7. How a Customer Feels Matters
- Design thinking Interviews
- User story map
- Paper/beta prototyping
- Love/breakup letters
- Boil a problem down to core use cases and root principles
- Simplicity
11. Google Trends
● Growth of industry recognition
● Comparison of industries
● Relative popularity based on search volume
https://www.google.com/trends/explore?q=instagram,t
witter
13. Digital Analytics/Competitor Research
● Web/mobile traffic
● User data
● Keywords for marketing, site copy, SEO
https://www.similarweb.com/top-websites
https://www.semrush.com/info/geico.com