George M. Cox resume.08-28-15
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George M. Cox is seeking a leadership position that utilizes his technical engineering experience to improve customer satisfaction. He has over 20 years of experience managing field engineering teams and coordinating the installation of healthcare practice management systems. His background includes roles coordinating systems installations, equipment maintenance, technical support, and training for various healthcare IT companies.
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George M. Cox has over 30 years of experience in technical engineering roles across various industries including healthcare, printing, and robotics. He has held positions managing field service technicians, coordinating equipment installations, and providing technical support. Currently seeking a customer service engineer role where he can utilize his skills in installation, maintenance, training, and coordination across multiple teams and locations.
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George M. Cox resume.08-28-15
- 1. GEORGE M. COX 956 Scotch Drive Gastonia, N.C. 28054 Phone (704) 904-0059 Email: gmcox88@att.net OBJECTIVE: Seeking a position with leadership and relationship-building capabilities where my technical engineering experience can be utilized to improve customer satisfaction. WORK EXPERIENCE: DECISION ONE April 2013-Present Customer Service Engineer Gastonia, N.C. Contract position where responsible for coordinating systems installation and systems configuration, equipment maintenance, training and technical support. VITERA HEALTHCARE – HEALTHCARE DIVISION (FORMERLY SAGE HEALTHCARE) August 2011-January 2013 Manager Field Engineering Gastonia, NC Coordinate installation of healthcare Practice Management Systems, coordinate Field Service Technicians on service and repairs, coordinate Technical Support Department. Managed field engineering in the states of NC, SC and GA 2006 to 2008 and FL, NC, SC, VA, MD and Washington, D.C. 2008 to 2013. SAGE HEALTHCARE (FORMERLY EMDEON PRACTICE SERVICE) August 2006- August 2011 Manager Field Engineering NC, SC & GA, Huntersville, NC Management Position, Coordinate installation of Practice Management Systems, coordinate Field Service Technicians on service and repairs, coordinate Technical Support Department. EMDEON PRACTICE SERVICES June 2005 – August 2006 Hardware Manager NC, SC & GA Huntersville, NC Management Position, Coordinate installation of Practice Management Systems, coordinate Field Service Technicians on service and repairs, coordinate Technical Support Department. WebMD PRACTICE SERVICES (FORMERLY MEDICAL MANAGER SOUTHEAST, INC.) May 2003 – June 2005 Hardware Manager NC & SC Huntersville, NC Management Position, Coordinate installation of Practice Management Systems, coordinate Field Service Technicians on service and repairs, coordinate Technical Support Department. MEDICAL MANGER SOUTHEAST, INC. (FORMERLY BUSINESS INDUSTRIAL COMPUTER COMPANY) June 2001 – May 2003
- 2. Hardware Team Leader Huntersville, NC Coordinate installation of Practice Management Systems, coordinate Field Service Technicians on service and repairs, coordinate Technical Support Department. BUSINESS AND INDUSTRIAL COMPUTER COMPANY October 1998 – June 2001 Hardware/Technical Support Manager Cornelius, NC Management Position, Coordinate installation of Practice Management Systems, systems and parts quotes, purchasing, coordinate Technical Support Department. August 1997 - September 1998 Service Technician Cornelius, NC Practice Management Software Maintenance, system installation and configurations, equipment maintenance, Unix Operating System installation, training and technical support. AVERY DENNISON (FORMERLY DENNISON MFG.) 1988 – July 1997 Customer Service Engineer Gastonia, NC Computer and printer maintenance, repair, software support, configurations, installation and customer training. Also involved in third-party maintenance and installation. (List of equipment is available upon request). Certifications/Community Involvement: CompTIA, Network + Certified Professional, January 19, 2007 CompTIA, A+ Certified Professional April 22, 2005 Gastonia Evening Rotary Member Education: Attended 15 hours toward Bachelor degree, Electrical Engineering Technology, University of North Carolina at Charlotte, Charlotte, N.C. 1987 A.A.S. degree, Electrical Engineering Technology, December 1986, Central Piedmont Community College, Charlotte, N.C. Nominated Phi Lamba Chapter of Phi Theta Kappa, National Honor Society for community and junior colleges. Completed 47 hours toward A.A.S.E.E., Gaston College, Dallas, N.C. 1981-85 Dean’s List. References: Available upon request.