Revisit performance management to achieve peak team performanceDavid Perks
Old ways of managing performance don't work. Ratings demoralize and disengage employees. What should leaders do instead and how can a 100 year old approach be rapidly modernized. We provide the travel guide to take you to peak performance.
So you've thrown out Annual Performance Reviews - now what?David Perks
It's fashionable to throw out the annual performance review and stop wasting the time and money involved. BUT what should you do instead? Discover the 4A's of performance management that must be retained to keep your people operating at peak performance.
Teams face many barriers today like economic crisis and job insecurity. High performing teams are defined, have a clear and elevating goal, know their team dynamics, and embody the four C's: they communicate openly, collaborate supportively, are competent, and committed. Managers can build teams by embracing change, setting a positive tone, focusing on the future, being visible and rewarding employees. Teamwork is necessary, possible, personal, and profitable during chaotic economic times.
The Goal of this course is to help you to create a Personal Mission Statement to guide your career. A Personal Mission Statement is the first step in the ongoing process of taking ownership of your professional career development.
Stealing a Page from Good to Great PublicDave Oakley
This document discusses how to apply the concept of "First Who" from the book Good to Great. It provides details on assessing employees and placing them in a 9-box grid based on their potential and performance. The key aspects are getting the right people in the right roles, focusing on character traits rather than just skills. Leaders should have candid discussions to properly evaluate employees and take action if needed. Applying this process can improve standards, engagement, and overall performance over time. While challenging, it is important to transform organizations by focusing first on having the right people.
The document outlines 5 common costly mistakes made in the hiring process:
1) Not properly defining what qualifications and skills are needed for the role.
2) Not consistently asking well-crafted, job-specific questions in interviews.
3) Relying too heavily on one person's opinion of a candidate, usually their own.
4) Conducting an incomplete evaluation of candidates that does not standardize information or use a team approach.
5) Hiring the best candidate seen rather than the one best suited for the specific position.
Revisit performance management to achieve peak team performanceDavid Perks
Old ways of managing performance don't work. Ratings demoralize and disengage employees. What should leaders do instead and how can a 100 year old approach be rapidly modernized. We provide the travel guide to take you to peak performance.
So you've thrown out Annual Performance Reviews - now what?David Perks
It's fashionable to throw out the annual performance review and stop wasting the time and money involved. BUT what should you do instead? Discover the 4A's of performance management that must be retained to keep your people operating at peak performance.
Teams face many barriers today like economic crisis and job insecurity. High performing teams are defined, have a clear and elevating goal, know their team dynamics, and embody the four C's: they communicate openly, collaborate supportively, are competent, and committed. Managers can build teams by embracing change, setting a positive tone, focusing on the future, being visible and rewarding employees. Teamwork is necessary, possible, personal, and profitable during chaotic economic times.
The Goal of this course is to help you to create a Personal Mission Statement to guide your career. A Personal Mission Statement is the first step in the ongoing process of taking ownership of your professional career development.
Stealing a Page from Good to Great PublicDave Oakley
This document discusses how to apply the concept of "First Who" from the book Good to Great. It provides details on assessing employees and placing them in a 9-box grid based on their potential and performance. The key aspects are getting the right people in the right roles, focusing on character traits rather than just skills. Leaders should have candid discussions to properly evaluate employees and take action if needed. Applying this process can improve standards, engagement, and overall performance over time. While challenging, it is important to transform organizations by focusing first on having the right people.
The document outlines 5 common costly mistakes made in the hiring process:
1) Not properly defining what qualifications and skills are needed for the role.
2) Not consistently asking well-crafted, job-specific questions in interviews.
3) Relying too heavily on one person's opinion of a candidate, usually their own.
4) Conducting an incomplete evaluation of candidates that does not standardize information or use a team approach.
5) Hiring the best candidate seen rather than the one best suited for the specific position.
Sink or Swim? Supporting the Transition to New Manager | Webinar 08.11.15BizLibrary
60% of frontline managers fail within the first two years in their role. 26% felt they were not ready for the role, and 58% reported receiving no management training. What can you do to turn these numbers around?
www.bizlibrary.com
International Edition - Motivate and Empower Globally-Competitive Teams of Co...Saiff Solutions, Inc.
