Change the way you have been taking the Feedbacks. No more pen and paper, no more printing pamphlets, no delay in collection of feedback. One stop solution for Feedback collection.
Change the way you have been taking the Feedbacks. No more pen and paper, no more printing pamphlets, no delay in collection of feedback. One stop solution for Feedback collection.
11 top questions before you choose a CRMArjun Pillai
This document outlines 11 key questions to consider before choosing a CRM system. It discusses evaluating the costs, implementation timeline, ability to import existing data, mobile and integration capabilities, reporting and analytics features, ease of use, scalability, and ability to transition away from the system. Addressing these questions can help ensure a CRM selection meets the business needs and has the functionality required to support adoption and deliver a positive ROI.
Increase Sales and Improve ProductivityAndrea Ryan
A CRM program can help businesses increase sales, improve productivity, and better manage customers. It integrates tools, technologies, and processes to facilitate interactions with prospects and customers across marketing, sales, and support. Implementing a CRM requires the right employees, documented procedures, and technology that automates processes and keeps everyone informed. Features may include marketing automation, sales tools, customer management, and analytics. Investing in a CRM can pay off through new revenue, time savings, and happier employees and customers.
This document summarizes the CallPage product, which allows businesses to generate more sales calls and leads from their website. It works by scoring website visitors and displaying pop-ups offering an immediate phone call with a sales representative. This decreases the time to lead and increases deal closing rates. It also automates call workflows to increase sales efficiency and integrates with CRMs. Customers praise its ease of use and ability to streamline operations and generate qualified leads.
The document introduces FSL Software Technologies Ltd, a software products and services company. It discusses FSL's vision to become a global software company and one of the top 10 CRM solution providers by 2025. It highlights FSL's differentiators such as domain expertise, stability, quality delivery, support, and cost competitiveness. The document also summarizes FSL's CRM and compliance management software products and services, and lists some of FSL's customers.
Instio - a simple on premise feedback systemSuma Prabhu
Instio is a real-time customer feedback solution that helps businesses improve by addressing unhappy customers immediately. It collects uninfluenced feedback through touchscreen kiosks before customers leave premises. The feedback is reported in real-time to management, enabling staff to take immediate corrective action. It also helps turn happy customers into promoters by prompting them to share positive reviews on social media.
This document discusses the business case and deployment of an intelligent virtual assistant (IVA) for a telecommunications company.
The key points are:
1) The company wanted to improve customer experience and maintain or reduce call center staffing levels as traffic increased with 3G investment. An IVA was proposed to improve self-service rates and routing accuracy.
2) Initial deployment challenges included selecting the right vendor, designing natural call flows, and training agents and customers in using the new system.
3) After deployment, results included a 50% increase in satisfaction with the IVR, 94% routing accuracy, and significant gains in self-service reducing call volumes.
Change the way you have been taking the Feedbacks. No more pen and paper, no more printing pamphlets, no delay in collection of feedback. One stop solution for Feedback collection.
11 top questions before you choose a CRMArjun Pillai
This document outlines 11 key questions to consider before choosing a CRM system. It discusses evaluating the costs, implementation timeline, ability to import existing data, mobile and integration capabilities, reporting and analytics features, ease of use, scalability, and ability to transition away from the system. Addressing these questions can help ensure a CRM selection meets the business needs and has the functionality required to support adoption and deliver a positive ROI.
Increase Sales and Improve ProductivityAndrea Ryan
A CRM program can help businesses increase sales, improve productivity, and better manage customers. It integrates tools, technologies, and processes to facilitate interactions with prospects and customers across marketing, sales, and support. Implementing a CRM requires the right employees, documented procedures, and technology that automates processes and keeps everyone informed. Features may include marketing automation, sales tools, customer management, and analytics. Investing in a CRM can pay off through new revenue, time savings, and happier employees and customers.
This document summarizes the CallPage product, which allows businesses to generate more sales calls and leads from their website. It works by scoring website visitors and displaying pop-ups offering an immediate phone call with a sales representative. This decreases the time to lead and increases deal closing rates. It also automates call workflows to increase sales efficiency and integrates with CRMs. Customers praise its ease of use and ability to streamline operations and generate qualified leads.
The document introduces FSL Software Technologies Ltd, a software products and services company. It discusses FSL's vision to become a global software company and one of the top 10 CRM solution providers by 2025. It highlights FSL's differentiators such as domain expertise, stability, quality delivery, support, and cost competitiveness. The document also summarizes FSL's CRM and compliance management software products and services, and lists some of FSL's customers.
Instio - a simple on premise feedback systemSuma Prabhu
Instio is a real-time customer feedback solution that helps businesses improve by addressing unhappy customers immediately. It collects uninfluenced feedback through touchscreen kiosks before customers leave premises. The feedback is reported in real-time to management, enabling staff to take immediate corrective action. It also helps turn happy customers into promoters by prompting them to share positive reviews on social media.
