1. The document discusses evaluating recognition programs through reliable data collection and valid research designs. It provides examples of metrics like absence rate and surveys to measure employee attitudes.
2. Valid research designs include collecting data before and after a program is implemented from both an experimental and control group. This allows for comparing changes over time and accounting for other factors.
3. Recognition program budgets can range from 0.2% to 1% of payroll costs depending on company size, with larger companies often spending more in total dollars.
UMAC 2017 | IRM Coursework HRM - Employee Commitment, Dr. Matthew YapZack Fong
This document provides an overview of employee commitment. It defines employee commitment as a sense of attachment and resulting loyalty to an organization. It identifies three types of commitment: affective, normative, and continuance. It also discusses ways to measure, maintain, and increase employee commitment through engagement, clear goals, development opportunities, and work-life balance. The document uses the example of the Macau casino industry to show how commitment relates to job satisfaction and turnover. Maintaining high employee commitment provides benefits like increased performance, satisfaction, and decreased turnover.
Competitive Advantage Through Staff Retention - A Guide For SME Law FirmsWesleyan
In this guide you will discover:
- the latest research findings into what legal professionals want and need from law firms
- tactics for increasing well-being and job satisfaction amongst legal professionals
- initiatives you can put in place over the short-, medium-, and long-term to position your law firm as an employer of choice.
This eGuide will also help to evidence your continuing competence in line with the Solicitors Regulation Authority
requirements relating to “Establishing and maintaining effective and professional relations”.
Employee Commitment, while presenting a complex approach to productivity improvement, actually offers managers serious leverage and higher performance payoffs. The companies that have successfully built and capitalized on a reservoir of employee commitment have accomplished this by mastering three concepts, and one basic equation. Each of which is discussed in this presentation.
Come to an exciting conclusion with our employee satisfaction PowerPoint presentation slides. This is a well-researched deck of thirty-eight slides on employee satisfaction and human resources. While briefing on your key agendas, elaborate on employee engagement key statistics. Whether you belong to the division of an assigned team or an appointed official on the lookout for impacting slides, it caters to every professional area. Whether you need to discuss on your survey plans or discuss the outcome of them, this employee satisfaction PPT deck is here to assist you for the same. All sorts of relevant charts and graphs, overviews, topics subtopics templates and analysis layouts are here in the set for a precise discussion. This design can be used for the various employee services analysis processes, which contains complex steps. Create a dramatic effect with our Employee Satisfaction PowerPoint Presentation Slides. Increase the amount of impact you have.
Perhaps you’ve heard the words employee engagement
in the past. You may have even had conversations about
engagement. If you are like most, engagement gets pushed out of your mind by other more immediate needs. This is the case for most organizational leaders. Engagement all by itself is not a problem we business leaders are actively trying to solve. Sure, it is important, but we are busy focusing on the more tangible challenges in our businesses.
A new way to think about engagement is to understand employee engagement’s role in the challenges your business is facing today.
While you may not be specifically focused on engagement. You are, however, spending most of your time and energy solving specific problems and improving your organization.
But here’s the thing...employee engagement has a dramatic effect on every business challenge we face.
The document discusses employee engagement, including its definition, importance, and ways to measure and improve it. Specifically:
- Employee engagement refers to an employee's positive attachment and enthusiasm for their work, colleagues, and organization that influences their performance and willingness to contribute further.
- Highly engaged employees benefit organizations through improved performance, communication, customer satisfaction, teamwork and lower turnover.
- Managers play a key role in driving engagement through recruiting the right people, coaching, communicating clear objectives, and showing appreciation for good work.
- Engagement can be measured through surveys that assess employees' pride, motivation, and likelihood to recommend the organization to others. Regular measurement helps identify areas for improvement.
This presentation is about Employee Engagement Survey process and how it is carried out in the organisation. This presentation takes demo figures for understanding of the presentation
Measurement is the first step that leads to control and eventually to improvement. If you cannot measure something, you cannot understand it. If you cannot understand it, you cannot control it. If you cannot control it, you cannot improve it.” ― H. James Harrington
Workplace surveys are one of the most common tools used to sense employee pulse and learn what is important to employees. They are generally used to measure satisfaction levels, concerns, and confidence at work. Surveys provide hidden insights on specific as well as broad issues that go unnoticed by the management.
However, conducting a survey is only the first step towards greater engagement. The biggest failure of a survey happens when a survey is conducted before any action is taken for the last survey conducted. Creating a plan to act on the results and implement changes that are visible to others is equally important.
UMAC 2017 | IRM Coursework HRM - Employee Commitment, Dr. Matthew YapZack Fong
This document provides an overview of employee commitment. It defines employee commitment as a sense of attachment and resulting loyalty to an organization. It identifies three types of commitment: affective, normative, and continuance. It also discusses ways to measure, maintain, and increase employee commitment through engagement, clear goals, development opportunities, and work-life balance. The document uses the example of the Macau casino industry to show how commitment relates to job satisfaction and turnover. Maintaining high employee commitment provides benefits like increased performance, satisfaction, and decreased turnover.
Competitive Advantage Through Staff Retention - A Guide For SME Law FirmsWesleyan
In this guide you will discover:
- the latest research findings into what legal professionals want and need from law firms
- tactics for increasing well-being and job satisfaction amongst legal professionals
- initiatives you can put in place over the short-, medium-, and long-term to position your law firm as an employer of choice.
This eGuide will also help to evidence your continuing competence in line with the Solicitors Regulation Authority
requirements relating to “Establishing and maintaining effective and professional relations”.
Employee Commitment, while presenting a complex approach to productivity improvement, actually offers managers serious leverage and higher performance payoffs. The companies that have successfully built and capitalized on a reservoir of employee commitment have accomplished this by mastering three concepts, and one basic equation. Each of which is discussed in this presentation.
Come to an exciting conclusion with our employee satisfaction PowerPoint presentation slides. This is a well-researched deck of thirty-eight slides on employee satisfaction and human resources. While briefing on your key agendas, elaborate on employee engagement key statistics. Whether you belong to the division of an assigned team or an appointed official on the lookout for impacting slides, it caters to every professional area. Whether you need to discuss on your survey plans or discuss the outcome of them, this employee satisfaction PPT deck is here to assist you for the same. All sorts of relevant charts and graphs, overviews, topics subtopics templates and analysis layouts are here in the set for a precise discussion. This design can be used for the various employee services analysis processes, which contains complex steps. Create a dramatic effect with our Employee Satisfaction PowerPoint Presentation Slides. Increase the amount of impact you have.
Perhaps you’ve heard the words employee engagement
in the past. You may have even had conversations about
engagement. If you are like most, engagement gets pushed out of your mind by other more immediate needs. This is the case for most organizational leaders. Engagement all by itself is not a problem we business leaders are actively trying to solve. Sure, it is important, but we are busy focusing on the more tangible challenges in our businesses.
