This document discusses the pitfalls of using ineffective IT monitoring solutions, such as outdated freeware, multiple point solutions, or costly tools that provide disjointed views of systems. It describes three common pitfalls organizations face: extended downtime from poor troubleshooting, high costs and inefficiencies from managing multiple tools, and inability to support new technologies. The document uses a fictional example of an online retailer experiencing a major outage due to these issues. It then promotes the CA Nimsoft Monitor Snap solution as a free, unified monitoring platform that avoids these pitfalls and helps organizations transform their IT monitoring.

1. Overcoming the Three Pitfalls of
Ineffective IT Monitoring Solutions

2. Key Challenges
IT teams in many mid-market organizations and larger enterprises are struggling with limited budgets and resources.
Consequently, in their battles to ensure that high service levels are being delivered, these IT teams are overmatched.
That’s because they’re either:
In either scenario, companies commonly deploy multiple products to get a single view of a business service—which is a
costly and complex effort. And when enterprise administrators operate disparate tools that require them to run multiple
monitoring screens, troubleshooting issues is not only user-unfriendly but also time consuming.
Furthermore, since many legacy or point solutions were created a decade or more ago, they can’t support today’s
enterprise IT environments.
In the end, these organizations end up spending a lot of time and effort managing
their “management” tools, but getting very little value in return.
Waging this battle
with inadequate tools—
such as stale freeware,
watered-down knock-offs
and time-bomb trials
Paying thousands of dollars for numerous,
non-integrated, point monitoring tools—
which require them to manually aggregate
data from multiple sources, and pay for
upgrades to get sufficient monitoring coverage
OR
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3. Pitfall 1:
Extended and costly
downtime due to
ineffective troubleshooting
capabilities and disjointed
views of integrated systems.
Pitfall 2:
Significant costs and
operational inefficiencies
caused by working with too
many point solutions that are
time-consuming and expensive
to operate—depleting return on
investment (ROI).
Pitfall 3:
An inability to enable
business with new
technologies that
support innovation and
scalability.
Without Effective Monitoring Capabilities in
Place, Organizations are Susceptible to:
?
To see how each one of these pitfalls can wreak havoc
on a business, consider this scenario...
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4. Mark is an IT director for an online retailer.*
He must ensure that optimal service levels are being delivered to customers,
but he’s limited by non-integrated point monitoring tools. As a result,
troubleshooting problems is a costly and overwhelming
effort, as demonstrated in this common scenario…
In response to internal complaints about ordering
systems taking “forever” to load, he checked into a
server error that had popped up on one of his IT
monitoring screens.
He tried to get a unified picture of the critical
e-commerce application components, which was a
challenge, given that the view was spread across
numerous monitoring screens—that each mapped
to multiple point solutions.
All indicators pointed to no issues...
The Pitfalls of Ineffective IT Monitoring:
A Case in Point
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* Situation portrayed in this presentation is fictional and is provided for information purposes only to represent the difference of using
many tools to monitor systems instead of a unified solution as provided by CA Nimsoft Monitor Snap. Actual results may vary.

