This document discusses options for providing remote legal services to cover large geographic areas. It summarizes:
1) Three core possibilities for remote services identified: taking services on the road via mobile units, helping people from afar through videoconferencing and text messaging, and providing compelling online resources.
2) Case studies of organizations using these approaches, including legal kiosks, a mobile legal help center, telemedicine services to remote islands, and videos and interactive online trainings.
3) Key themes that emerged around the challenges of remote services, such as costs being higher, the importance of outreach and scheduling, balancing quality and reach, and having contingency plans for technology issues.
This webinar will highlight examples of how virtual and remote legal services models are enabling new forms of pro bono participation and expanding the reach of services to underserved communities. Join us for this special pre-Pro Bono Celebration webinar to learn about new and emerging projects, and the staffing, technology and partnerships involved. We will also discuss resources and considerations for replication.
The document provides information about an upcoming training on innovations in technology-enabled pro bono services. It begins by welcoming participants and providing instructions for joining the audio portion of the training via phone or internet. It then provides some logistics, noting the training will start promptly and asking participants to mute themselves. It introduces the presenters and provides an outline of the topics to be covered, including technology-enabled pro bono initiatives, incorporating technology into pro bono programs, and examples from programs like LawHelp Interactive and a New York family court remote volunteer attorney project.
This document provides an overview and summary of a webinar on using technology tools to enhance legal services for limited English proficiency communities. It discusses how various legal organizations have used websites, videos, mobile applications and other resources to provide information to LEP communities in multiple languages. Specific examples highlighted include CitizenshipWorks tools to help immigrants with the naturalization process and Statewide Legal Services of CT's use of "fotonovela" videos and materials to explain legal topics simply for Spanish speakers. The webinar covered best practices for developing, sharing and maintaining multilingual legal resources online and via mobile.
The document discusses online intake and triage systems used by legal aid organizations. It provides definitions of triage, intake and online intake. It then describes some technology tools used for online intake and triage like A2J Author, Neota Logic and Form Router. It discusses 2013 TIG-funded projects on online intake and triage in several states. It also summarizes two triage projects in Washington DC and the Massachusetts Legal Resource Finder project. Finally, it discusses Illinois Legal Aid Online's statewide online access system and New Mexico Legal Aid's 2014 triage pilot project.
Cary Technology Task Force (TTF) Final Report December 2012Ian Henshaw
Mission Statement
Determine how the Town’s use of technology services can better serve its citizens. Specifically, the TTF shall review, evaluate, and prioritize new and emerging technologies that will facilitate better engagement, citizen outreach, and service delivery by increasing involvement and lowering costs, with the overall goal of making it easier for citizens to communicate with the Town and consume available information.
LSCTIG 2015 Session Materials - Gender and cultural competency with legal tec...Legal Services Corporation
LSCTIG 2015 Session Materials - Gender and cultural competency with legal technology
As legal services technology tools evolve, it’s important to take a step back to think about how they reflect the diverse populations they are meant to serve. This workshop will explore considerations and best practices in designing and upgrading legal technology with sensitivity to issues like gender identity and expression, racial and ethnic diversity, disability and 508 compliance and more.
The GCC e-Participation & e-Governance Forum will examine the regional developments in how GCC Governments are making the transition of their key services to online digital platforms and increasingly engaging citizens in online conversations and allowing them to be involved in decision-making. It will also examine the latest trends in delivering e-services to a more connected, mobile, internet savvy and demanding public, who have increasing expectations from government to be provided with services that are both highly convenient and of the topmost quality.
Blandin Broadband Leadership Webinar Series OverviewAnn Treacy
This webinar series overview document provides an outline of topics to be covered in upcoming webinars on broadband development. The webinars will review the entire broadband development process from community needs assessment to selecting a provider partner. Specific webinars will cover setting a community vision, broadband technologies, conducting surveys, mapping, funding programs, feasibility studies, ownership models, and partnerships. The goal is to provide communities with information needed to expand broadband access.
This webinar will highlight examples of how virtual and remote legal services models are enabling new forms of pro bono participation and expanding the reach of services to underserved communities. Join us for this special pre-Pro Bono Celebration webinar to learn about new and emerging projects, and the staffing, technology and partnerships involved. We will also discuss resources and considerations for replication.
