The employee implemented a new ticketing system called Spiceworks to improve efficiency over the previous spreadsheet system. Spiceworks allows tickets to be automatically created from emails and logs communications. It also provides inventory management, software alerts, purchasing capabilities when assets need replacing, and a community of support from other Spiceworks users. The new system consolidates necessary information and tools in one place to help manage the multi-tasking demands of an IT department supporting over 125 computers.