- The speaker has over 32 years of experience in technical documentation and has led writing teams at 6 US companies. They founded their own company, Saiff Solutions, in 2011 which provides content development services to Fortune 500 companies.
- The presentation will cover topics related to managing technical writers including caring, access, respect, vision, empowerment, motivation, managing cross-cultural teams, and addressing challenges. Discounts are also provided for an upcoming technical writing conference.
- Questions from attendees will be addressed related to their experiences managing technical writers or being managed as technical writers. Issues like managing remote or off-shore teams, hiring, firing and leadership styles will be discussed.
Everything You Ever Wanted to Know About Leadership (In Sixty Minutes or Less)Mark Toth
This document provides an overview of leadership topics that can be covered in 60 minutes or less. It discusses definitions of leadership and how it differs from management. It also addresses who can be a leader and provides exercises and questions about vision, communication, decision making, developing others, and leading change. Leadership lessons are drawn from historical figures and research on engaging employees and leading effectively.
The document discusses effective performance appraisals and reviews. It provides tips for conducting appraisals, including allowing employees to review relevant data beforehand, basing appraisals on objective data, providing both positive and improvement feedback, and ending on a positive note by setting improvement objectives and giving employees a good reputation to live up to. Conducting regular feedback meetings helps address the top reasons employees leave by providing recognition, opportunities for growth, and two-way communication.
self.improve() - Building a Technical CareerErika Carlson
How do we find success and fulfillment as software developers? We learn to code, we learn to use code as a tool to solve difficult problems, we get better at both coding and problem-solving, and then... what's next?
Beyond technical growth, how do you find fulfillment in your work? If you've ever struggled to picture what your career could look like in 5 years, this talk is for you. Discover how learning continuously, teaching others, caring for yourself, and asking the right questions can get you where you want to go (even if you aren't sure where that is yet). This talk will explore what comes after code: digging into new challenges, expanding perspective, and turning fears into pathways for growth.
This talk was delivered at:
NDC London 2017
How to manage when you haven't managed beforeAlice Bentinck
Written particularly for young founders who haven't been managers before (and who may never have had a manager before!) to better understand how to manage their fast growing team.
It covers setting expectations, performance management and training.
EF works with technologists to help them find co-founders, develop ideas and to get funding. Join us www.joinef.com
Eight steps to become great at what you do.Milan Juza
This document outlines 8 steps to become truly great at your job:
1. Reflect on how you compare to the best in your field using an objective frame of reference rather than just your colleagues.
2. Identify reasons why you may not be as good as you think, such as complacency, lack of knowledge, or external factors.
3. Get feedback from others you trust on your strengths and weaknesses.
4. Develop specific actions to address weaknesses rather than excuses, prioritizing high-impact solutions.
5. Take action on your plan rather than just discussing improvements.
6. Continuously work to improve and never become complacent in your progress.
This document contains slides from a group presentation covering various business topics. The slides discuss developing the adult and childhood mind, triggers that stimulate different mindsets, constraints on leadership styles over time, and steps for setting goals and making dreams come true. Key performance indicators and ways to leverage a business are also mentioned.
This document provides tips for constructing a stellar resume from a panel of experts including a presenter, moderator, and two panelists who have extensive experience in various fields such as cybersecurity, engineering, human resources, and mentoring. The panel discusses key aspects of an effective resume such as proper formatting with a readable font size, highlighting relevant skills and accomplishments, using action verbs to describe experiences, tailoring the resume for specific positions, and proofreading to avoid errors.
Tech Hiring: One small change that will revolutionize your hiring resultsTEKsystems
Are you looking to hire a star player for your IT team? Your screening process for technical candidates can make all the difference—if you do it right.
