London Consulting Group breaks down remote data capture, virtual audits, automated OEE, and the fastest route to operational flexibility: Fully Remote Operations Management Capabilities - the key to manufacturing resiliency in 2020-2021.

1. 01
June 3, 2020
BEYOND COMPLIANCE
Webinar and Podcast Series
Remote Possibilities:
Enabling Remote Operations for COVID Phase-2
Presented by: Daniel Campos
London Consulting Group
June 17, 2020

2. The Series
02
Webinar & Podcast Series
BEYONDCOMPLIANCE
Aaron Bolshaw
VP of Marketing
SafetyChain Software

3. Series Sponsor
03
REDUCE
RISK
Suppliers Receiving Pre-Op Processing OEE/SPC Shipping Audit
LOAD
ACCURACY
INCREASE
PRODUCTIVITY
IMPROVE
YIELD
IMPROVE
THROUGHPUT
REDUCE
HOLDS
ENSURE
COMPLIANCE
Plant Management Platform

4. Before We Get Started
04
✔ Informal but informational
✔ Ask questions (Q&A at end)
✔ Only panelists are displayed
✔ Recording link will be shared
✔ Audio issues
Watch Previous Episodes Online

5. Presented By: Daniel Campos,
Managing Partner, London Consulting Group
● 15+ years of experience serving Fortune-500
companies and family-owned business in the USA,
Mexico, and the Americas
● Hello from Irvine, CA!
Remote Possibilities:
Enabling Remote Operations

6. Over 25 years
of experience
Founded in 1991, operating in the
Americas, the Caribbean and
Spain through 11 regional offices
North America
Central America
South America
Caribbean
Spain

7. London Consulting Group Clients USA
07

8. Our Experience - Solutions
Strategic Planning Marketing and Sales People & Organization
Supply Chain Management Operations Information Technology
Back Office / Shared Services Operational Due Diligence Certifications
08

9. Three Trends impacting operations now – update May 2020
Embrace remote – foundation of future growth and resiliency
3-way framework
Topics today

10. Three key trends

11. All of us now…

12. The economy is reopeningLatest
trends
Adding 2.5M jobs in May
Consensus is a slow U-shaped recovery
Source: BLS Via MarketWatch
012

13. Will there be a new wave?Latest
trends
As states reopen closely watch infection trend
Source: Center for Systems Science and Engineering at Johns Hopkins University via NPR.ORG as of June 10th, 2020 013

14. Remote work is not a fad
Latest
trends
Remote work was already a
thing in 2019
Over 70% of respondents either
worked remotely or in a hybrid
environment.
014

15. Remote work is here to stayLatest
trends
015

16. This is not going away soon...

17. Transition to a different normal
Latest
trends
WFH has been a trend for a long time
Customer behavior will permanently change
Processors will need to adapt their business model

18. What does it all mean for your business?
Latest
trends
Customers and consumers are remote and staying remote:
- Faster adoption of anything digital. They are browsing,
deciding and purchasing at home - is your brand accessible
to them as they change behavior?
- Working from home, eating out less, decreasing overall
spending - are you setup to run efficiently with lower
volumes?

19. Latest
trends
Your employees are also remote and staying remote :
- Non-critical or all-digital processes can shift to remote
workers (demand planning, procurement, accounting) –
are your processes ready?
Customer-facing processes will need review:
- Sales, customer service, quality assurance, logistics
What does it all mean for your business?

20. Embracing Remote
Framework

21. Embracing remoteFramework
Map each customer
interaction and
add/remove/redesign as
needed to match the new
reality.
Identify key supervision
processes and automate data
collection.
Adjust schedules, review roles
and responsibilities and train
with purpose.
Redesign the
Customer Journey
Enable Remote
Supervision
Rightsize and retrain
021

22. Framerwork
Many ways to do it - simple or complex
Helps the organization reorganize around revenue
Get closer to your consumer in the loyalty stage
Customer Mapping is Important

23. Customer Journey Mapping
Framework
Source: BrightVesselcom
023

24. Customer Journey Mapping
Framework
Source: BrightVesselcom
024

25. Customer Journey MappingFramework
Source: BrightVesselcom
025

26. Customer Journey MappingFramework
Source: BrightVesselcom
026

27. Customer Journey Mapping
Framework
Source: BrightVesselcom
027

28. Framerwork
Outcome redesigns your customer's experience
Opportunity to innovate
The foundation to remote planning
Customer Mapping summary

