2. INTERVIEWS
“one reason why some managers
perform poorly as interviewers is that
they treat this purposeful
communication too casually, as
though it is merely conversation.”
Lopez,1975. Martin,1980
2
5. WHY PEOPLE QUIT JOBS
•Poor opportunity for advancement 66%
•Wrong “Fit” of person to job. 47%
•Displeased with Supervision 46%
•Pay dissatisfaction 45%
•Personal Problems 25%
SOURCE: Survey 1099 personal managers
WHAT RECRUITERS LOOK FOR
•Experience and knowledge in field 60%
•Tech skills and appropriate knowledge 22%
•Ability to manage 21%
09/21/12 Know more! 5
•Communication Skills 12%
6. MOST IMPORTANT
SELECTION METHODS
Assessm
Inter Psycholo Application Refer
ent N/%
view gy Tests Form ences
Center
Most
important 178 /
85 7 3 5 0
selection 100
method (%)
Second
most 148 /
15 1 35 32 17
important 100
method (%)
Third most 96/
important 0 0 35 20 45
method(%) 100
7. NUMBER OF INTERVIEWS &
INTERVIEWERS
Managerial Graduate Clerical Manual (%)
(%) N=78 (%) N=78 (%) 102 N=93
Interviews
One 3 18 52 73
Two 49 54 36 20
Three + 32 22 0 1
Varies 17 5 10 2
Interviewers
One 11 24 38 41
Two 46 40 41 43
Three 8 17 5 2
Four + 11 4 0 0
Varies 22 12 14 13
8. ACID TEST OF SELECTION
PROCESS
Be able to predict the potential
of a candidate viz-a-viz job
requirement with high probability
9. ADVANTAGES
Useful determining applicant
communicative or social skills
Obtain supplementary information
Assess job knowledge
Appraise candidates’verbal fluency
Selection among equally qualified applicants
Compatibility between the applicant and the
employee
Modified as to gather important information
10. (2)
DISADVANTAGES
VALIDITY IS RELATIVELY LOW
RELIABILITY ALSO LOW
STEREOTYPING BY INTERVIEWERS,
ADVERSE IMPACT AGAINST
MINORITIES
MAY ALLOW FAVORITISM AND
POLITICS
Subjective evaluation is made
12. Iceb
r
Dom eakers
e
We Managing the Interview
Pur stics
pos
lcom e
e
Wh
at d
o
to d w e n e
iscu e
ss d
Ref Any
res t
mem h your Any hing to
qu ad
or y Tak
e not Nex estion d.
t s
Star
es Tha steps ?
n
t her Goo k you
e . Che d by
c e
Inte k your
r
Plan view
ner
List
en!
Wri
te u
p
not your
es
ap p A s k
ro
que priate
s ti o Fini
ns sh.
17. Relevance of Education, Difficult to
Experience, Knowledge, Skills, develop
Personal Qualities & Attitudes
Criteria for
Pre - Qualification
Personal
Traits,
Habits &
Attitudes
Easy to
develop Knowledge & skills
Criteria for Experience
Recruitment & Relevant
Selection Synergy Education
17 for impact
18. T E OF INT RVIE S
YP E W
1. UNSTRUCTURED
2. STRUCTURED
3. STRESS
4. APPRAISAL
5. SITUATIONAL
6. BEHAVIORAL
09/21/12 21:30 IBP PRESENTATION 18
19. Questions
• Situational. What do you think you will
do----------------- ?
• Behavioral. Could you describe an
occasion when you completed a task in the
face of great difficulties?
• Capability. What are the key skills you are
expected to use in this job?
19
21. Questions
• Knowledge. What competencies are
required in teaching?
• Motivation. How did you deal with a
situation when people around you are not
committed?
• Personality. What are your strengths?
• Creativity. Do people come to you to solve
problems?
21
24. Examples- Probing
• What is your precise role in this project?
• What exactly was your contribution in its
success?
• Could you describe in more details the
equipment you use?
24
26. Examples- Open/closed
• In what way do you think your experience
fits you in this job?
• Why something took place. Why did that
Happen?
• How something happened. Why did that
situation arise?
26
31. APPLICANT ATTRIBUTES THAT AFFECT RATING BIAS
ATTRIBUTES EXAMPLES OF RESEARCH FINDINGS
Genderbias Influenced by type of job (role-congruent jobs) and
competence. Female interviewers gave higher ratings than
male interviewers.
First-impression Early impressions were more important than factual
effect information for interviewer judgments. Hire decisions were
related to the intnerviewer’s caused interpretation (attribution)
of an applicant’s past outcomes.
Interviewers’ evaluations of job candidates were influenced by
Contrast effect the quality and characteristics of the previous candidates.
Applicants who looked straight ahead, as opposed to
Nonverbal downward, were rated as being more alert, assertive, and
communication depondable; they were also more likely to be hired.
Applicants who demonstrated a greater amount of eye contact,
head moving, and smiling received higher evaluations.
Physical More attractive applicants received higher evaluations.
attractiveness
34. E AB ISING VAL
ST L IDIT OF
Y
QUE IONS
ST
Procedure:
1. Frame questions as per requirement.
2. Rate each item of the test according to criteria.
• *0 = not necessary on the job
• 1 = useful on the job
• 2 = essential to the job
3. Apply the content validity ratio.
Ne – N / 2
CVR = N/2
Ne = the number of panel members who give the item a rating of essential to the
job ((.e. 2).
N = total number of experts
CVI = average of CVRs
4. Calculate the content PRESENTATION
09/21/12 21:30 IBP
validity index. 34
35. Accomplishment Record Rating Scale for “Using Knowledge”
Using Knowledge
6.0
I drafted the commission’s first final TRR and
accompanying legal statement which articulated a
new theory of. I did the actual drafting of the
language of a final federal regulation and
developed the detailed arguments and analysis of
the evidence which served as the legal predicated 5.0
for the Commission’s actions.
In connection with the commission’s consideration
of the proposed trade regulation rule.
I was transferred to assist staff there in preparing 4.0
legal theories in Inc.
3.0 I was responsible for organizing and preparing a
civil penalty case in the matter.
I participated in devising legal strategy to attack
firm.
2.0
A firm was ordered to pay employees for overtime
which not been paid.
1.0