This document discusses research on retail products and IT solutions for the retail industry. It provides an overview of the retail value chain and need for IT in retail. It then lists several major IT companies that provide retail solutions and describes some of their products. The document also includes market statistics on the retail IT industry and discusses challenges and opportunities in retail, such as the influence of social media and mobile commerce.
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We work on the large Omnichannel and eCommerce projects in Europe. Therefore, we can see from the inside how many companies approach this topic. Comparing it with the obtained results, we can determine positive and negative factors influencing success with great certainty. In this presentation we share stories of companies that are not mentioned in our case studies. These are the stories of bad choices, leading to failure.
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The topic covers the six drivers of eCommerce for B2B, the use cases (with examples) of B2B eCommerce, and some of the applications of marketing automation in an eCommerce application
Surprising failure factors when implementing eCommerce and Omnichannel eBusinessDivante
We work on the large Omnichannel and eCommerce projects in Europe. Therefore, we can see from the inside how many companies approach this topic. Comparing it with the obtained results, we can determine positive and negative factors influencing success with great certainty. In this presentation we share stories of companies that are not mentioned in our case studies. These are the stories of bad choices, leading to failure.
Omnichannel Customer Experience. Companies such as Amazon, Facebook, Google, Apple already know that the future of user experience is automated interface creation depending on customer needs.
All you wanted to know about analytics in e commerce- amazon, ebay, flipkartAnju Gothwal
One stop solution to your search for Data Analytics practices being followed by various E-commerce giants like Amazon, Ebay, Flipkart, Snapdeal and also some of the suggested approaches.
By centralizing and integrating product information management with ERP and shop floor execution systems, footwear companies can more effectively deliver a consistent customer experience across channels and accelerate time to market.
This is my presentation from April 15, 2015 to the Marketo Marketing Nation Summit.
The topic covers the six drivers of eCommerce for B2B, the use cases (with examples) of B2B eCommerce, and some of the applications of marketing automation in an eCommerce application
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Be Like Bezos - Enterprises Must Invest in Marketing Technology or Risk Extin...Revel Partners
Investing in data and marketing technology is necessary to survive.
Activating data is key to avoid being left behind by Amazon and the other walled garden platforms.
Amazon's Trojan Horse platform for owning end-to-end customer experiences is actively deployed.
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Crelo is more like an Uber for searching liquor shops and matching the customers with the sellers nearby and offering delivery fast. We offer a service to help shops sell more and customer find convenience and save.
Webinar: B2BMage - Enable Magento 2.X with B2B FeaturesAPPSeCONNECT
We know that #Magento offers almost everything an e-commerce site would ever need to showcase products, carry out online transactions, offer customer service and run all your backend processes efficiently. The "B2BMage Extension" enables #B2B features in your Magento store and Transforms your Magento store into a powerful B2B platform.
#Magento2 #B2BMage
We recently had a Webinar on the topic "B2BMage: Enable Magento 2.X with B2B Features". The Webinar took place on 21st September 2017. Here are the key points covered in the webinar:
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•B2B Digital Commerce Trends
•5 most sought after B2B Features
•B2B Sales Cycle through Magento 2.X - B2BMage
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But how do you get started and ensure online-to-offline is a success for your organization? After attending this webinar featuring Ovative/group and LiveRamp you’ll understand:
– Why online-to-offline is important and how to prioritize it among other strategic initiatives
– Who within your organization needs to be involved and how to structure your team
– What technology is required to build online-to-offline measurement capabilities
– How to make digital marketing decisions based on enterprise metrics
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Amazons Impact - How They're Changing the Sales and Distribution MarketplaceMichael Healey
Amazon continues to redefine what a sales channel is. Their approach to new products, new manufacturers and sales operations will require every traditional retailer rethink their strategy. This session covers their current and future plans and how it impacts sales
Be Like Bezos - Enterprises Must Invest in Marketing Technology or Risk Extin...Revel Partners
Investing in data and marketing technology is necessary to survive.