The document provides information about an upcoming training on innovations in technology-enabled pro bono services. It begins by welcoming participants and providing instructions for joining the audio portion of the training via phone or internet. It then provides some logistics, noting the training will start promptly and asking participants to mute themselves. It introduces the presenters and provides an outline of the topics to be covered, including technology-enabled pro bono initiatives, incorporating technology into pro bono programs, and examples from programs like LawHelp Interactive and a New York family court remote volunteer attorney project.
This document provides an overview and summary of a webinar on using technology tools to enhance legal services for limited English proficiency communities. It discusses how various legal organizations have used websites, videos, mobile applications and other resources to provide information to LEP communities in multiple languages. Specific examples highlighted include CitizenshipWorks tools to help immigrants with the naturalization process and Statewide Legal Services of CT's use of "fotonovela" videos and materials to explain legal topics simply for Spanish speakers. The webinar covered best practices for developing, sharing and maintaining multilingual legal resources online and via mobile.
The document discusses online intake and triage systems used by legal aid organizations. It provides definitions of triage, intake and online intake. It then describes some technology tools used for online intake and triage like A2J Author, Neota Logic and Form Router. It discusses 2013 TIG-funded projects on online intake and triage in several states. It also summarizes two triage projects in Washington DC and the Massachusetts Legal Resource Finder project. Finally, it discusses Illinois Legal Aid Online's statewide online access system and New Mexico Legal Aid's 2014 triage pilot project.
Cary Technology Task Force (TTF) Final Report December 2012Ian Henshaw
Mission Statement
Determine how the Town’s use of technology services can better serve its citizens. Specifically, the TTF shall review, evaluate, and prioritize new and emerging technologies that will facilitate better engagement, citizen outreach, and service delivery by increasing involvement and lowering costs, with the overall goal of making it easier for citizens to communicate with the Town and consume available information.
LSCTIG 2015 Session Materials - Gender and cultural competency with legal tec...Legal Services Corporation
LSCTIG 2015 Session Materials - Gender and cultural competency with legal technology
As legal services technology tools evolve, it’s important to take a step back to think about how they reflect the diverse populations they are meant to serve. This workshop will explore considerations and best practices in designing and upgrading legal technology with sensitivity to issues like gender identity and expression, racial and ethnic diversity, disability and 508 compliance and more.
The GCC e-Participation & e-Governance Forum will examine the regional developments in how GCC Governments are making the transition of their key services to online digital platforms and increasingly engaging citizens in online conversations and allowing them to be involved in decision-making. It will also examine the latest trends in delivering e-services to a more connected, mobile, internet savvy and demanding public, who have increasing expectations from government to be provided with services that are both highly convenient and of the topmost quality.
Blandin Broadband Leadership Webinar Series OverviewAnn Treacy
This webinar series overview document provides an outline of topics to be covered in upcoming webinars on broadband development. The webinars will review the entire broadband development process from community needs assessment to selecting a provider partner. Specific webinars will cover setting a community vision, broadband technologies, conducting surveys, mapping, funding programs, feasibility studies, ownership models, and partnerships. The goal is to provide communities with information needed to expand broadband access.
Legal Knowledge Management for Municipal Attorneysajrothman
This document summarizes a presentation on knowledge management (KM) for municipal attorneys. It defines KM as using collaborative processes and electronic systems to gather, organize, distribute, and leverage legal expertise within a law office. It examines how commercial law firm KM systems like forms libraries, document management tools, and intranets can be applied to municipal law offices. While legal KM may be difficult to quantify, it can help attorneys more quickly access precedents. The presentation discusses promoting KM through participation, pilots, and identifying supporters. It also covers how KM relates to legal project management and information sharing versus hoarding.
This document summarizes a webinar on broadband mapping. It introduces broadband mapping data sources and how to display and analyze this data using GIS. It also discusses strategies for challenging inaccurate broadband map data. The webinar will be presented by Glenn Fishbine from Geo Partners, LLC and Diane Wells from the Minnesota Office of Broadband Development.