This document discusses the business case and deployment of an intelligent virtual assistant (IVA) for a telecommunications company.
The key points are:
1) The company wanted to improve customer experience and maintain or reduce call center staffing levels as traffic increased with 3G investment. An IVA was proposed to improve self-service rates and routing accuracy.
2) Initial deployment challenges included selecting the right vendor, designing natural call flows, and training agents and customers in using the new system.
3) After deployment, results included a 50% increase in satisfaction with the IVR, 94% routing accuracy, and significant gains in self-service reducing call volumes.
The document outlines the key steps in a customer onboarding process which includes opening a customer file, creating a lead in CRM, setting up tasks in a workflow system, adding the customer to a nurturing marketing campaign, making first contact via phone call to schedule an appointment, and sending a confirmation email. Implementing an organized onboarding process with these activities helps improve business productivity, give customers a positive first impression, and define the ongoing customer relationship.
The document discusses how CRM (Customer Relationship Management) solutions can provide competitive advantages for businesses. It describes how CRM allows businesses to streamline operations, better manage relationships with customers and prospects, and provide more efficient and personalized service. CRM centralizes customer information to give employees access to up-to-date details. When implemented properly with the right features, CRM helps businesses improve processes, enhance communication, and strengthen relationships with customers.
A Blended Call Center is a call center that performs both inbound and inbound functions for greater customer satisfaction.
Let's see in detail what a blended call center is and how it can help increase your efficiency and productivity.
Four Steps To Find Out What Your Customers Want Niharika Gupta
To understand customer needs and wants, there are four key steps: 1) Ask the right questions to understand customer issues and what they want. 2) Create buyer personas through customer interviews to understand motivations for purchase. 3) Don't avoid customers who choose competitors; learn where your offering is lacking. 4) Understand why customers buy by determining what problems your product solves and if it meets expectations. Taking these steps will help businesses customize their approach to enhance the customer experience.
BrainSell's webinar, hosted by customer success manager Ali Lipman and co-hosted by Joakim Norlinder (CEO of Ark Systems AB) and Samer Baroudi (SugarCRM Director of Product Marketing). 9/12/18.
This document discusses increasing adoption of self-service options by customers. It notes that customers prefer self-service over calling support centers, and that self-service can significantly reduce business costs. However, forcing customers to only use self-service risks poor customer experience. The document recommends making comprehensive information easily accessible online, blending self-help with live assistance, incentivizing but not forcing self-service, and using tools like WalkMe to guide customers through complex processes. Done right, self-service adoption can improve the customer experience while reducing business costs.
The document discusses customer onboarding and success processes for a software company. It outlines the key steps: 1) assigning a customer success manager who meets with the customer, 2) installing the software and connecting it to their data sources, and 3) providing training. The goal is to maximize adoption of the software solution and ensure customers are successful through onboarding, training, support and other services.
11 Ways to Help You Improve First Call ResolutionTalkdeskInc
https://www.talkdesk.com/resources/webinars/
Today’s customers expect businesses to effortlessly resolve their issues with speed and accuracy.
Use these tips to help you improve first call resolution (FCR) within your call center and give your customers the service and support they demand.
Talkdesk
Cloud-Based Call Center Software
www.talkdesk.com/free-trial
Get Novel Insights on Increasing Branch Sales with Technology
The complimentary FMSI Branch Sales white paper focuses on a solution to address maximizing your branch technology investments and staff selling potential, through a new scheduling approach that:
• Transforms vague daily staff schedules into easily tracked and deliberate sales task assignments—per 15 minute increment.
• Identifies the best periods for outbound calling throughout the day, based on forecasted Idle Time during account holder traffic demand.
• Increases the time your top performers spend conducting sales related activities.
You’ve closed the sale, landed a new client, and received the signed contract — but then what? How do you onboard new clients to ensure everyone is on the same page, you have all the information you need, and clients feel the value in your services before even getting started?
This presentation, will explore how to create your own onboarding system for new clients and you will:
— Get a first-hand look at a successful new client onboarding process.
— Learn how to set crystal clear expectations and boundaries with clients.
— Uncover the secret to blowing your clients away with value before you even start the work you were hired for and turning them into lucrative referral sources
— Discover how to scale yourself, save time, and increase profits by adding an onboarding system to your business.
Are you a designer, developer, or agency owner who doesn't have time to create and automate your own onboarding system? Check out http://profitableprojectplan.com
Free Call Center Training | Call Center Best PracticesMetricNet
This document discusses best practices for call centers. It introduces a 4 step model for achieving excellence: 1) Measure key performance metrics, 2) Benchmark metrics and diagnose gaps against peers, 3) Prescribe actions to address gaps, and 4) Implement the action plan. Critical metrics include cost per contact, customer satisfaction, and agent utilization which are measured through ongoing benchmarking against a database of over 3,000 global call centers. World-class call centers implement best practices to provide superior customer experiences at lower costs.
