Andrea C. Kourafas has over 30 years of experience in sales, marketing, and loan origination. She has worked from home offices generating business loans, restaurant sales, and mortgage loans. Her experience includes positions as President of her own insurance agency and mortgage company. She is skilled in customer service, sales, and coordinating operations.
• Accounts Payables invoice processor utilizing Quickbooks Accounting Software.
• Member Services: Answers inbound calls from members, takes control of each call and by identifying the nature of the call, performs research, and places outbound calls to vendors to obtain necessary information to resolves members issue.
• Master’s proficiency and demonstrates a capacity for intense multi-tasking while answering member/vendor calls, placing outbound calls to resolve the nature of the calls, answering emails in Microsoft Outlook, and processes Purchase orders in Quickbooks, when needed.
• Resolves order shipping errors by clarifying the member’s complaint and determining course of action. Reports error to vendor and requests RMA for incorrect item to be returned and correct item to be shipped. Explains the best solution to solve member’s problem. Expedites correction or adjustment and follows up to ensure resolution.
• Processes up to 100 invoices on a daily basis for Accounts Payables. Maintains accuracy.
• Maintains invoice filing and prepares for shipment to warehouse for storage.
1. Andrea C. Kourafas
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2021 Old Briar Rd. Highland Park, IL. 60035
Tel 847.831.1234
Email akourafas@att.net
Professional Experience
Premier Financial Capital Corp- Boca Raton Florida
B2B lead generation
2015-2016
Working from my home based office.
Contacted business owners to secure business loans for them.
Closed 30-40 loans per month through lead generating.
Restaurant.com – Arlington Heights, IL.
Inside Sales Advisor Business to Business
2014- 2015
• Working from my home based office responsible for outbound and inbound sales calls.
• Contacting owners of restaurants to join our program.
• Top producer every month and going over my expected quota.
• Provided excellent customer service to existing clients.
2. Emery Federal Credit Union -Chicago, IL.
Loan Officer
2011-2014
• Responsible for the origination of mortgage loans from my home based office.
• Coordinated closings for borrowers.
• Facilitated the closings of over 20 sales per month.
Plaza Mortgage - Northbrook, IL.
1996 – 2008
• President
• Coordinated daily office operations and staff development
• Responsible for origination, processing, and closing of mortgage loans
• Provided excellent customer service to clients
Midwest Mortgage Company - Glenview, IL.
Loan Officer
1995 - 1996
• Responsible for origination, processing, and closing of mortgage loans
• Coordinated daily office operations and staff development
• Facilitated the closing of twenty loans per month with a 90% closing ratio
• Provided excellent customer service to clients
Liberty Mortgage Company - Arlington Hts., IL.
Loan Officer
1993 - 1995
• Responsible for the origination of mortgage loans
• Assisted in loan processing
• Developed advertising and promotional materials
3. Residential Security Inc. - Chicago, IL.
Outside sales
1992 - 1994
• Coordinated and developed outside sales of home security systems
• Planned placement of universal transmitters and motion detectors
• Instructed clients in all facets of home security and system operations
Allante Insurance Agency - Chicago, IL.
1987 – 1992
• President
• Participated in all aspects of auto insurance sales and marketing
• Secured financing of insurance policies for clients
• Successfully managed daily office operations
• Supervised a staff of twenty employees
Western Olds Auto Sales - Chicago, IL.
Finance Manager
1984 - 1987
• Involved in all aspects of auto sales and lot management
• Secured financing and insurance for customers
• Professionally recognized for high productivity in financing
Education
The Academy of Merchandising and Design - Chicago, IL. 1979 - 1981
Northern Illinois University - DeKalb, IL. 1977 - 1979
Evanston Township High School - Evanston, IL. 1973 - 1977
References Available Upon Request