Priti seeks a role in information technology that allows her to improve her skills through teamwork and learning from experienced professionals. She has over 5 years of experience in telecom application support, including order management, billing, and CRM systems. Her technical skills include SQL, shell scripting, Unix, and monitoring tools like BMC Remedy and Big Brother. She holds an MCA in computer science and seeks to contribute to an organization's innovative and competitive goals.

1. CV–Priti warudkar, MCA(CS) 1
To become a successful professional in the field of Information Technology and to work in an innovative and competitive world where I
can improve my skills by working in a team and with the experienced, apply them significantly contribute to the development of
organization.
• Good exposure and experience in Telecom Application, Billing Domain and Support.
• Good exposure and experience on clarify CRM .
• Good expertise and experience in Telecom Order Management System (OMS).
• Good experience in SQL, UNIX shell scripting.
• Good experience in JOB scheduling tool: CONTROL – M.
Application production support monitoring and trouble shooting.
• Proven strength in Technical skills ,handling and solving exception, coordination and analysis Strong communication,
interpersonal, learning and organizing skills matched with the ability to manage the stress, time and people effectively.
• Ability to learn new technologies, good written/verbal communication, leadership and team work skills.
• Working as a Software engineer with C brain solution pvt ltd .
since January 2014 to till date.
Career objective:
Profile summary:
Professional summary:
Technical Skills
Operating Systems Windows XP/2007, Linux.
Languages SQL, PL-SQL,UNIX, basic shell scripting,XML and HTML.
Tools BMC Remedy, Putty and Exception Manager Tools.
Monitoring Tool Big Brother
Other Applications clarify CRM 8.1, OMS(order management system) , BBNMS, Geneva ,
Telegence and enabler.
Education summary:
PRITI WARUDKAR
Phone: 09425654991
E-Mail: warudkar.priti@gmail.com

2. CV–Priti warudkar, MCA(CS) 2
• Ability to work in a fast-paced environment to set deadlines.
• Excellent oral and written correspondence with an exceptional attention to detail.
• Highly organised with a creative flair for project work.
• Enthusiastic self-starter who contributes well to the team.
• Handling Customer Database.
• Handling tickets with ticketing tool called BMC REMEDY, exception manager.
• Handled failing orders.
• Handled Escalation Mails.
• Handled Escalation calls from client.
Project 1 - OMS-IT (Order Management System)
Client- telecom company
Duration- october 2014-till date
Application Used- Remedy Ticketing Tool, Toad, Putty,
Role- Application support engineer.
Responsibilities:
• About Remedy Application-The BMC Remedy IT Service Management Suite reduces complexity and gives customer support,
change management, and asset management integrated and efficient.
• Also working for BMC Remedy Application on User Management (Configuration).
• Providing Root cause analysis to customer and client to the help of Application Tool like Toad & Putty.
• Worked on SQL tools like TOAD to run SQL queries to validate the data.
• Wrote Stored Procedures to get complex information about customer goals.
• Responsible for daily verification that all scripts, downloads, and file copies were executed as planned, troubleshooting any steps
that failed, and providing both immediate and long-term problem resolution.
• Providing L2 support to customer as well as client.
• Resolving the escalated remedy tickets and stuck orders from STROM tool as per priority and providing solutions to customer.
• Monitoring production servers.
• Ticket assignment within the team.
• Resolving tickets within SLA.
• Performing automation to the project for stabilize the account and reducing human error.
• Working on database to find out of sync orders and correct there offers and product.
Project 2- Order to activation(O2A)
Personal competencies:
Responsibilities:
Project details:

3. CV–Priti warudkar, MCA(CS) 3
Client- telecom company
Duration- march 2014-october 2014
Application Used- Remedy Ticketing Tool, Toad, Putty,
Role- Application support engineer.
Responsibilities:
The objective of this work package is to minimize the data flow issues occurred while processing the orders
• Responsible to analyze data issues across the different systems to identify the RCA for order fallout’s
• Working on process to find OMS fallout in case the order is stuck at any point in the OMC life cycle.
• Responsible to identify order fallout’s by identifying different exceptions occurred on orders by going through the customer database
logs.
• Prepared stored procedure to identify and generate the above exception reports.
• Prepared and validated the scripts to resolve the exceptions occurred on orders.
• Responsible to generate exception report depending on the different exceptions occurred on orders
Extra Responsibilities Handled towards automation part for the Process :
• New methods and procedure develops for unknown scenario because of which order fallout count decreased all over.
strength & Achievements
• Good communication skills and can interact with people and ability to learn new technologies.
• Ability to adapt to any environment.
• Provided user requirements analysis and programming support for enhancement of Web application accessed by millions of
users.
• Participated in SOFTWARE DEVELOPMENT Workshop conducted by i3indya technologies in NRI- ITM.
• Have participated in several quiz competitions and events at college level.
Hobbies & Interest
Dancing ,reading books, badminton
Place : PUNE (Priti warudkar)
Training