The document outlines best practices for creating effective dashboards in Maximizer CRM software. It discusses focusing dashboards on key metrics that are easily understood and visual. Dashboards should be simple to access, accurate, actionable and avoid clutter. The document provides examples of sales, customer service and marketing metrics that could be measured and tips on setting up indicators and searches to display metrics in dashboards. It cautions against common mistakes like making dashboards too complex, not prioritizing updates or ensuring metrics are still relevant.
CRM for CPAs: Maximizing Client Relationships and Revenue with CRMNet at Work
This webinar will discuss maximizing client relationships and revenue with CRM for CPAs. It will provide an overview of the ideal CRM ecosystem, demonstrate an integrated CRM system and proposal generation software, and discuss how these tools can solve business development challenges for accounting firms. The presentation will last around an hour, with time for questions. Attendees are asked to type any questions into the questions box on their webinar panel.
WebTechCenter provides lead generation and inbound call center solutions to help organizations maximize their team's efforts to meet benchmarks, with over 400% increase in new business reported by one client. They offer an experienced team of sales representatives and customer service agents to generate qualified leads across various industries at an affordable cost while ensuring results. The company aims to form partnerships with clients by understanding their target consumers, delivering ROI through evolved campaigns, and providing customized reporting and payment options.
Creating Synergy Between Sales & Customer SuccessTotango
From Customer Success Summit 2017 - Sherrod Patching, VP Customer Success at Leadspace, discusses "Creating Synergy Between Sales & Customer Success".
Learn more about Customer Success Summit: http://customersuccesssummit.com
Totango is the leading enterprise- grade customer success platform that helps recurring revenue businesses proactively impact business outcomes with customer success. With solutions to empower Customer Success Teams or entire companies, Totango enables everyone to participate in customer success.
Learn more at www.totango.com.
To be a good employee requires strong time management skills, the ability to work well with others through cooperation and teamwork, and good communication skills. Additionally, qualities like creativity, a drive for self-improvement, and a history of successes on the job are valued traits.
The document appears to be a collection of pages from a student portfolio. It includes sections about the student's interests, accomplishments from the past year, future goals and projects, and relationships. Key points mentioned include that the student enjoys writing books and hopes to get one published. They plan to work at a hotel this summer to earn money. Important relationships include friends and teachers who provide support.
El documento presenta las aspiraciones profesionales futuras de varios estudiantes. Silvia desea estudiar Derecho para defender la justicia. Marina le gustaría unirse a las fuerzas armadas para servir a su patria. Daniela le atrae la Ingeniería en Ventas porque sabe cómo administrar dinero y distribuirlo.
The document outlines the key steps in a customer onboarding process which includes opening a customer file, creating a lead in CRM, setting up tasks in a workflow system, adding the customer to a nurturing marketing campaign, making first contact via phone call to schedule an appointment, and sending a confirmation email. Implementing an organized onboarding process with these activities helps improve business productivity, give customers a positive first impression, and define the ongoing customer relationship.
The document discusses how CRM (Customer Relationship Management) solutions can provide competitive advantages for businesses. It describes how CRM allows businesses to streamline operations, better manage relationships with customers and prospects, and provide more efficient and personalized service. CRM centralizes customer information to give employees access to up-to-date details. When implemented properly with the right features, CRM helps businesses improve processes, enhance communication, and strengthen relationships with customers.
A Blended Call Center is a call center that performs both inbound and inbound functions for greater customer satisfaction.
Let's see in detail what a blended call center is and how it can help increase your efficiency and productivity.
Four Steps To Find Out What Your Customers Want Niharika Gupta
To understand customer needs and wants, there are four key steps: 1) Ask the right questions to understand customer issues and what they want. 2) Create buyer personas through customer interviews to understand motivations for purchase. 3) Don't avoid customers who choose competitors; learn where your offering is lacking. 4) Understand why customers buy by determining what problems your product solves and if it meets expectations. Taking these steps will help businesses customize their approach to enhance the customer experience.
BrainSell's webinar, hosted by customer success manager Ali Lipman and co-hosted by Joakim Norlinder (CEO of Ark Systems AB) and Samer Baroudi (SugarCRM Director of Product Marketing). 9/12/18.
This document discusses increasing adoption of self-service options by customers. It notes that customers prefer self-service over calling support centers, and that self-service can significantly reduce business costs. However, forcing customers to only use self-service risks poor customer experience. The document recommends making comprehensive information easily accessible online, blending self-help with live assistance, incentivizing but not forcing self-service, and using tools like WalkMe to guide customers through complex processes. Done right, self-service adoption can improve the customer experience while reducing business costs.
The document discusses customer onboarding and success processes for a software company. It outlines the key steps: 1) assigning a customer success manager who meets with the customer, 2) installing the software and connecting it to their data sources, and 3) providing training. The goal is to maximize adoption of the software solution and ensure customers are successful through onboarding, training, support and other services.
