourism from India International Trade
Centre (IITC) in1996. Currently employed as a Manager In Administration & Human
Resources Significant experience in liaising with clients, (Corporate & Individuals) & other
external agencies to materialise the day to day requirements of the Processes. An effective
communicator with a flexible attitude and able to deal with people from varied business
strata.
AREA OF EXPERTISE
o Expertise in general administration issues pertaining to employee relations and routine
accounting & order processing.
o Skilful in communicating and convincing the customers and resolving their problem in
the best possible way.
o Filing all the details and recording accounts and payments mail out statements and
receipts to customers.
o Preparing & maintaining the monthly expense reports for the reference of the top
management.
o Co-ordination with Admin, Tech team, HR & Access control as per the requirement in
the process.
EMPLOYMENT
Apr’16-Present Hiranandani & Associates
o Working as a free lancer for personal discussions of financial products like Home
Loans and Mortgage Loans for financial Institutions like DHFL, Capital First &
Axis Bank.
o Preparing Reports in Detail for Personal Discussions done for the customers.
o Co-ordination with other staff and arranging the Personal Discussion Calls
accordingly.
Apr’14- Apr’16 Nirvana Motion Pictures LTD.
o Handling Joining Formalities, Completing the documentation and also explaining to the
company policies.
o Issuing Offer letters and confirmation letters to the new joinees.
o Maintaining and Marking the attendance useful while making the payroll & forwarding it
to the accounts department for further processing.
o Involved in the market research for the goods and services required for the company.
that also includes rate comparison.
o Handling day to day requirements of the staff right from stationery to maintaining the
leave data .
o Managed many local tie up’s with the stationery marts.

2. o Successful in doing corporate tie up’s with Bisleri and Airtel for PRI services.
o Also playing an important role in assisting the production team in moving the material
during the events.
o Managing and supervising the housekeeping staff.
o Played an important role in ‘India SME 100 Awards’. Also was handling Security
arrangements for Ministers, who were the guest at the award function.
May’08-Aug’13 First Source Solutions LTD.
o Managing and supervising housekeeping staff and Cafeteria vendors.
o Dealing with different categories of vendors as per the requirements of the process and
Making Rate Comparisons
o Issuing GRN (Goods Receive Note), PO (Purchases Order) and Work Completion
Certificate.
o Co-ordinating with the Corporate Admin and Tech Team as per the Process
Requirements.
o Maintaining Attendance and Access reports for the management and for the process
respectively.
o Co-ordinating and assisting HR in Joining and Attrition formalities.
o Arranging the floor Entertainment Activities.
o Played an important role during the Information Security and ISO Audit.
o Key player during the Client Visit on the floor.
o Maintaining and arranging for meal/gift Vouchers for the process.
o Answering customers queries with average handling time of 540 sec and 90% quality for
the service provider Vodafone UK.
o Been moved to Indexing and Disconnections for managing queues by transferring of
tickets to CSA.
Mar’07-April’08 WNS Global Services
o Handling customer issues related to reservations and was also Part of the five day check
team.
Sep’03-Feb’07 Kale Consultant Ltd.
o Handling the operations entailing implementing billing settlements plans &sales
processing plans for Qatar Airways.
Aug’02-Aug’03 Vijay Travels
o Dexterous in handling queries/ issues concerning passport and visas of the customers.
o Actively involved in meeting up with the customers to understand the ticket and
passport requirement and fulfilling visa requisitions especially for Gulf countries.
Oct’97-July’02 Travex Travels Services
o Handling new and renewal of passport requirements for
Schengen(FranceGermanyItaly)&otherscountries like USA, UK, Australia and other
European Nations by liaising with the embassy and airline office consultants.

3. o Instrumental in developing and networking with institutional clients such as Desai
&Diwanji advocates, ShapurjiPaloonji, Sir Tata Group of Companies, Digital
Electronics,Hariani& Co. advocates
o Liable for looking after business development operations and was applauded for
augmenting sales volume by ticketing for domestic & international levels for the above
mentioned clients and thus augmenting the profitability of the company.
SCHOLASTIC CREDENTIALS
1997: Passed IATA UFTA Standard Course conducted by IATA Switzerland.
1996: Diploma in Travel & Tourisms from IITC
1995: Diploma in Airlines, Travels and Tourisms from Clares travel Academy
2001: Bachelors of Arts, University of Mumbai
COMPUTER FORTE’
-Amadeus -MS Windows 2007 -MS Word 2007 -EASY Accounting Software
-1995: Diploma in Computer Fundamentals from Clares Computer Institute:
-WordStar -DBase III Plus -Lotus123 -Word Perfect
DATE OF BIRTH: December 14t h , 1976