A new way to think about engagement is to understand employee engagement’s role in the challenges your business is facing today.
While you may not be specifically focused on engagement. You are, however, spending most of your time and energy solving specific problems and improving your organization.
But here’s the thing...employee engagement has a dramatic effect on every business challenge we face.
The document discusses employee engagement, including its definition, importance, and ways to measure and improve it. Specifically:
- Employee engagement refers to an employee's positive attachment and enthusiasm for their work, colleagues, and organization that influences their performance and willingness to contribute further.
- Highly engaged employees benefit organizations through improved performance, communication, customer satisfaction, teamwork and lower turnover.
- Managers play a key role in driving engagement through recruiting the right people, coaching, communicating clear objectives, and showing appreciation for good work.
- Engagement can be measured through surveys that assess employees' pride, motivation, and likelihood to recommend the organization to others. Regular measurement helps identify areas for improvement.
This presentation is about Employee Engagement Survey process and how it is carried out in the organisation. This presentation takes demo figures for understanding of the presentation
Measurement is the first step that leads to control and eventually to improvement. If you cannot measure something, you cannot understand it. If you cannot understand it, you cannot control it. If you cannot control it, you cannot improve it.” ― H. James Harrington
Workplace surveys are one of the most common tools used to sense employee pulse and learn what is important to employees. They are generally used to measure satisfaction levels, concerns, and confidence at work. Surveys provide hidden insights on specific as well as broad issues that go unnoticed by the management.
However, conducting a survey is only the first step towards greater engagement. The biggest failure of a survey happens when a survey is conducted before any action is taken for the last survey conducted. Creating a plan to act on the results and implement changes that are visible to others is equally important.
The document discusses trends in employee satisfaction and engagement in the US. It finds that overall job satisfaction averages between 55-60% but dipped during the recession before recovering. Employee engagement depends on factors like commitment to the organization, relationships with colleagues, and feeling work has purpose. Highly engaged workplaces see benefits like innovation, customer satisfaction and financial performance. The document analyzes drivers of satisfaction and classifies them as strengths, opportunities and weaknesses for organizations to focus on improving.
Juice Inc. Five Drivers of Employee Engagement White PaperCrista Renner
This document discusses the role of emotional motivators in employee performance. It identifies five core "drivers" that are crucial for engaging and energizing employees: belonging, security, freedom, significance, and purpose. These drivers help fulfill deeper psychological states and produce feelings within employees like being valued, inspired, supported and clear. Research from various studies is cited showing that feelings are the primary motivator for employees and impact engagement, productivity, adaptability to change, and overall performance. The role of leaders is to prime good feelings in employees. When organizations fulfill these core emotional needs, employees feel more energized to perform at higher levels.
The document summarizes key aspects of employee engagement including definitions, benefits, and strategies for building an engaged workforce. It discusses employee engagement measures like intellectual, affective, and social engagement. Benefits include improved performance, innovation, and retention. Building engagement requires strong leadership, manager support, employee voice, integrity, and fairness. While engagement often has positives, studies find it can potentially lead to burnout. The document also reviews employee engagement in Pakistan and references from Forbes, Harvard Business Review, and other sources.
This document discusses employee engagement. It provides definitions of employee engagement, lists benefits of an engaged workforce such as increased productivity and profitability. It also describes how employee engagement is measured using Gallup's 12 question survey. The document outlines different types of engaged and disengaged workers and discusses the manager's role in promoting engagement through developing relationships with employees and recognizing their work. Finally, it discusses legal implications when disengaged employees are subjected to discrimination.
This document summarizes a presentation on conducting employee surveys and taking action on the results. It discusses the benefits of surveys for getting employee feedback, the importance of creating action plans to address issues raised, and how to develop effective action plans. It emphasizes that only 35% of employees believe their survey will result in real change and that organizations must act on survey results to improve engagement and retain talent. The presentation provides tools and best practices for analyzing survey data, developing action plans, communicating changes to employees, and measuring the impact of action plans.
Company culture is an area that’s received more attention and focus over the years as businesses have seen and felt the power and difference it can make. In fact, in 2014 Merriam-Webster announced that “culture” was the word of the year, with more lookups than any other word. And in that same year, a global survey conducted by McKinsey & Co. found that spending time on culture was a key priority of C-Suite executives.
This is exactly why the world’s most successful companies understand that everything starts and ends with culture, and use culture as a competitive advantage. They clearly define it, effectively weave it into everything they formally and informally do, and consistently and effectively deliver against it across the entire organization. And if you want further proof of the importance of culture, just look at how many HR roles now have the word “culture” in the job title.
“Culture is the underlying fabric that holds an organization together. When the fabric is strong, groups can endure major challenges and thrive during better times. If the fabric is tattered, groups may manage to get by, but employees, projects and clients fall through the gaps.” Kevin Oakes - ‘Culture Renovation’
In this Guide, you’ll learn more on
What is Culture
Why is Culture Important
How to build your Culture
Maintaining your Culture “Garden”
Human Resource Management is an accession towards employee staffing which
distinguishes peoples as a credit (human capital) whose existing financial worth sounds steady
and whose expected appraisal can be appreciated with help of investment. Human Resource
Management guides to manage an Food Fiesta and its employees for the need to them to accord
eloquently in the overall productivity of an Food Fiesta. In the terms of a common man the
management of workforce of any Food Fiesta is stated as Human Resource Management. The
term Employee Engagement often cited as “Worker Engagement” is a theory of business
management which implies the extent to which employees think, feel, and act in ways that
represent high levels of commitment to their Food Fiesta. Engaged employees are motivated to
contribute 100% of their knowledge, skills, and abilities to help their Food Fiesta succeed. They
care deeply about their company, want to contribute to its success, and regularly have peak
experiences at work
Employee engagement and business productivityMark Beatson
Employee engagement can boost business productivity in several ways:
1) Engaged employees are willing to go above and beyond, which increases discretionary effort.
2) Engagement leads to better alignment between employee and company goals, allowing for more delegation and decentralization.
3) Engaged employees provide valuable insights into customers that can drive innovation.
However, engagement initiatives often fail due to barriers such as lack of work-life balance, limited career development opportunities, ineffective leadership, and poor implementation of HR policies and practices. Building trust and establishing effective employee voice mechanisms are important for sustaining engagement.
This document discusses employee engagement for non-profit organizations. It begins with an agenda that covers what employee engagement is, ways to enhance engagement, and how to measure it. It then delves into each topic in detail, providing definitions of engaged, disengaged, and actively disengaged employees. It discusses factors that can enhance engagement, such as communication, development opportunities, recognition, trust in management, and team cohesion. Finally, it discusses methods for measuring engagement through surveys and sharing and acting on the results. The overall message is that engaged employees are more productive and committed to their work, so non-profits should focus on understanding and improving engagement.
