Karl Reinhardt is seeking a customer service representative position with over 20 years of experience in distribution and logistics of aircraft parts. He has extensive experience managing priority customer orders and resolving issues to maintain customer satisfaction. Most recently, he worked as an AOG/Critical Services Representative for Airbus Industries, where he was responsible for responding to priority emails and ensuring efficient and cost-effective handling of urgent orders.

1. For your consideration:
Karl Reinhardt
Skilled Customer Service Representative

2. Karl Reinhardt
155 Grasmere Drive
Charles Town, WV 25414
Cell : (202) 577-3609
E-mail : spruchill@yahoo.com
SkilledCustomer Service Representative
- Twenty years experience in distribution and logistics of aircraft parts. Dedicated and detailed
problem solver with experience in all areas of customer support. Ability to exercise good judgment
under pressure; effectively perform multiple tasks simultaneously while maintaining customer
loyalty.
Work Experience
AOG/Critical Services Representative ● Aug 2000 – Present
Airbus Industries of North America– Ashburn VA location
- Responsible for managing large volume of incoming priority emails and respond accordingly
- Process incoming priority customer orders within established guidelines
- Provided support to customers with spare part requirements for AOG's, C-Checks, and otherneeds
- Developed business relationships between customers and suppliers to insure efficient cost effective
handling of priority orders
- Extensive familiarity with the use of IPC, CMM and other spares related documentation
- Excellent skills in interpreting engineering drawings and technical specifications
- Worked with the engineering group to provide solutions for customers regarding spares -related issues
- Resolved customer and vendorrelated concerns
Shipping/Receiving Specialist ● July 1996 – July 2000
Airbus Industries of North America– Ashburn VA location
- Packing and shipping of routine and priority customer orders for aircraft parts to customers
- Packing and shipping of vendorrepair items as well as customer owned property
- Inspection and stocking of parts following company procedures
- Performed cycle counts and resolved stock discrepancies to maintain overall inventory accuracy
- Extensively involved in the training of new employees in all warehouse operations
Wholesale/Retail Parts Counter Representative ● Aug 1988 – May 1996
Koon's Dodge – Fall Church VA location; Manassas Dodge - Manassas VA location;
Fair Oaks Dodge - Fair Oaks VA location
- Provided parts sales support using Chrysler parts catalogs and TSB's.
- Provided part numbers for both mechanical and body repairs
- Performed various duties such as shipping/receiving, warranty returns, stocking of parts and receiving
deliveries
- Responsible for ordering parts and supplies
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Education, Awards and additional Training
- Ashford University - AA in Business Administration
- Middletown Township High School, Middletown, NJ, 1978 – High School Diploma
- Incident Spares Representative M1 Training - Hamburg, Germany - June 2003
- Computer training includes Microsoft Office products,SAP
*References available upon request