Activating data is key to avoid being left behind by Amazon and the other walled garden platforms.
Amazon's Trojan Horse platform for owning end-to-end customer experiences is actively deployed.
What is your technology strategy?
Crelo is more like an Uber for searching liquor shops and matching the customers with the sellers nearby and offering delivery fast. We offer a service to help shops sell more and customer find convenience and save.
Webinar: B2BMage - Enable Magento 2.X with B2B FeaturesAPPSeCONNECT
We know that #Magento offers almost everything an e-commerce site would ever need to showcase products, carry out online transactions, offer customer service and run all your backend processes efficiently. The "B2BMage Extension" enables #B2B features in your Magento store and Transforms your Magento store into a powerful B2B platform.
#Magento2 #B2BMage
We recently had a Webinar on the topic "B2BMage: Enable Magento 2.X with B2B Features". The Webinar took place on 21st September 2017. Here are the key points covered in the webinar:
•Standard B2B Business Processes in eCommerce
•B2B Digital Commerce Trends
•5 most sought after B2B Features
•B2B Sales Cycle through Magento 2.X - B2BMage
Enable your Magento Store with B2B Features: https://insync.co.in/b2b-mage/
Getting Started with Online-to-Offline Measurementbrandonwishnow
Although most marketers would agree that online-to-offline measurement is important for the future success of their business, it’s hard to know what steps to take to adopt this strategic initiative.
Ovative/group has found that when done correctly, online-to-offline addresses many of the most complex business problems by providing answers to questions such as: What is the impact of an online visit on offline sales? Does this impact vary by category or product type? What marketing channels influence offline most? And, can I use these channels to drive offline acquisition?
But how do you get started and ensure online-to-offline is a success for your organization? After attending this webinar featuring Ovative/group and LiveRamp you’ll understand:
– Why online-to-offline is important and how to prioritize it among other strategic initiatives
– Who within your organization needs to be involved and how to structure your team
– What technology is required to build online-to-offline measurement capabilities
– How to make digital marketing decisions based on enterprise metrics
How to reduce customer churn?
There are many ways to do that. First of all, customers should trust you. Sound easy but in the end, it’s extremely hard for a brand to gain trust. The market is very competitive and customers requirements are constantly growing. If you interesting about customer churn and how to stop it, we created a report about it.
Ecommerce Business And Revenue Models PowerPoint Presentation SlidesSlideTeam
Presenting this set of slides with name - Ecommerce Business And Revenue Models Powerpoint Presentation Slides. This PPT deck displays fourty slides with in depth research. Our topic oriented Ecommerce Business And Revenue Models Powerpoint Presentation Slides presentation deck is a helpful tool to plan, prepare, document and analyse the topic with a clear approach. We provide a ready to use deck with all sorts of relevant topics subtopics templates, charts and graphs, overviews, analysis templates. Outline all the important aspects without any hassle. It showcases of all kind of editable templates infographs for an inclusive and comprehensive Ecommerce Business And Revenue Models Powerpoint Presentation Slides presentation. Professionals, managers, individual and team involved in any company organization from any field can use them as per requirement.
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For more info: https://www.csschopper.com/blog/5-must-have-features-in-a-multi-vendor-ecommerce-website/
Design Network North: The Future of Ecommerce - Magento 2Peacock Carter Ltd
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2. Agenda
Retail Value Chain
Need for IT in Retail - Retail Solutions
IT companies in retail
Product details
Market Statistics
Challenges in Retail
Opportunities
Vmoksha Confidential
Slide 2
www.vmokshagroup.com
4. Need for IT in Retail - Retail Solutions
Retail
Retail
Manufacturing
Manufacturing
Electronic/Mobile/Social
Electronic/Mobile/Social
Commerce
Commerce
Master
Planning
Item Management
Assortment
Planning
Store/App/Page
development
Demand
Planning
Data
Synchronization
Replenishment
Planning
Content
Management
Partner
Collaboration
Markdown
Optimization
Back – Office
Integration
Inventory
Optimization
Supply Chain Tracking
RFID
Analytics
BUSINESS INTELLIGENCE
BUSINESS INTELLIGENCE
Vmoksha Confidential
Slide 4
www.vmokshagroup.com
5. IT companies in retail
ERP solutions
o SAP retails
o Oracle ERP
o Microsoft
SME enterprise software solutions companies
o
o
o
o
o
o
Citixsys Americas inc
Microhouse Systems Inc.
