This document provides guidance on planning user research. It emphasizes focusing research on 3-4 key learning goals, speaking to the right participants like customers rather than colleagues, and structuring questions to gradually narrow in on goals. For "what", prioritize the most important things to learn. For "who", recruit enough participants so patterns emerge, focusing on core personas. For "how", methods like remote calls can vary activities from open-ended to testing. Well-planned research follows a logical flow through background, goals, examples and follow-ups.
The Stackies Awards, hosted by the MarTech conference and judged by chiefmartec.com, invites marketers to submit a single 16:9 slide that visualizes how they conceive of their marketing technology stack — the different products and technologies that they have harnessed into their marketing capabilities. This year, 41 companies entered their stacks and agreed to openly share them in this deck.
Discovery is an iterative process of reducing uncertainty. It's an essential part of how we do Product Development; routinely involving our customers in the act of deciding what we build, before we build it. Without discovery we increase the risk of building solutions that our customer won’t want, use or value. With discovery we maximise our chances of investing in ideas that are likely to succeed.
The Stackies Awards, hosted by the MarTech conference and judged by chiefmartec.com, invites marketers to submit a single 16:9 slide that visualizes how they conceive of their marketing technology stack — the different products and technologies that they have harnessed into their marketing capabilities. This year, 41 companies entered their stacks and agreed to openly share them in this deck.
Discovery is an iterative process of reducing uncertainty. It's an essential part of how we do Product Development; routinely involving our customers in the act of deciding what we build, before we build it. Without discovery we increase the risk of building solutions that our customer won’t want, use or value. With discovery we maximise our chances of investing in ideas that are likely to succeed.
A discussion to identify how to effectively align product discovery efforts to business goals and prioritize initiatives to deliver new value to the business.
In order for a company to expand into new markets and continuously grow their business, they must innovate. As a product manager, understanding how to approach each stage of the product discovery process — from identifying the right problem to implementing the best solution that fits the market — is key.
Hector Del Castillo of BoldPM walks through this process, sharing practical strategies and tools that can help you facilitate the creation of valuable new products. Hector shares how to better understand your company's ecosystem and approach the different phases of product discovery, including preparation, problem identification, creating ideas, testing and prototyping, and launching and scaling.
About Hector Del Castillo
Hector is a product executive with over 20 years of experience helping mid-market digital companies launch world-class offerings faster. He sparks creativity and innovation within teams to substantially transform and grow companies and achieve smarter product outcomes faster. He has launched over 35 products resulting in over 26% increase in profitability. Hector is a former instructor at AIPMM and 280 Group and contributor to the Product Management and Marketing Body of Knowledge (ProdBOK) Guide.
Connect with Hector: https://linkd.in/hdelcastillo
About BoldPM
A product marketing and management consulting firm that inspires product executives, managers and leaders within mid-market digital companies to grow high performing teams and implement processes and tools to design, build and launch valuable products customers love to increase the company’s profitability and achieve faster growth.
Want to accelerate your career as a product professional in 2021? Sign up for upcoming BoldPM Academy workshops to grow your product management & leadership skills: https://bit.ly/boldpma2021
About ProductCamp DC
A community of over 800 product professionals from the DC/Baltimore metro areas that organizes monthly gatherings focused on product-related topics and best practices for designing, building, launching and marketing great products. We host monthly gatherings to connect, learn about leading methods and tools and share the latest techniques and experiences with like-minded product professionals.
Join us to connect, learn and grow from like-minded product executives and leaders. Use this link to join our mailing list: https://bit.ly/pcampdclist
Kurt Vonnegut penned these 7 writing tips in 1985, in his essay "How to write with style." They're useful not just for writers, but for business people. Vonnegut's rules apply to creating content, presentations, and public speaking.
An introduction into the use of Wardley maps for topographical intelligence in business. This includes, why maps matter, how to map, some common economic patterns useful for prediction, common forms of doctrine and the concept of context specific gameplay.