This document discusses various ways to improve employee engagement and performance, including arranging meetings to discuss goals, fostering a positive work culture and unique office environment, encouraging employees to speak up, holding fun events, giving employees recognition and visibility, fostering friendship in the workplace, providing regular feedback, encouraging innovation, offering incentives and benefits, and allowing remote work opportunities. The overall aim is to motivate employees and improve productivity, retention, and the workplace culture.
“Identifying Key Engagement Drivers and level of Employee Engagement at Techn...IOSR Journals
An employee is said to be engaged when that employee uses discretionary effort. This means the employee works that extra mile without being asked. The engaged employee leads to better customer service, which leads to better customer satisfaction, which leads to increase in Revenue. This shows that to win the customer, we need to win the employee first. The key challenge lies in linking employee morale and bottom line, which means organizations not only have to retain employees but also engage them.
The study attempts to identify the Engagement drivers in a Technology Outsourcing firm at Hyderabad. The objective of the research is to identify key factors that contribute to Employee Engagement and analyze the level of Employee Engagement.
The Secondary Research was carried out by studying several research papers. A Questionnaire was designed with 25 Questions based on a revised model. A pilot study was conducted and findings were analyzed. The trends of the responses have been plotted and five factors that contribute to employee engagement have been derived. The categories of disagreement among the employees have been noted and recommendations have been made.
This document discusses employee engagement and strategies to improve it. It begins by defining employee engagement and explaining its importance for retaining talented workers. It then discusses challenges to engagement like it not always leading directly to productivity. Several factors that influence engagement are outlined, both internal like job responsibilities and growth opportunities, and external like competing career options. Finally, it describes strategies organizations can use to boost engagement, such as recognition of good work, providing motivation, and leadership opportunities.
Strategic leadership provides a clear narrative about the organization's past, present, and future direction. This gives employees a line of sight between their work and the overall vision. Managers engage and treat their people as individuals, coaching and challenging them. There is two-way communication throughout the organization to reinforce and challenge views. Employee input is sought early and explanations are provided if not adopted. Organizational integrity is reflected in daily behaviors that are explicitly defined and embraced by staff, enabling trust between employees and leadership.
EMPLOYEE LOYALTY AND ORGANIZATION’S ROLE: A CASE STUDY BASED ON EXPORT ORIENT...ectijjournal
The employee loyalty causes for the productivity of a company, minimize employee turnover, improves the corporation’s image, reduce the cost of new recruitments and less absenteeism. The objectives of this study were to identify the relationship between the employee loyalty with financial and non-financial benefits, empowerment, organization’s commitment on employee and managers’ attitudes and its influence that make on the employee loyalty. According to the results of ordinal logistic regression model, even though the variables are positively engage with the employee loyalty the organization’s commitment on employee (0.721) and managers’ attitudes (0.883) are significantly engaged rather than financial and non-financial benefits (0.221) and empowerment (0.462). The Cronbach’s alpha coefficient is 0.87. A progress in the attachment of the employee union and high labour turnover identified as challenges. Hence the management should introduce the proper evaluation methods and treat the employees based on the results of employees’ attitude surveys as recommendations.
This is a presentation of the WES (Workplace Engagement Survey). It is an effective and inexpensive way to survey your employees with recommendations for increased engagement and productivity.
This presentation discusses employee engagement. It defines engagement as the emotional commitment employees feel toward their organization and its goals. The presentation outlines key drivers of engagement, such as getting to know employees, training, recognition, and feedback. Highly engaged companies and workgroups are shown to outperform peers in metrics like revenue, profits, customer loyalty, and retention. Measuring engagement through surveys can help identify engagement strengths and weaknesses in an organization. The conclusion emphasizes that engaged workforces are important for achieving business success.
The document discusses the Gallup Questions, which are questions that Gallup has found effectively measure employee engagement through extensive research. It provides explanations for each of the 12 questions, which assess things like whether employees know what is expected of them, have the materials they need to do their work, feel their opinions count, and have opportunities to learn and grow. The questions are meant to help organizations develop environments that foster engaged employees.
Employee engagement is important for organizations to realize value. Engagement is defined as the commitment of employees to their work and organization, and how this commitment impacts performance and intent to stay. Highly engaged employees lead to lower turnover and absenteeism, as well as improved operating income. Engagement is driven by rational commitment from benefits and career growth, and emotional commitment from enjoying one's job and believing in the organization's values. Organizations can improve engagement through hiring the right employees, developing exceptional leaders, and implementing supportive systems and strategies.
Employee Engagement: What, Why, and HowSharon Xuereb
Describing employee engagement, which is crucial to successful organisation. Focussing also on why it is so important, and how to increase employee engagement in an organisation.
The document discusses employee engagement and creating a magnetic culture in the workplace. It defines employee engagement as employees being motivated, committed, involved in their work, and inspiring others. Conducting an internal analysis of engagement establishes a foundation for improving company culture and achieving organizational success. The document also outlines key drivers of engagement, ways to create an engaged culture, and an action planning process to increase engagement levels.
The document discusses employee relations and reward systems. It defines employee relations as a company's efforts to manage relationships between employers and employees. It notes that a good employee relations program provides fair treatment to employees to gain their commitment and loyalty. It also discusses the importance of developing harmonious relations between management and labor for productivity and industrial progress. Additionally, it outlines factors that influence employee relations such as institutional, economic, technological, psychological, political/legal, and global factors. Finally, it discusses challenges and best practices for employee reward systems, including linking rewards to performance and company objectives.
The document discusses trends in employee satisfaction and engagement in the US. It finds that overall job satisfaction averages between 55-60% but dipped during the recession before recovering. Employee engagement depends on factors like commitment to the organization, relationships with colleagues, and feeling work has purpose. Highly engaged workplaces see benefits like innovation, customer satisfaction and financial performance. The document analyzes drivers of satisfaction and classifies them as strengths, opportunities and weaknesses for organizations to focus on improving.
Juice Inc. Five Drivers of Employee Engagement White PaperCrista Renner
This document discusses the role of emotional motivators in employee performance. It identifies five core "drivers" that are crucial for engaging and energizing employees: belonging, security, freedom, significance, and purpose. These drivers help fulfill deeper psychological states and produce feelings within employees like being valued, inspired, supported and clear. Research from various studies is cited showing that feelings are the primary motivator for employees and impact engagement, productivity, adaptability to change, and overall performance. The role of leaders is to prime good feelings in employees. When organizations fulfill these core emotional needs, employees feel more energized to perform at higher levels.
The document summarizes key aspects of employee engagement including definitions, benefits, and strategies for building an engaged workforce. It discusses employee engagement measures like intellectual, affective, and social engagement. Benefits include improved performance, innovation, and retention. Building engagement requires strong leadership, manager support, employee voice, integrity, and fairness. While engagement often has positives, studies find it can potentially lead to burnout. The document also reviews employee engagement in Pakistan and references from Forbes, Harvard Business Review, and other sources.