Better - Fearless Feedback for Software TeamsErika Carlson
The feedback loop is easily the most effective way to improve individual and team performance. When it is given well and received willingly, feedback can be a powerful ally in growing happy teams who work together effectively to deliver great software. Here's the challenge: giving and receiving feedback are skills, and many of us haven't had the chance to develop those skills. Maybe we find giving feedback intimidating. Maybe receiving feedback makes us feel defensive. Maybe we simply haven't had much positive experience with open, honest conversations about performance. It's not easy to do feedback "right", and when it is given badly or received poorly, feedback can cause a team's relationships to disintegrate. This talk will introduce the fundamentals of effective feedback; provide strategies for giving, receiving, and processing feedback; and discuss the challenges and rewards of using feedback as a tool to improve team performance.
Slide Deck for 2016 GLOBE program presentation to MBA students from UNC-Chapel Hill, China University Hong Kong (CUHK), and Copenhagen Business School (CBS)
1) The document provides biographies of Jennifer Koski and Lisa Dugan, who are Lean Six Sigma experts at a manufacturing company.
2) It outlines an agenda for a workshop on feedback, discussing how to properly receive and deliver feedback through role plays and group activities.
3) Attendees are encouraged to practice giving feedback again using an AID model of specifying the Action, Impact, and Desired outcome in order to provide constructive feedback.
10 Challenges That Every First-Time Manager Will FaceElodie A.
Being a manager is tough. Here are 10 challenges that every manager faces, with tips on how to improve them.
Read more on Officevibe Blog about Leadership and Employee Engagement:
https://www.officevibe.com/blog
This document provides the results of an online leadership assessment taken by Herminio Mello through Korn/Ferry International's ProSpective Assessment tool. It identifies his top 5 leadership characteristics as Understanding the Business, Acting with Honor and Character, Creating the New and Different, Inspiring Others, and Managing Work Processes. It also analyzes potential blind spots, hidden strengths, problem areas, and compares his skills to typical skill levels and importance for different leadership levels.
This document discusses strategies for managing one's boss effectively. It suggests understanding the boss's priorities, communicating proactively to define expectations, and taking initiative on projects while offering solutions rather than just problems. Key approaches include volunteering for the boss's projects, being transparent, using exception-based management, highlighting benefits, and seeking feedback. The overall message is that employees should focus on adding value and being part of the solution rather than the problem from the boss's perspective.
The document discusses the importance of asking questions rather than telling when interacting with clients. It argues that clients do not want to be sold to, but rather want assistance making intelligent buying decisions. It provides rules for asking effective open-ended and closed-ended questions that can uncover client needs and priorities. Examples of different types of questions are given. The focus should be on engaging clients in dialogue through questions rather than assuming and closing. Practicing question skills is key to improving sales performance.
Winning your company over to modern product thinkinghopperomatic
To respond to the speed of digital change, teams need to embrace modern product development practices, but organizational change is hard. I outline specific, proven methods for bringing change to your company by using Design Sprints.
Este documento habla sobre los primeros auxilios para quemaduras. Explica que existen tres tipos de quemaduras clasificadas por su profundidad: primer grado, segundo grado y tercer grado. Detalla los síntomas y tratamiento para cada grado, incluyendo limpiar y cubrir la herida, aplicar cremas especiales, y buscar atención médica para quemaduras graves. También advierte no reventar ampollas o cubrir la herida con adhesivos.
Material de apoyo para los temas de proteccion civil febrerofernando gonzalez
Este documento proporciona información sobre planes de emergencia y protección civil. En 3 oraciones o menos:
El documento describe diferentes tipos de planes de emergencia como planes familiares, hospitalarios o para eventos especiales, y explica los componentes clave de estos planes como análisis de riesgos, brigadas, simulacros y protocolos de actuación. También incluye formatos útiles para la elaboración de planes internos de protección civil y programas especiales.
Sink or Swim? Supporting the Transition to New Manager | Webinar 08.11.15BizLibrary
60% of frontline managers fail within the first two years in their role. 26% felt they were not ready for the role, and 58% reported receiving no management training. What can you do to turn these numbers around?
www.bizlibrary.com
International Edition - Motivate and Empower Globally-Competitive Teams of Co...Saiff Solutions, Inc.
- The speaker has over 32 years of experience in technical documentation and has led writing teams at 6 US companies. They founded their own company, Saiff Solutions, in 2011 which provides content development services to Fortune 500 companies.
