Fuji Xerox Singapore is a leading provider of document solutions in Singapore, with over 800 staff supporting document technologies, services, software, supplies and outsourcing. It aims to help customers increase productivity and efficiency through innovative solutions while meeting sustainability goals. Fuji Xerox has a global network and invests 10% of annual revenue in R&D to drive innovation, with over 55,000 patents. It is committed to delivering exceptional customer service and conducting business in a sustainable way.

1. Our Company, Capabilities
and Commitment
Delivering Efficiency, Productivity,
Innovation and Sustainability
to your Business
Fuji Xerox Singapore at a Glance

2. Our Vision. To provide you with the tools to share ideas, information,
documents and knowledge, effortlessly and across any platform,
application or device, within your business.
Fuji Xerox is a joint venture between FujiFilm and Xerox Corporation
50 years ago.
Investment into the Future
Innovation is in our corporate DNA. 10% of our revenue goes into
R&D annually. Our strong R&D culture has resulted in over 55,000
valid patents to-date in the areas of printing, service and digital
imaging, paper, toners, and much more.
Established in 1965, Fuji Xerox Singapore is the country’s leading
provider of new class document solutions. Today, we have more
than 800 staff that includes an unrivalled team of industry leading
professionals that supports our portfolio of document technologies,
services, software, supplies and document-centric outsourcing.
We are committed to help our customers achieve increased
productivity and process efficiency gains through innovative
document solutions, whilst meeting their sustainability
and business efficiency objectives.
Our Values
• Success from satisfied customers and employees
• Focus on trust, professionalism, reliability, support, quality
and customer relationship excellence
• Technologically driven innovation, productivity and efficiency
• Development and maintenance of market leadership
“Providing the best customer service,
operating our business in sustainable ways
and continuously developing innovative
solutions to improve our customers’ businesses –
these are the three things that matter most
to our company.”
Bert Wong, Senior Managing Director
• Global Staff Strength: >170,000
• Worldwide Annual Revenue: >US$36B
• Operation in 160 countries
• Asia Pacific Staff Strength: >40,000
• Asia Pacific Annual Revenue: >US$14B

3. Our Capabilities. Delivering innovative, leading-edge solutions that revolutionise
and support the way our customers communicate with greater efficiency,
innovation and sustainability.
Our Team
Our sector specialists and solution architects are highly skilled
and experienced in integrating the right approach and model
for our customers. Based upon their business requirements
and our commitment to their business goals.
Our team also provides training services for customers to get them
up to speed in using our solutions.
Our Global Services Network
We provide our customers with a combined integrated global
operations network of document imaging and hosting facilities
in more than 160 countries. Having over 1,400 service professionals
in Asia Pacific and 15,000 worldwide, we are committed to work
collaboratively with our customers to deliver innovation in document
management and outsourcing services.
Support & Network
We have an equally strong team of post-sales technical delivery
experts and we are well-connected in the industry with the relevant
technology partners that enable us to always bring together the
best of breed solutions and services to serve our customers’ needs.
Our Technology
Our focus in developing technology is to make a difference
to our customers. Through innovation across our products,
document systems, software and integrated solutions, we ensure
that our technology integrates with businesses of any size and across
any industry sector.
Green Technology Innovation
We introduced the industry’s first Smart Energy Management
technology that allows multi-function devices (MFDs) to detect
specific functions and activate according to the user command.
This modular and unique innovation allows the MFD to control
power distribution and achieve up to 80% in energy saving;
effectively reducing power consumption and shortening
the user waiting time.
Financing Schemes
Whether it is internal financing schemes or getting the financing
through our appointed partners, we ensure our customers have
a hassle-free experience when working with us.
• 30 FograCert Digital Print experts in the Asia Pacific region
• 1st in Southeast Asia to obtain all 3 Fogra accreditations (Digital Print Expert (DPE),
Contract Proof Creation (CPC) and Process Standard Digital (PSD))
• Provider of Managed Print Services to Singapore Government
[SoE (Standard ICT Operating Environment (SOE)]
• Xerox & Fuji Xerox positioned in Gartner Leaders Quadrant of 2011
Managed Print Services Report
• 2012 Market Leader in IDC A3 MFD market for 17 consecutive quarters since 2008

4. Our Customers. We deliver focused solutions to Small and Medium Businesses,
Government, Education, Healthcare, Manufacturing, Retail and Hospitality,
Financial Services, Logistics, Aerospace, Legal, Graphic Communications
and Fortune 1000 companies.
Industry’s Most Comprehensive Range
of Document Solutions & Services
Office Business Solutions
• Office Efficiency Software
• Multi-function Devices – MFDs (Print, Copy, Fax, Scan, Email)
• Cost-tracking Solutions
• Mobile Document and Forms Solutions
• Document Portal
• Cloud Connectors to Document Management Solutions
Production Solutions and Services
• Digital Production Presses and Printers
• Pre-press Workflow Automation Solutions and Services
• Colour Management Solutions and Services
• Document Workflow Automation Solutions and Services
• 1:1 Marketing Solutions
• 1:1 Experience Service
• Business Development Services
Office Printers
• Network Printers (Mono/Colour)
• Multi-Function Printers
Document Supplies
• FSC™ Certified Paper, PEFC Certified Paper and Recycled Paper
• Printer Toner Cartridges
• Business Office Machines (Shredders, Binders, Laminators)
Enterprise Document Solutions
• Information & Knowledge Management Solutions
• Imaging and Workflow Solutions
• Enterprise Content Management, Collaboration, Search, Portal
• Unified Storage Solutions, Back-up and Archival, Virtualization,
Content Security
Document Processing and Outsourcing Services
• Enterprise Print Services
• Marketing and Communication Services
• Imaging and Document Management Services
Customers’ Snapshot
UWC South East Asia
• Restructured print environment
• Consolidated and reduced printing devices from
200 to 50 MFDs
• Implemented cost-tracking solution
• Deployed production systems and MFDs to meet color
print requirements
Benefits: Reduced print volume by 25% & reduced annual paper
consumption from 7 million to 5 million
Ad Imaging
• Color 1000 Digital Press with FreeFlow print server
• XMPie uDirect Studio for text and image personalisation
Benefits: Job turnaround time reduced by 40%; turnover volume
increased by 75% and revenue increased by 20%
Thales Aerospace
• Document solution for Aerospace Maintenance for scanning
and archiving
• On-site scanning department – Fuji Xerox document officer
conducts daily digital conversion, indexing and archiving
of documents
Benefits: Instant search and retrieval of documents and a
back-up set of documents available for business continuity