11 Ways to Help You Improve First Call ResolutionTalkdeskInc
https://www.talkdesk.com/resources/webinars/
Today’s customers expect businesses to effortlessly resolve their issues with speed and accuracy.
Use these tips to help you improve first call resolution (FCR) within your call center and give your customers the service and support they demand.
Talkdesk
Cloud-Based Call Center Software
www.talkdesk.com/free-trial
Get Novel Insights on Increasing Branch Sales with Technology
The complimentary FMSI Branch Sales white paper focuses on a solution to address maximizing your branch technology investments and staff selling potential, through a new scheduling approach that:
• Transforms vague daily staff schedules into easily tracked and deliberate sales task assignments—per 15 minute increment.
• Identifies the best periods for outbound calling throughout the day, based on forecasted Idle Time during account holder traffic demand.
• Increases the time your top performers spend conducting sales related activities.
You’ve closed the sale, landed a new client, and received the signed contract — but then what? How do you onboard new clients to ensure everyone is on the same page, you have all the information you need, and clients feel the value in your services before even getting started?
This presentation, will explore how to create your own onboarding system for new clients and you will:
— Get a first-hand look at a successful new client onboarding process.
— Learn how to set crystal clear expectations and boundaries with clients.
— Uncover the secret to blowing your clients away with value before you even start the work you were hired for and turning them into lucrative referral sources
— Discover how to scale yourself, save time, and increase profits by adding an onboarding system to your business.
Are you a designer, developer, or agency owner who doesn't have time to create and automate your own onboarding system? Check out http://profitableprojectplan.com
Free Call Center Training | Call Center Best PracticesMetricNet
This document discusses best practices for call centers. It introduces a 4 step model for achieving excellence: 1) Measure key performance metrics, 2) Benchmark metrics and diagnose gaps against peers, 3) Prescribe actions to address gaps, and 4) Implement the action plan. Critical metrics include cost per contact, customer satisfaction, and agent utilization which are measured through ongoing benchmarking against a database of over 3,000 global call centers. World-class call centers implement best practices to provide superior customer experiences at lower costs.
The document outlines best practices for creating effective dashboards in Maximizer CRM software. It discusses focusing dashboards on key metrics that are easily understood and visual. Dashboards should be simple to access, accurate, actionable and avoid clutter. The document provides examples of sales, customer service and marketing metrics that could be measured and tips on setting up indicators and searches to display metrics in dashboards. It cautions against common mistakes like making dashboards too complex, not prioritizing updates or ensuring metrics are still relevant.
CRM for CPAs: Maximizing Client Relationships and Revenue with CRMNet at Work
This webinar will discuss maximizing client relationships and revenue with CRM for CPAs. It will provide an overview of the ideal CRM ecosystem, demonstrate an integrated CRM system and proposal generation software, and discuss how these tools can solve business development challenges for accounting firms. The presentation will last around an hour, with time for questions. Attendees are asked to type any questions into the questions box on their webinar panel.
WebTechCenter provides lead generation and inbound call center solutions to help organizations maximize their team's efforts to meet benchmarks, with over 400% increase in new business reported by one client. They offer an experienced team of sales representatives and customer service agents to generate qualified leads across various industries at an affordable cost while ensuring results. The company aims to form partnerships with clients by understanding their target consumers, delivering ROI through evolved campaigns, and providing customized reporting and payment options.
Creating Synergy Between Sales & Customer SuccessTotango
From Customer Success Summit 2017 - Sherrod Patching, VP Customer Success at Leadspace, discusses "Creating Synergy Between Sales & Customer Success".
Learn more about Customer Success Summit: http://customersuccesssummit.com
Totango is the leading enterprise- grade customer success platform that helps recurring revenue businesses proactively impact business outcomes with customer success. With solutions to empower Customer Success Teams or entire companies, Totango enables everyone to participate in customer success.
Learn more at www.totango.com.
To be a good employee requires strong time management skills, the ability to work well with others through cooperation and teamwork, and good communication skills. Additionally, qualities like creativity, a drive for self-improvement, and a history of successes on the job are valued traits.
The document appears to be a collection of pages from a student portfolio. It includes sections about the student's interests, accomplishments from the past year, future goals and projects, and relationships. Key points mentioned include that the student enjoys writing books and hopes to get one published. They plan to work at a hotel this summer to earn money. Important relationships include friends and teachers who provide support.
El documento presenta las aspiraciones profesionales futuras de varios estudiantes. Silvia desea estudiar Derecho para defender la justicia. Marina le gustaría unirse a las fuerzas armadas para servir a su patria. Daniela le atrae la Ingeniería en Ventas porque sabe cómo administrar dinero y distribuirlo.
This document discusses three major social programs in the United States: Medicare, Medicaid, and Social Security. It outlines that Medicare provides health insurance coverage for seniors and permanently disabled individuals, paid for through payroll taxes. Medicaid is run by state governments to cover healthcare for low-income families and individuals. Social Security was established under FDR and provides retirement benefits for Americans who have paid into the system through their working careers.
