John Hill Resume
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This document is a resume for John Hill. It summarizes his work experience managing operations for non-profit organizations and the U.S. Air Force. As Manager for Be The Match, Hill oversaw 37 staff members, resolved 98% of files within 14 days, and increased donor availability. In previous roles, he maintained high availability rates for bone marrow donors and managed large budgets and staff for blood banking and clinical laboratories. Hill's resume demonstrates over 15 years of experience successfully leading teams and improving processes in healthcare operations.
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John Hill Resume
- 1. JOHN HILL 848 Eaton Drive Mason, Michigan 48854, 517-575-8740, jonhill20@hotmail.com ED UCATION SPRING ARBOR UNIVERSITY, SPRING ARBOR, MI BA, Management and Organizational Development, Aug 2011 Additional Skills Change Management - Able to cope under pressure to accomplish the mission - Results orientated - Problem solving abilities - Ability to manage and supervise others - Analyze information to a logical and rational conclusion - Able to communicate change and manage that process - Critical thinking - Working as part of a team EXPER IEN CE BE THE MATCH MINNEAPOLIS, MN Manager, Search Fulfillment September 2011 - May 2015 Managed 37 staff for national non-profit organization. Responsible for day to day operations of three donor contact teams covering 50 states. Handled scheduling, statistics, work force analysis, staff development, staff training, competency, disciplinary issues, and project management assignment. Successfully integrated new toll free phone system - Exceeded service levels 12% Resolved 98% of all files within 14 days, increase of 30.7% Set up After Action Review for deferred donors, Saw increase of 3% availability Increased donor availability 5% over past year Increased Asian-American availability above 50% for first time in 8 years Consolidated Recruitment services for minority donors, Saved $80,000 Had 52.6% staff reduction; 62.5% increase workload; Exceeded service goals Recent Employee survey, 100% of staff would recommend the company -- 97% of staff felt communication of work and goals were accomplished Lowered median days for blood collection of donors 11.5% in past year Developed and implemented in-service training for all teams Set up new Translation Services contract, will save $30,000 per year Completed Kaizen event - implemented new process, Decreased time to contact 50%
- 2. Work Up Specialist November 2005 - September 2011 Manage bone marrow donor work ups for the NMDP - Maintained availability rate of 68%. Goal was 51% Innovative approach; developed relationship with APPS Phlebotomy agency; allows donors to be drawn at home, increasing turnaround time for requests; Collection within goal date exceed 80%. Number one in the nation Manage Radiation Injury Treatment Network (RITN) for North Central District UNITED STATES AIR FORCE, SAN ANTONIO TX Supervisor, Blood Bank August 2004 - November 2005 Managed 60 military, civilian, Veterans Administration, and contract employees in largest blood service within Department of Defense. Responsible for the day to day operations of the blood bank. Schedule all work related tasks and handle all disciplinary matters, training and competency evaluations of all personnel assigned Successfully managed 1.8 million dollar supply budget Managed $220,000 blood bank contract; tracked supplies and monies spent Expertly managed schedule; 100% coverage during 21% reduction in staffing Prepared section for FDA inspection; 1,000 items reviewed; zero discrepancies Maintained radiation safety quality control; zero discrepancies from Nuclear Regulatory Commission UNITED STATES AIR FORCE, SAN ANTONIO TX Supervisor, Core Chemistry June 2003 - August 2004 Supervised 96 civilian and military personnel in largest laboratory in Air Force Responsible for the day to day operations of the largest laboratory in the USAF. - three geographically separated locations performing 3.2 million tests per year Provided 100% coverage for duty sections despite 14% decrease in manning Eliminated duplicate training methods – 50% decrease in training time. Managed QA/QC program for 3.2 million specimens per year Managed $8,000,000 annual budget Managed largest competency assessment program in the Air Force, ensuring all personnel were competent and qualified Monitored QA indicators; identified critical update; cut reagent prep time 60% Tracked 240K Basic Training test results; Cut duplicate testing; saved $1.9 million Developed maintenance plan for five analyzers; reduced mechanical failures 85% Set levels for supply items, upgraded barcode system, reduced excess by $25,000 Monitored inpatient/outpatient standards; improved patient waiting times 98%