The document outlines essential interview skills, emphasizing preparation for each stage of the interview process such as grooming, body language, and techniques for answering questions. Key points include the importance of body language in non-verbal communication, strategies for building rapport, and common interview questions with suggested ways to respond. It also discusses alternatives to saying 'I don't know' and offers detailed techniques for effectively answering questions during interviews.

1. Interview skills

2. An interview is process it just not only a conversation
between two or more people where questions are asked
by the interviewer to elicit facts or statements from the
interviewee but it include many steps; to get selected
in an interview one have to be prepare for each and
every steps of the interview ; First we have to know
what are the steps in this process -

3. Steps of Interview process
 Grooming.
 Body language and gesture.
 Techniques of building rapport and trust.
 Techniques of answering questions.
 Most likely questions during the interview.
 What to say instead of I don’t know.
 Different stages of Interview.

4. Write down a Job application

5. Interviewer first buys YOU
Perceptions about you are influenced by :
How & what you say
How you look
Grooming

6. Keep your hands and feet neat Wear clean Socks
Be dressed in the formal clothes

7. Wear clean shoes Comb your Hair neatly
Shave properly

8. Remember first
impression is a long
last impression

9. Body Language.
Body language is nonverbal communication that
involves body movement.
Gesturing" can also be termed as body language
which is absolutely non-verbal means of
communication.
People during the conversation can convey a great
deal of information without even speaking;
through nonverbal communication

11. Notice how you sit, how you
stand, how you use you hands
and legs, what you do while
talking to someone.
ALL THIS IS AN INDICATION
TO YOUR PERSONALITY.

12. Body Language
NONVERBAL BEHAVIOR INTERPRETATION
Brisk, erect walk Confidence
Standing with hands on hips Readiness, aggression
Sitting with legs crossed, foot kicking slightly Boredom
Sitting, legs apart Open, relaxed
Arms crossed on chest Defensiveness
Walking with hands in pockets, shoulders hunched Dejection
Hand to cheek Evaluation, thinking
Touching, slightly rubbing nose Rejection, doubt, lying
Rubbing the eye Doubt, disbelief
Hands clasped behind back Anger, frustration, apprehension
Locked ankles Apprehension

13. Head resting in hand, eyes downcast Boredom
Rubbing hands Anticipation
Sitting with hands clasped behind head, legs crossed Confidence, superiority
Open palm Sincerity, openness, innocence
Pinching bridge of nose, eyes closed Negative evaluation
Tapping or drumming fingers Impatience
Steepling fingers Authoritative
Patting/fondling hair Lack of self-confidence; insecurity
Tilted head Interest
Stroking chin Trying to make a decision
Looking down, face turned away Disbelief
Biting nails Insecurity, nervousness
Pulling or tugging at ear Indecision

14. THE CONFIDENT LOOK

16. BE AWARE OF YOURSELF !!!
What you do might be interpreted in
several ways, depending on the setting
and who you are talking to. You’ll
probably want to use your body
language differently while talking .
These are some common
interpretations of body language and
often more effective ways to
communicate with your body.

17.  Most of us go about our day-to-day lives having
conversations with people without giving much thought
to the ‘way’ we communicate.
In fact, research studies have estimated that perhaps
as much as 55% of all communication is based upon
what people see and not what they hear. So, let’s take a
look at some of the most common aspects of body
language and what it conveys about us.

18. SMILE
Mahatma Gandhi has also mentioned that,
“You are not completely dressed until your face wears a
SMILE".

19. A smile is the best in ‘BODY
LANGUAGE’ that any person can
project, beware of the fake smile it is
very easy to recognise one.

20. Do’s and the Don'ts
How do I know as to what I am doing is right or not ……..????
OR
What is My Body Language like !!!!!
Let us find out.

21. Don’t cross your arms or legs
You have probably
already heard you
shouldn’t cross your
arms as it might
make you seem
defensive or guarded.
This goes for your
legs too. Keep your
arms and legs open.

22. Have eye contact, but don’t stare
If there are several people you
are talking to, give them all
some eye contact to create a
better connection and see if
they are listening. Keeping too
much eye-contact might creep
people out. Giving no eye-
contact might make you seem
insecure. If you are not used to
keeping eye-contact it might
feel a little hard or scary in the
beginning but keep working
on it and you’ll get used to it

23. Don’t be afraid to take up some space
Taking up space by
for example sitting or
standing with your
legs apart a bit signals
self-confidence and
that you are
comfortable in your
own skin.

