This document is a seminar presentation on Quality Function Deployment (QFD). It defines QFD as a system for translating customer requirements into appropriate company requirements at each stage from research to marketing. It provides a timeline showing the origins and development of QFD from 1966 to 1976. It also includes an explanation of the House of Quality, the primary QFD planning tool that converts customer needs into product design requirements. Benefits of QFD discussed are improved customer satisfaction, facilitated teamwork, and documentation.

1. SENTHUR POLYTECHNIC COLLEGE
DEPARTMENT OF MECHANICAL ENGINEERING
4020530/ COMPUTER INTEGRATION MANUFACTURING
SEMINAR PRESENTATION
Submitted by
S E M I N A R T O P I C
O U A L I T Y F U N C T I O N D E P L O Y M E N T
S U B M I T T E D B Y
V I G N E S H . G
( 2 2 2 1 6 4 0 5 )

2. INTRODUCTION
• Quality - Meeting Customer Requirements
• Function - What Must Be Done ?
• Deployment - Who Will Do It? , When ?

3. DEFINITION
QFD may be defined as “A system for translating
customer requirements into appropriate company
requirements at each stage from research and product
development to engineering and manufacturing to
marketing/sales and distribution”

4. TIMELINE OF QFD
•1966-Development of QFD by DR. YOJIAKAO.
•1972-First application of QFD by Mitsubishi, Heavy
Industries Ltd, Japan.
•1976-QFD implementation in production of
Toyota, Japan.

5. Technical Descriptors
(Voice of the organization)
Prioritized Technical
Descriptors
Interrelationship
between
Technical Descriptors
Customer
Requirement
s
(Voice
of
the
Customer)
Prioritized
Customer
Requirements
Relationship between
Requirements and
Descriptors
HOUSE OF QUALITY
 It is the primary planning
tool used in QFD .
 It converts voice of
customer into product
design
 It is also called as Quality
tables.

6. INTANGIBLE BENEFITS
• Improves customer satisfaction.
• Facilitates multidisciplinary teamwork.
• Establishes and maintains documentation.

7. 😇 Thanks you 😇