The document discusses ISO certification and provides guidance on obtaining certification. It explains that ISO certification demonstrates compliance with an international quality standard through a third-party audit. It warns that there is a risk of purchasing an ISO certificate without proper implementation or evidence of compliance, which can waste time and money. The document recommends implementing the ISO standard, undergoing training, and selecting an accredited certification body to obtain a legitimate certification.

1. 1
Do You Really Know…!?
What Is ISO Certification?

2. 2
An ISO certification is
NOT-A-LICENSE that
permits an activity.
An ISO certification is a demonstration of your compliance against a Quality
Standard such as ISO 9001; an international standard developed & published by ISO.
An ISO certification is a 3rd party endorsement of organization’s compliance to the
ISO standard.

3. Quick Guide to
ISO Certification
Beware!
Stay Informed, Stay Happy
MULTIPLE OPTIONS may lead to CONFUSION!
Take Informed Decision, avoid Wrong Decisions!
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4. Certification Body Vs Accreditation Board
ISO Certification: The Conventional Method
Your
Organization
ISO:
International Organization
For Standardization
 Only Develops & Publishes
International standards!!
 Neither ISSUES ISO Certificates nor
play ANY ROLE in certification
process.
Certification Body (CB)
or
Conformity Assessment
Body (CAB)
IAF:
International
Accreditation
Forum
A.B.
A.B.
A.B.
A.B.
A.B.
A.B.
A.B.
A.B.
Accreditation Board (A.B.):
Member of IAF and
chosen only one per country.
Eg.: UKAS, JAS ANZ, DAC etc.
P.S.: CB & AB are often confused
Implemented ISO Standard is audited and evidences
of compliance are observed before awarding
certificate
Accreditation to CB is granted based on
ISO 17021 for conformity assessment of
management systems
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5. There’s a HIGHER PROBABILITY that you may
land up BUYING an ISO Certificate
without having any
EVIDENCES OF COMPLIANCE to the
ISO Standard.
ISO Certificate without EVIDENCES OF
COMPLIANCE may lead to suspension of the
certificate as well as wastage of time, money
& efforts.
esting in quality certification
Think Before You Invest!
Don’t take WRONG DECISIONS
Take INFORMED DECISIONS
5

6. Litmus test for
PURCHASED ISO Certificate
Or
Wall Hanging ISO Certificate
 ISO Certificate is issued without ‘Ethical Certification
Audit’.
 ISO certificate is issued against ‘Proofs of Address &
Company Registrations’.
 There are ‘No Evidences of Compliance’ against the
ISO standard.
 The ISO Certificate is issued promptly say ‘Within 2
Weeks’.
 There has never been an ‘Internal Audit’ within the
organization.
 The organization ‘Doesn’t Know About ISO
Standards’.
 The organization ‘Doesn’t Know About the
requirements of the ISO Standards’.
6
No
Implementation
No
Audit
Purchased ISO
Certificate

7. Litmus Test for
Ethical ISO Certificate?
 An ‘Ethical Certification Audit’ is performed.
Ethical Certification Audit: The Lead Auditor along with
a team visits your facility and audits your implemented
management system against the ISO standard and
submits the audit report to the certification body.
 The Organization has undergone for ‘Training of the ISO
Standard’
 The ISO Standard has been ‘Implemented’. It may take 2 to
3 months of time for a small size organization.
(For ISO 9001:2015 Documentation Requirements)
 Compliance is observed through ‘Internal Audits’.
 The Organization selects a ‘Credible, Recognized, Impartial
& Accredited Certification Body’ for auditing the
implemented ISO Standard.
 The organization’s team understands that it’s ‘Not a Legal
Certification’ but a ‘Management System Certification’
instead. It is also ‘Not A Product Certification’.
7
Implement ISO Standard Vektors Academy Certified Employees
Get your organization Certified by an Impartial, Credible, Recognized & Accredited
Certification Body
&
Grow your Business to the desired Business Potential