Xsilva Systems Inc.
GoFrugal Technologies
Innovative Computer Solutions
Retail Pro International, LLC
Vmoksha Confidential
o
o
o
o
o
o
Slide 5
Microsoft Business Solutions
Visual Retail Plus Software
IBM
Oracle
Congnizant
Epicor
www.vmokshagroup.com
6. Products details
Product name
Company
Business size Industry
Functionality
Citixsys Americas inc Medium
business
Inventory Management
Accounting Management
Reporting
e-Commerce
Customer Management
Microhouse Systems Medium
Inc.
business
Small business
Apparel & Fashion,
Books/Music
e-Commerce, Florist
Footwear/Shoes
Furniture & Home Decor
General Merchandise
Health/Personal Care
Jewelry, Retail
Inventory Management
Customer Management
Employee Management
Xsilva Systems Inc.
Medium
business
Small business
Jewelry
e-Commerce
Apparel & Fashion
Retail
Sporting goods
Compare Retail Customer
Management Software
eCommerce
Compare Retail
eCommerce Software
GoFrugal
Technologies
Vmoksha Confidential
Apparel & Fashion
Books/Music
e-Commerce, Florist
Footwear/Shoes
Furniture & Home Decor
General Merchandise
Health/Personal Care
Medium
business
Small business
Apparel & Fashion
Books/Music
e-Commerce, Florist
Footwear/Shoes
General Merchandise
Health/Personal Care
Jewelry, Retail
Inventory Management
Accounting Management
Employee Management
Reporting
e-Commerce
Customer Management
Slide 6
www.vmokshagroup.com
7. Products details cont….
Product name
Business size
Industry
Innovative Computer
Solutions
Medium business
Small business
Retail Pro
International, LLC
Large business
Medium business
Apparel & Fashion
Books/Music
e-Commerce
Florist
Footwear/Shoes
Furniture & Home Decor
General Merchandise
Health/Personal Care
Bar/Nightclub
Liquor Store
Microsoft Business
Solutions
Large business
Medium business
Apparel & Fashion
Books/Music
e-Commerce,Florist
Footwear/Shoes
Furniture & Home Decor
General Merchandise
Health/Personal Care
Inventory Management
Accounting Management
Employee Management
Reporting
e-Commerce
Customer Management
Visual Retail Plus
Software
Vmoksha Confidential
Company
Medium business
Small business
Apparel & Fashion
Books/Music
e-Commerce
Florist
Footwear/Shoes
Furniture & Home Decor
General Merchandise
Inventory Management
Accounting Management
Employee Management
Reporting
e-Commerce
Customer Management
Slide 7
Functionality
Inventory Management
Accounting Management
Reporting
e-Commerce
Customer Management
Inventory Management
Customer Management
Employee Management
www.vmokshagroup.com
8. Products details cont….
Product name
Business size
Industry
Functionality
IBM
Large, Medium,
Small business
Apparel & Fashion
Books/Music
e-Commerce
Footwear/Shoes
General Merchandise
Health/Personal Care
Inventory Management
Accounting Management
Reporting
e-Commerce
Customer Management
Oracle
Large, Medium,
Small business
Epicor
Software Corporation
Medium business
Small business
Apparel & Fashion
Books/Music
e-Commerce
Florist
Footwear/Shoes
Furniture & Home Decor
General Merchandise
Health/Personal Care
Apparel & Fashion
Retail
Sporting goods
Books/Music
Furniture & Home Decor
General Merchandise
Congnizant
Vmoksha Confidential
Company
Medium business
Small business
Slide 8
Apparel & Fashion
Books/Music
e-Commerce
General Merchandise
Health/Personal Care
Jewelry
Retail
Inventory Management
Customer Management
Employee Management
Accounting Management
e-Commerce
Reporting
Inventory Management
Customer Management
Employee Management
Accounting Management
eCommerce
Merchandizing
Retail Stores
Supply Chain Management
www.vmokshagroup.com
11. Challenges in Retail
• An ocean of data
First retail presents a complex multi-dimensional problem. Most business
users will identify with analyzing data according to Time, Cost Centre and
Product or Service.