- The presentation will cover topics related to managing technical writers including caring, access, respect, vision, empowerment, motivation, managing cross-cultural teams, and addressing challenges. Discounts are also provided for an upcoming technical writing conference.
- Questions from attendees will be addressed related to their experiences managing technical writers or being managed as technical writers. Issues like managing remote or off-shore teams, hiring, firing and leadership styles will be discussed.
Everything You Ever Wanted to Know About Leadership (In Sixty Minutes or Less)Mark Toth
This document provides an overview of leadership topics that can be covered in 60 minutes or less. It discusses definitions of leadership and how it differs from management. It also addresses who can be a leader and provides exercises and questions about vision, communication, decision making, developing others, and leading change. Leadership lessons are drawn from historical figures and research on engaging employees and leading effectively.
The document discusses effective performance appraisals and reviews. It provides tips for conducting appraisals, including allowing employees to review relevant data beforehand, basing appraisals on objective data, providing both positive and improvement feedback, and ending on a positive note by setting improvement objectives and giving employees a good reputation to live up to. Conducting regular feedback meetings helps address the top reasons employees leave by providing recognition, opportunities for growth, and two-way communication.
self.improve() - Building a Technical CareerErika Carlson
How do we find success and fulfillment as software developers? We learn to code, we learn to use code as a tool to solve difficult problems, we get better at both coding and problem-solving, and then... what's next?
Beyond technical growth, how do you find fulfillment in your work? If you've ever struggled to picture what your career could look like in 5 years, this talk is for you. Discover how learning continuously, teaching others, caring for yourself, and asking the right questions can get you where you want to go (even if you aren't sure where that is yet). This talk will explore what comes after code: digging into new challenges, expanding perspective, and turning fears into pathways for growth.
This talk was delivered at:
NDC London 2017
How to manage when you haven't managed beforeAlice Bentinck
Written particularly for young founders who haven't been managers before (and who may never have had a manager before!) to better understand how to manage their fast growing team.
It covers setting expectations, performance management and training.
EF works with technologists to help them find co-founders, develop ideas and to get funding. Join us www.joinef.com
Eight steps to become great at what you do.Milan Juza
This document outlines 8 steps to become truly great at your job:
1. Reflect on how you compare to the best in your field using an objective frame of reference rather than just your colleagues.
2. Identify reasons why you may not be as good as you think, such as complacency, lack of knowledge, or external factors.
3. Get feedback from others you trust on your strengths and weaknesses.
4. Develop specific actions to address weaknesses rather than excuses, prioritizing high-impact solutions.
5. Take action on your plan rather than just discussing improvements.
6. Continuously work to improve and never become complacent in your progress.
This document contains slides from a group presentation covering various business topics. The slides discuss developing the adult and childhood mind, triggers that stimulate different mindsets, constraints on leadership styles over time, and steps for setting goals and making dreams come true. Key performance indicators and ways to leverage a business are also mentioned.
This document provides tips for constructing a stellar resume from a panel of experts including a presenter, moderator, and two panelists who have extensive experience in various fields such as cybersecurity, engineering, human resources, and mentoring. The panel discusses key aspects of an effective resume such as proper formatting with a readable font size, highlighting relevant skills and accomplishments, using action verbs to describe experiences, tailoring the resume for specific positions, and proofreading to avoid errors.
Tech Hiring: One small change that will revolutionize your hiring resultsTEKsystems
Are you looking to hire a star player for your IT team? Your screening process for technical candidates can make all the difference—if you do it right.
Better - Fearless Feedback for Software TeamsErika Carlson
The feedback loop is easily the most effective way to improve individual and team performance. When it is given well and received willingly, feedback can be a powerful ally in growing happy teams who work together effectively to deliver great software. Here's the challenge: giving and receiving feedback are skills, and many of us haven't had the chance to develop those skills. Maybe we find giving feedback intimidating. Maybe receiving feedback makes us feel defensive. Maybe we simply haven't had much positive experience with open, honest conversations about performance. It's not easy to do feedback "right", and when it is given badly or received poorly, feedback can cause a team's relationships to disintegrate. This talk will introduce the fundamentals of effective feedback; provide strategies for giving, receiving, and processing feedback; and discuss the challenges and rewards of using feedback as a tool to improve team performance.
