The internship report outlines the author's experience at [name of the hotel], aiming to gain practical skills in hospitality and tourism. It details the hotel's reputation for excellence, diverse clientele, and the author's responsibilities as a receptionist, including guest interactions and administrative tasks. The report highlights personal growth, insights into industry trends, and expresses gratitude for mentorship and future opportunities in the field.

1. PRESENTED BY:
[YOUR NAME]
TO:
[YOUR SCHOOL NAME]
INTERNSHIP REPORT

2. INTRODUCTION
 Purpose of
Internship: To gain
practical experience in
hospitality and tourism.
 Objective: To acquire
practical skills
complementing
academic knowledge.
 Internship
Organization:
 [Name of the Hotel]
 Personal Motivation:
Passion for travel and
hospitality.

3. Host Company - [Name of the Hotel]
Environment:
 Located in a bustling
metropolis.
 Diverse, multicultural
clientele.
Reputation:
 Known for excellence
and innovation.
 Offers personalized
travel solutions.

4. Brief History of [Name of Hotel]
 Founded: [Year] by passionate entrepreneurs.
 Growth: From a boutique agency to a leading
travel consultancy.
 Core Values: Customer-centric, excellence-driven.

5. Scope of Services
Services Offered:
 Hotel accommodations.
 Visa assistance, car rentals, and transportation
logistics.
 Commitment: Sustainability and responsible
tourism.

6. Clientele and Market Positioning
Client Base:
 Seasoned travelers,
corporate clients,
families, adventure
enthusiasts.
Competitive Edge:
 Quality, innovation,
customer satisfaction.
 Leveraging technology
and data analytics.

7. Operations Department Overview
Mission:
 Deliver exceptional service, optimize efficiency.
Key Functions:
 Guest Reception and Registration, Reservations
management, Customer Service, Interdepartmental
communication, security compliance
Integration:
 Collaboration with Sales, Marketing, Finance, HR.

8. My Role as Receptionist
Responsibilities:
 Guest Reception and Check-in/Check-out
 Reservation management.
 Customer service
 Administrative Duties
 Interdepartmental coordination

9. Actual Work Performed
Departmental Operations:
 Guest interactions, Reservation management,
customer service
Administrative Support:
 Preparing daily reports, Managing
correspondence, maintaining Guest records,
Coordination with other Departments:
 Worked closely with Security, housekeeping,
maintenance, food and beverage department to

10. Analysis and Reflections
Operational Insights:
 Understanding logistical
challenges and
operational dynamics.
Customer-Centric
Approach:
 Importance of empathy,
communication, and
responsiveness.
Industry Trends:
 Adaptation to
technological
advancements and
shifting consumer
preferences.
Personal Growth:
 Developed resilience,
adaptability, confidence.

11. Conclusion
Achievement of
Objectives:
 Gained practical
experience and industry
insights.
Contribution to
Company Goals:
 Meaningful
contributions to
departmental success.
Personal Growth and
Gratitude:
 Thankful for mentorship
and camaraderie at
[Hotel Name].
Future Endeavors:
 Optimistic about future
opportunities in
hospitality and tourism.

12. Thank You!!!!
I am gratitude for the
opportunity and excited
about future contributions to
the industry.