• What data should we store?
Continued rapid advances in processing power and sophisticated data
management techniques developed by leading vendors mean that storing and
analyzing these vast amounts of data is now a practical proposition.
But this in turn has led to a new problem - Instead of asking "what data
can we store", we are now faced with the rather more subjective and
challenging questions "what data should we store, at what levels and for how
long?" The challenge of data relevance is fast becoming one of the most
significant issues in retail business intelligence.
• And we still have not mentioned CRM and Loyalty
As we continue to analyze SKU level data we also significantly understand
our retail performance through customer data acquired through loyalty card
programs, self scanning, payment cards and third part data. Social media
enables fast data acquisition and consolidation of payment cards such as
credit cards with loyalty card build a rich picture of customer segments and
their spending habits and likely behavior.
Vmoksha Confidential
Slide 11
www.vmokshagroup.com
12. Challenges in Retail cont…
Payroll Issues for the Retail Industry
• Reconciliation with Time and Attendance
Payroll accuracy comes from seamless and timely integration with
the data from whatever system is used to track time and attendance.
For in-store retail scenarios, the time-keeping system is often an
integral part of the point of sale (POS) software in operation. By
ensuring a tie-in to the POS, payroll can connect to both time and
sales data. Such a link can enable cross-checking of both systems’
functioning, eliminate data errors, and reduce payroll fraud
• SaaS Deployment
The multi-store set up of the retail industry inevitably means a
scattered and fragmented workforce. In turn, this situation demands
an agile and far-reaching workforce management solution. Indeed,
given that efficient scheduling is one of the key challenges that the
retail industry faces, an increasing number of organizations are
deploying flexible access, mobile applications to store managers—
enabling them to manage their teams without losing undue amounts
of “shop floor” time.
Vmoksha Confidential
Slide 12
www.vmokshagroup.com
13. Challenges in Retail cont…
•
•
•
Consumers believe in smart shopping and smart store theme
o Customers are making informed purchasing decisions, keeping retailers
on their toes to provide enhanced shopping facilities and precise
information
Multi-channel retail emerging — bricks, clicks and catalogs are
creating synergies
o With slowing demand, retailers are inevitably finding themselves having to
compete much harder against their rivals to achieve previously
accustomed levels of growth. With the market maturing and customer
penetration level saturating, targeting the right customer becomes
essential
The Web will influence more than half of total retail sales by 2014 in the
US
o Online product research is not only driving online sales but also land-store
sales. Going forward, online and Web-influenced offline retail sales will
grow at a 9 percent CAGR over the next five years, as consumers
increasingly use the Internet to research products before purchasing
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14. Challenges in Retail cont…
•
Financial analytics — becoming integral part of operational
strategy
o The e-commerce industry has matured quite rapidly hence,
merely establishing Web presence does not lead to success in the
business
• Cross-border online purchases are booming
o In today’s cutting-edge scenario, consumers are buying crossborder for various reasons, such as price, quality and unique
product selection through international sites
• Social media takes retailers to social networks — customergenerated content, blogs and wikis are influencing purchases
• Retailers are looking for quick growth through globalization via
non-US markets
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15. Opportunities
Social Retailing
• With a social computing platform, you can facilitate customer interaction
and social commerce. Enhance your online presence with a social
community and host reviews blogs and forums.