London data and digital masterclass for councillors slides 14-Feb-20LG Inform Plus
On 14th February 2020, the Local Government association ran a masterclass discussion day for councillors and elected members on data and digital transformation in local government. It took place in London. This is the slide set that was used to steer discussions
The document summarizes the activities and accomplishments of the BDPA New York chapter for the year 2011. It discusses that BDPA is a non-profit organization for IT professionals and that the New York chapter held over 30 events including meetings, career fairs, and community events with over 1000 attendees. Key accomplishments included being named the National Chapter of the Year and developing new partnerships. The chapter also raised funds through events and grants to support scholarships.
The document summarizes a seminar on using technology resources and tools more effectively. It provides an agenda for presentations on leveraging social media for small businesses, a wireless education program, California Lifeline discounts for low-income households, and a mobile app for finding healthy food options. The agenda also includes time for questions and closing remarks. Additional details are then given on some of the presentation topics and resources available.
Reflecting on a year online: Lessons from a survey of international investmen...Cesar Henrique Arrais
Presentation by Zoe Williams and Taylor St John, given on May 27, 2021, as part of the webinar "Reflecting on a year online: Lessons from a survey of international investment negotiators."
Service Beyond Geography: Using Technology to Serve People Remotely-IdealwareIdealware
There’s a movement across many different human services field toward providing services via web conferencing, texting, video, interactive websites and even Skype. How can organizations make the most of these technologies to provide services to geographically distributed constituents? We'll host a discussion of best practices and case studies, including an overview of Montana Legal Services' extensive online legal aid resources, Idealware's recent research in this area, and a number of other innovative but practical examples from health services, family support nonprofits, and more.
How to Get Buy-In for Accessibility at Your Organization3Play Media
In this webinar, we’ll dive into the different ways you can increase support for accessibility so you can successfully run efforts, transform practices, and create a more accessible business.
David Lehr, Senior Director of Strategy & Impact, TechSoup Global
Pretty soon, there will be more cell phones than people, but how can your nonprofit leverage this important trend to further your mission? Our expert presenter will share data, case studies, and insights that will help you learn the benefits of entering and accessing data remotely, using both the mobile Web and SMS.
6.6 Family and Youth Program Measurement Simplified
Speaker: Iain DeJong
Effective homeless assistance systems rely on quality data and performance measurement. This workshop will describe simple steps to evaluate program outcomes as well as practical strategies for using data systems to support a performance-based homeless assistance system.
This document provides an overview of a presentation on data and performance measurement for homelessness services. The presentation covers why good data is important, key definitions like inputs, activities, outputs and outcomes, how to create a data typology and logic models, analyzing data over time to track progress towards targets and milestones, meeting funder expectations, and creating a data-focused organizational culture. Common problems with data collection and potential solutions are also discussed.
This document summarizes a presentation by Iain De Jong on data and performance measurement for homelessness services. The presentation covers: why collecting good data is important; key definitions like inputs, activities, outputs and outcomes; how to create a data typology and logic models; setting targets and doing data analysis; meeting funder expectations; and creating a data-focused organizational culture. Common problems with data like confusing outputs and outcomes are also addressed. The goal is to help organizations better use data to understand their work and drive improvements in serving clients experiencing homelessness.
BLandin Broadband Communities intro to Intelligent Community Ann Treacy
The document discusses key elements of building an intelligent community, including broadband access, a knowledgeable workforce, digital equality, innovation, sustainability, and advocacy. It provides best practices for communities in each of these areas, such as forming broadband workgroups, offering computer training programs, supporting e-commerce initiatives, and conducting broadband marketing campaigns. The document also outlines roles that different groups can play in promoting digital inclusion, such as subject specialists sharing resources, conveners bringing people together, and funders/donors providing financial support.
The document summarizes key learnings from the SXSW conference in 2017. It discusses 4 main topics: 1) Creating strong content by understanding users, 2) Experimenting with new spaces like VR, 3) Having conversations through chatbots and AI, 4) Navigating the fast pace of change around issues like data privacy and ethics. The overall message is that brands need to stay aware of emerging technologies and their impact on user experiences, while ensuring diversity and accountability.
This document discusses various technologies including social media, mobile technology, and cloud computing. It provides details on the growth of social media platforms and how professionals like accountants can benefit from using social media to build relationships, generate leads, and monitor reputation. Mobile technology is evolving rapidly with new devices like bendable phones and wearable technology. The document discusses how mobile phones can help professionals and be used by accountants to improve efficiency. It also covers emerging technologies like contactless payments and issues around customer relationship management, version control, and data security when working with cloud computing. The key message is that technology is changing rapidly and accountants need to adapt and leverage new technologies to remain relevant.