Slideshow til deltagerne ved foredrag i Ingeniørhuset hos IDA kemi. Handler om Copenhagen Atomics metode til at reducere mængden af langtlevet radioaktivt affald.
This document summarizes a presentation on semantic search given by Peter Mika from Yahoo! Research, Spain and Thanh Tran from Semsolute, Germany. It discusses why semantic search is needed to address complex queries, describes what semantic search is and how it uses semantic models, and provides examples of innovative semantic search applications such as entity search, relational search, and conversational search. It also outlines some of the main technological building blocks used in semantic search systems, including entity recognition, ranking, aggregation, and knowledge graph construction and exploration techniques.
This document discusses three major social programs in the United States: Medicare, Medicaid, and Social Security. It outlines that Medicare provides health insurance coverage for seniors and permanently disabled individuals, paid for through payroll taxes. Medicaid is run by state governments to cover healthcare for low-income groups. Social Security was created under FDR and provides retirement benefits, though there have been issues with fraud.
El documento presenta las aspiraciones profesionales futuras de varios estudiantes. Silvia desea estudiar derecho para defender la justicia. Marina le gustaría unirse a las fuerzas armadas para servir a su patria. Daniela le atrae la ingeniería en ventas porque sabe cómo administrar dinero y distribuirlo.
Class A low-level radioactive waste can be buried near the surface, while Classes B and C waste must be buried deeper due to higher radiation levels. Contact doses over 2 mSv/h were historically classified as intermediate-level waste. Useful references on nuclear topics include the websites for the World Nuclear Association, OECD Nuclear Energy Agency, International Atomic Energy Agency, and Nuclear Information and Resource Service.
The document summarizes waste produced from typical household energy usage of 2000 kWh per year from coal power versus a thorium nuclear reactor. It states that a coal power plant produces 3 tons of CO2, 300kg of fly ash, uranium and thorium, and other heavy metals per year of household usage. A thorium nuclear reactor produces only 0.3g of short-lived fission products per year of household usage, along with small amounts of uranium and plutonium. It also includes diagrams of a proposed thorium nuclear reactor design.
Henkel has undergone significant changes since Kasper Rorsted became CEO in 2008, including setting ambitious 4-year financial goals, overhauling the company's culture through new values and a performance management system, and transforming Henkel into a leaner, more performance-driven organization through plant closures and other restructuring efforts.
The document discusses Henkel's strategy to increase market share in Southern European markets like Italy and Spain. It recommends localizing branding and product features to better satisfy local consumer preferences over the next 5 years. This will boost revenues by 20% in Italy and 50% in Spain by catering to local tastes rather than standardizing globally like competitors. The strategy emphasizes differentiating products through localization instead of focusing only on cost reduction through standardization.
Kubernetes can schedule and manage containers across multiple clusters in different regions through cluster federation. The federation control plane manages deploying replicated applications and services across clusters. It creates a single API and DNS name to discover services running on pods in any federated cluster.
This document provides an overview of customer relationship management (CRM). It defines CRM as a business strategy designed to improve customer satisfaction and increase profits through solid customer relationships. The document outlines the history and evolution of CRM from database marketing in the 1980s to modern Internet-based systems. It describes the goals of CRM as improving customer satisfaction, business efficiency, marketing campaigns, and sales. Key benefits are increased revenues, customer loyalty, and improved customer service. The document also discusses the components, advantages, and disadvantages of implementing a CRM system for an organization.
This document provides an overview of customer relationship management (CRM). It defines CRM as a business strategy designed to improve customer satisfaction and increase profits through solid customer relationships. The document outlines the history, goals, benefits and components of CRM. It explains that CRM systems help companies provide better customer service, boost sales, and simplify marketing processes. While CRM requires significant resources, it can also increase customer retention and cut operational costs when implemented effectively.
This document discusses the benefits of customer relationship management (CRM) systems for organizations. It outlines how CRM can help automate sales and marketing processes, understand customers better to increase retention and attract new customers. Specifically, CRM can help generate more qualified leads, improve marketing results, and benefit sales and marketing teams through features like multi-channel campaigns, email marketing, and lead management. The document then presents Sugar CRM as a leading CRM provider and details some of its key capabilities and benefits for organizations.
The Ultimate How-To CRM Guide is the document that you need to make your decision between cloud-computing technology and on-premises. We call it "Ultimate" because it is the Ultimate How-To CRM Guide, the "Must-have" Guide :)
This document discusses the benefits of customer relationship management (CRM) systems for organizations. It outlines how CRM can help automate sales and marketing processes, understand customers better to increase retention and attract new customers. Specifically, CRM can help manage the customer lifecycle from leads to conversions, generate more leads through marketing campaigns, and provide analytics to improve results. The document then presents Sugar CRM as a leading CRM platform that is flexible, intuitive, and affordable with no hidden costs. It claims Sugar CRM can save time, money and improve lead generation, sales integration, and marketing results for organizations.