This document discusses employee engagement. It provides definitions of employee engagement, lists benefits of an engaged workforce such as increased productivity and profitability. It also describes how employee engagement is measured using Gallup's 12 question survey. The document outlines different types of engaged and disengaged workers and discusses the manager's role in promoting engagement through developing relationships with employees and recognizing their work. Finally, it discusses legal implications when disengaged employees are subjected to discrimination.
This document summarizes a presentation on conducting employee surveys and taking action on the results. It discusses the benefits of surveys for getting employee feedback, the importance of creating action plans to address issues raised, and how to develop effective action plans. It emphasizes that only 35% of employees believe their survey will result in real change and that organizations must act on survey results to improve engagement and retain talent. The presentation provides tools and best practices for analyzing survey data, developing action plans, communicating changes to employees, and measuring the impact of action plans.
Company culture is an area that’s received more attention and focus over the years as businesses have seen and felt the power and difference it can make. In fact, in 2014 Merriam-Webster announced that “culture” was the word of the year, with more lookups than any other word. And in that same year, a global survey conducted by McKinsey & Co. found that spending time on culture was a key priority of C-Suite executives.
This is exactly why the world’s most successful companies understand that everything starts and ends with culture, and use culture as a competitive advantage. They clearly define it, effectively weave it into everything they formally and informally do, and consistently and effectively deliver against it across the entire organization. And if you want further proof of the importance of culture, just look at how many HR roles now have the word “culture” in the job title.
“Culture is the underlying fabric that holds an organization together. When the fabric is strong, groups can endure major challenges and thrive during better times. If the fabric is tattered, groups may manage to get by, but employees, projects and clients fall through the gaps.” Kevin Oakes - ‘Culture Renovation’
In this Guide, you’ll learn more on
What is Culture
Why is Culture Important
How to build your Culture
Maintaining your Culture “Garden”
Human Resource Management is an accession towards employee staffing which
distinguishes peoples as a credit (human capital) whose existing financial worth sounds steady
and whose expected appraisal can be appreciated with help of investment. Human Resource
Management guides to manage an Food Fiesta and its employees for the need to them to accord
eloquently in the overall productivity of an Food Fiesta. In the terms of a common man the
management of workforce of any Food Fiesta is stated as Human Resource Management. The
term Employee Engagement often cited as “Worker Engagement” is a theory of business
management which implies the extent to which employees think, feel, and act in ways that
represent high levels of commitment to their Food Fiesta. Engaged employees are motivated to
contribute 100% of their knowledge, skills, and abilities to help their Food Fiesta succeed. They
care deeply about their company, want to contribute to its success, and regularly have peak
experiences at work
Employee engagement and business productivityMark Beatson
Employee engagement can boost business productivity in several ways:
1) Engaged employees are willing to go above and beyond, which increases discretionary effort.
2) Engagement leads to better alignment between employee and company goals, allowing for more delegation and decentralization.
3) Engaged employees provide valuable insights into customers that can drive innovation.
However, engagement initiatives often fail due to barriers such as lack of work-life balance, limited career development opportunities, ineffective leadership, and poor implementation of HR policies and practices. Building trust and establishing effective employee voice mechanisms are important for sustaining engagement.
This document discusses employee engagement for non-profit organizations. It begins with an agenda that covers what employee engagement is, ways to enhance engagement, and how to measure it. It then delves into each topic in detail, providing definitions of engaged, disengaged, and actively disengaged employees. It discusses factors that can enhance engagement, such as communication, development opportunities, recognition, trust in management, and team cohesion. Finally, it discusses methods for measuring engagement through surveys and sharing and acting on the results. The overall message is that engaged employees are more productive and committed to their work, so non-profits should focus on understanding and improving engagement.
This document discusses various ways to improve employee engagement and performance, including arranging meetings to discuss goals, fostering a positive work culture and unique office environment, encouraging employees to speak up, holding fun events, giving employees recognition and visibility, fostering friendship in the workplace, providing regular feedback, encouraging innovation, offering incentives and benefits, and allowing remote work opportunities. The overall aim is to motivate employees and improve productivity, retention, and the workplace culture.
“Identifying Key Engagement Drivers and level of Employee Engagement at Techn...IOSR Journals
An employee is said to be engaged when that employee uses discretionary effort. This means the employee works that extra mile without being asked. The engaged employee leads to better customer service, which leads to better customer satisfaction, which leads to increase in Revenue. This shows that to win the customer, we need to win the employee first. The key challenge lies in linking employee morale and bottom line, which means organizations not only have to retain employees but also engage them.
The study attempts to identify the Engagement drivers in a Technology Outsourcing firm at Hyderabad. The objective of the research is to identify key factors that contribute to Employee Engagement and analyze the level of Employee Engagement.
The Secondary Research was carried out by studying several research papers. A Questionnaire was designed with 25 Questions based on a revised model. A pilot study was conducted and findings were analyzed. The trends of the responses have been plotted and five factors that contribute to employee engagement have been derived. The categories of disagreement among the employees have been noted and recommendations have been made.
This document discusses employee engagement and strategies to improve it. It begins by defining employee engagement and explaining its importance for retaining talented workers. It then discusses challenges to engagement like it not always leading directly to productivity. Several factors that influence engagement are outlined, both internal like job responsibilities and growth opportunities, and external like competing career options. Finally, it describes strategies organizations can use to boost engagement, such as recognition of good work, providing motivation, and leadership opportunities.
Strategic leadership provides a clear narrative about the organization's past, present, and future direction. This gives employees a line of sight between their work and the overall vision. Managers engage and treat their people as individuals, coaching and challenging them. There is two-way communication throughout the organization to reinforce and challenge views. Employee input is sought early and explanations are provided if not adopted. Organizational integrity is reflected in daily behaviors that are explicitly defined and embraced by staff, enabling trust between employees and leadership.
EMPLOYEE LOYALTY AND ORGANIZATION’S ROLE: A CASE STUDY BASED ON EXPORT ORIENT...ectijjournal
The employee loyalty causes for the productivity of a company, minimize employee turnover, improves the corporation’s image, reduce the cost of new recruitments and less absenteeism. The objectives of this study were to identify the relationship between the employee loyalty with financial and non-financial benefits, empowerment, organization’s commitment on employee and managers’ attitudes and its influence that make on the employee loyalty. According to the results of ordinal logistic regression model, even though the variables are positively engage with the employee loyalty the organization’s commitment on employee (0.721) and managers’ attitudes (0.883) are significantly engaged rather than financial and non-financial benefits (0.221) and empowerment (0.462). The Cronbach’s alpha coefficient is 0.87. A progress in the attachment of the employee union and high labour turnover identified as challenges. Hence the management should introduce the proper evaluation methods and treat the employees based on the results of employees’ attitude surveys as recommendations.
This is a presentation of the WES (Workplace Engagement Survey). It is an effective and inexpensive way to survey your employees with recommendations for increased engagement and productivity.
