Rane Brake Lining Ltd is an Indian manufacturer of brake linings and pads established in 1964. It implemented total quality management (TQM) practices to address issues like high defect rates, long lead times to solve customer problems, and lack of customer focus. After implementing TQM, the company saw reductions in rejections and errors, increased employee suggestions, and received quality certifications. It aims to become a global player and continuously improve through new methodologies.

1. RANE BRAKES LINING LIMITED

3. PRODUCTS Brake Linings Disc Pads Composite Brake Blocks for Railways High Friction (K) Blocks Low Friction (L) Blocks

4. Clutch Facings Moulded Chord Woven Commercial Vehicle Brake Pads Sintered Brake Pads

6. Manufacturing Process

8. Criteria for Implementing TQM 1. Develop a business model to generate business for long period through Uniqueness in products & technology and Uniqueness in achieving certain excellence, 2. Reduce technological dependence on another company, 3. Create new market(s) or achieve drastic expansion of existing market, 4. Unique and enhanced utilization of manpower/human resources that drives a company to supply excellent people/manpower.

14. Daily JIT Monthly Compliance 1.0 0.85 0.70 C – Cost Index D - Delivery E - Nagare 2000 ppm 100 ppm 50 ppm Target Post TQM Pre TQM Global Majors Expectations Q-Quality Customer Return

16. Quality Performance

17. Delivery Performance