Interactive forms standardize content, allow for remote sharing of documents, and make information reusable. This reduces training needs for volunteers and allows legal aid programs to assist more clients. Examples include forms for domestic violence restraining orders, wills, and charity incorporation created by programs in California, Illinois, Idaho, Ontario, and other states. Volunteers review forms remotely using these tools.
Digital Media Skills to Master to Get a Job in 2019Chris Snider
This document discusses 8 digital skills that are important to master for getting a job in 2019 and beyond: artificial intelligence, messenger bots, stories, direct messaging, digital advertising, influencer marketing, voice search, and podcasting. It provides examples of how each skill is being used and tools for developing skills in each area.
What does it mean to innovate through technology? How are other organizations doing it? Through a tour of case studies and examples, we’ll inspire you with potential ways to apply new technologies to your own programs.
Think of it as a survey of 15 project and examples of innovation from npos, topics will include:
Document assembly
Apps
SMS – Texts
Online courses
Expert systems
Kiosks
Volunteer management
Video conferencing hardware/software
Dashboards & maps.
By Idealware
Presenters:
Laura Quinn, Idealware
Kathleen Caldwell, Pine Tree Legal Assistance
What can NOT making a profit teach us! – Lessons for us all from the non-prof...Adestra
What if you’re in business to NOT make a profit? No, I am not talking about losing business or operating in the red, but what if you’re a non-profit organization? How do you do more with less and still innovate to attract and retain donors? More communication, less communication, demographic focused or still working with direct mail, there’s a lot to think of …but going digital can really add value to your existing channels and help you discover and maximize new ones. Yet, the one connection non-profits have is authenticity and a story. For everyone else, are there things we can learn in the Retail, Travel and other industries from the non-profit space? By taking a wider vertical focus you can always learn more, especially from organizations where ROI is under even more intensive scrutiny than usual.
Join Ryan Phelan, VP of Marketing Insights and Tristam Jones, Head of Account Management, in this energetic and worldwide discussion on the learnings from the non-profit space. You’ll walk away with:
Clear examples of engagement campaigns in email from some of the top non-profit organizations
Challenges facing the NFP sector and tips to overcome them
How to take advantage of the unpredictable donation
The top things the for-profit space can learn from non-profits
Maximization of foundational email programs can help any marketer
Next Generation Advocacy and Advocate Training Tools: This webinar will focus on new approaches to the design and delivery of substantive practice resources and tools for advocates. Examples will include “expert” tools that aid legal decision-making and new training models.
Digital Accessibility: What Local Governments Should KnowMarketingeScribe
This document discusses digital accessibility for local governments. It defines digital accessibility as when technology is designed so that people of all abilities can fully access experiences. It reviews laws requiring accessibility, examples of digital content, and definitions of disability. The importance of accessibility is discussed, noting that over 1 billion people worldwide have a disability. Tips are provided for governments on engaging people with disabilities, ensuring the technology they use is accessible, and following standards like WCAG. Questions from attendees are taken at the end.
Legal Knowledge Management for Municipal Attorneysajrothman
This document summarizes a presentation on knowledge management (KM) for municipal attorneys. It defines KM as using collaborative processes and electronic systems to gather, organize, distribute, and leverage legal expertise within a law office. It examines how commercial law firm KM systems like forms libraries, document management tools, and intranets can be applied to municipal law offices. While legal KM may be difficult to quantify, it can help attorneys more quickly access precedents. The presentation discusses promoting KM through participation, pilots, and identifying supporters. It also covers how KM relates to legal project management and information sharing versus hoarding.
This document summarizes a webinar on broadband mapping. It introduces broadband mapping data sources and how to display and analyze this data using GIS. It also discusses strategies for challenging inaccurate broadband map data. The webinar will be presented by Glenn Fishbine from Geo Partners, LLC and Diane Wells from the Minnesota Office of Broadband Development.
