Mark Bates is a warehouse manager with over 20 years of experience seeking a new position. He has a proven track record of exceptional customer service, problem solving, and leadership. Bates' past roles include warehouse manager positions at Water Doctors and WaterGroup, where he oversaw operations, inventory control, and health and safety. He is skilled in areas such as order processing, shipping and receiving, assembly, and conflict resolution. Bates aims to leverage his strong organizational and communication skills to support a forward-looking organization.

1. MARK BATES
3951 Orchard Avenue North, Robbinsdale, MN 55422-2154 | 763-537-1987 | mnmrb@msn.com
TARGET | Warehouse Manager
Enthusiastic warehouse manager with 20+ years’ progressive experience seeks to leverage exceptional organizational,
communication, and managerial skills in support of a forward-looking organization. Combines a proven track-record of exceptional
customer service with an aptitude for quickly assessing situations and de-escalating or resolving conflicts to create mutually beneficial
outcomes. Adaptable and flexible, thrives in fast-paced, high-pressure environments, consistently seeks new challenges in the
workplace to further professional development. Dedicated to health, safety, and security best practices in the work place, readily
identifies and address efficiency gaps to create innovative solutions to save time and money. A passionate and collaborative team
leader teamwork that fosters trust and respect among colleagues while providing exemplary training and mentorship to new hires.
CORE COMPETENCIES
Problem solving
Leadership
Assembly & Production
Conflict Resolution
Training & Mentorship
Inventory Control
Order Processing
Shipping & Receiving
Health & Safety
Technical Proficiencies: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), QAD, Great Plains
Certified: Lift Truck Operations, Electric Pallet Jack Operations
EMPLOYMENT EXPERIENCES
WAREHOUSEMANAGER 2015
Water Doctors, Spring Lake Park, MN
Joined with this producer and installer of water softeners and filters to provide a full-range of support to warehouse operations,
including order processing, inventory control, as well as order picking, packing, and palletizing inventory.
 Proved an adept customer service representative by employing outstanding communication skills to critically assess client
needs, deescalating conflicts, and trouble-shooting potential issues for customers.
 Assembled a wide variety of water softeners and filters in accordance with daily queue requirements, ensuring that
specifications and company guidelines were met.
 Introduced time, money and effort-saving methods of assembly and operations.
PLANT SUPERVISOR 2001-2014
WaterGroup, Fridley, MN
Joined with this producer of water softeners and filters to provide a full-range of support to warehouse operations, including order
processing, cycle counts, inventory control, as well as order picking, packing, and palletizing inventory.
 Took the lead on ensuring that all health & safety and security guidelines were followed, carefully examining equipment and
vehicles and authoring reports to relevant personnel.
 Leveraged keen attention to detail in processing order and guiding inventory control, running daily cycle counts to set the
ground for audits to identify and address gaps.
 Performed annual physical inventory and entrusted with leading all high value stock counts to note discrepancies and issue
orders for recounts as required.
 Proved an adept customer service representative by employing outstanding communication skills to critically assess client
needs, deescalating conflicts, and trouble-shooting potential issues for walk-in customers.
 Assembled a wide variety of water softeners and filters in accordance with daily queue requirements, ensuring that
specifications and company guidelines were met.
 Liaised with local and national businesses and buyers within the commercial division, selecting carriers for products and
developing mutually beneficial relationships with Echo Global Logistics, On Time, and UPS.
CONTINUES…
MARK BATES Page 2

2. EMPLOYMENT EXPERIENCES CONTINUED
WATERGROUP CONTINUED:
 Tested water in accordance with company protocol, taking samples from clients and running tests to determine dissolved
solids, pH levels, hardness, as well as iron and manganese content.
LASTING CONTRIBUTIONS
 Cut water testing times by over 50% by streamlining standard operating procedures by assessing and altering performance
expectations and order of operations.
 Instituted changes to commercial water softener unit production, altering the physical layout of assembly areas and
requisitioning new materials to save time and money while enhancing operational safety. Developed an innovative tool control
system and shadow board, enhancing overall organization and safety while creating a strong system of accountability.
QUALITY ASSURANCESPECIALIST 2000-2001
MANAGER, WAREHOUSE SERVICES 1999-2000
Cordigital, Stillwater, MN
Hired by this international producer of medical devices to take on a full range of warehouse activities before receiving promotion to
the quality assurance division to play a key role in product testing for a variety of medical devices.
As Quality Assurance Specialist
 Leveraged expertise in Cordigital’s product offerings to provide comprehensive testing on new medical devices shipped from an
overseas production facility to ensure their safety and efficacy.
 Took the lead on all testing for returned devices, undertaking in-depth testing to determine any potential issues before issuing a
detailed report on the device’s status in accordance with company policies and warranty agreements.
As Manager, Warehouse Services
 Effectively oversaw all aspects of shipping and receiving, performing intensive cycle count and improving inventory control
procedures.
LASTING CONTRIBUTIONS
 Took the lead on the repurposing and set-up of a previously existing warehouse facility, ordering and installing all necessary
racking, warehouse supplies, and fixtures; played a crucial role in setting up the new computer infrastructure.
WAREHOUSE MANAGER, SHIPPING & RECEIVING 1997-1999
ELA Medical Inc., Plymouth, MN
Brought on board with this medical device producer to provide a full-range of warehouse operational support activities, as well as
ensuring the proper functioning of devices through extensive testing.
 Ensured full compliance with all health, safety, and security policies within a high-security, controlled-access workplace.
 Performed extensive defibrillator and explanted pacemaker testing in a biohazardous environment while employing a meticulous
attention to detail to determine and trouble-shoot any potential performance issues.
 Worked closely with management to order all required warehouse supplies and fixtures.
EDUCATION & PROFESSIONAL DEVELOPMENT
Radio and Television Broadcasting Certification – School of Communication Arts, Minneapolis, MN
High School Diploma with Honors – Patrick Henry High School, Minneapolis, MN
Microsoft Windows Certification – HBI Corporation Info Systems, Saint Paul, MN
Microsoft Excel and Microsoft Access Certification – Training Centers, Inc., Golden Valley, MN