SlideShare a Scribd company logo
1
Key Task 2
1 What is proactive service delivery?
Why do we try to use it in the workplace?
Identifying where the common differences between peoples
expectations and the actual experience come about, and
seeing whether there is anything that can be done to reduce
conflict from occurring.
To try do defuse conflict.
NEXT
2
2
Put the following 4 stages of escalation in to
the correct order, by drawing 3 more lines:
Key Task 2
1st
2nd
3rd
4th
FRUSTRATION
VIOLENCE
ANGER
AGGRESSION
3
2
Put the following 4 stages of escalation in to
the correct order, by drawing 3 more lines:
Key Task 2
1st
2nd
3rd
4th
FRUSTRATION
VIOLENCE
ANGER
AGGRESSION
NEXT
4
3
In the dynamic risk assessment model TACT, and specific threat
model SEW, what do the letters stand for?
Key Task 2
5
3
In the dynamic risk assessment model TACT, and specific threat
model SEW, what do the letters stand for?
Key Task 2
THINK safety first
ASSESS the situation
CONSIDER your options
TAKE action
SUBJECTS
ENVIRONMENT
WEAPONS
NEXT

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Recognising, assessing and reducing risks test

  • 1. 1 Key Task 2 1 What is proactive service delivery? Why do we try to use it in the workplace? Identifying where the common differences between peoples expectations and the actual experience come about, and seeing whether there is anything that can be done to reduce conflict from occurring. To try do defuse conflict. NEXT
  • 2. 2 2 Put the following 4 stages of escalation in to the correct order, by drawing 3 more lines: Key Task 2 1st 2nd 3rd 4th FRUSTRATION VIOLENCE ANGER AGGRESSION
  • 3. 3 2 Put the following 4 stages of escalation in to the correct order, by drawing 3 more lines: Key Task 2 1st 2nd 3rd 4th FRUSTRATION VIOLENCE ANGER AGGRESSION NEXT
  • 4. 4 3 In the dynamic risk assessment model TACT, and specific threat model SEW, what do the letters stand for? Key Task 2
  • 5. 5 3 In the dynamic risk assessment model TACT, and specific threat model SEW, what do the letters stand for? Key Task 2 THINK safety first ASSESS the situation CONSIDER your options TAKE action SUBJECTS ENVIRONMENT WEAPONS NEXT