London data and digital masterclass for councillors slides 14-Feb-20LG Inform Plus
On 14th February 2020, the Local Government association ran a masterclass discussion day for councillors and elected members on data and digital transformation in local government. It took place in London. This is the slide set that was used to steer discussions
The document summarizes the activities and accomplishments of the BDPA New York chapter for the year 2011. It discusses that BDPA is a non-profit organization for IT professionals and that the New York chapter held over 30 events including meetings, career fairs, and community events with over 1000 attendees. Key accomplishments included being named the National Chapter of the Year and developing new partnerships. The chapter also raised funds through events and grants to support scholarships.
The document summarizes a seminar on using technology resources and tools more effectively. It provides an agenda for presentations on leveraging social media for small businesses, a wireless education program, California Lifeline discounts for low-income households, and a mobile app for finding healthy food options. The agenda also includes time for questions and closing remarks. Additional details are then given on some of the presentation topics and resources available.
Reflecting on a year online: Lessons from a survey of international investmen...Cesar Henrique Arrais
Presentation by Zoe Williams and Taylor St John, given on May 27, 2021, as part of the webinar "Reflecting on a year online: Lessons from a survey of international investment negotiators."
Service Beyond Geography: Using Technology to Serve People Remotely-IdealwareIdealware
There’s a movement across many different human services field toward providing services via web conferencing, texting, video, interactive websites and even Skype. How can organizations make the most of these technologies to provide services to geographically distributed constituents? We'll host a discussion of best practices and case studies, including an overview of Montana Legal Services' extensive online legal aid resources, Idealware's recent research in this area, and a number of other innovative but practical examples from health services, family support nonprofits, and more.
How to Get Buy-In for Accessibility at Your Organization3Play Media
In this webinar, we’ll dive into the different ways you can increase support for accessibility so you can successfully run efforts, transform practices, and create a more accessible business.
David Lehr, Senior Director of Strategy & Impact, TechSoup Global
Pretty soon, there will be more cell phones than people, but how can your nonprofit leverage this important trend to further your mission? Our expert presenter will share data, case studies, and insights that will help you learn the benefits of entering and accessing data remotely, using both the mobile Web and SMS.
6.6 Family and Youth Program Measurement Simplified
Speaker: Iain DeJong
Effective homeless assistance systems rely on quality data and performance measurement. This workshop will describe simple steps to evaluate program outcomes as well as practical strategies for using data systems to support a performance-based homeless assistance system.
This document provides an overview of a presentation on data and performance measurement for homelessness services. The presentation covers why good data is important, key definitions like inputs, activities, outputs and outcomes, how to create a data typology and logic models, analyzing data over time to track progress towards targets and milestones, meeting funder expectations, and creating a data-focused organizational culture. Common problems with data collection and potential solutions are also discussed.
This document summarizes a presentation by Iain De Jong on data and performance measurement for homelessness services. The presentation covers: why collecting good data is important; key definitions like inputs, activities, outputs and outcomes; how to create a data typology and logic models; setting targets and doing data analysis; meeting funder expectations; and creating a data-focused organizational culture. Common problems with data like confusing outputs and outcomes are also addressed. The goal is to help organizations better use data to understand their work and drive improvements in serving clients experiencing homelessness.
BLandin Broadband Communities intro to Intelligent Community Ann Treacy
The document discusses key elements of building an intelligent community, including broadband access, a knowledgeable workforce, digital equality, innovation, sustainability, and advocacy. It provides best practices for communities in each of these areas, such as forming broadband workgroups, offering computer training programs, supporting e-commerce initiatives, and conducting broadband marketing campaigns. The document also outlines roles that different groups can play in promoting digital inclusion, such as subject specialists sharing resources, conveners bringing people together, and funders/donors providing financial support.
The document summarizes key learnings from the SXSW conference in 2017. It discusses 4 main topics: 1) Creating strong content by understanding users, 2) Experimenting with new spaces like VR, 3) Having conversations through chatbots and AI, 4) Navigating the fast pace of change around issues like data privacy and ethics. The overall message is that brands need to stay aware of emerging technologies and their impact on user experiences, while ensuring diversity and accountability.