Taken from Future of Web Design (#FOWD), London 2015 Conference. http://futureofwebdesign.com/london-2015
Reports are in from Twitter, Medium, and the like; we can’t make full comps, use Photoshop, or even utter the phrase 'visual design' anymore. What’s a designer to do? Has our role evaporated? Fear not! Dan Mall will help redefine the tasks of the modern day designer in light of the multi -device world that snuck up on us.
What if we dared to dream a bit? Not impossible dreams, but humble dreams - Imagine a Sunday making a roast not a report. These are the dreams that bob is helping to make come true.
New York Bestseller Jake Knapp’s book, Sprint, explores how companies and teams can replicate Google’s sprint process to solve a problem within five days.
So how does a design sprint actually work, and how can you use a sprint to devise effective solutions in such a short period of time?
Enhance your productivity through design sprints, you’ll learn:
- What is a Design Sprint
- Design sprint case studies and success stories
- How you can run a design sprint effectively
🔮 Want more VC/investment startup pitch decks? We’ve centralised ALL succesful investor pitch decks at: https://chagency.co.uk/getstartupfunding — check all of them out
🔮 The effort is adhering to the ideology of “The Future Of Freemium” — read more here: https://chagency.co.uk/blog/ceo/the-future-of-freemium-how-to-get-peoples-attention/
🔮 Our library of pitch decks will not have any advertisement, only a signature. We are a design agency that helps SaaS CEOs reduce user churn.
What Sucks About Product Management by Salesforce Sr PMProduct School
Main Takeaways:
- Being a PM is a hard job, but there’s ways to navigate.
- Building relationships is crucial to getting into product and staying there.
- Determine if the bad parts outweigh the good parts before you switch to Product.
Forming Continuous Discovery Habits to increase speed of learning and drive a...Sebastian Kamilli
Learn more about Continuous Discovery Habits * about Forming Continuous Discovery Habits * And about Driving Agility using Continuous Discovery Habits.
Caitlin shares with Product Anonymous how Seek have been working with Teresa Torres to improve their product management practice with continuous discovery + use of Opportunity tree's.
How to Identify Relevant Product KPIs by Roomgo Head of ProductProduct School
Main takeaways:
- Identifying fit-for-purpose KPIs: what to measure and why, the common mistakes that Product Managers makeand when to start measuring KPIs in a project
- Avoiding analysis rabbit holes: going too granular & orphaned KPIs, testing in a bubble and application ins A/B testing + Root Cause analysis
-Telling engaging stories through product data: the power of product KPIs, building business buy-in through relevant KPIs and how less can be more when sharing with the wider business
This tutorial teaches you how to employ the Product Canvas, an agile UX tool that helps you create a product with a great user experience and the right features. Download the Product Canvas at: http://www.romanpichler.com/tools/product-canvas/
Agile Team Working agreements, also known as team norms, are guidelines developed by the teams as to how they must work together to create a positive, productive process.
My motto this year is "Evolve & Disrupt". I did a couple of keynotes on the matter recently, so I'm sharing this presentation to illustrate how I handle the "fuzzy front-end" of product development, aside from the Lean Startup stuff everybody talks about. Don't be fooled by the funny (and a bit irreverent) cartoons; Jobs To Be Done is a major breakthrough with a lot of practical applications. I have been working solidly on it for the last year and it is totally influencing how I see the world.
Workshop presentation given at LISDIS 2016. Learn the reasons to conduct workplace research, the benefits to your career and potential pitfalls to avoid. This workshop also talks you through creating your own research plan in seven simple steps.
A discussion to identify how to effectively align product discovery efforts to business goals and prioritize initiatives to deliver new value to the business.
In order for a company to expand into new markets and continuously grow their business, they must innovate. As a product manager, understanding how to approach each stage of the product discovery process — from identifying the right problem to implementing the best solution that fits the market — is key.
Hector Del Castillo of BoldPM walks through this process, sharing practical strategies and tools that can help you facilitate the creation of valuable new products. Hector shares how to better understand your company's ecosystem and approach the different phases of product discovery, including preparation, problem identification, creating ideas, testing and prototyping, and launching and scaling.
