Josette Weiss has over 20 years of experience in retail customer service and management. Her experience includes positions at Emerge Work At Home, OfficeMax, JC Penney, and Evergreen, where she advanced to Store Manager. She is a published author with several novels and short stories available for purchase. Currently, she co-owns a publishing business called Crossbones Publications and is starting a magazine of the same name.

1. Josette Weiss
1076 Fall Creek Rd.
Kingsport, TN 37664
423-335-8827
josieweiss@centurylink.net
Objective: Customer Service
11/2014 to 04/2016: Emerge Work At Home LLC, 2385 NW Executive Center Dr. Boca
Raton, FL 33431, 800-367-5690. Customer Service Representative.
My duties included answering the phone in a professional manner and assisting the
customer with any questions ranging from locating an item on the website to performing
returns or locating deliveries. My position at Emerge WAH has ended due to being
relocated out of the country.
10/2013 to 11/2014: OfficeMax Customer Service Center, 380 Bonham Road, Bristol,
VA 24201, 276-466-7600, Customer Service Representative.
My duties included, answering the phone in a professional manner and assisting the
customer with many questions or problems, from locating an item on our online website
to helping with the frequent buyer program, Maxperks. My position at OfficeMax is
being relocated out of the country.
3/2013 to 10/2013: JC Penney, 2101 Fort Henry Dr., Kingsport, TN 37664, 423-245-
0241, Instore Support.
I worked the truck, put out stock, performed markups, markdowns, set displays, and I
also worked the register. Plus I worked in the catalog department. I had to leave due to
the fact that this job was part time and minimum wage, with no opportunity for
advancement.
6/2008 to 10/2012: Evergreen, 1876 Moreland Drive, Kingsport, TN 37664, 423-245-
4769, Store Manager.
I started out as a part time employee and worked my way up to the Store Manager
position. I was in charge of customer service, receiving, transfers, POS system, stocking,
making the schedule, markdowns, markups, and paperwork. I hired, trained, and fired
employees.

2. I have over twenty years experience in retail. Before Evergreen I worked at Sears, at the
Fort Henry Mall. I worked there from December 2005 until June 2008. I started out as a
part time employee and worked my way to Instore Support Lead. I was in charge of a
team, consisting of four to eight people. We worked the ads twice a week, setting up the
signs and we did markdowns, markups, and displays. I was in charge of the schedule,
hiring, training, and firing of my team. I had to leave that position because Sears
eliminated the position nationwide. I also worked at the Leggs, Hanes, Bali, Outlet store
in Blountville for several years as the Assistant Manager. I worked at a couple of other
chain stores, like Brooks Fashions (now closed) where I started as a part time employee
and worked my way up to management. I also worked at Fines Mens Store as an
Assistant Manager before moving to Tennessee.
Personal Achievements: I am a published author with five novels and three short story
collections available on Amazon.com. I am currently in the process of starting a
magazine called Crossbones. I co-own a business called Crossbones Publications.
Thank you for your time
Josette Weiss