Downloaded 139 times
Uploaded byNational Restaurant Association
458 views
Putting Out The Fire: When A Crisis Occurs
This document discusses crisis management strategies for foodborne illness outbreaks. It provides an example scenario of a Norovirus outbreak at a restaurant where a customer infected with Norovirus eats there and spreads it to employees. Over three weeks, the outbreak infects 100 people, sends 8 to the hospital, and causes one death. The health department's slow response allowed the outbreak to escalate. The document also discusses a Hepatitis A scenario and the media nightmare it can cause if not properly addressed. It emphasizes the importance of a quick and coordinated response to contain outbreaks and prevent escalation.
