Snehasish Mukherjee's curriculum vitae provides information about his educational qualifications, skills, work experience, and languages known. He has a B.Com degree from Dr. C.V Raman University with 75.68% marks. He has over 2 years of work experience as an Infrastructure Engineer at Mphasis Ltd where he performed incident management, batch monitoring and scheduling, and supported various tools like BMC Remedy, Netcool, and Informatica. He is proficient in English, Hindi, Bengali, and Assamese.

1. CURRICULUM VITAE-
NAME- SNEHASISH MUKHERJEE
DATE OF BIRTH- 19/03/1990
EMAIL ID- snehasish19@outlook.com
CONTACT NO. - +91 8904022660
ADDRESS- Smt.Chandra Ruben, NO. 10, W. No.- 19, 5th
cross, Bhattarahalli,K R puram ,
Bangalore
OBJECTIVE-To make life challenging through a creative and competitive environment
where I have the Opportunity to assert strong sense of responsibility to know about the real
world laid ahead of me.
EDUCATIONAL QUALIFICATION-
EXAM PASSED
BOARD/UNIVERSIY
YEAR OF PASSINGPERCENT OF MARKS SECURED (%)
B.COMDR. C.V RAMAN UNIVERSITY
2012
75.68
HSLC
SEBA
2008
46
AISSE
CBSE
2006
64.2
KEY QUALIFICATION-
•Knowledge of ITIL Framework
•Knowledge in Hardware networking and MS Office.
•Operating system known- Linux Red hat 6, windows.
•Hard working and smart in nature.
•Excellent verbal and non-verbal communication.

2. Work Experience-
•Joined Mphasis LTD. As a contractor under the payroll of Magna InfoTech Pvt LTD
as July 5th
2013- 19th
October 2013.
•Became permanent employee on 20th
of October 2013 till 7th
of October 2015
under the payroll of Mphasis LTD with Designation Splz. Infrastructure Engineer.
•Was in same project and process.
JOB ROLE- Incident management and Appworx Batch Remediation (monitoring) and
Scheduling.
•Manage Priority Level One and Two incidents that have the highest impact to the
business, & to restore normal service operation as quickly as possible and minimize
the adverse impact on business operations.
•Provide timely communication of critical service interruptions to leadership and
clients.
•NOC monitoring and SOX server monitoring and reporting to the concerned team
and working with them.
•Continuously follow-up with Technical support team for relevant notification
updates per SLA, and drive resolution.
•Ensure timely notification and engagement of Ad-hoc recovery team.
•Assist in contacting other Third Parties (e.g. Verizon, IBM, Microsoft, Cisco, Black
box, Terix etc.) in the event they are required during a recovery.
•Lead the technical recovery team in identification of failover processes, potential
workarounds and restoration action plan.
•Capture and document incident data for Severity 1 incidents to assist with any
follow up actions to be addressed (affected customers, affected sites, affected
items, detailed description of incident, summary of key restore actions or
workaround, incident record number and associated Rtop, technical and client
impact).

3. •Engage any internal or external vendor resources needed to quickly restore
service and follow-up with support team personnel to ensure root cause analysis
completion.
•Monitor different alerts that pop-up on monitoring consoles (Net cool and Outlook)
and give a warm-handoff to the related technical teams within the SLA using
Remedy Ticketing Tool (BMC remedy tool and Service Now).
•Point of Contact to report any Multi User Issue and strive for a quick Resolution
according the Priority and Impact of the Issue from the User/Client end.
•Running and debugging Batch in Production environment. Worked on Defect
tracking & reporting.
•Working on customer queries regarding Submitting, Resetting, Deleting, Holding,
Scheduling, Re-submitting, Killing, changing condition, exceptions, dependencies
etc. of Oracle Jobs that run through various Appworx environments (PROD/PROD-
EXT/DEV/DEV-EXT/STAGE/QA).
•Working on Informatica Power Center Workflow Manager and Monitor tool and
processing various manual requests in it as per user request.
•Working on EDI (Electronic Data Interchange) Genetran Sterling Integrator for
Reprocessing and Requeuing manual invoicing requests regarding different
Business Processes by various users. HOLD EDI schedules at time of patching
activities.
•Joining- can immediately join within a week.
•Received my relieving letter.
•
TOOLS-
•BMC remedy IT service management tool/ Service now.
•Net cool omnibus (Monitoring tool).
•MS Outlook.
•Appworx UC4 applications (PROD/PROD-EXT/DEV/DEV-EXT/STAGE/QA).
•Informatica tool- Power center workflow Monitor 9/ Power center workflow Manager 9.
•EDI Applications- GIS EDI PROD (older)/ SI5 PROD (sterling integrator5 Prod)/ GIS-EDI
APP_NODE_01 (normally use this)/ GIS-EDI APP_NODE_02.
•Oracle apps- Oracle E-business suite PRG/ERPU1.
•SSH.
LANGUAGES KNOWN- English, Hindi, Bengali, Assamese.
DECLARATION:

4. I hereby declare that, the above mentioned information is correct up to my knowledge and I bear the
responsibility for the correctness of the above mentioned particulars.
Place : Bangalore. Signature
Date :
(SNEHASISH MUKHERJEE).