29. Embracing remote
Framework
Map each customer
interaction and
add/remove/redesign as
needed to match the new
reality.
Identify key supervision
processes and automate data
collection.
Adjust schedules, review roles
and responsibilities and train
with purpose.
Redesign the
Customer Journey
Enable Remote
Supervision
Rightsize and retrain
029

30. Framework
030

31. Framework
Yield
Productivity
Control Points
Plant Maintenance
SQF Facility
Inspections
Complete batch
record
SPC and NCs
Cleaning and
Sanitation
Pest Control
Records
Environmental
031

32. Purpose of Remote Operations
Framework
Make changes to:
1. Give resilience to the operation from staffing changes,
variance in volume, competitors’ new products and services.
2. Increase organizational drumbeat – enable collaboration,
real-time visibility and analytics remotely.
3. Implement continuous improvement processes.

33. SupportShipSellMake
Remote Operations Mapping
Framework
Find inspiration in Customer Experience Journey
Plan
033

34. SupportShipSellMake
Remote Operations Mapping
Framework
Plan
etc
P
repare
forecast
C
apacity
analysis
P
roduction
schedule
P
rocure
m
aterials
R
eceive
and
pay
034

35. Activities
SupportShipSellMake
Remote Operations Mapping
Framework
Plan
Sales
Procurement
Planning
Quality
Maintenance
Production
Shipping
035

36. Departments
Activities
SupportShipSellMake
Remote Operations Mapping
Framework
Plan
Sales
Procurement
Planning
Quality
Maintenance
Production
Shipping
036

37. Departments
Activities
SupportShipSellMake
Remote Operations Mapping
Framework
Plan
Sales
Procurement
Planning
Quality
Maintenance
Production
Shipping
We’re doing this to:
Automate data collection
Enable remote
Optimize operation ($$)
New Activity
(Email order tracking)
Redundant
(eliminate manual reports)
037

38. Departments
Activities
SupportShipSellMake
Remote Operations Mapping
Framework
Plan
Sales
Procurement
Planning
Quality
Maintenance
Production
Shipping
New Activity
(Email order tracking)
Automate data collection
Enable remote
Optimize operation ($$)
In-line Customer
specification check into SafetyChain
Supervisors and production
managers monitor production
real-time
Automated OEE
using SafetyChainInitiatives
Enable WMS scanning of
outgoing order number.
Match to CRM.
Cloud-based call center
to connect remote
customer service reps
Redundant
(eliminate manual reports)
038

39. Framework
Good outcome

40. Framework
Good outcome Shoot for the Moon (or Mars)

41. Shoot for the stars!
Framework
Unprecedented change in consumer and economy
Amazing opportunities ($$$) for those that embrace change and
choose to an agile mindset
Technology and processes are more accessible than ever – OEE
and other key technologies are more accessible than ever

42. Embracing remote
Framework
Map each customer interaction
and add/remove/redesign as
needed to match the new
reality.
Identify key supervision
processes and automate data
collection.
Adjust schedules, review roles
and responsibilities and train
with purpose.
Redesign the Customer
Journey
Enable Remote
Supervision
Rightsize and retrain
042

43. Employees:
your most valuable resources
Framework
Unprecedented change in consumer and economy
Amazing opportunities ($$$) for those that embrace change
Technology and processes are more accessible than ever

44. Employees:
your most valuable resources
Framework
Unprecedented change in consumer and economy
Amazing opportunities ($$$) for those that embrace change
Technology and processes are more accessible than ever
👆 Same as two slides ago

45. Your employees are changing too
Framework
They're consumers too - changing patterns
They see opportunities in working remotely - personal,
professional and financial
They've had 3 or 4 months to try the technology and processes
that enable remote work

46. Areas of focus
Framework
Address cultural challenges - remote vs on-prem workers
Reimagine your management process - drumbeats, oversight
responsibilities, metrics and compensation models
Be forthcoming if you need to rightsize, consider flexible
staffing models

47. Embracing remote
Framework
Map each customer interaction
and add/remove/redesign as
needed to match the new
reality.
Identify key supervision
processes and automate data
collection.
Adjust schedules, review roles
and responsibilities and train
with purpose.
Redesign the Customer
Journey
Enable Remote
Supervision
Rightsize and retrain
047

48. We are in the
business shaping
business

49. Q & A

50. Resources
White Papers & Surveys
Webinars & Videos
Product & Partner Info
Solution Consultation
info@safetychain.com SafetyChain.com