This presentation discusses employee engagement. It defines engagement as the emotional commitment employees feel toward their organization and its goals. The presentation outlines key drivers of engagement, such as getting to know employees, training, recognition, and feedback. Highly engaged companies and workgroups are shown to outperform peers in metrics like revenue, profits, customer loyalty, and retention. Measuring engagement through surveys can help identify engagement strengths and weaknesses in an organization. The conclusion emphasizes that engaged workforces are important for achieving business success.
The document discusses the Gallup Questions, which are questions that Gallup has found effectively measure employee engagement through extensive research. It provides explanations for each of the 12 questions, which assess things like whether employees know what is expected of them, have the materials they need to do their work, feel their opinions count, and have opportunities to learn and grow. The questions are meant to help organizations develop environments that foster engaged employees.
Employee engagement is important for organizations to realize value. Engagement is defined as the commitment of employees to their work and organization, and how this commitment impacts performance and intent to stay. Highly engaged employees lead to lower turnover and absenteeism, as well as improved operating income. Engagement is driven by rational commitment from benefits and career growth, and emotional commitment from enjoying one's job and believing in the organization's values. Organizations can improve engagement through hiring the right employees, developing exceptional leaders, and implementing supportive systems and strategies.
Employee Engagement: What, Why, and HowSharon Xuereb
Describing employee engagement, which is crucial to successful organisation. Focussing also on why it is so important, and how to increase employee engagement in an organisation.
The document discusses employee engagement and creating a magnetic culture in the workplace. It defines employee engagement as employees being motivated, committed, involved in their work, and inspiring others. Conducting an internal analysis of engagement establishes a foundation for improving company culture and achieving organizational success. The document also outlines key drivers of engagement, ways to create an engaged culture, and an action planning process to increase engagement levels.
The document discusses employee relations and reward systems. It defines employee relations as a company's efforts to manage relationships between employers and employees. It notes that a good employee relations program provides fair treatment to employees to gain their commitment and loyalty. It also discusses the importance of developing harmonious relations between management and labor for productivity and industrial progress. Additionally, it outlines factors that influence employee relations such as institutional, economic, technological, psychological, political/legal, and global factors. Finally, it discusses challenges and best practices for employee reward systems, including linking rewards to performance and company objectives.
The document discusses conducting an employee satisfaction survey to provide an understanding of how employees perceive the organization along different dimensions. The survey would assess satisfaction with areas like benefits, commitment, communication, customer service, decision making, development, job content, leadership, pay, performance, appraisal, safety, teamwork, and training. Conducting such surveys allows organizations to identify issues, develop solutions to improve the workplace, retain valuable employees, and facilitate higher customer satisfaction through satisfied, motivated workers.
This document discusses job satisfaction and ways to improve it. It reports that only 30% of US workers are engaged in their jobs according to a 2013 Gallup poll. Both employees and employers can take actions to increase satisfaction. For employees, this includes knowing their values, considering what they receive from their job, being realistic, avoiding lingering dissatisfaction, and considering career advancement. For employers, actions include creating a higher calling in jobs, setting development plans, being clear on expectations, increasing communication, and appreciating efforts. Recognition from employers is important for engagement and commitment.
The Importance of Performance Appraisals One-panel comic of .docxMARRY7
The Importance of Performance Appraisals
One-panel comic of a woman reading to her daughter before bed. The girl says to her mother, "I think the Little Engine was probably worried about his performance reviews."
Throughout your life, people will make life-changing evaluations of your performance. From elementary school through college, on the playing field and in your community, from your first part-time job to your adult career, others will give you tests and evaluate and compare your performance, the results of which will determine your advancement (or failure to advance) to the next phase of life.
Within organizations, assessment of employees' performance tends to be perceived as a necessary evil that neither managers nor staff particularly like. Many employees fear that even one low performance rating could affect their pay or damage their career. Even more frightening is the prospect of receiving low ratings from a manager who doesn't ever directly observe or work with the employee but uses secondhand information or personal biases to make his or her evaluations. Sadly, this frequently happens.
Consider This: How Do You Feel About Being Evaluated?
•Think about one or more occasions in which you were being evaluated. It could be at work, school, a playing field, or elsewhere.
•Describe your feelings and thoughts before receiving these evaluations. Were you anxious? Were you looking forward to the evaluations?
•Describe your feelings and thoughts while receiving these evaluations. Were you surprised? Upbeat? Interested in receiving feedback? Actively involved? Passively receiving the information? Feeling under attack?
•Describe your feelings and thoughts immediately after these evaluations. Were you excited? Flattered? Humiliated? Angry? Defensive?
•What effects did these evaluations have on your personal, social, or professional life? Did they make you a better person in any way? Explain.
Managers also suffer anxiety when completing performance appraisals. Most often, they worry that criticisms, no matter how small, might provoke negative reactions, ranging from disappointment and frustration to anger and hostility. These emotions can put strain on the manager-employee relationship or cause the employee to become less motivated or even to quit. As a result, managers tend to shy away from providing negative performance feedback, which of course negates accuracy.
Consider This: How Do You Feel About Evaluating Others?
•Think about one or more occasions in which you had to evaluate or give feedback to someone. Again, it can be at work, school, or a playing field. Personal and social settings can also be used for this exercise.
•Describe your feelings and thoughts before you gave your evaluation or feedback. Were you anxious? Hesitant? Excited?
•What were your primary concerns? The fairness of your evaluations? The reactions of the people you were evaluating? The repercussions of your evaluation for yourself and/or the person you ...
1. The document discusses applying an evidence-based approach to solving organizational problems using Novartis as a case example.
2. The first step in evidence-based management is to clearly define the problem being addressed. Often, problems presented are vague and unclear.
3. The case focuses on people's performance in the workplace. Key assumptions about factors like feedback, meaningful work, and recognition were examined based on scientific literature.
4. Evidence showed these factors can positively impact performance when implemented appropriately. Novartis then applied these findings by developing tools and training, and conducting a randomized study to measure effects.
Employees’ holds the key of success for any company. Hence, listening to their voices is very important.
Employees’ workplace should have ability to motivate to have maximum contribution.
Employees’ recognition, motivation, commitment is dependent upon the function & level.
The Power of Stay Interviews for Employee Engagement & RetentionBizLibrary
At first glance, stay interviews seem way too simple. Can managers really keep employees longer and cause them to work better, just by asking how they can help?
The answer is “yes”, and research tells us stay interviews can drive turnover down by 20% and more, and also improve employee engagement.
The reason is simple: Stay interviews help managers build trust with their teams. Well-respected research calls out these findings:
Voluntary turnover is skyrocketing in the U.S
Employee engagement has been flat for 15 years
Companies continuously survey employees and implement new programs to “fix” things
…All while employees most want a manager they can trust.
In fact, U.S. companies spend $1.5 billion each year to fix engagement but work around managers rather than through them…and hence make no progress at all.
Stay interviews offer retention and engagement solutions that cannot be achieved with employee surveys or exit surveys. These interviews are conducted one-on-one, put managers in the solution seat, and provide focus on top performers.