Slide Deck for 2016 GLOBE program presentation to MBA students from UNC-Chapel Hill, China University Hong Kong (CUHK), and Copenhagen Business School (CBS)
1) The document provides biographies of Jennifer Koski and Lisa Dugan, who are Lean Six Sigma experts at a manufacturing company.
2) It outlines an agenda for a workshop on feedback, discussing how to properly receive and deliver feedback through role plays and group activities.
3) Attendees are encouraged to practice giving feedback again using an AID model of specifying the Action, Impact, and Desired outcome in order to provide constructive feedback.
10 Challenges That Every First-Time Manager Will FaceElodie A.
Being a manager is tough. Here are 10 challenges that every manager faces, with tips on how to improve them.
Read more on Officevibe Blog about Leadership and Employee Engagement:
https://www.officevibe.com/blog
This document provides the results of an online leadership assessment taken by Herminio Mello through Korn/Ferry International's ProSpective Assessment tool. It identifies his top 5 leadership characteristics as Understanding the Business, Acting with Honor and Character, Creating the New and Different, Inspiring Others, and Managing Work Processes. It also analyzes potential blind spots, hidden strengths, problem areas, and compares his skills to typical skill levels and importance for different leadership levels.
This document discusses strategies for managing one's boss effectively. It suggests understanding the boss's priorities, communicating proactively to define expectations, and taking initiative on projects while offering solutions rather than just problems. Key approaches include volunteering for the boss's projects, being transparent, using exception-based management, highlighting benefits, and seeking feedback. The overall message is that employees should focus on adding value and being part of the solution rather than the problem from the boss's perspective.
The document discusses the importance of asking questions rather than telling when interacting with clients. It argues that clients do not want to be sold to, but rather want assistance making intelligent buying decisions. It provides rules for asking effective open-ended and closed-ended questions that can uncover client needs and priorities. Examples of different types of questions are given. The focus should be on engaging clients in dialogue through questions rather than assuming and closing. Practicing question skills is key to improving sales performance.
Winning your company over to modern product thinkinghopperomatic
To respond to the speed of digital change, teams need to embrace modern product development practices, but organizational change is hard. I outline specific, proven methods for bringing change to your company by using Design Sprints.
Este documento habla sobre los primeros auxilios para quemaduras. Explica que existen tres tipos de quemaduras clasificadas por su profundidad: primer grado, segundo grado y tercer grado. Detalla los síntomas y tratamiento para cada grado, incluyendo limpiar y cubrir la herida, aplicar cremas especiales, y buscar atención médica para quemaduras graves. También advierte no reventar ampollas o cubrir la herida con adhesivos.
Material de apoyo para los temas de proteccion civil febrerofernando gonzalez
Este documento proporciona información sobre planes de emergencia y protección civil. En 3 oraciones o menos:
El documento describe diferentes tipos de planes de emergencia como planes familiares, hospitalarios o para eventos especiales, y explica los componentes clave de estos planes como análisis de riesgos, brigadas, simulacros y protocolos de actuación. También incluye formatos útiles para la elaboración de planes internos de protección civil y programas especiales.
El documento presenta un resumen de un curso de primeros auxilios. El objetivo del curso es que los participantes aprendan a aplicar primeros auxilios en caso de emergencias médicas para estabilizar a las personas hasta que llegue la ambulancia. El curso cubrirá conceptos básicos de primeros auxilios e incluirá dinámicas y reflexiones sobre el tema.
Este documento trata sobre heridas e hemorragias. Define las heridas como rupturas de los tejidos blandos causadas por un agente traumático que pueden causar hemorragias o infecciones. Clasifica las heridas según el daño al tejido (abierta, cerrada, simple, complicada) y según el agente causal. Explica los primeros auxilios básicos para heridas con cuchillo incrustado o evisceración. Luego define las hemorragias como la salida de sangre del lecho vascular y las clasifica en internas y extern
PRIMEROS AUXILIOS
Copyright: Fremap
Más manuales en:
http://prevencion.fremap.es/BuenasPracticas/Paginas/Manuales.aspx
Este documento en:
http://prevencion.fremap.es/Buenas%20prcticas/MAN.026%20-%20Guia%20Primeros%20Auxilios.pdf
Este documento resume los principios básicos de primeros auxilios de la Cruz Roja Chilena. Explica la historia y principios de la Cruz Roja, y proporciona instrucciones sobre cómo evaluar signos vitales, tratar heridas, hemorragias, quemaduras y más. El objetivo es capacitar al personal para brindar atención médica básica de emergencia de manera efectiva.
