1. Certifications
APDS – Networking
NCTE- ERS Solutions
NCDS - Contact Center
NCDS-MCS5100
NCSS- Communication Server
CS1000 Upgrades
VoIP BCM
CallPilot Install & Maint.
CS1000 Install & Maint.
CS1000 Admin
VoIP Succession 1000/1000M
EnterpriseSolutions – Data
Design Specialist
Support Specialist
IP Telephony
Baynetworks ESP
3Com 3STAR
ADC Kentrox AAC3
MotorolaVG/65XX
Octel Aria
Meridian IVR
Customer Controlled Routing -
(CCR) Call Scripting
Cisco Inter-Network Designer
PictureTel – S4000EX, M8000,
TCSS Conference Scheduler
NEC NEAX2400 IMG (HDS)
Key Skills
Project Management
Technical Marketing
Customer Service
SystemEngineer
Training
Succession Advanced Patching
Value Base Selling
Power Base Selling
Data Solutions I & II
Fiber OpticSystems
Education
Highline Community College
AA in Business Administration
TELECOM PROFESSIONAL
Kevin Syrstad Denver, CO 303-246-5193
kevin.syrstad@comcast.net www.linkedin.com/in/ksyrstad/
Environment: Discovery Documentation, Network Design, Configuration, and Consulting.
Technology: AvayaAura, VoIP, Presence, Mobility and Wireless, ContactCenter, Call
Recording, Recorded Announcers, WallBoards and Displays, Integrated Voice
Response, VoiceMail, WebExConferencing, Video Conferencing, E911 Alertingand
Routing, and WorkforceOptimization (WFO).
Platforms: Nortel CallServers - CS1000EHASM, AvayaServers – S8300/8500/8700/8800 and
DL360, AES, SES, SMS, Avaya Gateways- G250, G450, G650, BCM, IP Office,
AACC, HMS400, AvayaEnterpriseRoutingSwitches (ERS) - 2500, 3500,5500, 8600,
Telephony End Pointsand Clients,UninterruptablePower Supply’s, and RemoteAccess
Devices.
Tools: AvayaSolution Design Tool(ASD),AvayaEnterpriseConfigurator (EC) Voice&Data,
Packet Sniffers, PuTTy, Visio, KeycodeRetrievalSystem(KRS), and IMP ProfileTool.
Experience
FedEx Express – Littleton , CO Courier, 2014-current
Arrow S3 - Irving, TX FieldSales Engineer, 2006-2012
Scottel Voice and Data Inc. – Honolulu, HI Branch Operations Manager, 2006-2006
High Country Wire & Telephone– Arvada, CO
Syrstad.com Inc. - Lone Tree, CO
Engineer, 2003-2006
Telecom Consultant, 2001-2003
Nortel Networks – Englewood, CO District Architect, 1999-2001
Lantech, Inc. - Englewood, CO SeniorNetwork Engineer, 1998-1999
U S West Communications - Denver, CO
U S West Communications - Denver, CO
Account Manager, 1997-1998
Technical Design Consultant II, 1994-1997
Key SkillsHighlighted:
Technical Marketing:Pre-Sales engineering accompanying Account Manager with face-to-face sales
calls. Proven analytical and solution selling skills. In depth knowledge of TDM to VoIP migrations,
Core and Edge Switching Designs, and ancillary adjuncts for complete solution.
CustomerService: Presented customer facing product demos and solution details via web conference
or in person. Provided customers with design, consulting and advice on technology services and
solutions. Developed, presented, or responded to proposals for specific customer requirements, including
request for proposalresponses and industry-specificsolutions.
System Engineer: Produced detailed Bill of Materials and Scope of Work for sold account packages.
Averaged 1 RFP and 80 quotes per month. Consistently ranked in top 20% of peer group. An expert in
network design, planning and consulting. Incorporated best practices for Administration and Security.