To be most effective, stay interviews must be implemented as a process rather than a one-time, solitary event. This process includes assigning managers retention goals, providing stay interview training to build probing skills, training managers to build effective, individualized stay plans, and forecasting how long each employee will stay.
What You’ll Learn
The value and limitations of employee surveys as they provide data but not solutions.
Study data that drives home the importance of supervisor effectiveness as the linchpin that drives each individual employee’s engagement and retention.
The value and techniques for converting engagement and retention to dollar values rather than continue to report them only as scores and percentages which fail to drive executive action.
Specific stay interview tools including questions to ask, data to record, and potential solutions.
The four required skills leaders must learn to make their interviews successful.
How to develop a tool to forecast employee turnover based on interview results.
This session is based on the presenter’s book, The Power of Stay Interviews for Engagement and Retention, which is Society for Human Resources Management’s top-selling book in history.
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Engagement as a business strategy driving meaningful and lasting changeDani
This document discusses employee engagement and its importance for organizational success. It defines engagement as perceptions and willingness to advocate for an organization, which impacts behaviors like satisfaction, commitment and loyalty. Highly engaged employees are more productive and committed. The document outlines common drivers of engagement, provides examples of engagement survey questions, and discusses how engagement data should be integrated with business strategy and used by leaders to facilitate positive organizational change.
Employee counseling involves direct communication between a supervisor and employee to address poor performance and identify ways for improvement. It is generally a more formal process than feedback and is used when additional action is needed following coaching. The purpose is to communicate concerns, determine the cause of issues, and establish an improvement plan. A counseling session should define objectives, review facts, and create an outline. It should be conducted privately and include active listening and identifying the root cause of problems. If appropriate, the session may result in a written memo for the employee's file.
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This document provides an overview of a project report on total quality management. It discusses key concepts like quality, total quality, total quality management, principles of TQM, factors that affect employee commitment, and the research methodology used in the study. The study aimed to measure the degree of TQM implementation in an organization and identify factors influencing employee commitment levels. A questionnaire was used to collect primary data from employees. The findings showed that most employees felt the organization was quality conscious but communication could be improved and rewards for good performance were lacking. Recommendations included improving communication, involvement of employees, and recognizing good performance.
Employee satisfaction is defined as how happy workers are with their job and work environment. High satisfaction implies improved performance and loyalty. Many factors influence satisfaction, including compensation, work environment, management support, and career growth. The study assesses employee satisfaction levels at a company through surveys and identifies relationship between satisfaction and personal factors. It aims to understand employee needs and suggest improvements to enhance satisfaction.
This document discusses building employee commitment, especially during turbulent times. It finds that the number one factor influencing employee commitment is the effectiveness of individual leaders. While employees often say they want less work, what truly builds their satisfaction and engagement are challenging assignments that allow them to make significant contributions. The most impactful leadership behavior for improving commitment is inspiring and motivating others to high levels of effort and performance. Regular assessments that focus on strengths as well as weaknesses, coupled with local grassroots efforts, can help increase commitment levels across an organization.
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Employees working in call centers have the opportunity to work with customers to create pleasant experiences. While the work can be complex, the effects of delivering an exceptional experience to customers are worth it. This document covers five ideas to provide incentives that will boost productivity and maintain morale.
Original blog: https://biz30.timedoctor.com/call-center-incentives/
The importance of employee engagement and building executive and senior management buy into effective employee engagement programs. Focus on using Employee Engagement survey to drive positive workplace change.
This document introduces a complete measurement solution called EmployeeTalk that engages, measures, and reports on business. It allows leaders to task noted actions from feedback to achieve desired outcomes. The platform is fully customizable, affordable for all organization sizes, and helps improve accountability, culture, and accuracy of measures. It differentiates itself through searchable text, task delegation, quality checks, and advisory coaching. A demo is available to experience the flexibility and integrations that engage employees, improve communication, ensure procedures and policies, and support training and development.
This document summarizes a complete measurement solution called EmployeeTalk that helps organizations engage, measure, and report on business. It allows leaders to provide feedback and task actions from survey results to achieve desired outcomes. EmployeeTalk offers various assessment and evaluation tools that are fully configurable to an organization, including 360-degree feedback reviews, training effectiveness reviews, monthly pulse surveys, and online performance reviews. It provides a platform for organizations to self-administer measurements and draw on internal expertise to change culture and increase accountability.
This document introduces a communication platform that allows organizations to engage, measure, and report on business initiatives. Some key capabilities of the platform include:
- Configuring surveys to measure over 20 business areas and engage employees in initiatives
- Providing reports and tasking leaders to take action based on survey feedback
- Checking measures to remove outliers and ensure accurate reporting
- Integrating with various HR functions like performance reviews, training assessments, and recognition programs
The platform aims to help organizations improve accountability, engagement, and business performance through configurable employee surveys and measurement tools.
This document introduces a technology solution called EmployeeTalk that helps organizations engage, measure, and report on business performance. It allows leaders to collect feedback through surveys, assign actions to address issues identified, and track outcomes over time. The solution is fully customizable, offers flexibility in how organizations can measure various aspects of their business, and helps improve accuracy by removing outlier responses. It aims to help organizations enhance employee engagement, communication, training/development, business processes, and more to drive better performance and accountability. A demo of the platform is available to experience its features.
This document summarizes an employee engagement platform called EmployeeTalk. It has been in business since 2011 and provides an open communication platform (OCP) for industries. The platform allows for anonymous employee dialog to improve business initiatives, has a single administration system that taps internal expertise, and changes company culture to be more performance-driven and accountable. When acquiring EmployeeTalk, customers will receive platform access, assistance building their system for contributions, setup and training on reports, help developing engagement initiatives, suggested questions, launch assistance, and sharing of best practices.
The Guide addresses core improvement by teaching how to develop content for training. The Training Material Development Guide outlines clear expectations in the sequence of building content. The format engages improvement from what is assessed in engaging employees using a Communication and Measuring Learning technology.
The communication and training resource book is actually over 700 pages. I’d like to eventually make it all available online. The book preview is 106 pages and illustrates the use of web-based technology for engaging real-time measures, contribution, and delegated results. The book showcases EmployeeTalk Technology in the process, and examples dialogs and concepts in the application of methods, techniques, and tools. I focus on development in over forty core competencies that can help anyone wanting to grow with their organization. One of the main focuses is on follow-through actions, exercises, and other book readings to help performance growth.
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Specific ServPoints should be tailored for restaurants in all food service segments. Your ServPoints should be the centerpiece of brand delivery training (guest service) and align with your brand position and marketing initiatives, especially in high-labor-cost conditions.
408-784-7371
Foodservice Consulting + Design
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Copy of the presentation given at XP2024 based on a research paper.
In this paper we explain wat overwork is and the physical and mental health risks associated with it.
We then explore how overwork relates to system stability and inventory.
