Develop Adult Mind Childhood
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A sample of the slides I designed in 2015 for BluKo's Group Coaching course.
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Develop Adult Mind Childhood
- 1. 2015 Group Presentation Sample BluKo Group
- 2. BluKoGroup How We Develop Adult Mind Childhood Mind Engagement by a Person Engagement with Content MammalianAmygdala Prefrontal Cortex
- 3. BluKoGroup Safety Unconditional respect Being listened to Clarity Permission Authentic attention Acknowledgement Trust Inclusion Physical threat Fear/Anxiety/Guilt Rejection/Exclusion Ambiguity & lack of clarity Perceived unfairness Not being listened to Sarcasm Being told how to think Being judged Triggers Each mindset has certain triggers that will stimulate it. Here is a list of them to help you identify in yourself when your mind shifts and what may be the cause. Blue Red
- 4. BluKoGroup The Key Behaviours of Leadership 1st Generation 2nd Generation 3rd Generation
- 5. BluKoGroup How we are Constrained 1st Generation 2nd Generation 3rd Generation Obedience Conformance Independence 1819-1980s 1920s-???? 1980s-???? Leadership Style: If you don’t do as you’re told you will be punished. Leadership Mind State: Red If you do as you’re told you will be supported. Red We will help you fully develop. Blue
- 6. BluKoGroup Ownership Accountable Responsible Blame Excuses Denial Are You Above or Below the Line?
- 7. BluKoGroup What Do I Want From Today? Be as specific as you can.
- 8. BluKoGroup Setting Your Future Start with the end in mind.
- 9. BluKoGroup The Definition of a Successful Business A COMMERCIAL, PROFITABLE, ENTERPRISE THAT WORKS WITHOUT YOU!
- 10. BluKoGroup The Six Steps to a Better Business GROUP COACHING GROUP & 1-2-1 EXECUTIVE COACHING From chaos to control Predictable cash flow Systemise for efficiency Structure for growth Well oiled machine Multiplication or acquisition MassiveResults MASTERY NICHE LEVERAGE TEAM SYNERGY RESULTS StabilityStability CashCash TimeTime HappinessHappiness FreedomFreedom DiversificationDiversification
- 11. BluKoGroup Making Dreams Come True 1. Idealisation 2. Visualisation 3. Verbalisation 4. Materialisation
- 12. BluKoGroup What is Time? • Everyone has the same amount of time: • Each week = 168 hours, 10,080 minutes or 604,800 seconds. • An average in our lifetime, we have 4,200 weeks. • Time is a non-renewable source.
- 13. BluKoGroup The Skill / Importance Matrix Importance CHECKING POST & EMAILS INVOICING & CREDIT CONTROL CUSTOMER CARE SALES & MARKETING Skills Home Fun - Handout Low High High
- 14. BluKoGroup Time Target Not Urgent & Not Important Urgent & Not Important Urgent & Important Not Urgent But Important ZONE Demand Delusion Distraction WE HAVE APPROXIMATELY 4,200 WEEKS IN OUR LIVES.
- 15. BluKoGroup Default Diary • What are the regular things you have to do weekly? • Fix them into a specific time • All other tasks fit around the other tasks • Follow your diary • Start small and add more to it
- 16. BluKoGroup What KPIs are Needed in Your Business? WHAT IS MEASURED HOW OFTEN? WHAT DOES IT TELL YOU? HOW IS IT USED? COMMENTS/ ACTION PLAN MARKETING & SALES Leads Weekly Level of interested parties Improved marketing Target = 10 a week FINANCIAL Profit Margin Monthly Profitability of business How much money in the pound is profit? Increase margin to 60% PEOPLE Absenteeism Daily Team productivity & moral Increased performance Action Plans for all employees PRODUCTION No. of complaints Weekly % of dissatisfied customers To improve service Receive feedback on all deliveries Home Fun - Email
- 17. BluKoGroup The Profit & Loss Statement Records • Sales/Income • COGS/COS/Variable • Gross Profit • Fixed Expenses • Net Profit 0 25 50 75 100 April May June July
- 18. BluKoGroup Successful Marketing The rule of 10 by 10. 10 different ways of marketing providing 10% of new business = 100% By having 10 different strategies you reduce the risk of damage to your business if some fail. Think of your business as a platform supported by your marketing. 10 legs is more sturdy than 2 or 3. 10% 10% 10% 10% 10% 10% 10% 10% 10% 10%100%
- 19. BluKoGroup 5 Ways Example 4,000 x 25% = 1000 x 2 x £100 = £200,000 x 25% = £50,000.00 Number of Leads x Conversion Rate = No. of Customers x No. of Transactions x Average Sale = Revenues x Margin = Profits 4,400 x 27.25% = 1,210 x 2.2 x £110 = £292,820 x 27.5% = £80,525.50 X 10% With a 10% increase in each area, that’s a 46% increase in your revenue and a massive 61% increase in your profits.
