Richard Linnabery has over 35 years of experience in the telecommunications industry. He has expertise in strategic planning, business integration, quality assurance, and other competencies developed over his career. Recently, he has worked as an independent consultant providing services such as feasibility studies, billing system support, and assistance with contracts. He has extensive experience implementing and supporting the CSG billing system.

1. Contact
Richard Linnabery Tel : 972-335-7189
e-mail : richard.linnabery@LTVPartnersLLC.com
Frisco, Texas 75035
Web page : www.LTVPartnersLLC.com/
Profile
Thirty-five years of experience in the telecommunications industry in both regulated and non-regulated
environments. Comprehensive experience in most aspects of telephone operations as well as considerable video
services and Internet services experience and knowledge. Primarily, telephony experience is of an operational
nature with some time spent in staff support roles. The last fifteen years have been in a competitive environment
with companies providing total communications, including video, telephone, and Internet services. Most recent
roles include consulting and advising other companies concerning combined video and telecommunications
services.
Objective
To function within the telecommunications or a related industry as an independent consultant, executive level
manager, or business analyst assisting companies in many areas of operations and economic feasibility analysis. I
can contribute to a company’s goals in a positive way by bringing comprehensive experience, excellent analytical
skills, and industry knowledge along with excellent interpersonal skills.
Core Competencies
Thirty-five years of industry experience has allowed development of many important skills including:
Performance Management Strategic Planning Business Integration
Contract Negotiation Quality Assurance Vendor Management
Performance Testing Program and Project Management Resource Planning
Business Process Optimization Disaster Recovery Planning Develop Team Performance
RFP Development and Management Operational Automation Audit Management
Training and Process Development Billing Systems Management Mastery of Productivity Software
Recent Consulting Work Efforts
LTV Partners (formerly Linnabery Telecom and Partner
Video Services Consulting)
April 1998 to Present
Consulting services have been provided to start-up competitive services companies, as
well as to larger established service providers. Services offered and delivered include :
• Call Center performance and improvement assessment,
• Call Center location study and recommendation,
• Custom training module development,
• Financial feasibility studies (business plan modeling),
• RFP preparation and analysis for operations systems,
• Billing systems implementation and on-going support,
• Policy and procedure development, and
• Assistance with contract review and negotiations.
The last ten plus years have been spent providing outsourced maintenance for a
company’s retail billing system. This included all aspects of configuring and coordinating
system changes to support marketing and operational needs.
The variety of assignments and roles over my entire career has given me a unique and
broad perspective of organizational requirements to create a successful operation. Recent
experiences have provided me with an excellent, first-hand knowledge of requirements for
companies wishing to compete in today’s rapidly changing telecommunications
environment.

2. Specific CSG Billing Systems Experience
LTV Partners Partner
April 1998 to Present
Extensively supported CSG Systems service bureau environment implementations
including all aspects of billing through this system. The specific functions I can assist with
include:
• Contract negotiations
o Negotiated complete billing service contracts for two companies
o Extensive knowledge of contracts and alternatives to control costs
• Inter-company billing analysis
o Review of CSG bills and validate accuracy
• Project Management
o Completed two initial launches
o Multiple manual conversions
o One programmatic conversion of acquired accounts
o ACP conversion
o Telephony database merge
o SODI launch
o Represent Client’s Interests in CSG Discussions
• Marketing Support
o Added numerous new products for marketing launches
o Administered billing system changes annual rate adjustments
o Provided detailed information, as needed, to fulfill data requests
• Enhanced Statement Presentation (ESP) Support
o Assisted with layout and implementation
o Coordinated changes, as needed
• Reporting Requirements
o Query development
o Assist with requirements definition
• Long-term Support
o Performed regular routines for adjustments application
o Annual and quarterly clean-up routines
• CCS main frame configuration
o User Defined Fields (UDF)
o Creation of service codes and packages (9xx)
o Telephony BackOffice (design and build)
o Interface settings (AIUs)
o Scripting of mainframe changes/adds
o Macros for changes/adds
• Telephony BackOffice Support
o Number inventories
o Facility setup
o Availability definitions
o Catalog items construction
o Provisioning parameters defined and built based on various provisioning
needs
o Define and build VoIP offering services
o Interface with CSG development personnel
• Implementations
o Multiple Initial launches
o HSD interface
o VoIP Launch
o SmartLink Boss implementation for SODI interface to provisioning system
o Interfacing with Vendors
o New market builds
o SVP (prerequisites) implementation
o Enhanced campaigns build and implementation
o Component Category definition and launch for equipment-specific provisioning
o Manual and programmatic conversions
o Automation of CSG-specific processes

3. Employment History
MultiTechnology Services (MTS), Vice President – Consulting Services
Richardson, Texas July 1996 to March 1998
Consulting services were provided to a major corporation positioning themselves to
become a provider of competitive telecommunications services. I was responsible for
preparation of a comprehensive financial model and business plan, including extensive
spreadsheet development and analysis. Additionally, consultation and advice were
provided for identifying market potential, timing, implementation efforts, staffing, regulatory
efforts related to wholesale and unbundled network element pricing, identification of an
appropriate billing platform, negotiation of service agreements, application of appropriate
911 regulations, equal access requirements, and development of policies/procedures.
Director – Customer Operations
November 1994 to July 1996
Responsible for all customer operations in the Dallas/Fort Worth Metroplex, Austin, and San
Antonio properties. MTS provided private telephone and cable TV services to apartment
complexes in these cities and was considered a major competitor in this industry. MTS
served over 150 multiple dwelling unit (apartments or MDU) properties in seven markets
located in four states. This position was responsible for a $2 million annual budget,
installation and maintenance of all services, contractor relations, and inter-company relations
with Local Exchange Carriers. Additionally, this position held responsibility for creating and
implementing new policies related to operations in this start-up company.
GTE Central, District Manager
Marble Falls, Texas September 1991 to November 1994
Responsible for all operations within a GTE District serving area located in central Texas.
This included direct responsibilities for Outside Plant (OSP) maintenance and construction
and indirect responsibilities for all other District functions. The District operation consisted
of approximately 100 employees, 16 exchanges, and 40,000 customers. Responsibilities
included answering for and improving service results, controlling the operating budget,
motivating employees, and representing GTE within these communities. Budget
responsibilities included an annual expense budget (including payroll) of approximately
$2.5m and a capital budget that varied between $3m and $6m.
Contel of Texas, Inc. (merged with GTE in 1998), Customer Services Manager
Dallas, Texas June 1974 to September 1991
Began with Contel while still attending high school. Advanced through several hourly
functions related to provisioning of customers’ services. Promoted to a supervisory
position in 1981 with responsibilities for all Service Center functions (dispatch, assignment,
testing, and repair calls). Progressed through staff and operational roles to the position of
Customer Service Manager. This position included responsibility for all aspects of
operations in the same geographic area in central Texas mentioned above.
Education
College:
1978-Current Amarillo College - Amarillo, Texas
Central Texas College - Killeen, Texas
Miscellaneous hours: Mid-management - Human Relations
High School:
1976 Graduated from Dumas High School – Dumas, Texas.
Industry training: Completed forty-six (46) formal training courses during my career with
GTE/Contel. These included numerous technical and managerial classes encom-
passing telephone plant operations, call center operations, plant service center
operations, and data competency. Specific management courses covered
interpersonal skills, technical training for managers, finance, quality, instructor's
training, tariff, customer relations, etc. (A record of all classes is available).

4. References
References will be provided upon request.