This document discusses rebooting and transforming public administration through new approaches and technologies. It argues that public administration needs to become more citizen-oriented, open, collaborative, global, multidisciplinary, and focused on concrete experimentation and innovation. However, the reality is that public administration tends to be risk-averse and focused on short-term goals. Technologies provide opportunities but also require new skills and methods like co-creation, service design thinking, and communication to drive transformation. Case studies and lessons learned emphasize fueling experimentation, finding sponsors, co-creating with citizens, and adopting an iterative approach.

1. Rebooting
public administration
Patrick GENOUD
Observatoire technologique
ISS lecture series - 23/04/2012

3. Observatoire technologique
Laboratoire d'usages des administrations à l'ère d'Internet
www.ot-lab.ch

4. A natural way
from technologies
to transformation

5. L'information comme a strategicstratégique
Information as ressource asset

6. Open governement

7. A new paradigme

8. Opportunities

9. Profound changes

10. Transformation

11. Approach
● Citizen oriented
● Open
● Collaborative
● Global
● Multidisciplinary
● Concrete

12. Posture

13. The public sector reality
● The 'almighty' administration
● Focus on reliability
● Risk aversion
● Short term view

14. Consequences
● Silos – no transversality
● No communication
● No collaboration
● Change aversion
● No culture for innovation
?

15. Consequences

16. But we have to innovate !
● The world is changing!
● Need to do more with less
● The complexity of the challenges is increasing
www.gapingvoid.com

17. Innovation vs change

18. Innovation vs change

19. Innovation vs change

20. Innovation vs change

21. Innovation vs change

22. Reports ?
● Describe tendencies
● Give the perspective
● Present technology as a driver
● Show opportunities

23. Inspiration

24. The result

25. Something missing ?

26. Strategy ?

27. Seize opportunities

28. Engage people

29. Co-creation

30. Service design thinking

31. Transformation
Cost Added value
Quality Perception
Prof. Diem Ho, IBM

32. New tools

33. Fuel experimentations
" The way is as important as the goal ! "

34. A real challenge

35. Some help needed
● New methods
● New tools
● New competencies
Self-confidence !

36. Some examples

37. Information systems committee
Appropriation of a transversal strategic plan

38. Antenne citoyenne
e-Inclusion

39. Participation citoyenne
Ethnographic study WITH the
citizen, using a social web platform

40. Opening public data
A lever for transformation

41. Design de services à l'OCAN
Ethnographic « offline » study

42. Les causeries du jeudi
Expose, share and enrich !

43. Lessons learned
● Find your energy outside
● Consider a multidisciplinary approach

44. Lessons learned
● Fuel experimentations
● Find sponsors
● Support people

45. Lessons learned
● Work in co-creation
● Consider adapted methods
● Use the good tools
● Adopt a reflexive approach

46. Lessons learned
Communicate !

47. Lessons learned

48. Just do it !

49. References
● Publications on OT-Lab (mostly in French) http://www.ot-la.ch
● Innovation in Government, Partnership and IDEO, 2011
● Online Public Manifesto, thinkpublic, 2012
● Innovation Games, Luke Hohmann, 2006
● Business Model Generation, http://www.businessmodelgeneration.com/
● La 27è Région, laboratoire de transformation publique des Régions de France
● Think Services, think tank on service science