Choo Mei Ching has over 15 years of experience in customer service and sales roles. She has held positions as a Service Contract Executive, Customer Service Executive, Telesales Operation Coordinator, and Beauty Advisor. Her experience includes account management, contract negotiation, customer support, sales, and coordinating customer service teams. She is seeking new opportunities in customer-facing roles.

1. Updated.
6-Apr-16
CHOO MEI CHING
B-5-9, HIJAUAN SAUJANA, LOT 91 OFF PERSIARAN GOLF, SEKSYEN U2, SAUJANA RESORT, SHAH ALAM, 40150, SELANGOR
6012 - 2840 002 I meimrye@gmail.com
JOB EXPERIENCE
O’ÇONNOR’S ENGINEERING SDN BHD
Service Contract Executive for PABX Service Department
From December’2005 to December’2015
 Acting as an account manager for selected customer base, I prepare and propose Service Maintenance
Agreement for Avaya & Nec PABX System;
 Responsible for overall customer satisfaction for after sale service support;
 Negotiations with customers and business partners on terms & conditions including pricing on services
and products;
 Prepare and deliver quotations;
 Follow up on new Projects to be handed over for timely contract proposal;
 Assisting in coordinating Service Calls and other customer related matters;
 Generating invoices for my accounts;
 Follow up payments for the invoices issued;
 Ensure timely services due and contract renewal;
 Assist in placement of orders & invoices for repairs and replacement of items;
 Actively seeking for potential customers;
 Making sure all service related documents are properly filed & organized for future references
O’ÇONNOR’S ENGINEERING SDN BHD
Customer Service Executive for PABX Service Department
From May’2000 to November2005
 Receive and coordinate customer request via phone, email & fax;
 Record, close & open all reported request from the customers;
 Assign jobs to engineers to customer sites;
 Keep close track customer’s issues are being resolved;
 Prepare and deliver quotations;
 Assist in placement of orders & invoices for repairs and replacement of items;
 Follow up on outstanding debtors
AUDIOTEL SDN BHD @ARTICULATE ONLINE
Telesales Operation Coordinator for Call Center
August’1999 to February’2000
 Report directly to and assist Project Manager – specifically for the EXXON MOBILE, Customer Rewards
Program project;
 Coordinate customer issues such as gifts redemption, replacements of faulty cards, new card application
and other related issue;
 Assist and delegate task to Call Center Executive;
 Generate weekly report to Exxon Mobile;

2. Updated.
6-Apr-16
ESTEE LAUDER COMPANIES KUALA LUMPUR
Beauty Advisor (Clinique)
September’1998
 In charge of over the counter sales;
 Attend product training;
 Making sure the counter is clean, organized and monthly stock take;
CAFÉ IGUANA (M) SDN BHD
Part Time Hosters & Server
From April’1988 to May’1998
 Greeting and seating walk in customers with or without reservation and serving them;
 Assist in taking orders especially during peak hours;
LIM KOK WENG INSTITUTE OF CREATIVE TECHNOLOGY
Front Desk Assistant for Director’s office
April’1998
 Welcoming guest visiting the director;
 Keeping reception area cleaned and organized;
 Assisting Director’s personal assistance with whatever odd jobs need to be done;
AUDIOTEL SDN BHD @ARTICULATE ONLINE
Call Center Agent
From May’1997 to April’1998
 Specifically handling project or calls for Standard Chartered outstanding debts;
 Assisting with other odd jobs required;
EDUCATION
HELP INSTITUTE, DAMANSARA HEIGHTS
Program: American Degree Program
Duration: 1996 to 1998