24. Relax your shoulders
When you feel tense it’s
easily winds up as
tension in your
shoulders. They might
move up and forward a
bit. Try to relax. Try to
loosen up by shaking
the shoulders a bit and
move them back
slightly.

25. Nod when they are talking
Nod once in a while
to signal that you are
listening. But don’t
over do it

26. Don’t slouch, sit up straight
But in a relaxed way, not
in a too tense manner

27. Lean, but not too much
If you want to show that you
are interested in what
someone is saying, lean
toward the person talking. If
you want to show that you’re
confident in yourself and
relaxed lean back a bit. But
don’t lean in too much or you
might seem needy and
desperate for some approval.
Or lean back too much or you
might seem arrogant and
distant.

28. Smile and laugh
lighten up, don’t take yourself
too seriously. Relax a bit, smile
and laugh when someone says
something funny. People will
be a lot more inclined to listen
to you if you seem to be a
positive person. But don’t be
the first to laugh at your own
jokes, it makes you seem
nervous and needy. Smile when
you are introduced to someone
but don’t keep a smile plastered
on your face, you’ll seem
insincere.

29. Don’t touch your face
It might make you seem nervous and can be distracting
for the listeners or the people in the conversation

30. Keep your head up
Don’t keep your eyes on
the ground, it might
make you seem
insecure and a bit
lost. Keep your head
up straight and your
eyes towards the
horizon

31. Use your hands more confidently
Instead of fidgeting with your hands and
scratching your face use them to
communicate what you are trying to say. Use
your hands to describe something or to add
weight to a point you are trying to make. But
don’t use them to much or it might become
distracting. And don’t let your hands flail
around, use them with some control.

32. Keep a good attitude
Last but not least, keep a
positive, open and
relaxed attitude. How
you feel will come
through in your body
language and can make a
major difference.

33. Techniques of building rapport and
trust.
 Rapport is a state of harmonious understanding with
another individual or group that enables greater and
easier communication. In other words rapport is
getting on well with another person, or group of
people, by having things in common, this makes the
communication process easier and usually more
effective.
 This page examines rapport and how it can be built,
especially when meeting new people. Rapport is
important in both our professional and personal lives;

34.  Interviewer are more likely to select somebody who
they believe will get on well with their current
situation.
 Personal relationships are easier to make and develop
when there is a closer connection and understanding
between the parties involved – i.e. there is greater
rapport.

35. Techniques :-
 Break the Ice – As you get your self in to the interview
room, Ask permission to get in, wait for their response, and
then start with greetings. Remember don’t sit untill and unless
they don’t tell you to sit,
 Find Something in Common. Birds of the same feather
can fly together. People who like the same kind of music tend
to feel more at ease with each other than with those who prefer
differently.
 Humor - Try to inject an element of humor. Laughing
together creates harmony.

36.  Be conscious of your body language and other non-verbal
signals you are sending. Try to maintain eye contact for
approximately 60% of the time. Relax and lean slightly
towards them to indicate listening, mirror their body-language
if appropriate.
 Show some empathy. Demonstrate that you can see the other
person’s point of view. Remember rapport is all about finding
similarities and ‘being on the same wavelength’ as somebody
else - so being empathic will help to achieve this.
 Keep in mind, however, that lies are not tolerated. Once you
get caught in your own web, don't expect the person to place
their trust in you again.

37. Techniques of answering
questions.
 A question is a statement that solicits for a response.
Some questions a open ended requiring explanation,
elaboration and so on while other questions are close
ended requiring just a Yes or a No.
 As a expert you will have to master the art of how to
answer questions effectively.

38. 1. Understand the question –
 Before you plunge into answering a question, make
sure you are clear in your mind what the question is
about.
 There is no harm in seeking clarity over what is being
asked. Ask politely "I am sorry, I do not seem to
understand what you are asking, would you mind
rephrasing?"
 Remember that the essence of answering questions is
for you to make a positive contribution to the one who
is seeking an answer. Do not waste time. Seek
understanding first.

39. Getting into Details - Activity

44. What you perceive..
…may not be always true!
Always…
..get into DETAILS

45. 2. Listen carefully to the entire question –
 One way that can enhance your effectiveness in
answering a question in a relevant and objective
manner is when you allow the person asking the
question, give him time to finish.
 Some people take time to specify exactly what they are
looking for. Answering a question before it is fully
asked may seem disrespectful. Do not assume that you
know the direction the question is going hence you
want to help the person to get to the point.

