This document discusses quality management systems and standards in the aviation industry. It provides an overview of the evolution of quality management concepts and supporting standards such as ISO 9001. The key principles of quality management are outlined, including management leadership, risk management, process approach and continual improvement. The structure and requirements of the ISO 9001 quality management system standard are summarized. Industry-specific standards for aviation, space and defense like AS 9100 are also introduced.

1. 1
Quality Management Systems
Aviation Industry - Maintenance
Dr Ali AL-Zubaidi FCQI CQP
Integrated Management Systems Associates (IMSA)

2. 2
Evolution of Concept of Quality

3. 3
Evolution of Quality Management Systems &
Supporting Standards
1979: BS 5750 (Quality Control)
1987: ISO 9001 (enhanced Quality Control)
1994: ISO 9001 (Quality Assurance)
2000: ISO 9000 Family (Quality Management System
(incorporating Process Approach & Continual Improvement)
2008: ISO 9000 Family (Quality Management System
(re-enforced)
2015: ISO 9000 Family (Quality Management System
(incorporating Risk Management)

4. BAEKSA/QCDP/Module No.1/Functional Competency Element No. 1/February 2017 4
Quality Management
Quality Management
17
Quality Improvement
Quality Planning
Quality Policy & Objectives
Quality Assurance
Quality
Control

5. 5
Management Principles
Current (7)
Customer focus
Leadership
Engagement of people
Process approach
Improvement
Evidence-based decision
making
Relationship management
Old (8)
Customer focus
Leadership
Involvement of people
Process approach
System approach to management
(now incorporated in the process approach)
Continual improvement
Factual approach to decision making
Mutually beneficial supplier
relationships
53

6. BAEKSA/QCDP/Module No.2/Functional Competency Element No. 5/February 2017 6
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Quality Management System Standard
Structure

7. BAEKSA/QCDP/Module No.2/Functional Competency Element No. 5/February 2017 7
1. Improvement
2. Leadership
3. Support
4. Operation
5. Performance Evaluation
6. Planning
ISO 9001:2015 Provisions
34

8. 8
Quality Management System Standard
Structure
Leadership
(5)
Improvement
(10)
Support (7) &
Operation (8)
Planning (6)
Performance
Evaluation (9)
Plan Do
Check
Act

9. 9
▪ Less prescriptive, but with greater focus on achieving conforming
products and services
▪ More user friendly for service providers and knowledge-based
organisations
▪ Greater leadership engagement
▪ More structured planning for setting objectives
▪ Management review is aligned to organisational results
▪ Opportunity for more flexible documented information
▪ Addresses organisational risks and opportunities in a structured
manner
▪ Addresses supply chain management more effectively
▪ Provide opportunity to establish an integrated management system
that addresses other elements such as environment, health &
safety, business continuity, etc.
Quality Management Systems Standards
Summary Features
111

10. 10
Annex SL
ISO 9001
(QMS)
AS 9100 AS 911O AS 912O AS 9115
Quality Management Systems
Standards – Aviation, Space & Defence
Industries

11. 11
▪ AS 9100: Quality management systems - Requirements
for aviation, space and defence organisations
▪ AS 9110: Quality management systems - Requirements
for aviation maintenance organisations
▪ AS 9120: Quality management systems - Requirements
for aviation, space and defence distributors
▪ AS 9115: Quality management systems - Requirements
for aviation, space and defence organisations -
deliverable software
Quality Management Systems Standards –
Aviation, Space & Defence Industries
117

12. 12
System
Set of interrelated or interacting elements
(processes)
Management System
Set of interrelated or interacting elements of an
organisation to establish policies and objectives and
processes to achieve those objectives
Quality Management System
Part of management system with regard to quality
Quality Management Systems
16

13. BAEKSA/QCDP/Module No.1/Functional Competency Element No. 2/February 2017 13
Management
Systems (MS)
Management Systems vs. Management
Standards

14. 14
NOT ONLY
MS ≠ Standards
MS = Standards+++++
Standards are Generic
while
MS is Specific
Standards
(Requirements
& Guidelines)
Stakeholders
Requirements
(Needs &
Expectations)
Statutory &
Legal
Requirements
Specific
Business
Requirements
Management
Systems
(MS)
Management Systems vs. Management
Standards

15. 15
Quality Management System
▪ A quality management system is dynamic enveloping over
time through concept of continual improvement.
▪ Every organisation has quality management activities,
however, these need to be planned and managed in a
systemic way.
▪ Developing a quality management system enables
organisation to focus on activities that really add value to the
organisation and its stakeholders.
▪ Such a system provides framework for planning, executing,
monitoring and improving performance activities within
organisation.

16. 16
▪Comprises activities by which the organisation identifies its
objectives and determines the processes and resources required
to achieve desired results.
▪Manages processes and their interactions, together with
resources required to provide value and realize results for
relevant interested parties (stakeholders).
▪Enables top management to optimize the use of resources
considering the long and short term consequences of their
decisions.
▪Provides the means to identify actions to address intended and
unintended consequences providing products and services.
Quality Management Systems (QMS)
19

17. ✓ Deliver customer (stakeholders) satisfaction
✓ Deliver safe products and operations
✓ Deliver business assurance
✓ Enable continual improve through lessons learned
★ It is not simply about obtaining certification
★ Do you agree?
Why do we need a quality
management systems?