8. Options Analysis
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How would my
customer know that
I have ‘Purchased
ISO Certificate’? ISO Standards are for Quality & Business Excellence of the organization. Certification
against these standards does not endorse that you offer quality product/services OR
the product/services offered by you, meets customer’s satisfaction.
If you think, Certificate is an endorsement of quality
product/services, choose from the TOP Certification
Bodies such as TUV, DNV, BSI, SGS etc.
What are ‘Evidences of
Compliance’?
• ‘Evidences of Compliance’ is the proof that you have an
implemented ISO Standard and your organization holds
a valid ISO Certificate.
• The compliance is observed & evidences are recorded
in an Audit Report. ISO certification is based on these
findings (Evidences of Compliance to the ISO standard).
• During Surveillance & Surprise Audits these evidences
are verified for the continuity of your ISO Certificate for
the validity of 3 years.
• The same is verified during 2nd party audits done by
your customers.
How does ISO help me get more
customers?
ISO standards help organizations to establish ‘Customer Focused Management System’ which shall result in:
Enhancing customer’s satisfaction
Achieving desired business Results
Identify and address the Business Risks & Opportunities.
Expending Work Efficiency
Bringing quality and continuous improvement into the heart of your business

9. What is QMS?
QMS drives BMS to achieve planned results:
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BMS
QMS
Quality Management System
Business Management System

10. Why do we refer an Organization as System?
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System
(Organization)
INPUT OUTPUT
INPUT OUTPUTPURCHASE PRODUCTION SALES LOGISTICSMARKETING

11. OLD ISO 9001:2008 Standard
Vs
New ISO 9001:2015 Standard
11
• SOPs,
• Quality Manual
• Formats
• Work Instructions
Business Risks and Opportunities Assessment
Understanding The Organization And Its
Context
Determination Of Organizational Scope
Considering External And Internal Issues
Identification & Address To The Needs &
Expectations Of The Interested Parties
Multiple other requirements leading to
Quality & Business Excellence etc.
OLD ISO 9001:2008 Standard
(Quality Management System)
NEW ISO 9001:2015 Standard
Business Management System
+
Quality Management System
QMS BMS
Latest ISO Standard
ISO 9001:2015

12. Process Control
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13. How can I get my organization certified?
• Certification to an ISO standard is not a requirement and you can use the
standard to improve the way you work without being certified. However,
third-party certification – when an independent certification body audits
your practices against the requirements of the standard – is a way of
signalling to your buyers, customers, suppliers and other stakeholders
that you have implemented the standard properly. Therefore, a good first
step is evaluating whether certification makes sense for your
organization.
• Although certification might reassure customers that your products and
services are in line with their expectations and might in some cases be a
prerequisite to working with certain clients.
• Many organizations benefit from using the standard without seeking
certification.
• If you do opt to get certified, the first step is to implement and fulfil the
requirements of the standard. As a second step, find a certification body
as ISO does not perform certification.
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14. What are quality
management Principles?
ISO 9001 builds on seven quality management principles. Following
these principles will ensure your organization or business is set up to
consistently create value for its customers. With these seven pillars
firmly in place, implementing a quality management system will be
much easier.
• Customer focus
• Leadership
• Engagement of people
• Process approach
• Improvement
• Evidence-based decision making
• Relationship management