5. 1%
55%44%
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Our Commitment. Delivering exceptional customer support
for proactive resolution.
Proactive Services and Fast Resolution
to Minimise Downtime
Proactive Monitoring Services
Our devices now have the ability to engage in electronic partnership
between our customers’ machines and our staff, enabling us to
monitor the equipment remotely. This proactive support and
streamlined efficiency helps our customers:
• Proactively monitor faults and consumables and help minimise
the downtime of machines
• Provide usage and eco reports for centralised control and visibility
of MFDs carbon output, power consumption and paper usage
Customer e-Support Options for Quick Resolution
• Our 24x7 internet support (Online Support Center) has knowledge
banks of product information unlike any of our competitors.
Customers can download online applications and remote
diagnostics like image quality (IQ) check tool for colour
management capability.
• Customer Support Center provides tele-support to our customers
to resolve their technical issues.
• Our Technical Support team consists of highly skilled industry
certified IT professionals who utilise our state of the art facilities
and technologies while talking to our customers and troubleshoot
ing the errors. Our support engineer can also initiate an online
session with the customer via a real-time remote access tool
(using the same security level as internet banking) to further
expedite the troubleshooting process and significantly reduce
resolution time.
On-site Support
We also have a team of well-equipped and highly qualified customer
service engineers who will promptly carry out on-site servicing and
maintenance of equipment when required. If the technical issues
are unable to be resolved either online, via our call center or technical
helpdesk, our service engineers will be briefed with all relevant
background information on the customer issue (even ordering parts
ahead) to enable the trip to be one that is focused on resolution and
high productivity.
Voice of Customers
We achieved 99% total satisfaction from a poll done with 4000
Singapore customers in 2011 who had used our remote support
experience.
Customer Satisfaction Voted N.o. 1
Our investment and commitment to customer excellence
and customer loyalty was recognised when we were ranked first
in the 2010 and 2011 MarketProbe Competitive Benchmarking
Survey conducted in Singapore.
Fuji Xerox received the SCP (Service Capability and Performance Standard) certification for our online support center
and technical support centers in 2011. This certification allows our customer support operation to be benchmarked
against worldwide best practice within the technical support industry.
• Proactive monitoring services (Electronic Partnership Broadband
(EP-BB)
• Green Report
• 24/7 online support assistance
• SCP certification for online support center and technical
support centers
• Remote service via LogMeIn Rescue
• Well-equipped and highly qualified customer service engineers
• 100 mobile vehicles (56 service vans)
• 3 regional service depots for spare parts

6. Our Commitment. Conducting our business in a sustainable way means helping
our customers to achieve their sustainability goals.
Fuji Xerox 360º Sustainable Value Chain™
Amongst our set of core values lies the commitment and focus on
global sustainability - a focus that manifests itself in the integration
and support of our customers Corporate Social Responsibility (CSR)
as well as placing our environment at the core of everything that
we deliver.
Fuji Xerox has a longstanding commitment to environmentally
responsible product design, industry-leading print management
services and solutions and an end of life resource recovery program
that is second to none.
Educating the Professionals & Students in Green
• Collaborate with SiTF (Singapore infocomm Technology
Federation) to provide the elective module to help working
professionals become certified in the Green Workplace area
• Conduct “Go Green” workshops on how to implement
eco-practices internally
• Collaborate with ITE to impart green values to the youth
Fuji Xerox Singapore’s Deliverables to the
Environmental Management Program
since 2003:
• Reduced electricity usage by 51.9%
• Saved close to 1 million sheets of paper
• Reduced carbon emissions by 370 tons
• Recycled 59,709 Customer Replaceable Units (CRU)
Awards & Certification:
• HRM 2012 “Best Environmental Practices” Award
• Asia Best Employer Brand Award 2011
• ISO 14001 certified in 2003
• ISO 9001 since 1996
• Achieved Singapore Quality Class in 1998
© 2012 Fuji Xerox Singapore Pte, Ltd. All rights reserved. XEROX, and the sphere of connectivity design are trademarks or registered trademarks of Xerox Corporation in the United States and other/or other countries.
For more information, call or visit us at:
Fuji Xerox Singapore
80 Anson Road, #01-01 Fuji Xerox Towers
Singapore 079907
Tel: (65) 6766 8888 Fax: (65) 6761 6700
www.fujixerox.com.sg