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The document outlines the responsibilities and requirements for a Hotel Manager position. The Hotel Manager is responsible for achieving optimal guest satisfaction, running the hotel according to standard operating procedures and policies, implementing marketing plans and products/services, handling complaints, and ensuring legal and regulatory compliance. Interpersonal skills required include being highly organized, efficient, proactive, result-driven, flexible, and able to both lead a team and take a hands-on approach.
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The role of sales and public relation in hotel
This document discusses the role of sales and public relations in hotels. It describes the sales department as playing an important role in enhancing business and the hotel's image. The sales department is responsible for group and convention sales, travel agent sales, banquet sales, and local individual sales. It also discusses the roles and responsibilities of the director of sales, sales coordinators, and public relations director. Maintaining guest history records is important for marketing and building good customer relations. The conclusion emphasizes the need for coordination across the sales function to optimize bookings.
Arura Hospitality - Corporate Profile
Arura Hospitality is a hotel management company that operates and manages hotels to provide guests with an extraordinary experience. They have extensive experience in the hospitality industry and provide a full suite of management services including marketing, sales, human resources, accounting and more. Their goal is to optimize profits and returns for hotel owners while relieving them of day-to-day responsibilities. They aim to achieve this through strategic business planning, experienced personnel, volume purchasing discounts, and multi-channel marketing efforts.
CV omkolthom 2016
Omkolthom Curriculum Vitae Professional Sales/BDM
The document provides a curriculum vitae for Omkolthom summarizing her career objective, skills, education, and employment history. She has over 18 years of experience in sales and marketing, including 11 years in the UAE. Her most recent role was as a Media Planner at Emirates Media, where she conducted research on clients and the media industry. Prior roles include Senior Sales & Marketing Manager at Concorde Hotel Fujairah and Sales & Marketing Manager at Holiday Inn Sharjah. She holds an Executive Master's Degree in Psychological Education/Social Work from Cairo University.
Priyanka_Chatterjee_Pune.
Priyanka Chatterjee has over 11 years of experience in B2B sales, account management, business development, and client relationship building. She has worked with companies like Monster.com, Adecco India, Jet Airways, and Toshali Resorts International in roles such as Enterprise Solutions Architect, Sales Manager, and Sales Executive. She holds a PGDBM from Kalinga Institute of Industrial Technology and a BA from Banaras Hindu University.
Resume-Ravi Nair-2015
- RavindranNair is a senior level professional with over 30 years of experience in sales, marketing, business development, and operational management in the luxury hotel industry.
- He has held roles such as General Manager and Head of Sales and Marketing at various 5-star hotels and resorts in India.
- His key areas of expertise include business development, professional sales and marketing, problem solving, internet marketing, customer relationship management, and strategic planning.
Similar to Randy No (20)
Day 2-day tours-&_travel_agency_(business_plan)
Day 2-day tours-&_travel_agency_(business_plan)
Randy No
- 18. STATUS PLAN GM : Operations The Hotel Manager is responsible for achieving optimal guest satisfaction and a good working environment to attain all set objectives. To achieve this, the Hotel Manager should run the hotel in accordance with the Standard Operating Procedures and Policies as set out by the company. The Hotel Manager shall see to the implementation of optimal and attractive products and services required to address the hotel’s target groups, based on pre-agreed marketing plans and budgets. The Hotel Manager shall ensure the correct production and distribution of information and promotion materials as agreed to. Handling complaints, in the resort. Other reliable to the above mentioned, tasks in order of the executive; Handing over opinions and beliefs, decisions etc. to the executives; Leading various internal and external meetings; Supervise the fulfillment of the regulations of the employment legalization, Occupational Health & Safety Act, regulations and other legal requirements Correct use of Company's corporate identity. Maintain contacts with public authorities Highly managerial capacities • Highly organized and efficient individual • Pro-active and result driven Flexible • Both team player and captain (hands-on) • Ability to adapt vision and proven flexibility
- 20. Quality of services Property management Revenue Hygiene Standards SOP Mice Groups Walking guest Online Booking Wedding TO/TA/OTA’s
- 21. International Market Sale Advertising Travel Guide Book Beer Companies Steel factory Coke Factory French market Russian Marketing China Market Australia Market Trip Adviser Ranking (Brochures) European market Video Clip Local TV Station News Paper Radio Tourist Fair BIS & IS Vietnam Uni School ACG VN-UNESCO Collect School International Uni
- 23. To be a successful hotel in your market you must know 4 things……… Hotel Surroundings › Key Competitors: Hotels within a 3-5 mile radius › Key Selling Points: Mall, Restaurants, Sporting Events Hotel Needs › What areas does your hotel need to work on? GOALS? ADR, Rev Par, Occupancy, Overall Revenue Corporate Clients, Group & Tour, Week or Weekend Leisure Hotel Strengths › What does your hotel offer that competition does NOT? › How can you stand out from your competition? Hotel ‘Weaknesses’ (Areas to Work On) › You MUST understand what your hotel does not offer before you can sell & market your product successfully › Put yourself in the consumers position & point of view S.W.O.T Analysis (Strengths, Weaknesses, Opportunities & Threats)
- 24. Bad Weather Special” (previous example) › Hand out coupons or flyers to surrounding businesses offering special weather rate. › Employees that travel may need a place to stay › Managers, Doctors, Nurses travel 30+ miles “Weekend Warrior” › What are the slower days of the week for your hotel? › Our hotel loses Occupancy during certain times of the year during the weekend.