18. 18
Management Leadership & Role
▪Determining critical (core & supporting) processes and their
interactions.
▪Determining & evaluating of risks associated with processes
and interactions
▪Ensure effective strategic, system and operational planning.
▪Provision of adequate resources (human & infrastructure).
▪Ensure competency of human resources and capability of
infrastructure.
▪Implementing appropriate control measures.
▪Monitoring of processes performance.
▪Effective internal and external communication.
▪Performing planned reviews to ensure effective performance of
implemented quality management system.

19. 19
Management Systems Key Elements
Context of Organisation
Stakeholders Needs
Process
Management
Risk
Management
Continual
Improvement
Management

20. 20
Process
Set of interrelated or interacting activities that use
inputs to deliver an intended result
▪Processes are planned & managed under
controlled conditions for effectiveness &
efficiency
▪Outputs from processes could be inputs to
other processes & vise-versa
▪Some processes (special) have outputs which
cannot be readily or economically verified
Process Management
67

21. 21
42
Process Management

22. 22
Implementation considerations
▪ Use a risk-driven approach throughout your organisational
processes
▪ Identify and prioritize what the risks are in your organisation
(it depends on context: product or process complexity,
organizational complexity)
✓ what is acceptable?
✓ what is unacceptable?
▪ Plan actions to address the risks
✓ how can I avoid, eliminate or mitigate risks?
▪ Implement the plan; take action
▪ Check the effectiveness of the action; does it work?
▪ Learn from experience; improve
Risk-based Thinking
82

23. 23
47
Process Risk Profile
Process Controls

24. 24
Plan, implement, and control processes needed to assure product safety, as
appropriate to organisation.
These processes can include:
✓hazard identification, including reactive and proactive methods;
✓analysis, assessment, and control of safety risks associated with identified
hazards;
✓identification and management of changes that may impact product safety;
✓assessment of the effectiveness of safety management processes;
✓provision of training on product safety responsibilities to relevant personnel;
✓communication of product safety information, including safety-critical
information, safety events, and changes to safety procedures, as applicable;
✓reporting of safety events to the customer, authorities, and type certificate
holder in accordance with customer and regulatory requirements.
Product Safety
131

25. 25
• Addresses need to determine and manage the knowledge
maintained by the organisation to ensure effective operation
of its processes. ︎︎︎ ︎︎︎
• Organisational knowledge requires protection as it:
➢Safeguard organisation from loss of knowledge, through
staff turnover and failure to capture and share information
➢Encourage organisation to acquire knowledge, through
learning from experience, mentoring & benchmarking
▪ Capturing of knowledge from lessons learned and introducing
relevant change
▪ Identification of experts able to transfer knowledge, on job
training, tutorial sessions
▪ Implement succession planning activities
Organisational Knowledge
98

26. 26
Plan, implement, and control processes,
appropriate to the organisation and the product,
for the prevention of counterfeit or suspect
counterfeit part use and their inclusion in
product(s) delivered to the customer.
Plan, implement, and control a process
appropriate to the organisation and its scope of
work that identifies and prevents the use of
unapproved and suspected unapproved parts.
Counterfeit Parts
134

27. 27
Establish, implement, and maintain a process that ensures approved parts:
a. properly identified, as appropriate for product or to which they are to be
fitted;
b. acceptable for installation on product or article, in accordance with applicable
requirements from competent authority or the customer;
c. if used, are in a satisfactory condition and that their airworthiness is
ascertained, in particular applicable airworthiness directives have been
accomplished;
d. if life limited, do not exceed those limits and that all related documented
information is available;
e. if removed from an aircraft involved in an accident or incident, are processed
per a specific work order including all inspections and repairs deemed
necessary to ensure parts are airworthy prior to installation;
f.if dismantled, have been managed by an organisation that:
✴holds the required approvals;
✴complies with applicable requirements related to environmental impact;
✴is able to manage the necessary documented information.
Counterfeit Parts
134

28. 28
Persons doing work under the organisation’s control are aware of:
a.quality policy & relevant quality objectives;
c. their contribution to the effectiveness of the quality management
system, including the benefits of improved performance;
d.implications of not conforming with quality management system
requirements;
e.relevant quality management system documented
information and changes thereto;
f. their contribution to product or service conformity;
g.their contribution to product safety;
h.importance of ethical behaviour;
i. safety policy and safety objectives related to the product;
j. Human factors and their potential consequences on
maintenance activities.
Awareness
144

29. 29
• Standard now refers to only “documented information”,
covering all types of documentation, i.e no mention of
“documents”, “documented procedures” or “records”.
• These types of documentation can still be used but it is
the decision of the organisation.
• Organisation is responsible for determining what
documented information needs to be maintained
(documented procedure) and retained (records) and
period of time for which it is to be retained and media
to be used for its retention
Documented Information
103

30. 30
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