5. The problem rippled throughout the applications...
bubbling up from the OS, to the databases, to Java—and
ultimately shut the retailer’s website down. Within minutes
of the outage, angry customers began to report trouble
submitting orders and accessing the website.
The cost of downtime was adding up, minute
by minute. Mark and his team had to act
fast to fix the issue, but with their disjointed
IT monitoring tools,
a quick fix was all but...
But Things Went From Bad to Worse.
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6. Impossible!
Over the course of several hours
and many cups of coffee, Mark called in
database, storage and application administrators.
They all checked their own siloed views of the
disparate systems they administered, and everything
seemed to look fine.
The finger-pointing ensued until...
Frustrated by having to work into the evening,
they started accusing each other of letting
system errors fall through the cracks.
$#@! ?@!
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7. Mark checked to see if a process was running on one of the ordering
applications he hadn’t yet examined, and discovered a process was down.
The multiple administrators, disparate tools and disjointed view of the IT
infrastructure had all delayed problem identification and ultimately the
resolution of the outage.
As a result, they had endured eight hours
of downtime and numerous customer
complaints—and had potentially lost
thousands in revenue.
Plus, the IT department took a huge productivity hit, spending
hours fruitlessly searching for the cause of an issue. Events like this
had happened one time too many...
Eureka!
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8. Enough Was Enough!
Mark was a man on a mission to save the
business—and the reputation of his department—
through efficient IT operations.
He knew that he alone could have solved the last outage with one
tool that showed a unified view of all the application components on
one screen. That’s why he sought and found a monitoring solution
that would finally yield one view of his company’s critical IT business
systems. And that meant Mark and his team members could operate
one vs. numerous solutions, and they could each view one vs. multiple
monitoring screens when troubleshooting issues.
To Mark, the possibilities, the benefits, of operating
just ONE solution—were endless...
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9. Once Mark and his team began using the solution on a day-to-day basis,
they discovered that it wasn’t designed for optimal user experiences.
Although the infrastructure systems could be viewed on one screen, there
was a tab for each system—network, server, database, OS and so on—
with no integration or unified view.
Troubleshooting issues meant finding a needle in a
haystack of tabs that administrators had to click back
and forth over and over again.
What’s more, the solution also couldn’t monitor the availability of the
new cloud-based CRM system Mark’s company wanted to invest in—
or anything else cloud for that matter—which shattered Mark’s vision
of future scalability and innovation.
Defeated and back at the drawing board, Mark wondered if there was an
option out there that could support his needs for a single-pane-of-glass view,
no tabs, scalability, user friendliness and enabled him to use new technologies.
He didn’t know...
Or So He Thought...
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10. About the Solutions from CA Technologies
CA is now offering CA Nimsoft Monitor Snap, which is based on the powerful
CA Nimsoft Monitor. It’s available at no cost for up to 30 devices. That’s right,
it’s free!—not a time-limited trial or a feature-limited tool.
Proactively monitor devices in one unified platform, including physical and virtual servers, the applications and databases that
run on them, the network they are connected to and storage consumption. With CA Nimsoft Monitor Snap you can:
Stop compromising.
Stop settling for stale
freeware and limited,
expensive, non-integrated
point monitoring tools.
CA Nimsoft Monitor Snap
gives you robust, enterprise-
class functionality in a
single, unified solution that
enables you to monitor up
to 30 devices for free.
Why pay to get less?
Stop managing your
“management” tools.
Stop doing swivel chair
integration and jumping from
screen to screen, trying to find
the information you need to
pinpoint issues. CA Nimsoft
Monitor Snap consolidates
multiple IT monitoring
capabilities into a single
platform that’s simple to
use and easy to manage.
Start getting
immediate value.
Download, deploy, monitor
and report on your most
critical systems in as little
as an hour. Features such as
automated discovery and
monitoring, best-practice
thresholds and a directed
user experience will get you
up and running in a snap.
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11. Avoid the Pitfalls
of Disjointed IT
Monitoring Solutions
Why settle for stale freeware, watered down knock-offs
or costly point solutions when you can have a FREE
industry-leading unified IT management solution
that’s backed by one of the world’s largest enterprise
management software companies?
Get started transforming your IT
monitoring in as little as an hour.
Download CA Nimsoft
Monitor Snap Today.
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12. Copyright © 2013 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their
respective companies. This document is for your informational purposes only. CA assumes no responsibility for the accuracy or
completeness of the information. To the extent permitted by applicable law, CA provides this document “as is” without warranty
of any kind, including, without limitation, any implied warranties of merchantability, fitness for a particular purpose, or
noninfringement. In no event will CA be liable for any loss or damage, direct or indirect, from the use of this document, including,
without limitation, lost profits, business interruption, goodwill, or lost data, even if CA is expressly advised in advance of the
possibility of such damages. The information and results illustrated here are based upon the speaker’s experiences with the
referenced software product in a variety of environments, which may include production and nonproduction environments. Past
performance of the software products in such environments is not necessarily indicative of the future performance of such
software products in identical, similar or different environments.
CA Technologies (NASDAQ: CA) is an IT management software and solutions company
with expertise across all IT environments — from mainframe and distributed,
to virtual and cloud. CA Technologies manages and secures IT environments and
enables customers to deliver more flexible IT services. CA Technologies innovative
products and services provide the insight and control essential for IT organizations
to power business agility. The majority of the Global Fortune 500 relies on
CA Technologies to manage evolving IT ecosystems.
Learn more about CA Nimsoft Monitor Snap by
visiting ca.com/ca-nimsoft-monitor-snap.