46. 3. Pause and think carefully -
 You have to determine if you are qualified to answer
the question or someone else is.
 Are you authorized to speak on that subject. How
deep should the answer be?
 Pauses and moments of silence show that you are not
simply churning out whatever raw material you have in
your mind but a clearly thought through answer is
coming. You can actually prepare the person expecting
an answer by saying "Let me think..., Let me see..".
That way the person does not sit and wait thinking you
have not heard, you are simply ignoring etc.

47. 4. Answer the question and stop –
 Having understood what the question means, your role is
to answer to the best of your knowledge and stop.
 The tendency to volunteer information that has not been
asked for does not add value to you.
 I have come across people who after being asked a simple
question like "Where are you going?" they will stop and
think.
 When you always say mouthfuls of information, lies are
inevitable. You can easily begin to confuse yourself or say
conflicting statements without noticing it. I have seen
people who lose cases in court because they keep saying
statements which are then used against them at a later
stage of the proceedings.

48. 5. Relax and be confident –
 It is interesting to note that sometimes the same
question can be hard to answer depending on who and
what setting the question is being asked.
 If you are asked on a bus by the person sitting next to
you; "Would you mind telling me about yourself", it
may be a lot easier to articulate the question than
when you have a panel of four or five people in an
interview room where you are looking for a job.

49. 6. Master the general nature of questions –
 The most common questions are centered around
What? Where? Why? Who? When? How? Whose?
 Other questions are like statements that solicit for
detail. They give you the indication in such statements
as Illustrate, explain, clarify, state, describe,
investigate, list and so on. Watch out for such words in
order to deliver an answer that is relevant to what is
being sought.

50. 7. You may not know answers to every question –
 It is a noble thing to let some questions pass. You are
not the encyclopedia of every question that you come
across.
 Admitting that you do not know the answer is not a
sign of weakness. It is a sign that you know yourself
and would not want to participate in a guessing game.
 I have great respect for people who even in interviews
will tell you "I am yet to come across that concept but
it sounds really exciting" than one who agonizes over
the fact that every question has to be answered and
still wastes the next five minutes giving a lecture which
is innocent of the truth

51. 8. Avoid always answering a question with a question
 There are people who will never attempt to respond any
other way other than asking a question back.
 My wife asked me which was simply and to the point "Are
you going to the college today". My immediate response
was not about answering but "Why?". My answer would
have been either a "Yes, I am going, is there anything you
need, do you want to come along?" instead of an outright
"Why“

52. 9. If you are the expert, then show it –
 Sometimes people ask questions as they know you are
the one who know the best solution out.
 In instances where you know your stuff then provide
the rich answer required.
 Backup your answer with relevant examples, where
necessary.
 Just avoid giving lengthy explanations where a simple
answer would have worked.

53. 10. Avoid judging the person asking –
 It is easy to think that the person who asked a
question has no knowledge in a specific area.
 Some people ask questions about areas they have PhDs
in. They steer discussions in the direction of their areas
of specialization.
 When a question is asked, avoid attacking the person
for asking but stick to the point and answer what is
asked.

54. What to say instead of I
don’t know.
When you have no clue about the question, how do you
answer/act when you do not know the answer at all?
Telling the truth is pretty obvious. But how could you
try to transform this weakness into a strength? The
best course of action is to employ a phrase that avoids
misleading the other person, but still makes him or
her feel like you answered the question. Read on for
three phrases you can use in place of “I don’t know”
and the best times to use each one.

55. Question -
 If a person is suffering from Candidacies What
medicine would you suggest for him for fast recovery.
 What happen if we would have two moon…
 What is the currency of Algeria….

56. 1. When it’s Not Your Area of Expertise:
“I’m Not Sure I’m the Best Person to Answer That”
2. When Someone Asks an Unrelated Question:
“Here’s What Can I Tell You”
3. When You Should Know (But Don’t):
“That’s Exactly What I'm Seeking to Answer”

57. Role plays – Mock Interview

58. Difference between Biodata, resume
and C.V.
Bio Data Resume C.V.
One Page
consisting of
attributes,
hobbies,
interests,
educational
qualification of a
person.
One to two
pages
"Summary of
educational
qualification,
experience of a
person.
A longer, more
detailed synopsis,
indicating
professional
experience of a
person.