About Hector Del Castillo
Hector is a product executive with over 20 years of experience helping mid-market digital companies launch world-class offerings faster. He sparks creativity and innovation within teams to substantially transform and grow companies and achieve smarter product outcomes faster. He has launched over 35 products resulting in over 26% increase in profitability. Hector is a former instructor at AIPMM and 280 Group and contributor to the Product Management and Marketing Body of Knowledge (ProdBOK) Guide.
Connect with Hector: https://linkd.in/hdelcastillo
About BoldPM
A product marketing and management consulting firm that inspires product executives, managers and leaders within mid-market digital companies to grow high performing teams and implement processes and tools to design, build and launch valuable products customers love to increase the company’s profitability and achieve faster growth.
Want to accelerate your career as a product professional in 2021? Sign up for upcoming BoldPM Academy workshops to grow your product management & leadership skills: https://bit.ly/boldpma2021
About ProductCamp DC
A community of over 800 product professionals from the DC/Baltimore metro areas that organizes monthly gatherings focused on product-related topics and best practices for designing, building, launching and marketing great products. We host monthly gatherings to connect, learn about leading methods and tools and share the latest techniques and experiences with like-minded product professionals.
Join us to connect, learn and grow from like-minded product executives and leaders. Use this link to join our mailing list: https://bit.ly/pcampdclist
Kurt Vonnegut penned these 7 writing tips in 1985, in his essay "How to write with style." They're useful not just for writers, but for business people. Vonnegut's rules apply to creating content, presentations, and public speaking.
An introduction into the use of Wardley maps for topographical intelligence in business. This includes, why maps matter, how to map, some common economic patterns useful for prediction, common forms of doctrine and the concept of context specific gameplay.
Taken from Future of Web Design (#FOWD), London 2015 Conference. http://futureofwebdesign.com/london-2015
Reports are in from Twitter, Medium, and the like; we can’t make full comps, use Photoshop, or even utter the phrase 'visual design' anymore. What’s a designer to do? Has our role evaporated? Fear not! Dan Mall will help redefine the tasks of the modern day designer in light of the multi -device world that snuck up on us.
What if we dared to dream a bit? Not impossible dreams, but humble dreams - Imagine a Sunday making a roast not a report. These are the dreams that bob is helping to make come true.
New York Bestseller Jake Knapp’s book, Sprint, explores how companies and teams can replicate Google’s sprint process to solve a problem within five days.
So how does a design sprint actually work, and how can you use a sprint to devise effective solutions in such a short period of time?
Enhance your productivity through design sprints, you’ll learn:
- What is a Design Sprint
- Design sprint case studies and success stories
- How you can run a design sprint effectively
🔮 Want more VC/investment startup pitch decks? We’ve centralised ALL succesful investor pitch decks at: https://chagency.co.uk/getstartupfunding — check all of them out
🔮 The effort is adhering to the ideology of “The Future Of Freemium” — read more here: https://chagency.co.uk/blog/ceo/the-future-of-freemium-how-to-get-peoples-attention/
🔮 Our library of pitch decks will not have any advertisement, only a signature. We are a design agency that helps SaaS CEOs reduce user churn.
What Sucks About Product Management by Salesforce Sr PMProduct School
Main Takeaways:
- Being a PM is a hard job, but there’s ways to navigate.
- Building relationships is crucial to getting into product and staying there.
- Determine if the bad parts outweigh the good parts before you switch to Product.
Forming Continuous Discovery Habits to increase speed of learning and drive a...Sebastian Kamilli
Learn more about Continuous Discovery Habits * about Forming Continuous Discovery Habits * And about Driving Agility using Continuous Discovery Habits.
Caitlin shares with Product Anonymous how Seek have been working with Teresa Torres to improve their product management practice with continuous discovery + use of Opportunity tree's.
