Softekinfo is a global provider of IT support and business process management services with offices in New Jersey and Hong Kong. It offers a range of outsourced business process services including customer care, back office processing, technical support, and data analytics. Softekinfo aims to deliver easy, efficient, and effective solutions through scalable infrastructure and a focus on reducing costs and improving customer retention. It provides BPO services tailored to various industries such as banking, retail, telecommunications, and insurance.

1. COMPANY PROFILE
IN PURSUIT OF EXCELLENCE

2. About us
Softekinfo is a front runner in Business Process Management.
Laser-sharp focus, differentiated global delivery capability and
robust industry-specific offerings ensure we deliver best value to
you!
Softekinfo, a subsidiary of Softek is a global provider of IT Support and
Business Process Management Services. Located at the hub of
business community in New Jersey, with offices in Hong Kong among
other regions, the company, with support from Softek takes up
outsourcing of processes that use Information technology. A pioneer in
managing business process, Softekinfo’s services span across diverse
areas such as banking, finance, retail, B2B ecommerce,
telecommunications, HR and administration among others.
As an IT-enabled service, we provide integrated, innovative and
customer-centric BPO/BPM solutions to leading organizations across
the world. Over a decade of experience, in-depth knowledge of
business domains, understanding of complex business processes
ensures that we deliver value for you.

3. Easy, Efficient and Effective
To support hundreds of clients across the globe, you need to have easy,
integrated solutions, which guarantee efficiency and ensure long-term
effectiveness. We assure easy, efficient and effective services through our
state of the art infrastructure solutions that are affordable, scalable and
flexible for small and large enterprises. With focus on delivering returns on
customer investment, reducing service costs and improving customer
retention, we use unique approach for customer satisfaction, offering
following services
Customer Care- Softekinfo’s BPO Solutions deliver high quality customer
care, sales and technical support for clients. Availability of sales and
technical support is available through emails, mails, online chats, through
voice and web based mechanisms. Customer information is tracked on
multiple channels for positive, intelligent and consistent services.
Back Office Processing- Comprehensive back-office services that include
payment and order processing, ecommerce support, B2B support,
cataloging and continuity services, rebate processing and other services.
These provide cost-effective management for customer interactions.

4. Technical Support- Multi-tiered support with a helpdesk that provides assistance
throughout the world. IT Helpdesk and technical support services are centralized to
increase customer satisfaction and reduce employee turnover. Experienced
professionals on board.
Business Development- Non-financial products and services offered to entrepreneurs
for their business needs. Get skills transfer or business advice information, ensure
capacity building and improve how the markets work through our Business
Development Services.
Right Shore Strategies- Providing right products and services to customers based on
their localities and geographies. We execute global support services, have local
partnerships throughout the world that ensures customer satisfaction.
Process Optimization- Achieve Organizational goals. Get consistent, enterprise friendly
solutions that can increase company productivity, minimize costs and maximize
efficiencies across your organization. Intense analysis and design services, with
effective implementation.
Data Analytics- Get effective analysis of data, use its powers to gain intelligent insights,
architect an IT Roadmap and develop products or services accordingly. Financial
analysis, performance assessment and other types of data analytics enhance cost-
management.

5. Enterprise based solutions available for
 Banking
 Finance
 Travel, Tourism and Transportation
 Insurance and Healthcare
 Research
 Retail
 Ecommerce
 Legal Companies
 Tech Companies
 Media and Communications

6. Outbound and Inbound Services
Softekinfo continues to refine and reposition its BPO service
offerings, functioning as a differentiated provider, transforming
business operations of their clients.
Solutions are customized, come from different range of
services and strategies to satisfy diverse needs of our clients.
We offer outsourcing for outbound and inbound services, with
the availability of management services, full IP network and
support and a professional contact center to handle your
requirements.

7. Lead Generation Customer Service Management
Continuity Sales Calls Third Party Verification
Airline Ticketing and Reservations Tour Management
Fraud Detection Up Selling
Payments and Debts Follow ups Direct Response
Website Development Plan and Strategy Management
Database management and updating Cold calling
B2B Customer Support Technical Support
Transportation Management Network Management
Managed IT Services
Account Opening
Verification Services
Disaster Recovery Facilities
For industries like Banking, Retail, Ecommerce, Travel, Tourism
and Transportation

8.  Order Processing
 Payment Processing
 General and Subsidiary Accounting Services
 Reporting and Reconciliations
 Cash and Banking
 SSIS Serer Maintenance
 Network Security Management
 Handling Accounts Receivable
 Billing and Collections’ Management
 Fixed Assets Management
 Storage Data Management
For Finance Industries

9.  Product Promotion
 Research Surveys
 Data Analytics
 Telemarketing and Lead Management
 Appointment Schedule
 Tracking of customer service
 Seminar Population
 Up-sell and Cross-Sell Campaigns
 Business Development through telecom and web based strategies
 Database Selling
 Network Management
 Product Promotion
 Customer Satisfaction and Customer Care
 Debt Collection
 Correspondence Management
 Customer Data Verification
 Storage Data Management
For Telecommunication Industry

10.  Customer Care Services
 Sales and Support for Executives
 Up Selling and Cross Selling
 Order and Payment Processing Management
 Billing and Payments
 Dispute Resolutions
 Ecommerce Support
 Customer Feedback and Loyalty Program Support
 Warranty Services
 Customer Tracking and Analytics
 Refund Support
 PMO Services
For CRM and Customer Care Service Industries