59. Impress your job
Interviewer

60. Most likely questions during
the interview.
 There are questions that Interviewer commonly ask at
interviews and it's important to be prepared to
respond to those interview questions. You don't need
to memorize an answer, but do think about what
you're going to say, so you're not put on the spot during
the job interview.
 Review the top 10 interview questions you'll most
likely be asked at an interview, plus the best answers.
Also, review the other questions you may be asked, so
you're prepared to ace the interview-

61. Top 11 Interview Questions
 Tell me about your self.
 Just take me through your resume.
 What is your greatest strength?
 What is your greatest weakness? –
 How do you handle stress and pressure? –
 Describe a difficult work situation / project and how
you overcame it. –
 How do you evaluate success?

62.  Why do you want to become HR manager? –
 Why should we select you? –
 What are your goals for the future? –
 Why are you leaving or have left your job? –

63. Tell me about yourself.
 This is really more of a request than a question.
 Your response should be focused and purposeful
 Communicate a pattern of interests and skills that
relate to the position in question
 Consider your response to this question as a
commercial that sells your autobiography.
 Provide an answer that includes information about
where you grew up, where you went to school, your
initial work experience, additional education and
special training, where you are now, and what you
intend to do next.

64. Tell me about yourself (Cont..)
 Start with your Name
 Give your place information
 Educational details
 Job experience if any
 Family details in short
 Example –
 My name is Anand Singh, I live in Kolkata, I have done
M.B.A. in H.R, I have 10 years of experience in training
and development, I have my parents, wife and kids in
my family…

65. Why do you want to join our
organization
 Tell them what you like about the organization.
 Relate it to your long term career goal.
 For Example –
 Sir it is a great privilege for anyone to work in a reputed
organization like yours, when I read about this
organization I found that my skills are matching your
requirements. Where I can showcase my skills to
contribute to the organization growth.

66. What is Your Greatest Strength?
 The best way to respond is to describe the skills and
experience that directly correlate with the job you are
applying for.
 When I'm working on a project, I don't want just to
meet deadlines. Rather, I prefer to complete the
project well ahead of schedule.
 My time management skills are excellent and I'm
organized, efficient, and take pride in excelling at my
work.
 I pride myself on my customer service skills and my
ability to resolve what could be difficult situations.

67.  Adoptability
 Hardworking
 Honest
 Flexibility
 Optimist
 Fast decision making
 Persistence
 Self motivated
 For Example –
 I am honest, self motivated and hard working girl with
positive attitude towards my career and my life.

68. What is Your Greatest Weakness?
 When you're asked what your greatest weakness is
there are several different ways you can answer, Never
tell your actual weaknesses. Include positive point in
your weakness.
 Straight forward
 Impatient
 Sensitive
 More talkative
 Trust people very quickly
 I cant say no if someone ask for help

69.  Take quick decision
 Get nervous when talking to stranger
 To speak lie is difficult for me
 I am bit lazy which I am not interested in.
 For Example :-
 I cant say no when someone ask for help and I am a bit
lazy about which I am not interested.
( Never speak more then two /three weakness )

70. How Do You Handle Stress /
Pressure?
 Stress is very important to me. With stress, I do the
best possible job. The appropriate way to deal with
stress is to make sure I have the correct balance
between good stress and bad stress.
 I need good stress to stay motivated and productive.
 I actually work better under pressure and I've found
that I enjoy working in a challenging environment.
 I've done some of my best work under tight deadlines,
where the atmosphere was very stressful.

71. How Do You Evaluate Success?
 "For me, success is about doing my job well. I want to
be recognized as someone who always does their best
and tries their hardest to make my goals.
 " "I evaluate success based on not only my work, but
the work of my team. In order for me to be considered
successful, the team needs to achieve both our
individual and our team goals.“
 "I evaluate success based on outcomes. It's not always
the path you take to achieve success that matters.
Rather, it's quantifiable results."

72. Why Should We Hire You?
 At this point you have to market your self.
 Interviewer is really asking, “What makes you the best
fit for this position?”
 Make a list of the requirements for the position,
including personality traits, skills, and qualifications.
 Then, make a list of the qualities you have that fit
these requirements
 For Example - If hired, I will bring my leadership
abilities and strategies for achieving profit gains to this
position.

73.  Share your knowledge/talent
 Work experience
 Share skills relate it to the job
 Career goal and related to the job
 For example – (for fresher)
 Sir as I am a fresher I have theoretical knowledge but I
can do hard work for my origination and I will put my all
efforts for the good progress of the organization. Being
punctual and sincere, I can finish the work given to me
on time and try my best to fulfill all the requirement of
organization from me.

74.  For example – ( Experienced )
 With reference to my work experience, I will satisfy all
the requirement for this job. I am sincere with my work
& would never let you down in anyway. I promise you
will never regret for the decision to appoint me in the
organization.