How to Identify Relevant Product KPIs by Roomgo Head of ProductProduct School
Main takeaways:
- Identifying fit-for-purpose KPIs: what to measure and why, the common mistakes that Product Managers makeand when to start measuring KPIs in a project
- Avoiding analysis rabbit holes: going too granular & orphaned KPIs, testing in a bubble and application ins A/B testing + Root Cause analysis
-Telling engaging stories through product data: the power of product KPIs, building business buy-in through relevant KPIs and how less can be more when sharing with the wider business
This tutorial teaches you how to employ the Product Canvas, an agile UX tool that helps you create a product with a great user experience and the right features. Download the Product Canvas at: http://www.romanpichler.com/tools/product-canvas/
Agile Team Working agreements, also known as team norms, are guidelines developed by the teams as to how they must work together to create a positive, productive process.
My motto this year is "Evolve & Disrupt". I did a couple of keynotes on the matter recently, so I'm sharing this presentation to illustrate how I handle the "fuzzy front-end" of product development, aside from the Lean Startup stuff everybody talks about. Don't be fooled by the funny (and a bit irreverent) cartoons; Jobs To Be Done is a major breakthrough with a lot of practical applications. I have been working solidly on it for the last year and it is totally influencing how I see the world.
Workshop presentation given at LISDIS 2016. Learn the reasons to conduct workplace research, the benefits to your career and potential pitfalls to avoid. This workshop also talks you through creating your own research plan in seven simple steps.
A Arise Roby initiative by Robert in Dhanalakshmi Srinivasan Engineering college - Placements - Senior Manager Dhanalakshmi Srinivasan Institutions - arise roby
Seeking funding for your research project and don't know where to start? Here is a good place. Get introduced to the several funding sources available on campus at UNM and learn helpful strategies to getting your research project funded. This is a presentation developed through the Graduate Resource Center at the University of New Mexico.
Any question that we want answered and any assumption or assertion that we want to challenge or investigate can become a research problem or a research topic for our study
Research is a conversation with focus - Lightning talkChris Spalton
I am certain that good User Research begins with empathising with the participant as a human being first and foremost. All research begins with a conversation and connection with a fellow human being, just one that has some focus. As part of an initial program to help juniors and other members of our team (developers etc) I put together this initial lightning talk to ease them into it. Something I hope to develop further over 2020.
You're going to die and no-one is going to give a shit.Chris Spalton
Here's my slides from my recent @SNHangout and @Syncnorwich talk: "You're going to die and no-one is going to give a shit." Sorry for the lack of notes, I didn't use any, hopefully it still works as a reference/reminder. Thanks as always to Austin Kleon for the important lessons and inspiration behind the talk.
Collected PDF Booklet of all my UXSTRAT USA sketch notes from last weeks amazing event in Providence, Rhode Island. Thanks to all involved for such a great experience.
Just going through some old projects and found this test example of some of my early UX design thinking, learnt a lot more since then but thought I'd share anyway.
Here's my slides from my sketch note talk & workshop that I recently held with some students from a local college. Went down really well with the students, and the teachers were also really interested in the new ideas / methods of note taking. Very rewarding day, hopefully more to come!
Can AI do good? at 'offtheCanvas' India HCI preludeAlan Dix
Invited talk at 'offtheCanvas' IndiaHCI prelude, 29th June 2024.
https://www.alandix.com/academic/talks/offtheCanvas-IndiaHCI2024/
The world is being changed fundamentally by AI and we are constantly faced with newspaper headlines about its harmful effects. However, there is also the potential to both ameliorate theses harms and use the new abilities of AI to transform society for the good. Can you make the difference?
Dive into the innovative world of smart garages with our insightful presentation, "Exploring the Future of Smart Garages." This comprehensive guide covers the latest advancements in garage technology, including automated systems, smart security features, energy efficiency solutions, and seamless integration with smart home ecosystems. Learn how these technologies are transforming traditional garages into high-tech, efficient spaces that enhance convenience, safety, and sustainability.
Ideal for homeowners, tech enthusiasts, and industry professionals, this presentation provides valuable insights into the trends, benefits, and future developments in smart garage technology. Stay ahead of the curve with our expert analysis and practical tips on implementing smart garage solutions.