El documento proporciona información sobre primeros auxilios para varias emergencias médicas comunes como picaduras de insectos, mordeduras de animales, obstrucciones de las vías respiratorias, hemorragias, esguinces, fracturas e intoxicaciones. Explica cómo mantener la calma y brindar ayuda inicial hasta que llegue la asistencia médica especializada mediante técnicas como la maniobra de Heimlich para obstrucciones respiratorias, limpiar e inmovilizar heridas y fracturas, y buscar ayuda de emergencia.
El documento proporciona información sobre primeros auxilios para varias emergencias médicas comunes como picaduras de insectos, mordeduras, obstrucciones de la vía aérea, hemorragias, esguinces, intoxicaciones, crisis convulsivas y reanimación cardiopulmonar. Explica que los primeros auxilios son acciones realizadas por personas sin conocimientos médicos para tratar de disminuir riesgos vitales hasta que llegue la ayuda especializada. Detalla procedimientos específicos para el manejo de obstrucciones de la vía aé
Este documento proporciona información sobre primeros auxilios. Define primeros auxilios como la acción inmediata para salvar vidas, evitar complicaciones y ayudar a la recuperación. Detalla los objetivos de los primeros auxilios, las características de los brigadistas, y los aspectos básicos de proteger, avisar y socorrer. También incluye información sobre revisar signos vitales, tratar heridas, hemorragias, fracturas y quemaduras, así como recomendaciones sobre el botiquín de primeros auxilios.
El documento proporciona información sobre los objetivos y procedimientos de los primeros auxilios. Explica cómo evaluar a una víctima, incluyendo la revisión de signos vitales como la respiración, pulso y temperatura. También describe cómo reconocer y tratar el shock, así como los equipos de protección personal requeridos para prestar primeros auxilios de manera segura.
Este documento presenta un proyecto de taller de primeros auxilios para ser implementado en un centro educativo. El objetivo general es enseñar habilidades básicas de primeros auxilios a estudiantes y docentes. La metodología incluye talleres, lecturas, videos y demostraciones prácticas. El temario cubre conceptos como autocuidado, evaluación de lesionados, reanimación cardiopulmonar, hemorragias, fracturas y más. El taller se enfocará en prevención de accidentes y respuesta oportuna ante emergencias mé
Este documento proporciona información sobre la reanimación cardiopulmonar básica. Define la parada cardiorespiratoria y explica que puede ser causada por una parada respiratoria o cardiaca. Describe la secuencia básica de RCP que incluye asegurar la escena, verificar la conciencia, respiraración y circulación de la víctima, y luego 30 compresiones torácicas y 2 ventilaciones. Recomienda continuar la RCP hasta que la víctima muestre signos de vida o llegue ayuda cualificada.
Tomando en cuenta que se entregara las generalidades de los más comunes y con más frecuentes trauma dejando bien claro el rol importante que toma su participación de manera clara, rápida y tomando decisiones mientras llega el cuerpo medico.
La manera de actuar frente al accidentado, la labor y función que deben cubrir.
La RCP es una técnica que permite restituir la función cardiaca y la perfusión. Los aspectos clave incluyen iniciar las compresiones torácicas antes que la ventilación, realizar compresiones a una frecuencia de al menos 100 por minuto y una profundidad mínima de 5 cm. La RCP avanzada involucra desfibrilación temprana para fibrilación ventricular y taquicardia ventricular, así como tratamiento farmacológico. Se debe suspender la RCP cuando el reanimador se fatigue extrema o no haya esperanza de asist
Este documento describe los procedimientos básicos de primeros auxilios. Explica cómo controlar el pulso, la respiración, la temperatura y la presión arterial. Además, detalla los pasos para realizar reanimación cardiopulmonar (RCP) en caso de paro cardíaco o respiratorio.
