Stephen Carson is seeking a technical manager position and has over 15 years of experience in engineering, customer service, and warranty support. He has a Master's degree in Engineering Technology from Western Carolina University and a Bachelor's degree in Business Administration. Currently, he is a Technical Project Manager at Current, Powered by GE, where he provides technical support, troubleshooting guides, specification reviews, and training. Previously, he held senior product support and engineering assistant roles at GE Lighting Systems, where he interfaced with customers, processed warranty claims, and identified quality issues.

1. StephenCarson
OBJECTIVE: Accomplished technical professionalseekingtoleverage extensive backgroundin
engineering,customerandwarrantyservice inatechnical manager’s position.Extremelymotivatedfor
careerchange goal and eagerto contribute toa company's technology division.
EDUCATION:
8/2014-present WesternCarolinaUniversity
Major: Masters of EngineeringTechnology ExpectedGraduationMay2017
Course workcompletedIncludes:
Engineeringmanagementandcommunicationsystems
Manufacturingresearchandanalysis
Designfor6 sigmamanufacturing
Advance issuesinTechnical andProfessional writing
7/2001 Montreat College,Asheville,N.C
Bachelor'sDegree
Major: BusinessAdministration.
Course workcompletedIncludes:
Financial andManagerial Accounting,Statistics,International Business,Business
Communications,MarketingManagement,BusinessLaw andEthics,MarketingEconomics,
EXPERIENCE:
11-2015 - Present:Current,PoweredbyGE
Technical Project Manager
 Directinteractionwithcustomerstosolve complicatedissues
 Technical supportexpertforOutdoorLED solutions.
 Developedandpublishedproducttroubleshootingguides
 Specificationreviewsforutilitiesandmunicipalities.
 Trainingandsupportfor Customerservice andSalesGroups.
 SAPExpertfor qualityandproducttransactions.
11-2003 – 11-2015: General ElectricLightingSystemsHendersonville,NC
Seniorproduct support
 Site ResponsibilityforHendersonville PSOorganization.
 Travel to customersitestoprovide supportandrepair of qualityissues.
 Responsible forprovidingproductsupportandtroubleshootingof fieldissues.
 Processingandresolutionof customerwarrantyclaims
 Identifyingandreportingpotentialqualityissues.
 Requestingquotationsandcoordinationordersfrom outsidevendors
 Six sigmaGreenbelttraining
2/1990 - 12/1992: General ElectricLightingSystemsHendersonville,NC
EngineeringAssistant
 Documentationof new products fromCustomerrequisitions
 Answerandsolve factoryproblems

2. StephenCarson
 Miscellaneousproductupdates
 Transferredcomplex die-castingdrawingstoAutoCAD.
 Conversionof oldhanddrawn wiringdiagrams toa standardized AutoCADformat.