This document discusses various technologies including social media, mobile technology, and cloud computing. It provides details on the growth of social media platforms and how professionals like accountants can benefit from using social media to build relationships, generate leads, and monitor reputation. Mobile technology is evolving rapidly with new devices like bendable phones and wearable technology. The document discusses how mobile phones can help professionals and be used by accountants to improve efficiency. It also covers emerging technologies like contactless payments and issues around customer relationship management, version control, and data security when working with cloud computing. The key message is that technology is changing rapidly and accountants need to adapt and leverage new technologies to remain relevant.
Interactive forms standardize content, allow for remote sharing of documents, and make information reusable. This reduces training needs for volunteers and allows legal aid programs to assist more clients. Examples include forms for domestic violence restraining orders, wills, and charity incorporation created by programs in California, Illinois, Idaho, Ontario, and other states. Volunteers review forms remotely using these tools.
Digital Media Skills to Master to Get a Job in 2019Chris Snider
This document discusses 8 digital skills that are important to master for getting a job in 2019 and beyond: artificial intelligence, messenger bots, stories, direct messaging, digital advertising, influencer marketing, voice search, and podcasting. It provides examples of how each skill is being used and tools for developing skills in each area.
What does it mean to innovate through technology? How are other organizations doing it? Through a tour of case studies and examples, we’ll inspire you with potential ways to apply new technologies to your own programs.
Think of it as a survey of 15 project and examples of innovation from npos, topics will include:
Document assembly
Apps
SMS – Texts
Online courses
Expert systems
Kiosks
Volunteer management
Video conferencing hardware/software
Dashboards & maps.
By Idealware
Presenters:
Laura Quinn, Idealware
Kathleen Caldwell, Pine Tree Legal Assistance
What can NOT making a profit teach us! – Lessons for us all from the non-prof...Adestra
What if you’re in business to NOT make a profit? No, I am not talking about losing business or operating in the red, but what if you’re a non-profit organization? How do you do more with less and still innovate to attract and retain donors? More communication, less communication, demographic focused or still working with direct mail, there’s a lot to think of …but going digital can really add value to your existing channels and help you discover and maximize new ones. Yet, the one connection non-profits have is authenticity and a story. For everyone else, are there things we can learn in the Retail, Travel and other industries from the non-profit space? By taking a wider vertical focus you can always learn more, especially from organizations where ROI is under even more intensive scrutiny than usual.
Join Ryan Phelan, VP of Marketing Insights and Tristam Jones, Head of Account Management, in this energetic and worldwide discussion on the learnings from the non-profit space. You’ll walk away with:
Clear examples of engagement campaigns in email from some of the top non-profit organizations
Challenges facing the NFP sector and tips to overcome them
How to take advantage of the unpredictable donation
The top things the for-profit space can learn from non-profits
Maximization of foundational email programs can help any marketer
Next Generation Advocacy and Advocate Training Tools: This webinar will focus on new approaches to the design and delivery of substantive practice resources and tools for advocates. Examples will include “expert” tools that aid legal decision-making and new training models.
Digital Accessibility: What Local Governments Should KnowMarketingeScribe
This document discusses digital accessibility for local governments. It defines digital accessibility as when technology is designed so that people of all abilities can fully access experiences. It reviews laws requiring accessibility, examples of digital content, and definitions of disability. The importance of accessibility is discussed, noting that over 1 billion people worldwide have a disability. Tips are provided for governments on engaging people with disabilities, ensuring the technology they use is accessible, and following standards like WCAG. Questions from attendees are taken at the end.
What Open Source Is and How Your Nonprofit Can BenefitTechSoup
Open source software allows anyone to freely read, study, modify and redistribute a software’s source code with little restriction other than that free access is maintained. For a nonprofit, open source represents a fantastic opportunity to tap into some of the best technology out there, to engage with entirely new allies, and to reduce long-term technology costs for an organization.
Join the Case Foundation’s VP of Interactive Strategies, John Jones, for a webinar where he will cover the following topics:
- Discuss what open source is
- How some nonprofits have been able to employ it to advance their work
- How you may apply those lessons to your own organization
- In addition, John will share some of the open source work the Case Foundation has been leading, which will include a demo of an open source project the Case Foundation has released.