The document provides a 7-step process for writing an effective cover letter that highlights relevant experience and accomplishments to address the company's needs. It advises researching the company and position requirements, identifying how your background solves their problems, and drafting accomplishment statements to showcase results and fit. The summary closes with a call to action to follow up and secure an interview.
The document discusses personal transition planning for clients leaving their businesses or careers successfully. It outlines a 5-step program to help clients: 1) think about exiting, 2) live an exciting post-exit life, 3) decide on an exit strategy, 4) open themselves to new opportunities, and 5) trust advisors to build a team. The program helps advisors add value by connecting clients to services that address both business and personal needs during transition.
The document provides messaging tips for successful social selling and email marketing. It emphasizes keeping emails brief with clarity and focus on the customer, using stories to engage readers, and structuring emails to thank the reader, introduce the topic, provide supporting details, and invite further conversation. Examples show how focusing more on customer benefits and needs increases click-through and response rates. The key takeaway is that emails should be used to continue conversations by creating value for the reader.
Slide share Strategic Customer Relationship Management & The 7 Sins - compl...Dr. Ted Marra
This document provides an introduction and overview of a forthcoming book on strategic customer relationship management and the seven deadly sins that undermine effective customer relationships. It discusses the importance of customer focus for organizations and outlines some of the key requirements for senior leadership to exhibit customer-focused behaviors and ensure the organization has the right values, culture, processes, and systems to prioritize customers. The document then introduces and elaborates on the "seven deadly sins," including a failure to understand customer needs at a deep level, not having defined relationship strategies tailored to different customer segments, and not answering the question of "what's in it for the customer?" for key business objectives. It poses a series of questions to prompt reflection on how well an organization measures up in
The document discusses what it takes to be a successful entrepreneur and leader. It defines entrepreneurs as risk-taking individuals who operate businesses and pursue opportunities. Leaders are described as people who guide and inspire others. The document notes that entrepreneurs become successful "entreleaders" by combining an entrepreneur's passion with a leader's character. It provides tips for entrepreneurs such as developing a vision, financial plan, mentoring team, and continuous growth strategy. The document emphasizes adding value for customers, focusing on sales, and monitoring key business metrics like cash flow.
Don t be a waiter take your seat the table 2Tom Daly
The document provides advice for human resources professionals to take a more active leadership role within their organizations. It encourages HR to stop functioning as passive "waiters" and instead sit at the decision-making table by understanding business fundamentals, focusing on profitability, anticipating customer needs, developing employees, and building strong relationships. The document outlines specific steps HR can take to build a profit center and contribute more directly to business objectives and outcomes.
The document discusses various educational and career options after high school, including associate's degrees, bachelor's degrees, certificates, and the workforce. It emphasizes exploring all options, doing research on careers and educational requirements, and ensuring one understands the commitment and challenges of their chosen path. Starting wages are provided for different education levels, showing certificates and associate's degrees can provide a living wage but additional education often leads to higher earnings long-term.
ROP Maturity is a both a process and a philosophy. In order to achieve higher Return On People, your organization must be willing to fundamentally change the way it measures its workforce and view its people as a financial asset, not a liability. It must thrive on rapid change, and recognize that agility is now a basic survival skill. The Return on People eBook will open your eyes to steps you can begin to take today in order to get there.
Rob livingstone - Australian Payroll Association's Annual Conference May 2011Livingstone Advisory
Rob Livingstone - Australian Payroll Association's Annual Conference - Is global warming likely to shrink the (skills) iceberg on which you have based your career?
The Accountable Leader: Developing the Right Mindset & Practices That Ignite...Denise Corcoran
* Are your leaders struggling to get strong performance from your people?
* Are your leaders driving results through their own efforts, not their team?
* Is your company suffering from operational breakdowns, late deliveries, low employee motivation and more?
Today’s most successful companies all have one trait in common. Their high performance organizations are driven by a strong accountability culture.
Download "The Accountable Leader" to learn the right mindset and practices to drive results in your organization.