This document discusses how small businesses can provide excellent customer service as their business grows. It notes that customers expect support across multiple channels and have high expectations. Small businesses need customer service solutions that can scale with their business. Desk.com is presented as a solution that provides all-in-one customer support that is easy to set up and use. It allows businesses to organize their support process, optimize the customer experience, and measure results to adapt and improve over time. Case studies show how Desk.com has helped fast-growing companies deliver better support.
Customer relationship management (CRM) is the combination of practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle.
Customer relationship management. Jump to navigation Jump to search. Business administration; Management of a business: Accounting. Management accounting; Financial accounting; Financial audit; Business entities. Corporate group; Conglomerate (company) Holding company; Cooperative; Corporation; Joint-stock company ...
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This document summarizes an Orgzit CRM solution that helps businesses organize customer information, collaborate internally and externally, and analyze key metrics to supercharge growth. It allows businesses to centralize customer data, streamline sales and service processes, provide insights to improve performance, and customize the solution. Implementing Orgzit has helped companies like Beth Living scale their dealer networks and bring different processes onto one integrated platform.
This document discusses customer relationship management (CRM) strategies and tools. It provides a history of CRM from the late 1980s to the present day. It then discusses key CRM concepts like building customer-focused businesses, maintaining customer relationships over time from prospects to partners, and using CRM tools for sales, marketing and customer service functions. Specific company examples of CRM implementation are also summarized.
Call Center Challenges and It's Solutions By Rupesh Deshmukh.pptxRupeshDeshmukh27
Call centers face challenges like high wait times, abandoned calls, and agent stress. Solutions include announcing estimated wait times, offering virtual queuing, playing engaging announcements, and offering self-service. Emerging technologies like AI, omnichannel software, and advanced analytics can also help by improving routing, enhancing customer experience across channels, and providing insights. Adopting quality assurance technology, digital scorecards, learning management systems, and real-time customer journey mapping can further optimize processes and outcomes. Service providers that offer these solutions were also listed.
Customer Relationship Management [CRM] is a business strategic tool which helps in developing great relations with your customer. The prime factor here is customer satisfaction. CRM is a process where a company with the aid of technology, sales team, marketing and various other methods interact with their customer. This interaction is vital to have feedbacks, to earn leads and to develop that relationship which can be nurtured over several years, also to have strong product base.
This document discusses concepts related to customer relationship management (CRM) and its implementation. It covers CRM marketing initiatives, sales force automation, campaign management, call centers, practices of CRM in different sectors like consumer markets and services. It also discusses potential issues in CRM implementation like customer dissatisfaction, lack of resources or culture change, and recommends information technology tools to enable CRM like Hubspot, Zoho CRM, and defining a CRM roadmap.
This presentation discusses post transaction surveys, which can be done via integrations.
We talk about the reasons for a post transaction surveys. We talk about how to approach customers to get them to take your surveys and how to communicate to your customers. We talk about how to plan out the methodology and sampling.
We also talk about the various scores in research that are the right tools to calculate various scores to measure Customer Satisfaction Score, Net Promoter Score, and Customer Experience Score. We go over how to use these scores and when to use them.
This document discusses key CRM features for the financial industry. It outlines 9 features: 1) 360 Degree View of Financials to provide a centralized customer database, 2) Contact Management with a searchable database of customer information, 3) Lead Management tools to route and track leads, 4) Customer Engagement tools to improve interactions, 5) Marketing Management for campaigns, 6) Sales Automation to support sales teams, 7) Integration Capabilities to sync data across platforms, 8) Workflow Automation to standardize processes, and 9) Reports and Analytics to evaluate performance. The document promotes contacting the company to customize a CRM for an organization's needs.
Basics improving telco digital self serviceNeil Aitken
The document discusses opportunities to improve a company's self-service capabilities. It recommends immediately reporting key metrics, auditing and improving online content, optimizing search, and developing a customer value proposition for self-service. Personalizing the self-service experience for each user by segmenting customers and tailoring the homepage experience could further increase adoption rates. If executed properly, self-service has the potential to become a major source of incremental revenue through efficiencies, happier customers, and increased sales opportunities.
CRM can help restaurants increase profits by improving customer relationships and sales processes. A CRM system collects customer data like purchase history and preferences to segment customers and send targeted promotions. It also tracks sales data to identify popular and unpopular menu items. CRM enables effective marketing campaigns through email, text, and loyalty programs. Responding to customer feedback builds loyalty and shows customers they are valued. Overall, CRM streamlines operations, improves sales processes, and enhances customer service to increase daily sales and profitability.
The document discusses the role of management information systems (MIS) in customer relationship management (CRM). It defines CRM and outlines its major components, including contact management, sales, marketing, customer service, and retention programs. It also describes the four phases of CRM: acquire, enhance, retain, and recover customers. The document emphasizes using MIS to enable personalized customer experiences online, integrate customer data, facilitate ordering and billing, and provide after-sales support. Implementing CRM successfully with MIS can improve customer service, targeting, and staff efficiency while also presenting challenges like operations handling and security issues.