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This presentation was used in talks in various startup and SMB events, focusing on achieving product-market fit by prioritizing customer needs over your solution. It stresses the importance of engaging with your target audience directly. It also provides techniques for interviewing customers, leveraging Jobs To Be Done for insights, and refining product positioning and features to drive customer adoption.
20240608 QFM019 Engineering Leadership Reading List May 2024
Setup methods and evaluating recognition programs
1.
2. 1. How do your employees feel about your recognition program/s?
Share what, how, and why your program/s are having impact?
2. Are supervisors adequately trained to provide meaningful
recognition?
How has coaching actions from ET helped in face to face discussions.
3. Has the involvement of top management made any difference?
4. Is our annual recognition event worth the time and money we
spend on it?
5. How do the people who are not recognized feel about our
recognition program?
3. 1. Have we chosen the best recognition programs?
(Selection and Design issues)
Informal programs
Formal programs
2. How well have we implemented them?
(Training, Communication, and Presentation issues)
How much do employees know about them?
How often are they being used?
How do they make employees feel?
3. Do our recognition programs impact employee
attitudes, productivity, or profitability?
(Outcomes or Results issues)
4. 1. Reliable Data – (Dependent variables or metrics)
Research Question: “How do you assess reliability?”
2. A Valid Design – (Research method)
When should you collect the data?
After the program is implemented
Before and after
Several times before and after
From whom?
Experimental group
Control group
How much?
Total sample
Random sample
Stratified random sample
Research Question: “How do you assess validity?”
5.
6. Definition: Reliability means repeatability or
consistency of measurement. Reliable data
are not random numbers, subjective
estimates, or capricious measures.
Operational Definitions:
Test-retest reliability
Alternate forms reliability
Split-halves reliability
Inter-rater reliability)
7. Employee Attitudes
Job satisfaction
Appreciation
Company satisfaction
Organizational
commitment
Intent to leave
Perceived
organizational support
Organizational Metrics
Absence Rate
Turnover Rate
HR Expense Factor
Profit per employee
Revenue per employee
Cost of recognition
programs as a percent
of payroll
Please note that much of these same variables can be used in 10 questions to assess retention
8. The absence rate allows organizations to track employee attendance over time or
to compare their number of lost days due to absences with the rates of others in
their industry and nationwide.
Absence rate =
Workdays lost due to absences
# of employees x # of days
Workdays Lost Due to Absence = full days of employee absence whether paid
or unpaid, excused or unexcused and includes unscheduled days for sickness,
personal business, emergency, family illness or death, disciplinary suspension,
and unexcused absences. For long-term absences, count only the first four
days. Do not count scheduled time off for holidays, vacations, and other leave.
9. What is the Absence Rate for a company that has 60 full-time employees and
during the past year they had 410 total days of absence. All employees have two
weeks of paid vacation during the year.
410 days of absence
60 Employees x 250 days*
= 0.027 or 2.70%
*250 days = 50 weeks per year times 5 days per week
10. Size of company 25th % tile Median 75th % tile
1-100 employees 0.84 1.34 2.18
101-500 0.61 1.27 2.12
501-1000 1.30 1.74 3.64
Over 1000 1.48 2.32 3.05
Industry
Construction 0.14 0.57 0.90
Manufacturing 0.67 1.48 2.22
Wholesale Retail trade 0.96 1.49 1.92
Transportation 1.05 1.60 2.07
Financial 0.79 1.27 2.21
Other services 0.56 1.50 2.51
Absence Rates by Size of Company and for selected Industries
Data provided by the Utah Employers Council, 2009
11. Turnover
Absenteeism and sick leave
Smoking
Employee Assistance programs
Programs to improve Attitudes
Employee Selection Tests
Assessment Centers for Selection
Dollar Value of Job performance
Utility of Training Programs
Labor Contract Costs: wages, benefits, vacations,
overtime, shift differentials, holidays, pensions,
bonuses
12. 1. Reactions of participants, e.g. job satisfaction,
appreciation, company satisfaction,
organizational commitment, engagement.
2. Learning new knowledge and skills, e.g. test
scores using multiple choice, fill in the blank,
matching, and essay questions.
3. Behavior changes, e.g. quantity and quality of
performance, attendance, job performance.
4. Measurable Results, e.g. organizational metrics.
13. Questionnaires and surveys(EmployeeTalk)
Collaborations and calls for contribution (EmployeeTalk)
Observations (360 Feedback with EmployeeTalk)
Performance appraisals(EmployeeTalk)
Interviews - Face to face talks delegated from (EmployeeTalk)
Unobtrusive Measures:
Archive data - Checklists and Scorecards with EmployeeTalk
Number of hits on the awards and catalogue websites
Number of supervisors who complete online training
Tracked Learning Management system in EmployeeTalk
Knowledge check actions delegated from input in EmployeeTalk
Email responses from family members to say thank-you
Responses from significant on employee thank you letters
Reading activity from newsletters using EmployeeTalk
Tracking readers from links in blog to the newsletter
Did you read this ________? in EmployeeTalk
14.
15. 10 9 8-7 6-5 4-3 2 1 EmployeeTalk
Extremely Quite Slightly Neutral Slightly Quite Extremely
Appreciated Unappreciated
Efficient Inefficient
Penalized Rewarded
Satisfied Dissatisfied
Unproductive Productive
Encouraged Discouraged
Ineffective Effective
Valuable Worthless
Me at Work – How I feel Most of the Time?
The average of these semantic differential scales measures a “General Affective Tone.” See, William E. Scott, Jr. “The
Development of Semantic Differential Scales as Measures of ‘Morale’,” Personnel Psychology, 20 (1967): 179-198.
16. EmployeeTalk 10-9 8-7 6-5 4-3 2-1
Strongly
Disagree
Disagree Neutral Agree Strongly
Agree
1. The company expresses sincere gratitude to
its employees.
2. My supervisor expresses appreciation to me
for what I do.
3. I feel personally recognized and appreciated
for my contribution to this company.
4. When I do a good job, I am praised and
recognized.
Scales created by David Eric Bruggeman in EmployeeTalk
17. Strongly
Disagree
Disagree Neutral Agree Strongly
Agree
1. I find real enjoyment in my work.
2. I consider my job rather unpleasant.*
3. I am often bored with my job.*
4. I am fairly well satisfied with my
present job.
5. I definitely dislike my work.*
6. Most days I am enthusiastic about my
work.
What should be done to improve
job satisfaction.
From: Brayfield, A. H., & Rothe, H. F. (1951). “An index of job satisfaction.” Journal of Applied Psychology, 35, 307-311.
18. EmployeeTalk 10-9 8-7 6-5 4-3 2-1
Strongly
Disagree
Disagree Neutral Agree Strongly
Agree
1. Performing my job is so absorbing that I
forget about everything else.
2. Time passes quickly when I am
performing my job.
3. I really put my heart into my job.
4. My own feelings are affected by how
well I perform my job.