15. Structure & Clauses of the latest Version: ISO 9001:2015 ?
ISO 9001:2015 (the most recent version of the standard) is
made up of a number of different sections, each
concentrating on the requirements involved in different
aspects of a quality management system.
• Clause 0-3 – Introduction and scope of the standard
• Clause 4 – Context of the organization
• Clause 5 – Leadership
• Clause 6 – Planning
• Clause 7 – Support
• Clause 8 – Operation
• Clause 9 – Performance evaluation
• Clause 10 – Improvement
There are Sub-Clauses to each of the above clauses.
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16. What is PDCA?
NOTE: In addition, the methodology
known as “Plan-Do-Check-Act”(PDCA)
can be applied to all processes. PDCA
can be briefly described as follows.
Plan: establish the objectives and
processes necessary to deliver results in
accordance with customer requirements
and the organization’s policies.
Do: Implement the processes.
Check: monitor and measure processes
and product against policies, objectives
and requirements for the product and
report the results.
Act: take actions to continually improve
process performance.
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17. Disclaimer on www.vektors.in 17
4 Context of
Organization
5 Leadership 6 Planning 7 Support
Understanding
the Organization
& its Context
Expectation of
Interested
Parties
Scope of
Management
System
QMS
Leadership &
Commitment
Quality Policy
Roles,
responsibilities
and authorities
Actions to
address risks and
opportunities
Quality
objectives
Planning of
changes
Resources
Competence
Awareness
Communication
Documented
information
P L A N
8 Operation
Operational planning
and control
Requirements for
products and services
Design and
development of
products and services
Control of externally
provided processes,
products and services
Production and
service provision
Release of products
and services
Control of
nonconforming
outputs
DO
9 Performance
evaluation
Monitoring,
measurement,
analysis and
evaluation
Internal audit
Management
review
CHECK
10
Improvement
General
Nonconformity
and corrective
action
Continual
improvement
ACT
PDCA Matrix

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How do I get started ?
There are many ways an organization can implement a
quality management system. But here are a few tips to
get you started:
Tip 1 – Define your objectives. Why do you want to implement
the standard ?
Tip 2 – Make sure senior management is on board. It is crucial
that everyone – from the top down – is supportive of the
initiative and its objectives.
Tip 3 – Identify your organization’s key processes for meeting
your objectives as well as your customers’ needs. Within each
of these processes, make sure you understand our customers’
requirements and can guarantee that these are met – each
and every time. This will form the basis of your quality
management system.

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What Benefits to expect from ISO 9001:2015?
There are multiple benefits and significant changes which may result in Business
Profitability, Effective Process Dependent Management System, Manpower
Efficiency etc. The key benefits may be as follows:
Identify and address the Business Risks & Opportunities.
Expending Work Efficiency
Bringing quality and continuous improvement into the heart of your business
An integrated approach towards customer satisfaction
ISO 9001 has provided many benefits to the business community over the years.
Over 82% organizations that embraced ISO 9001 gained benefits from such
certification:
66% improved quality of their products or services
60% reduced the likelihood of mistakes
57% attracted new customers

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Why Choose
Vektors?
• More than 15 Years of Rich Industrial Experience
• Worldwide network of senior Auditors, Trainers & Consultants
• Ethical and Effective Compliance to the latest version
• Complementary*, Employee Internal Auditors Certification by
‘Vektors Quality & Business Excellence Academy’
• Complementary*, Ethical ‘Business Trust Seal’ (subject to terms,
Conditions & inspection)
• Changes that are Visible and may result in Business Efficiency
and an Effective Management System
Silver Business Trust Seal Gold Business Trust Seal Platinum Business Trust Seal
*Conditions Apply

21. Call Vektors for
Interactive Awareness Program
On
+91-9820444925
Ethical Business Trust Seals:
Vektors Business Trust Seals
(Subject to inspection)
Platinum
Gold
Silver
Vektors Academy for Quality & Business Excellence
21
Training & Certification Programs:
You will be glad, you did!

22. Call Vektors for
Interactive Awareness Program
On
+91-9820444925
Ethical Business Trust Seals:
Vektors Business Trust Seals
(Subject to inspection)
Platinum
Gold
Silver
Vektors Academy for Quality & Business Excellence
22
Training & Certification Programs:
You will be glad, you did!

23. Call Vektors for
Interactive Awareness Program
On
+91-9820444925
Ethical Business Trust Seals:
Vektors Business Trust Seals
(Subject to inspection)
Platinum
Gold
Silver
Vektors Academy for Quality & Business Excellence
23
Training & Certification Programs:
You will be glad, you did!