Unleash Your Inner Demon with the "Let's Summon Demons" T-Shirt. Calling all fans of dark humor and edgy fashion! The "Let's Summon Demons" t-shirt is a unique way to express yourself and turn heads.
https://dribbble.com/shots/24253051-Let-s-Summon-Demons-Shirt
Between Filth and Fortune- Urban Cattle Foraging Realities by Devi S Nair, An...Mansi Shah
This study examines cattle rearing in urban and rural settings, focusing on milk production and consumption. By exploring a case in Ahmedabad, it highlights the challenges and processes in dairy farming across different environments, emphasising the need for sustainable practices and the essential role of milk in daily consumption.
Expert Accessory Dwelling Unit (ADU) Drafting ServicesResDraft
Whether you’re looking to create a guest house, a rental unit, or a private retreat, our experienced team will design a space that complements your existing home and maximizes your investment. We provide personalized, comprehensive expert accessory dwelling unit (ADU)drafting solutions tailored to your needs, ensuring a seamless process from concept to completion.
2. “Good user research is key to designing a great
user experience.
Designing without good user research is like
building a house without solid foundations—
your design will soon start to crumble and
eventually fall apart.”
3. Caveats:
• There are an infinite number of ways research can go wrong, but no one way it can
definitely go right.
• It can be messy, and the only way to know and learn is to throw yourself into it and get
your feet wet.
• There is no one-size fits all, the best research approach depends on the project, the
researcher and the participants.
• I’m an experienced researcher, and have made all the mistakes you can possibly make.
• A lot has gone really well though! These are some tips and approaches that have worked
for me to mitigate that, I hope you find them useful.
9. How do I know I should be doing research?
Research may have peaks and troughs but it should always be ongoing.
10. How do I know I should doing research?
Because you’re
WORKING.
Research may have peaks and troughs but it should always be ongoing.
11. 3 Key elements of Research planning
WHAT?
WHO?
HOW?
Do you need to learn?
Can you learn it from?
Is the best way to learn it?
12. The Research Planning Process
Identify need & purpose Identify & Contact participants Plan & Setup Research
WHAT WHO HOW
• Identify need to learn.
• Type of learning or
research phase?
• Learning objectives?
• Who is best placed to help
you?
• How many do you need?
• How will you contact
them?
• What will be the best
method & activities?
• How will you structure the
session?
• How will you actually run
the session.
14. What do you need to learn?
(because you need definitely to learn something)
15. What do you need to learn?
(because you need definitely to learn something)
• Learn about a new problem to solve.
• (or confirm one exists)?
• Learn what is needed to solve a problem?
• Learn the best way to solve that problem?
• Learn that you’ve solved the problem?
16. • Learning Goals
• - 3-4 key things at most
• - Most important things needed to know to
either move forward, or stop
You probably have a lot of things to learn
? ? ? ? ?
?
?
?
? ?
?
?
?
?
?
? ? ? ?
17. • Learning Goals
• - 3-4 key things at most
• - Most important things needed to know to
either move forward, or stop
? ? ? ? ?
?
?
?
? ?
?
?
?
?
?
? ? ? ?
One of the most common mistakes in
Research planning to trying to cram as
much as possible in.
This results in rushed calls, lightweight
findings, and overwhelms the
participant.
Time with our research participants is
both expensive & valuable – use it
wisely.
But you shouldn’t… try to learn them all.
18. • Do your background research so you have an idea.
• Pick 3-4 key things to ensure time to go into enough depth about each
one.
• Review your backlog and identify:
• Anything absolutely blocking you / the team.
• Most important things needed to know to either move forward, or stop.
• Check your assumptions – if incorrect which of those will cause the
team to head farthest in the wrong direction?
• Cost/Time/Effort? – Test these.
• BUT - prepare 1-2 extra things extra just in case.
• Any deprioritized things can go in the next research cycle.
Establish and prioritise 3-4 key learning goals.
Learning Goal 1:
“We think xxxx”
Learning Goal 2:
“We’re stuck on xxxx”
Learning Goal 3:
“We don’t know xxx”
Learning Goal 4:
“We need to test xxx”
19. Then prioritise again!
• It’s likely you are trying to learn about an
overarching larger problem.
• Reflect on how your learning goals for this cycle
fit into that problem, and arrange them
accordingly.