SGIN2013 - Battling the bell curve in an Agile enterprisesjulka
This document discusses alternatives to using forced ranking and bell curves for performance appraisals in agile enterprises. It suggests that agile principles like short-term goals, frequent delivery, retrospectives, and measuring progress be used instead of ranking individuals. Managers should coach rather than dictate, foster self-organizing teams, and engage in high-level discussions. Individuals should utilize retrospectives, coach peers, encourage learning, and be proactive. Forced ranking may only be useful for removing non-agile team members, and overall performance reviews could be overhauled in favor of agile-based performance measures separated from compensation.
10 Point Business Fitness Workshop: Are You Fit to GrowSurefire Local
This document summarizes a 10-point business fitness workshop presented by Mark G. Richardson. It discusses evaluating the fitness of a business across 10 criteria: numbers, processes, leadership, team, product, profitability, stress levels, reputation, positioning, and relationships. Participants are asked to score their business on a scale of 1-10 for each criteria. A total score above 85 indicates a healthy business, while a score below 35 means the business is in serious trouble. The workshop also addresses defining goals for growth and the ideal growth rate. Key factors for success discussed include having the right mindset and being willing to change.
The document provides guidance on developing a personal brand for career success. It discusses creating a personal mission statement, positioning statement, and proposition statement to define one's values, skills, and how they can provide value to potential employers. Tools for self-assessment, networking, and promoting one's brand are also recommended.
The 5-day training program provides an overview of its daily activities which are aimed at helping participants with their job search and career success. The schedule includes sessions on building self-marketing skills, networking, resume and cover letter preparation, mock interviews, and goal setting. The document also discusses concepts like emotional intelligence, dealing with fears, and using accomplishments to showcase value to potential employers during the hiring process.
The Top 8 Skills Every Healthcare Process Improvement Leader Must HaveHealth Catalyst
Healthcare process improvement leaders not only have to be a jack-of-all-trades, but they need to be a master, as well. This is one of the most important leadership roles in the healthcare system with responsibilities that can ultimately end up saving lives, improving the patient experience, improving caregiver job satisfaction, and reducing costs. Although there are many others, these eight skills are the most critical for the efficient, and ultimately, successful process improvement leader:
Communication
Trust Building
Coaching
Understanding Process Management
Understanding Care Management Personnel
Constructive Accountability and Constructive Conflict
Resiliency and Persistency
Seeing the Big Picture
Along with the right training, education, and sponsorship, it’s easy to see why this role blends many elements of art and science.
The document provides guidance on selling at the executive level, including identifying the appropriate executive, researching the executive and company, conducting effective initial meetings, and creating a value proposition. It recommends analyzing opportunities to identify the executive who would gain or lose the most; performing research on industry trends, the company's goals and initiatives; and proposing a clear next step, such as a follow-up meeting, to the executive.
This is an overview of a webinar sponsored by the EcSell Institute and LucidEra. It focuses on the 6 Pillars of Sales Productivity and the importance of measurement to sales success in this difficult economy.
This document discusses leadership, management, and achieving explosive growth for a business. It identifies common problems that businesses face when stuck at certain revenue levels and why change efforts often fail. It emphasizes the importance of having a clear vision, strong communication, and building trust. Good managers focus on identifying and developing the talents and strengths of their employees. The key to explosive growth is maximizing current assets, tripling efforts in key areas, coordinating internally, and paying attention to cash flow while maintaining a leadership mindset.
The Great eBook of Employee Questions Part 2: Return of the Question MasterShane Metcalf
The original Great eBook of Employee Questions was so popular that we created this outstanding sequel. In The Return of the Question Master, you’ll find over 60 new questions along with detailed information about why they are valuable and when they should be asked. Topics include: culture building, employee development, productivity, and collaboration.
The seed of question mastery is within us all, but it must be nurtured like any other skill. We hope that by asking these powerful questions you will receive insightful answers to help you and your team gain a better understanding of yourselves, your workplace culture, and the product or service you are bringing into the world.
A lecture given by Dr Imran Waheed in September 2012 on preparing to become a consultant. The lecture focuses on the application process and the consultant interview.