Developing a digital marketing strategyErnact Create
The document discusses how connecting rural businesses through high-speed internet and digital tools can help them grow. It provides statistics on Ireland's growing digital economy and internet usage. It then outlines the business benefits of connectivity and digital strategies like using cloud computing and software as a service. The document emphasizes using content marketing and an inbound marketing approach through blogging and social media to attract customers online. It stresses defining goals and personas to create valuable content and conversions along the customer journey.
Webinar - Navigating the World of Donated and Discounted Technology - 2015-09-24TechSoup
Visit http://www.techsoup.org for donated technology for nonprofits and libraries!
Did you know that more than $1 billion in technology services, software, and hardware is donated each year to support social causes around the world? Hundreds of donated or discounted technology products are available for nonprofits, whether desktop software, computer equipment, accounting packages, network hardware, or cloud-based tools.
TechSoup's Gayle Samuelson Carpentier, Independent Sector's Matt Perdoni, and Good360's Lenore Freeman navigate this landscape so you can access the many resources available. By taking advantage of programs from industry leaders like Microsoft, Google, Adobe, Cisco, Salesforce, and Intuit, can help you stretch dollars while improving and streamlining operations.
In this webinar, you will:
-- Hear about the top five resources no nonprofit or library can or should do without.
-- Identify tools that can help you organize data about your donors and volunteers.
-- Be exposed to the array of software products available to help support or streamline operations and office processes.
This document provides instructions and guidelines for a training on using machine translation (MT) and translation memory (TM) tools responsibly to create legal materials in other languages. It discusses best practices like having translations legally reviewed, using plain language, and caution with tools like Google Translate. Panelists from legal organizations discuss their experiences using MT, TM, and creating multilingual content. Key lessons are that context is important, legal concepts require careful translation, and it's generally best to have translations professionally done when possible.
This document provides an overview of free and low-cost technology tools that can be used by legal aid organizations. It discusses tools for infrastructure like cloud backup services, productivity apps like Google Docs and Slack, program support tools like Google Translate and document management, communications tools like MailChimp and SurveyMonkey, and resources for adding up technology costs. The document aims to help legal aid nonprofits select useful free tools while also considering things like maintenance costs, ease of use, and training requirements.
In this webinar we rapidly go through 50 different tech tips covering everything from tools for developers to ways to optimize your Amazon purchases.
You can watch the webinar that these slides were used in here.
https://youtu.be/fKpPP4vK-x8
In this video we talk about what US is and how to gather information to make a good one with the help of two case studies.
You can find the video that goes with this here https://www.youtube.com/watch?v=nK9LHXa8x7A
For the past few years British Columbia has been working on the Civil Resolution Tribunal, an online tribunal dedicated to help resolve small claims(<$5000) and condominium disputes. Now two people that have worked in depth on the project, Darin Thompson and james Anderson, share more information about their project.
Changing trends in the nature of pro bono work, user expectations, and adoption of mobile devices are driving the need to rethink what types of recruitment tools and substantive resources are most effective for volunteers. At the same time, technology is allowing legal aid programs to provide more comprehensive support to volunteer attorneys in “on the go” settings such as clinics, outreach settings, and in court. In 2017, several new LSC-funded initiatives will launch in response to these trends and opportunities.
These slides give a quick overview of the different products that make up Office 365. These slides go with this presentation.
https://www.youtube.com/watch?v=oKXAehmlAPo
You can see the presentation that went with these slides here. https://www.youtube.com/watch?v=jgUahPdqF8Y
Referenced in the presentation is the Principles and Best Practices For Access Friendly Court Electronic Filing, that can be found here. https://www.courts.mo.gov/file.jsp?id=45503
The document introduces the Data Analysis Framework (DAF), an online tool created by Legal Services Corporation grants to help legal aid organizations use data strategically. It provides examples of data questions legal aids may want to analyze, types of analyses like snapshots, comparisons, trends and geographic analyses. It also lists internal case and client data fields that could be analyzed, examples of external data resources, potential academic partners, and a matrix matching data questions with specific analysis approaches. The DAF is meant to help legal aids better understand their clients and cases by analyzing their own and external data.
This document provides instructions for participants on an online training about language access strategies for legal aid websites. It outlines how to select audio options for joining via telephone or computer, asks participants to submit questions, and notes that the training will be recorded and posted online. It then introduces the presenters and topics to be discussed, including translating content, interviews and forms, as well as lessons learned from legal aid programs' experiences with language access and translation.