• Good research follows a logical flow, so that
each section compliments the next.
• Build context and knowledge as you go, for
both you and the participant.
• Having this picture in your head will now help
throughout the rest of the planning.
• ALWAYS allow time for contextual learning
Learning Goal 1:
“We think xxxx”
Learning Goal 2:
“We’re stuck on xxxx”
Learning Goal 3:
“We don’t know xxx”
Learning Goal 4:
“We need to test xxx”
Contextual learning
Their situation and challenges.
20. Project Brief:
Plan a 2 week Qualitative Research Cycle to understand
the impact of WFH on YourCorp’s software
development.
Task 1
Generate a list of learning goals or assumptions to test,
then prioritise them in an order you feel would create a
coherent research narrative.
22. Research is pointless unless you’re talking to
the right people.
• YOU ARE NOT YOUR USER.
• Neither are:
• Your teammates
• Your Colleagues
• These are all helpful at times… but this isn’t research, it’s ‘running
ideas past …..’ which has value BEFORE research, but not to replace.
• Recruitment of the right people, is part of the research.
• NON-CUSTOMERS ARE SUPER VALUABLE.
23. How many people should I speak to?
• Research is about finding patterns, themes, commonality and understanding what they
mean.
• The aim is usually to provide a better service to as many people/businesses as possible.
• You need to speak to enough people that these patterns and themes begin to emerge.
• Reacting to one person’s demands, isn’t research, that’s a sales conversation.
• (but might give you a signal worth exploring)
Even numbers are good.
Minimum of 4, 6 is better, 8
better still, 10 best.
24. Focus on your core persona, but outliers can offer
counterpoint/complimentary perspectives – but only that.
Or
4 People.
6 People.
8 People.
10 People.
25. Admin work:
• Start communicating with your participants ~ 3 weeks before research needs to
happen. This gives time to plan and be flexible.
• Schedule with your team 1-2 weeks to focus on research.
• Shorter timespan will ensure calls are better and it’s far easier to see
patterns unfolding in a short timespan.
• Review your various channels for people who fit your profiles.
• Salesforce, customer voice, hubspot sign ups. previous historic calls, sales
contacts, forums, etc.
• Generate a research tracker containing as many people as possible. Aim for 3x
the amount of people you need to speak to – update with contact dates etc,
replies, bookings etc.
26. Admin work:
• Shortlist into 2-3 priority groups.
• Contact in batches , don’t burn all your
bridges at once – makes it easier to
manage.
• Deal with any replies as a matter of urgency.
• Once you have enough people, stop emailing.
• Send a reminder to them 1-2 days
beforehand.
• All this is a lot of work –
• Assign an owner, but share the workload,
include all team members on comms
Name Email Company Email Sent Call booked
27. Example email
Good afternoon,
Hope you’re well and hope 2020 is treating you and your business as good as can be hoped
for.
I’m writing from the Redgate Foundry team. As you may recall, in 2019 we spoke to you
regarding Estate Management. In 2020 we’ve continued this research to bring more aspects
of Estate Management into a single solution.
We’d love your feedback on our progress, and would like to arrange a conversation/call with
you between the weeks commencing 12th and 21st September
If you could confirm your willingness and availability across those two weeks, that would be
great, we look forward to speaking to you.
Best Regards
Chris Spalton
28. Example email
Good afternoon,
Hope you’re well and hope 2020 is treating you and your business as good as can be hoped
for.
I’m writing from the Redgate Foundry team. As you may recall, in 2019 we spoke to you
regarding Estate Management. In 2020 we’ve continued this research to bring more aspects
of Estate Management into a single solution.
We’d love your feedback on our progress, and would like to arrange a conversation/call with
you between the weeks commencing 12th and 21st September
If you could confirm your willingness and availability across those two weeks, that would be
great, we look forward to speaking to you.
Best Regards
Chris Spalton
Friendly Greeting
Who you are and
what are you doing
What you need their
help on and when.
Presumptive CTA
Accountable sign off
30. TASK 2 – WHO?
Choose what groups and numbers of people you would hope
to conduct research with to give you the best spread.
