Rajneesh Sharma has over 7 years of experience in operations excellence and training. He is currently an Assistant Manager at Genpact with over 2 years of experience managing teams of agents and consistently meeting metrics. Prior to Genpact, he worked at Dell International Services and Wipro BPO in managerial roles, managing teams and processes. He has a diploma in software technology and systems management from NIIT as well as a Bachelor's degree from Delhi University.

1. Name: Rajneesh Sharma, OHR: 703080182
Designation & Vintage: Assistant Manager (2 years)
Cell Number: 09649841234
BACKGROUND
Seven yeas of rich industry experience in
operational excellence and training. Track record of
the team consistently meeting and exceeding key
operational metrics and keeping the process
trained and updated as per client specifications.
Key contributions include client management,
people management and data analytics.
EDUCATION
2 Years Honors Diploma in software technology
and systems management from National Institute
of Information Technology – NIIT.
Graduate in Bachelor of Arts from Delhi
University.
Any other Preference: (ex: Location
constraint, Shift timing)
NA
EXPERIENCE (Genpact – Since Feb 2011)
• Team Leader with Santander Jaipur,
managing a team of 30 Agents. Team
consistently green on operational metrics and
quality. Spoc for process training and quality.
• Team Leader with iYogi Hyderabad,
managing a team of 25 agents. Team
consistently met sales targets. Spoc for
process training and quality.
Experience( Prior to Genpact)
• Dell International Services from May 2009 -
Aug 2010 – Team Manager for Dell XPS chat
support and Core voice support. Team was
consistently green on key operational metrics.
Spoc for process training and quality.
• Wipro BPO from Dec 2004 - Mar 2009.
Joined as an Associate and got promoted as a
Team Leader for AOL and HP Printer support.
Team member of transitioning HP from Kolkata
to New Delhi
Awards & Recognition
 Star FLM in BFSI&H – May, Jul, Nov, Dec 2012
and Mar2013.
 Top team in Dell XPS, Jan – Mar 2010 (8 teams)
 ISO 27001:2005 HP (New Delhi Site - 2008)
 Highest people practices score – 2008 ( HP ) and
2007 ( AOL CS )
 Top team in AOL CS, Jul – Sep 2007 (17 Teams)