The document announces a Quality Award program in October 2008 that aims to recognize and reward employees for delivering quality products. The award enables employees to self-manage their quality performance. It outlines criteria for coders, proofreaders, and quality control employees to receive awards based on metrics like errors, induced errors, and negative feedback being zero. It describes a process where employees can self-nominate, be assessed, and potentially receive awards including an appreciation letter and rate increase per page.