CRM is how a customer looks to a company, while CEM is really how the company looks to the customer.
CRM comes after the experience, and CEM works hard on anticipating it.
1) Customer relationship management (CRM) is a strategy to manage relationships and interactions with customers. CRM systems help with contact management, sales, and productivity.
2) Current CRM trends include using social media for two-way conversations, email marketing for personalized communication, and online customer forums to get feedback.
3) Implementing CRM provides benefits like better customer service, identifying profitable customers, simplified marketing, and increased referrals from existing customers. It is important for retaining existing customers and driving company revenue.
Similar to Pulse by MintM- Taking Feedback Made Easy (20)
A brief analysis of SHEIN's digital transformation.
SHEIN’s business model:
1. D2C cross-border ecommerce: SHEIN integrate the manufactures from Guanzhou to make clothes and deliver direct to customers.
2. Digital marketing: Data driven online marketing for user acquisition.
3. Digital transforming vendor chain: the most core of the revolution to shorten the innovation and lead time.
4. Outstanding user experience: International delivery in high efficiency
Leverage four parts of the user satisfaction process and integrate related resource and information flow, which making SHEIN an international leading D2C ecommerce company.
• Keeping utilizing data in all process is another core capability. From the page click, sales metrics, fabric sourcing to manufacturing time, all data is integrated for decision making, leading an upward customer preference and much efficient business decision making process.
Evaluating the Effectiveness of Women-Focused MarketingHighViz PR
Women centric marketing is a vital part in reaching one of the most influential groups of consumers. Here is a guide to know and measure the impact of women-centric marketing efforts-
Boost your brand with top-notch digital marketing services in New York! Our expert team specializes in SEO, social media marketing, PPC advertising, and email campaigns to drive engagement and increase your online presence. Partner with us to reach your target audience, track performance, and achieve measurable results. Transform your digital strategy and stay ahead in the competitive NYC market. Contact us today!
Digital Marketing Company in India - DIGI BrooksDIGI Brooks
This infographic provides guidance on marketing analytics, helping businesses grow using tools like Google Analytics and AI, measuring ROI, and analysing future trends to track business development.
https://digibrooks.com/digital-marketing-services/
Why bridging the gap between PR and SEO is the only way forward for PR Profes...Isa Lavs
The lines between PR and SEO are blurring. SEOs are increasingly winning PR briefs by leveraging data and content to secure high-value placements. In this presentation, I explore the merging of PR and SEO, highlighting why SEO specialists are increasingly taking ‘PR’ business. I uncover the hidden SEO potential using PR tactics and discuss how to identify missed opportunities. I'll also offer insights into strategies for converting PR initiatives into successful link-building campaigns.
This document was submitted as part of interview process for Content Strategist position at Viapulsa, an Indonesian tech company which offers service to convert/transfer mobile credits into bank account.
Top 10 AI Trends to Watch in 2024 with Intelisyncnehapardhi711
As we advance further into the digital age, artificial intelligence (AI) continues to evolve, shaping various industries and aspects of our daily lives. The advancements in AI for 2024 promise significant transformations across multiple sectors. From agentic AI and open-source AI to AI-powered cybersecurity and sustainability, these trends highlight the growing influence of AI on our world. By staying informed and embracing these trends, businesses and individuals can harness the power of AI to innovate and thrive.
This article explores the top 10 AI trends to watch in 2024, providing an overview, impact, and examples of each trend.
Top 10 AI Trends to Watch in 2024
Trend 1: Agentic AI
Overview of Agentic AI
Agentic AI represents a fundamental shift in artificial intelligence. These AI systems are designed to comprehend complex workflows and pursue difficult objectives autonomously, with minimal human assistance. Essentially, agentic AI functions similarly to human employees, understanding intricate contexts and instructions in normal language, defining goals, deducing subtasks, and adapting actions to changing circumstances.
Impact of Agentic AI
Agentic AI has the potential to drastically alter organizational roles, procedures, and relationships. AI assistants with advanced thinking and planning capabilities can perform tasks previously managed by humans. This shift enhances productivity by fully automating complex processes, freeing workers from repetitive tasks to focus on more critical activities. The ability to adapt quickly to changing circumstances ensures continuous operational improvements.
Examples and Use Cases of Agentic AI
Autonomous Vehicles: Self-driving cars use agentic AI to navigate roads, interpret traffic signals, and make real-time decisions to ensure passenger safety.
Smart Home Devices: AI-powered home assistants, like smart thermostats and security systems, operate autonomously to optimize energy usage and enhance security.
Customer Service Bots: Advanced chatbots handle complex customer queries, provide solutions, and escalate issues to human agents when necessary.