11.  Multi-tiered Support Services
 Management of Product Installation and Activation
 Remote Desktop Support and Troubleshooting
 Third-party software support
 24x7 helpdesk support
 Service Dispatch
 Customer Tech Support
For Tech Support Industries

12.  Claims Registration
 Funds Management
 Dispute Resolutions
 Refunds
 Coordination
 Claims Settlement
 Data Validation
 Data Correction
 Network Management and Security
 Data Entry
 Policy Owner Service
 Customer Care Services
For Insurance Industry

13.  Document and Data Management Services
 Data Mining Services
 Knowledge Based Processing Services
 Database Management
 Accounting and Book Keeping
 Engineering Services
 Recruitment Process Outsourcing
 Website content management
 EDI Output Services
 Application and Software Development
Services
For Knowledge Process Outsourcing

14. Approaches
Guaranteed approaches are used Softekinfo to help clients
gain significant advantage over their competitors through,
Minimized Costs and Operational Improvements
Optimization of processes for sustainable value Optimal
Solution Design and Implementation World Class Execution
of Policies Scalability and reduced risk Maintenance of
continual Alignment Increased speed of project
implementation Domestic and International Consultation with
state of the art BPO Centers.

15. Leading and Excelling in BPO Industry
As a differentiated provider of global BPO Services, we create positive impact
on
business, transforming the companies of our enterprise customers by leading
and
excelling at following
•Horizontal and industry specific
BPO offerings and solutions
•Robust analytics service offerings
•Nonlinear business models
•Differentiated global delivery
capacities
•Client acquisition in HR
•Delivering Customer Care BPO
Services
•As-a-service BPO Delivery
•Maximizing company revenue and
improving profitability
•Sourcing products at cost-effective
prices
•Reducing operational expenses of
companies
•Providing operational excellence
•Increasing business efficiency
•Offering unique, enterprise-solution
approach
•End to end outsourcing of finance
and accounting
•Utilization of web-based social and
digital networks
•Vendor offerings

16. Quality Assurance and Technology Support
Softekinfo involves innovative, cost-effective and scalable technologies to ensure real
business
benefits for clients. Our infrastructure and presence across the globe ensures consistent,
reliable and
quality services.Networks used by Softekinfo ensures 100 percent reliability. Dedicated fiber
optic
bandwidth allows for quality transmission. Generator backup ensures containment for
essential services.
Similarly, our contact center features High-end workstations with dual processing servers.
Enhanced CAT
6caballing and lighting speeds for swift data transfer. Clean and consistent voice
transmission is
available through fiber optic International Private Lease Circuit, which is connected to both
ends of
voice and data information transfers with 4 mb/second speeds without delay.
 2 Dedicated Earth Stations with 120 and 40 Mbps speeds Predictive Dialer Altitude
Solution for maximum productivity. Round the clock support- 24x7x365

17. State-of-the-art facilities and infrastructure with security ensures safety of customer’s data and
business. As a world-class business facility, we cater to the needs of esteemed clientele.
Latest technology support, migration availability and step by step guidance ensures that
customers receive industry-specific solutions. Softekinfo’s quality assurance team ensures that
best quality services are offered to every customer contact. Only professional, highly skilled
individuals and teams are employed to deliver superior Business Process Management
Services. Further, our professionals are trained in tracking customer requests, responding to
queries, manage core skills, and provide sales and other extensive support services. Agents’
performance is tracked on the basis of their competence levels, communication with
customers, product and service knowledge, call control skills and professional conduct-
performance to ensure that you always get the best!

18. Other Services by Softekinfo
Softekinfo aims at providing integrated solutions for small and large enterprises.
That
involves effective use and implementation of other services that complement our
original Business Process Optimization and Management. Our other Services
Includes,
Process Optimization for minimizing costs, maximizing outputs and increasing
efficiency.
Marketing using effective communication, creative strategies and analytical
services to target wider audience
Digital Communication services for customer engagement, building brand
reputation and increasing online visibility
Sales support program for ensuring dynamic business growth, inbound and
outbound sales support
Managed IT Services including SSIS Server Monitoring, Server Implementation,
Monitoring and Storage Data Management, Managed MS Exchange, PMO

19. Why Choose Softekinfo?
 High quality products
 Incorporation of professionalism for management, strategic planning and transparency
 In-depth project management for identification, analysis and management of project risks
 Quality Assurance and Control
 Different tools used at every stage of software development lifecycle for effective implementation
of
 Quality Assurance
 Process analysis, assessment and improvement of opportunities and strategies
 Action planning
 Corrective and Preventative Measures
 Assurance of Confidentiality
 Network security and management with storage management and disaster recovery support
 Flexibility and adaptability to suit diversified clientele
 Cost-effective, affordable pricing with highly skilled support
 Conducive working environment with maximum productivity of resources
 Well-equipped office and development center for infrastructure support
 24x7x365 availability

20. Contact Us:
Softek Info Inc. Inc.
90 Washington Valley Road Bedminster NJ - 07921, USA
Phone : +1-800-935-0549
Email : info@Softekinfo.com
Surhit Dey
Business Development Manager
Email: surhitd@coretekinfo.com
U.S.A. DID No. :+1 908 448 2429
India Mobile No. :+91 983 642 6589

21. Thank You