If you had twice as long, or could speak to twice the people,
how would that change?
32. We now have…
Learning Goal 1:
“We think xxxx”
Learning Goal 2:
“We’re stuck on xxxx”
Learning Goal 3:
“We don’t know xxx”
Learning Goal 4:
“We need to test xxx”
Contextual learning
Their situation and challenges.
What we need to learn… Who we need to learn it from…
So, how do we go about it?
35. Consider where your learning goals fit within these 3 diagrams when
planning.
36. At Redgate our primary METHOD is Remote Calls
But we can & should
vary the ACTIVITY
within that.
37. How do you need to learn?
(because you need definitely to learn something)
Learning Goal 1:
“We think xxxx”
Learning Goal 2:
“We’re stuck on xxxx”
Learning Goal 3:
“We don’t know xxx”
Learning Goal 4:
“We need to test xxx”
ASK
INTERACT
SHOW
TEST
Lo-Fi
Hi-fi
38. How do you need to learn?
(because you need definitely to learn something)
Learning Goal 1:
“We think xxxx”
Learning Goal 2:
“We’re stuck on xxxx”
Learning Goal 3:
“We don’t know xxx”
Learning Goal 4:
“We need to test xxx”
ASK
INTERACT
SHOW
TEST
Lo-Fi
Hi-fi
Broad, open, non leading questions. Narrowing
to your point.
Activities:, monopoly money prioritization,
card sorting, journey mapping, Empathy
mapping.
Gaining feedback from Prototype
walkthroughs, demos etc.
Scenario based user testing, fleshed out
prototypes, metrics etc.
39. Then set up your structure!
Context
Learning
goal 1
Learning
Goal 2
Learning
goal 3
Anything else/ Follow
up/ Deeper Dives
What’s happening in their world?
Go wide and narrow down toward your first
research objective.
What are the specific things we’re interested it?
Wide first then drill down.
Maintain the focus.
Introduce activities.
Apply the right activity to the right learning goal.
What have we missed that’s important to them?
Opportunity for them to open up, they’ll appreciate it!
– If not, go deeper on your main objectives.
Intro
Recording, who is leading, webcams etc?
40. What would help
resolve that
Is this/Why is this a problem in
your world.
Why and what impact does
that problem have?
Why is that important
How would
that help
What impact
would that
have
Achieve understanding of your learning goals through a
structured, narrowing approach.
You can’t ask one question and expect to get the answer.
Your learning goal is achieved through the analysis of the
combination of what, why and how answers.
Ask for real life examples.
Open Questions:
Tell me about…
Talk me through…
Why is….
If you… what would….
How do you….
41. • Call plan best practices:
Section it clearly and add timings to keep you on track.
Note the learning goals in each section
Aim to write it so anyone can pick it up and conduct the session
Include things such as scripted sections, moderator instructions and prompts/reminders.
This also helps you structure the flow and narrative of the call
Clearly delineate/format Sections, Questions, instructions and
reminders.
Write more questions than you’ll know you’ll have time to ask.
42. TASK – HOW?
Take one of your learning goals and generate a series of
questions to ask and narrow down to the target.
Remember open, & non leading, gradually probing (questions).
44. We’ve covered:
• Getting your research planning right is essential to a successful
project.
• Focusing on a few key areas of learning in depth.
• Identifying and contacting the right people to talk to.
• The need to understand the stage of research you’re in and tailoring
your approach accordingly.
• Structuring your research questions and activities to really uncover
the what needs to be done.
45. Remember it’s a repeating process.
Keep refining as you learn more.
WHAT?
WHO?
HOW?
Do you need to learn?
Can you learn it from?
Is the best way to learn it?
46. The Research Planning Process
Identify need & purpose Identify & Contact participants Plan & Setup Research
WHAT WHO HOW
• Identify need to learn.
• Type of learning or
research phase?
• Learning objectives?
• Who is best placed to help
you?
• How many do you need?
• How will you contact
them?
• What will be the best
method & activities?
• How will you structure the
session?
• How will you actually run
the session.
47. THANKYOU
There’s loads more to this, let me know if you have any further questions
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