This document contains the resume of Anis Farizawati Binti Madali. She has 7 years of experience working in various roles at Maybank Bhd, including as a teller, in customer service, telemarketing, and loans and private banking. She has a track record of success generating new business leads and closing sales across various Maybank products. She is skilled in customer service, sales, and Microsoft applications. Her education includes a high school diploma from 2008. She is seeking a salary of RM 3,300 or above and provides references from three former managers.
I have working experience in Manager and Software Header fields for Seven years in period From 26th Nov 2009 to 30th Nov 2017 (full time job).During my employment of these periods, I’m working for making good presentation, Achieves marketing and sales operational objectives by contributing marketing and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change, well research and survey to get new markets, developing and implementing the long and short term marketing strategies, to interact heavily with various department, supply chain, Keep up-to-date on changing needs of the target market, researching and reporting on external opportunities, market data analysis and competitor analysis, follow up potential customers, handling to the customers good relationship management.
I have working experience in Manager and Software Header fields for Seven years in period From 26th Nov 2009 to 30th Nov 2017 (full time job).During my employment of these periods, I’m working for making good presentation, Achieves marketing and sales operational objectives by contributing marketing and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change, well research and survey to get new markets, developing and implementing the long and short term marketing strategies, to interact heavily with various department, supply chain, Keep up-to-date on changing needs of the target market, researching and reporting on external opportunities, market data analysis and competitor analysis, follow up potential customers, handling to the customers good relationship management.
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1. ANIS FARIZAWATI BINTI MADALI
Cell:013-2660719,Email:gugugagabiey@gmail.com,nric:910511145918
PERSONAL DETAILS
Anis Farizawati Binti Madali
Female
910511-14-5918
25 Years Old
11th May1991
Single
Islam
Malaysian
No 23, Jalan Pp7/5 Taman Putra Perdana,47100,Puchong, Selangor
Darul Ehsan
PROFESSIONAL SUMMARY
Own 7 years experience in Maybank bhd.
Have cover most of the department such as teller,customer service,telemarketing, and loans and
privatebankingsector.
Experienced in bankingsystem.
Well-known about the bankingproducts
Able to work on shift
Always providethe extra miles serviceto customers.
A fastlearner and willingto learn new things.
Good in handlingcomplaints fromcustomer.
A multi-task person
Always looking foward for a new environment, people and changes.
Top lead generator for branch in terms of banccassurance,creditcard and financing.
Happy go lucky and love to travel.
Always aimfor a better future.
ACHIEVEMENTS
I was the top lead generator for Maybank. I also capableto closed sales on my own and always try my
best to full-filled the branch target.
These are few of Maybank product that I managed to closs-sales on my own :-
BIJAKMALAYSIA - MTHLY RM100 TO RM 500
( max: 5policy per day, min: 2policy per day )
ASB FINANCING I -MIN RM50K TO 200K
( max: 2millionsper month, min: 500k per day )
2. 2
CREDIT CARD - IKHWAN, MAYBANK2CARDS, VISAINFINITE -TARGET 132 CARDS PER YEAR
( max: 3cards per day, min: 2cards per day )
DUAL CURRENCY INVESTMENT - MIN RM 50K
( max: RM200K per customer, min: RM50K per customer )
MAYBANK CONSTANT INCOME FUND III - MIN RM 50K
( max: RM200K per customer, min: RM50K per customer )
AFFINHWANG INVESTMENT - MIN RM 50K
( max: RM200K per customer, min: RM50K per customer )
ASNB 3 - RM 200K (kesihatan)
AHB - RM 500K
UPGRADING CUSTOMER SEGMENT - TOP 5 in Selangor Region
EXPERIENCE
Maybank Bhd ( BRANCH and PREMIER BANKING CENTRE )
Clerk/teller ( 2009-present )
Serving customer as a customer serviceclerk
handling complaints,problemsettlement
New accountopening, provide leads, relief teller
Processingloansdocuments, conducting interviews with customer who apply for facility
Telemarketing, calling leadsfor creditcard and banca-ssurance
Serving the premier and high network customer
Provideleads as well as closed sales
7eleven Bhd
Store associate( March09-May09 )
Cashier
Workingon shifthour
Customer service
SKILLS
Work Independently
Reliable
Multi-Task
Good Customer Service
Good In Microsoft’s
Sales And Marketing
Friendly
3. 3
Good In Terms Of SellingThe Products That Suit Customer Income
Able To HandleDifficultCustomer And Complaints
PositiveAttitude
PERFOMANCE RATINGS ( LAST 5 YEARS )
010113 - 311213 FULLY MET
011113 - 311212 FULLY MET
010711 - 311211 EXCEEDED
010710 - 300611 FULLY MET
010709 - 300610 FULLY MET
EDUCATION
CochraneRoad High’s School ( graduate year 2008 )
BAHASA MALAYSIA - 2A
BAHASA INGGERIS - 4B
AGAMA ISLAM - 5C
SEJARAH - 5C
MATEMATIK - 7D
SAINS - 4B
PENDIDIKAN SENI - 3B
PERDAGANGAN - 4B
AWARDS AND ACKNOWLEDGEMENTS
Top Lead generator for banccassurancecampaign
Maintain as Firstrunner up for Asb P600 campaign
Top 10 Selangor SNS region in Aspire
Best Staff Award
SALARY & REFRENCE
Expected salary :RM 3300 or above
Reference :
Syarifah - 017- 2544797 ( manager )
Grace Kong - 012- 3756912 ( manager )
Faizal Ezuan - 013- 3070658 ( relationship manager )