5. I exert a lot of energy performing my
job.
6. I take work home to do.
From May, D., Gilson, R., & Harter, L. (2004). “The psychological conditions of meaningfulness, safety and availability and
the engagement of the human spirit at work.” Journal of Occupational and Organizational Psychology. 77, 11-37.
19. EmployeeTalk 10-9 8-7 6-5 4-3 2-1
Strongly
Disagree
Disagree Neutral Agree Strongly
Agree
1. I would be very happy to spend the rest
of my career with this organization.
2. I enjoy discussing my organization with
people outside it.
3. I feel emotionally attached to this
organization.
4. This organization has a great deal of
personal meaning for me.
5. I feel a strong sense of belonging to my
organization.
From: Allen, N. J., & Meyer, J. P. (1990). “The measurement and antecedents of affective, continuance and normative
commitment to the organization.” Journal of Occupational Psychology, 63, 1-18.
20. There are 8 good questions with expectations to ask from a
Town Hall recognition event follow up
1. You were motivated to attend the All Employee
Meetings between (dates)?
This is because:
You were being recognized by one of the speakers in their
presentation
You were encouraged by your manager to attend the event
A possible giveaway item influenced your attendance
You are committed to (hospital) success and these events
keep you in the loop
Some other reason?
Please share in the box the most significant reason/s why
you attended.
2. Did you attend one of the All-Employee Meetings,
between (dates)?
If not it’s because:
You did not receive any communication notifying you of this
event
You were gone from work these days on training or vacation
and unable to attend
You were not interested in the information
The times did not fit your work schedule
You Could get information elsewhere
Some other reason?
Please share in the box the most significant reason why you
did not attend.
3. Rate your likelihood of attending the next all-
employee meetings? 1 won't attend - 10 will attend
4. How would you rate your level of interest in the
presentations, 10 being the most stimulating?
The presentations:
Person of the Moment Awards
TV Segment Videos
Word of the Moment
New Employees
Physician Update
Service Line Update
Facilities and Space Planning
Patient Connections
Balanced Scorecard
Celebrations and Recognitions
CEO Update
21. The communication capability of EmployeeTalk to cost affords
a huge benefit for companies
The recognition budgets for four companies that have been
recognized for outstanding recognition programs are:
A telecommunications company with 36,000 employees budgets 1.0
% of payroll
An international bank with 60,000 employees budgets 0.7% of payroll
A healthcare company with 3,400 employees budgets 0.2 % of payroll
A bank with 23,000 employees budgets $8 mil (which equals $348
per employee).
Data from David J. Cherrington, SPHR, DBA - Recognition Professionals International Conference 27 April 2010
22.
23. 1. Post-test–only design (case study)
X O
2. Pretest–post-test comparison
O X O
3. Pretest–post-test control group design
R O X O
R O – O
4. Post-test–only control group design
R – X O
R – – O
5. Solomon four-group design
R O X O
R O – O
R – X O
R – – O
6. Time-series design
O1 O2 O3 X O4 O5 O6
7. Separate sample pretest–post-test
control group design
Group 1 R O X –
R – X O
Group 2 R O – –
R – – O
Key
X = Experimental treatment or training program
O = Observation or measurement
R = Random assignment of participants to group/training condition
24. Definition: Do the results measure what you
think they are measuring? Can you interpret
the results accurately?
Two types of validity:
Internal validity: is the experimental design sound
so that the data can be properly interpreted?
External validity: can the results of this study be
generalized (or applied) to other situations?
25. X O - You implement the program and then measure it.
X = independent variable, e.g.
New recognition program
Training program
New incentive program
O = dependent variable
“smile sheets” after a training program
Positive follow through to knowledge checks in EmployeeTalk
Posting positives from EmployeeTalk engagement
Participation in the peer-to-peer nominations
Employee of the month in EmployeeTalk
Measures of job satisfaction or engagement
Yearly pulse engagement measure with EmployeeTalk
A highly popular research design
26. O X O
Illustration: Changes in turnover or job satisfaction before
and after a new recognition program is initiated. ???
Problems with this design:
Mortality – some people drop out, usually the dissatisfied.
Maturity – people constantly change during any period of time.
History – unique external events can influence the measures.
Instrument decay – measurement errors and unreliable data.
Sensitizing effect of the pretest – measuring is not a neutral event;
people often behave differently after they are measured.
This is a very weak research design.
27. R O X O
R O – O)
R = random assignment to groups (Delegated in ET)
(See committee design by EmployeeTalk)
X = new recognition program, such as a new kit for
supervisors to use.
Actions tasked or coached from input in EmployeeTalk
O = number of thank you notes sent to subordinates
O = number of thank you letters sent to employee
significand's (Action delegated from EmployeeTalk)
This is an excellent research design when it can be
implemented.
28. R X O
R -- O
This design assumes that the two groups are
equivalent due to random assignment.
This is an excellent research design that is
especially appropriate when pretesting is not
possible.
Illustration: testing the effects of a new
employee orientation training with EmployeeTalk
on participation in the peer-to-peer recognition
program.
29. R O X O
R O – O
R - X O
R - - O
This is the ideal research design because it
controls for all of the challenges to the internal
validity of a research design.
Illustration: testing the impact of a training
program using EmployeeTalk on “Developing a
Culture of Recognition” on employee attitudes,
such as empowerment, satisfaction, or
appreciation.
30. O O O O O O X O O O O O O
This design fails to account for the effects of history.
Otherwise, this research design is ideal for examining
systematic changes in an ongoing program. Pretest
measures serve as a contrast for posttest measures.
Illustrations:
awarding points to nominators,
increasing the points for supervisors,
increasing the percentage of employees recognized,
adding new merchandise to the catalogue,
Creating a “wall of fame”
Including a recognition column in the company’s newsletter
31. R O X O
O – O
R O X O
O – O
This design uses groups that are already formed
and members cannot be randomly assigned.
Illustration: A new recognition program cannot be
implemented to randomly selected members of a
group. Therefore, randomly select some groups
to start the program first, while other groups
have to wait for six months before starting.
32. This design utilizes a regression analysis of
multiple variables to test the relationships
between them.
The unit of analysis may be groups, such as
testing whether the average satisfaction scores of
employees in various divisions or departments
predict levels of customer satisfaction in those
divisions or departments.
Path analysis tests the relationships in a
hypothetical model, also known as structural
equation modeling.
33. Do recognition programs influence
employee attitudes?
Do improved employee attitudes lead
to improved employee performance?
Does better employee performance
impact the company’s bottom line?
36. Survey Pulse Engagement
Checklists or Scorecards
360° Peer Reviews
Learning tracking System
Leader's Performance review
Policy release w/ Knowledge checks
Open Portal – Blog
Employee of the month
Implement them together to support your Recognition?
37. Register to use platform
• http://assessment.employeetalk.us/
• sales@innovatevirtual.com
• sales@employeetalk.us
Thank You