Trend 2: Open Source AI
Overview of Open Source AI
Open-source AI involves freely available source code, encouraging developers to collaborate, use, adapt, and share AI technology. This openness fosters innovation and speeds up the development of practical AI solutions across various sectors, including healthcare, finance, and education.
Impact of Open Source AI
The collaborative nature of open-source AI promotes transparency and facilitates continuous improvement, leading to feature-rich, reliable, and modular solutions. These platforms enable the creation of applications such as real-time fraud detection, medical image analysis, personalized recommendations, and customized learning experiences.
Examples and Use Cases of Open Source AI
TensorFlow: An open-source machine learning framework by Google, widely used for building and deploying AI models.
What Software is Used in Marketing in 2024.Ishaaq6
This paper explores the diverse landscape of marketing software, examining its pivotal role in modern marketing strategies. It provides a comprehensive overview of various types of marketing software tools and platforms essential for enhancing efficiency, optimizing campaigns, and achieving business objectives. Key categories discussed include email marketing software, social media management tools, content management systems (CMS), customer relationship management (CRM) software, search engine optimization (SEO) tools, and marketing automation platforms.
The paper delves into the functionalities, benefits, and examples of each type of software, highlighting their unique contributions to effective marketing practices. It explores the importance of integration and automation in maximizing the impact of these tools, addressing challenges and strategies for seamless implementation across different marketing channels.
Furthermore, the paper examines emerging trends in marketing software, such as AI and machine learning applications, personalization strategies, predictive analytics, and the ethical considerations surrounding data privacy and consumer rights. Case studies illustrate real-world applications and success stories of businesses leveraging marketing software to achieve significant outcomes in their marketing campaigns.
In conclusion, this paper provides valuable insights into the evolving landscape of marketing technology, emphasizing the transformative potential of software solutions in driving innovation, efficiency, and competitive advantage in today's dynamic marketplace.
This description outlines the scope, structure, and focus of the paper, giving readers a clear understanding of what to expect and why the topic of marketing software is important and relevant in contemporary marketing practices.
3 Best “Add to Calendar” Link Generator Tools (2024)Y
“Add to Calendar” link generator tools allow users to create links that add events directly to digital calendars like Google Calendar, Apple Calendar, and Outlook.
These tools simplify event scheduling by generating short URLs or QR codes that, when clicked or scanned, automatically insert event details into a user’s calendar.
They are ideal for streamlining the promotion of events in emails, websites, and social media, enhancing engagement and ensuring attendees don’t miss important dates.
These tools are designed to cater to diverse needs, from personal event planning to professional event promotion, ensuring your attendees can easily add events to their preferred calendar.
Cal.et is a versatile and user-friendly tool that allows you to create “Add to Calendar” links for seamless event scheduling and promotion.
2. Problems for Industry
•
•
•
•
•
There is no easy way to collect customer feedback and analyze
customer satisfaction levels.
Modern CRM though may cover purchasing patterns of people
who come to POS, but they safely ignore customers who came but
didn’t take any services and left unhappy.
To attract customers, Businesses end up offering heavy discounts
instead of focusing on keeping customers happy.
No way to know how their staff is doing on the ground.
Increasing marketing and loyalty cost.
http://pulse.mintm.com
3. Pulse Introduction
•
Pulse is a leading Tablet and cloud
based product which helps you get
up to 5 times more customer
feedbacks and 2 times higher
customer satisfaction level.
•
Great for Service Industry like
Hospitality, F&B, Healthcare and
Travel
Generates real-time reports to help
you know your area of
improvements.
•
http://pulse.mintm.com
4. Business Benefits
•
•
Higher feedback collection rate with reduced
associated cost
•
Cloud based automated analytics helps
business intelligence and customer loyalty
•
No special Hardware required.
•
Saves cost of printing and improves bottomline. No manual uploading of data.
•
Identify unhappy customers, improves
operations and improve customer retention.
•
Collects important user opt-in data and use it
for marketing.
Reduced
cost
Reduces time to action on customer feedback.
http://pulse.mintm.com
ROI
Improved
decisions
Zero
Investment
5. How it works
Run Personalized campaigns to
improve loyalty and footfall.
Collect customer feedback and
data at appropriate touch point.
Analyze reports and
identify/monitor key improvement
areas
http://pulse.mintm.com
6. Variants/Pricing
Features
Pulse-Enterprise
Paperless Feedback collection
Yes
Custom Questions
Yes
CRM - Email and Sms campaign
Yes
Analytics
Cloud based
Supply of Tablets
Yes
Database Collection
Yes
Multi-Store data management
Yes
Access Hierarchy support
Yes
Intra Property support
Yes
Unlimited feedbacks Monthly fixed fee
Pricing
Availability
On Request
http://pulse.mintm.com
7. Thank You
•
•
•
•
Contact us at
Email: ashutosh.c@mintm.com
Visit us at http://Pulse.mintm.com
Facebook http://facebook.com/pulsebymintm
http://pulse.mintm.com