- 20. BluKoGroup What is a Belief? A belief is something you hold to be true Why are your beliefs so important?
- 21. BluKoGroup What are Your Beliefs? Sales People Customers. Product / Service Handout 1
- 22. BluKoGroup 4 Types of Sales People 1 The Order Taker Waits for someone to ask if they can buy. 2 The Product Pusher Talks about nothing but the product. 3 The Over Seller Promises the world just to get a sale. 4 The Problem Solver Helps the customer find what they need.
- 23. BluKoGroup Modalities Visual - 40% Auditory - 20% Kinaesthetic - 40% Handout 3 Why is this important?
- 24. BluKoGroup 4 Steps to Learning Unconscious Incompetence Conscious Incompetence Conscious Competence Unconscious Competence Awareness Intention / Practise Commitment
- 27. BluKoGroup The Question Funnel Who Where What When Why How Play Dumb and Dig Deep Open Ended Specific SOLUTIONS Temperature Detail
- 29. BluKoGroup Do Your Customers Leave Feeling… Or Satisfied? Delighted?
- 30. BluKoGroup How can you give Customers Something more than they Expected!
- 31. BluKoGroup Good Customer Service is… Proactive Don’t wait until there’s a problem to start taking care of your customers. BluKoGroup
- 32. BluKoGroup Customers Leave Because 1% Death 3% Move House 5% Buy From a Friend 9% Sold by a Competitor 14% Product or Price And 68%… BluKoGroup
- 33. BluKoGroup The Formula For Change (D x V) + F > R Dissatisfaction Vision First Steps Resistance
- 34. BluKoGroup Question Softeners Can I just ask… By the way… Incidentally…
- 35. BluKoGroup The Emotional Bank Account Deposits Withdrawals
- 36. BluKoGroup You Are Building a… Relationship And relationships need communication.
- 37. BluKoGroup Remember… True communication is the response you get. BluKoGroup
- 38. BluKoGroup 4 Different Customers The Owners The business must serve them by providing profits. The Customers The business must serve them by fulfilling their needs. The Team The business must serve them by providing recognition, rewards and a pay cheque. The Suppliers The business must serve them by paying bills.
- 39. BluKoGroup The Self-Focused Company Executives Middle Managers Supervisors Front-Line Staff Customers
- 40. BluKoGroup What Gives Your Customers a Feeling of consistency? How can you use this in your business?
- 41. BluKoGroup Keep on Getting Better Means Innovate Time to start thinking outside your mental box. Box You (Not in the box)
- 42. BluKoGroup Your Top Five Can you list your top five A grade customers? Can you list your top five C/D grade customers? Where do YOU concentrate your customer service efforts? 1 2 4 6 7 5 3 8 9 10
- 43. BluKoGroup All customers have are Needs & Wants
- 44. BluKoGroup Never Just Take an Order Ask QUESTIONS
- 45. BluKoGroup Home Fun - Bring Together The Last 4 Sessions USP & Guarantee Building a Successful Marketing Campaign Streetwise Marketing Sales Made Simple List your top learning’s for each session.
- 46. BluKoGroup The WOW Effect Value Added Expectations Met Expectations Not Met Dissatisfied Satisfied Dazzled / Delighted WHAT/RESULTS OUTCOMES PROCESS HOW WE DO THINGS HERE Gone Searching Searching At Risk At Risk At Risk Loyal Loyal Advocate Handout
- 47. BluKoGroup What is ONE thing you can do to increase the WOW factor?
- 48. BluKoGroup Who Are Your Internal Customers?
- 49. BluKoGroup The Cycle of Business You Customers TeamBusiness
- 50. BluKoGroup WIFLE / What I Feel Like Expressing The rules for a WIFLE are as follows: • Each person states what they feel like expressing. • Each person has the right to say whatever they feel like without interruption.
- 51. BluKoGroup From chaos to control Predictable cash flow Systemise for efficiency Structure for growth Well oiled machine Multiplication or acquisition A commercial, profitable, enterprise that works without you! Six Steps to Massive Results MassiveResults MASTERY NICHE LEVERAGE TEAM SYNERGY RESULTS StabilityStability CashCash TimeTime HappinessHappiness FreedomFreedom DiversificationDiversification Handout 1
- 53. BluKoGroup The Only 4 Ways to Leverage Your Business Leverage Through… People Systems MarketingFinance Handout 2
- 54. BluKoGroup Keeping a Time Log • Record what YOU do with every hour of your working day. • Weekly - track the tasks you SPEND most time on that require least skill and you enjoy least. • Either delegate or systemise these tasks to eventually remove yourself from the company. Handout 7 & 8
- 55. BluKoGroup What are the top 3 things you’ve learned today? We value your feedback. Any questions? Would you like a call with Patrick before the next session? 1. 2. 3. S9 S10
- 56. Thanks for Coming BluKoGroup See You Next Time TEAM BUILDING & LEADERSHIP 10th February, 2016