This document summarizes a 5-day training course on business systems analysis that covers the breadth of the business analyst role from both technical and soft skills perspectives. The training includes different tools and techniques, theory and practical exercises, and a case study to reinforce learning. Topics covered include fundamental skills for business and systems analysts, analysis techniques, modeling tools, and requirements documentation. The goal is for participants to understand and apply both technical and soft skills as a business analyst.

1. Business Systems
Covering the Breadth of
the Business Analyst Role
• Different tools and techniques
from a technical perspective
and the emotional intelligence
needed to be a great BA.
• Theory and practical exercises
at an individual and group level.
• A case study through all 5 days
of the training to help reinforce
the learning.
You will cover the following and more:
Fundamental skills and
knowledge for Business
and Systems Analysts.
Analysis
Melbourne
18-22 November 2013
20-24 January 2014
17-21 March 2014
Adelaide
25-29 November 2013
7-11 April 2014
Canberra
2-6 December 2013
20-24 January 2014
31 March-4 April 2014
Sydney
2-6 December 2013
10-14 February 2013
31 March-4 April 2014
Brisbane
9-13 December 2013
10-14 February 2014
Perth
24-28 March 2014
www.softed.com

2. Copyright © 2013 Software Education Australia Pty Ltd. Correct as at October 2013.
Business Systems
Analysis
Fundamental training covering the breadth of
the Business Analyst role from the perspectives
of technical and emotional intelligence.
5 DAYS
Have you downloaded a QR Reader on your
mobile? If so, scan this code to be directed
to the course overview.
www.softed.com
Book Now
Go to www.softed.com/courses/BSA
email info-au@softed.com
course fees $2,860 inc. GST
* Every 5th person attending the same course (date and
location) from the same organisation attends for free.
For terms and conditions visit www.softed.com/register/terms.aspx
Throughout this course you will:
 Understand and apply both aspects of the BA role from a
technical and soft skills perspective.
 Be coached and guided with theory and practical exercises
to help you learn.
 Learn from experienced and passionate trainers.
On completion of this course you will:
 Receive a certificate of participation.
 Receive 35 Continuing Development Units to go towards your
IIBA CCBA and CBAP Certification.
Pre-requisites; Nil.
Do I need prior I.T experience to benefit from this training?
You do not need I.T experience to benefit from this training.
Public courses are running in;
We can also run Business
Systems Analysis as an
in-house tailored option
anywhere in Australia.
Ask us Today!
Sydney
Melbourne
Brisbane
Canberra
Adelaide
Perth
Core Pathway for businesS analysts
Software Education offer a complete Business Analysis curriculum.
Please contact us to discuss your pathway.
SKILLS
TECHNIQUES
SYSTEM DESIGN
PROGRAMMING
COMMUNICATION
LEADERSHIP
AGILE
Course Snapshot
• The role of the Business Analyst in the context of the
system development lifecycle
• The value brought by Business Analysts and Systems
Analysts to both a project and to an organisation
Project Scope and Planning the Analysis
• Importance of communication
• Tools and techniques
• The rule-of-thumb planning technique
Effective Requirements
• The value of effective requirements
• Levels and types of requirements
• Good practice standards for representing requirements
Understanding the Business Environment
• The five B's (Business Objectives, Business Actors,
Business Events, Business Processes and Business Objects)
Investigation Techniques
• Practical skills
• Investigative techniques
• Planning, conducting and following up a structured
investigative interview
• Workshops and brainstorming
• Observation
• Searching records
• Questionnaires
• Random sampling
• Application of investigative techniques using the structured
interview as the primary investigation tool
Tools and Techniques for Modelling the System
• Business Process Modelling
• Use Cases
• Entity modelling / Class diagramming
• Normalisation
• Logic tools
Structured Walkthroughs and Critical Appraisal
• Introduction to documentation structures
• A practical guide for requirements documentation, and an
examination of templates, reviews, structured walkthroughs
and the concept of critical appraisal
Delivering a Presentation
• Presentation techniques (planning of the presentation, use
of presentation notes, visual aids, and tips for presentation
delivery)
• Participants use some of the new tools and techniques
discussed during the course in the delivery of a formal
presentation
Tools and Templates
• A set of tools and templates that assist participants in
being immediately productive back in their workplace
*IIBA Endorsed Training
Please call us on 1800 145 152 to connect with one of our
friendly Account Management team who are happy to assist
with any of your enquiries.