75. What is your expected salary
 Sir being a fresher salary is not at top of my priority list
it should be par with the industry standard..

76. Different stages of Interview.
There is, in fact, a logical process to the interview. By
knowing the particular the sequence of the interview,
you will perform with greater confidence. Every
interview is going to have its own flow, but the
following is a sample format for most one hour
interviews.

77.  1. Walking in the Door –
 Arrive no more than 10 minutes early.
 Go to the washroom and check your professional
appearance.
 Believe it or not when you walk in the office door, the
interview has started. It’s like being on stage, your
words and actions will be evaluated.
 Your image begins well before the actual interview.
 The secretary or receptionist is often the gatekeeper
and may give feedback to the hiring manager about
the first impressions.

78.  Be sure you treat them with respect and enthusiasm.
 You may be asked then to have a seat and wait.
 Observe the surroundings and get a feel for the work
environment.
 Collect your thoughts and think about how you want
to prepare for the Greeting stage by being yourself at
your best.
 Be sure you stay relaxed and control any nervous
habits.

79.  2. Greeting (1 Minute) – Next, your interviewer
comes out of their office and meets you for the very
first time. Stand up straight, smile proudly, look them
in the eyes, shake their hand firmly and introduce
yourself with a positive tone. Say, “It’s very nice to
meet you, (and restate their name)?” This increases
your chances of remembering it. First impressions
and body language are critical. The interview is won
or lost at this stage. By pretend this is your very first
day on the job, you will reduce your anxiety.

80.  3. Breaking the Ice (2 to 3 Minutes) – A good
interviewer may assume you are a bit nervous. They
may open by engaging you in some small talk to put
you at ease. This may include such topics as traffic,
parking, the weather, etc. Avoid politics, religion or
any controversial topics. Notice the surroundings very
carefully especially for the types of picture or items
that decorate the office. Make a positive comment and
connection to them to help you break the ice. By
getting the interviewer to like you, this demonstrates
your interpersonal skills and ability to get along with
others on the team

81.  4. Interview Expectations (1 Minute) – The
interviewer may begin by outlining the agenda and
scanning your resume. Be sure you get a sense of how
long the interview is so you can tailor your answers to
the time you have. If you have any urgent questions or
need clarification, then ask. Otherwise wait to ask
later. Get settled in and be prepared to respond
sincerely in the upcoming stage.

82.  5. General Interview Conversation (15 to 20
Minutes) – Most interviewers like to start with
“broad-brush” questions then move into a series of
questions about your education, experience,
credentials, skills and interest. Give a flawless
performance of your key achievements and prove your
knowledge of the company. Be clear about the top 3 to
5 things that you want to emphasize in order to
convince them to give you an offer. Be sure to listen
intently, reflect momentarily and then answer
optimistically

83.  6. Further Probing (15 to 20 Minutes) - The
interviewer will now probe further to see if you possess
the required qualifications to be successful in the
job. You will need to relate specific strengths-based
examples from your background that match what they
seek, but don’t ramble. The interviewer will be
attempting to get a better understanding of your style,
behavior patterns and potential for a blending with the
organization’s culture. Expect questions that ask:
How?, Why? and What did you do?

84.  7. Asking Questions (10 to 15 Minutes) - The
interview is a two-way conversation in which both
parties form an impression. Ask intelligent questions
that will help clarify your understanding of the job and
organization as well as demonstrate your enthusiasm
for the position. Do not ask about salary until an offer
is made. The interviewer may sell the benefits of the
position with their answers.

85.  8. Closing (2 to 3 Minutes) – At this stage, the
interviewer should be providing cues that it is time to
wrap-up. During the final minutes of the interview, be
sure you say something convincing that leaves a
positive and lasting impression. Summarize why you
are interested in the position and why they should hire
you – seal the deal! Lastly, kindly ask them, “What’s
the next step?” Do they need any additional
documents such as a list of references, transcripts,
writing sample, or application form? When will you
hear from them again? Be sure you thank them for
taking the time for granting the interview. Request a
business card. Be sure to firmly shake hands and smile
while maintaining eye contact as you part ways. Give a
warm goodbye anyone else you met at the office.

86.  9. Follow-up – To stand out, be sure to follow-up with
a thank you letter or note immediately, Don’t wait —
do it the very next day.. If you have not heard by the
time they said they would contact you, call to check on
the status of your candidacy and reiterate your interest
in the job.

87. Interview

88.  Mock Interview - Resume

89. We look forward to contribute
in your success journey