Cross–Channel Campaign Management and Optimization
• Leverage your marketing dollars with consistent and targeted marketing
campaigns. Deliver relevant messages to your customers for more
effective marketing and sales. Analyze your campaigns with tools that help
you fine tune your results for maximum return.
Digital Marketing and Search Optimization
• Analyze digital journeys of customers across channels while delivering
highly relevant recommendations, display ads, and personalized emails.
Identify, attract, re-target and acquire new potential customers in digital
channels.
There is a gap for M-commerce
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18. Statistical Analysis of Retail Vendor by Geography
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19. Conclusion from the Retail vendor graph
• From the graph we can say that the market share covered by each company
is max in USA so there is less market share of companies in Africa, Canada,
and Asia Pacific country. So the life style of these country is also changing
here there may be new retailer can come up in these region and opportunity
for retail software for these region will also increase.
• By looking at the graph we can say that we have opportunity for our
software in the new market and we can take it forward to expand our
business.
• The companies like Multiflex solution, iVend and Retailpro have less market
share in Africa and Asia Pacific so we can act as a reseller for these
companies product in these two market.
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20. Influence of Social Media in Retail Industry
The social media has created a revolution in all the industry by improving the
channel for communication. Among the many industry that have benefited with
the social media.
• Some of the main advantages of social media for retail are
I. Direct contact: The queries, complaints, and enquiries can be attended easily
and directly.
II. Instant Messaging: The social media gives a constant contact which allows to
pass information quickly even at any cases of crisis.
III.Promotional activities: The social media has become one of the best medium
to promote the products and services since it can reach the public quickly.
IV.Customer loyalty: The main advantage of social media is earning customer
loyalty.
V. Understanding market: The social media helps to understand the success
and failure of the product or services in the markets along with knowledge of
rivalry market which helps to enhance the business.
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21. Forecast US Online Retail Sales
• The influence of the internet, especially via social networking, on people’s
purchasing behavior has grown over the years. Retailers, who depended on
traditional stores to drive sales, have found that the reach of social media
extends beyond generating visibility; it is also a channel to generate revenue.
Social media being the next logical marketing arena has prompted retailers to
shift a percentage of their marketing dollars to this space. According
to Forrester Research:
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22. The advantages and disadvantages of social
networking sites
Possible advantages:
• Facilitates open communication, leading to enhanced information discovery
and delivery.
• Allows employees to discuss ideas, post news, ask questions and share
links.
• Provides an opportunity to widen business contacts.
• Targets a wide audience, making it a useful and effective recruitment tool.
• Improves business reputation and client base with minimal use of
advertising.
• Expands market research, implements marketing campaigns, delivers
communications and directs interested people to specific web sites.
Possible disadvantages:
• Opens up the possibility for hackers to commit fraud and launch spam and
virus attacks.
• Increases the risk of people falling prey to online scams that seem genuine,
resulting in data or identity theft.
• May result in negative comments from employees about the company or
potential legal consequences if employees use these sites to view
objectionable, illicit or offensive material.
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23. Conclusion
• While social media marketing is not unexplored, the area has seen exponential
growth over the last few years and appears to be a promising marketing platform
for retailers in the years to come. In fact, several social media experts are of the
opinion that the retail industry is only scratching the surface of social media’s
potential. Some have even gone so far as to rate F-commerce (F as in Facebook)
to be the next big frontier in online marketing.
• Currently, Facebook dominates the digital marketing space, followed closely by
Twitter. As we have seen, retailers today are focusing their efforts of converting
‘likes’ into actual purchases. Blogs, YouTube and MySpace are less preferred,
despite obvious benefits these platforms offer. We believe blogs are useful
marketing platforms. A good blog can get readers hooked and have them coming
back for more, thus increasing the likelihood of repeat purchases. With Facebook
expanding as a social and e-commerce platform, what role will blogs play in retail
marketing? Meanwhile, online retail sales are expected to grow significantly in the
next 3 years, and we’re sure social media will have a large role to play in driving
those revenue figures upwards.
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