Micheal Green - JustTech
Mary O'Shaughnessy - Her Justice
Sart Rowe - LSNTAP
In this webinar we look at what phishing is, how it impacts legal aid organizations, and how to take steps to reduce the likelihood and impact of getting hit with an attack.
This document discusses creating data visualizations with low-cost tools. It begins by outlining the objectives of understanding the purpose of a visualization, principles of communicating through data, choosing the right visualization, and determining if Excel is suitable. It then covers the eight principles of communicating through data, such as defining the question, using accurate data, and tailoring the visualization to the audience. Next, it discusses choosing the right visualization type based on the purpose, such as line charts, bar charts or tables. The document considers when Excel may not be suitable and introduces specialist tools like Tableau, Microsoft Power BI, and coding options. It concludes with additional resources for data visualization.
These slides go with the webinar linked below, in it we go over the topics covered in the slides and answer a few questions from people attending the live session.
http://lsntap.org/blogs/creating-technology-disaster-plan
this slides go with the webinar linked below. In it we discuss some of the things you need to consider and methods to use when looking into upgrading your systems.
https://youtu.be/TK8F-oLXZTw
This document discusses working remotely for legal aid organizations. It addresses technology considerations for remote work including internet access, communications, and hardware. It provides perspectives from an executive director and staff member on remote supervision, policies, expectations and challenges. It also discusses lessons learned around effective communication, community, project management, isolation, overwork and self-care for remote employees.
These are the slides that go with the tech baseline presentation linked below, and the document we are referencing is just below that.
https://youtu.be/kB3YkM0z5CY
http://www.lsc.gov/sites/default/files/TIG/pdfs/LSC-Technology-Baselines-2015.PDF
This training will cover the Legal Services Corporation Baselines: Technologies That Should Be in Place in a Legal Aid Office Today (Revised 2015). Topics will include:
FTE Technology Staff
Budgets
Case Management System
Security
Training
Communications
Bring Your Own Devices (BYOD)
The baseline document can be found here.
http://lsntap.org/sites/all/files/LSCTechBaselines-2015.pdf
More from Legal Services National Technology Assistance Project (LSNTAP) (20)
7. Research Methodology
We spoke to twelve organizations
to find out
• Four legal aid consultants or
experts
• Another three legal aid
organizations
• Five other organizations in the
human sector realm
We gathered case studies, advice,
and lessons learned
8. We Found Three Core Possibilities
Taking Services On the Road
Helping People From Afar
Providing Compelling On-Demand Resources
11. MLSA Kiosks for Free Legal Help
Montana Legal
Services Association
provides kiosks in
courtrooms with
access to free online
legal help and forms
for those who choose
to self-represent
12. Kiosks for Free Legal Help
• Kiosks located in three
points in Montana
• In addition to online
resources, litigants can
also use the computer to
link to a “live chat” with a
staff member of Montana
Legal Services Association
14. Barriers and Key Success Factors
Barriers:
• Courthouses are not open all the time
• Building relationships with partners like
libraries and town offices
Keys to Success:
• Inexpensive to roll-out more
• They don’t require a lot of upkeep
15. NYLAG’s Mobile Legal Help Center
• 41-foot custom vehicle donated
by the David Berg Foundation
• Video link with NYC court
system for emergency
hearings
• 4 separate private consultation
areas for clients to meet with
attorneys and law student
volunteers
• Travels to the 5 boroughs and
Long Island
16. NYLAG’s Mobile Legal Help Center
• A designated attorney and driver
travels on the bus
• Other staff and volunteers rotate
17. Barriers and Key Success Factors
Barriers:
• Physically navigating vehicle around the city
• Finding areas of need and setting up
appointments
• Unreliable data signals
Keys to Success:
• Traveling familiar routes
• Connecting with representatives and
community centers to schedule visits
• Internet technologies are improving
18. Maine Sea Coast Mission
Founded in 1905 to
provide religious
services to remote
Maine islands.
In 2002, started
providing Island
Health Services via
a boat-based clinic.
20. Maine Sea Coast Mission Telemed Unit
Google Calendar
shows boat schedule
21. Barriers and Key Success Factors
Barriers:
• Availability of health providers
• Reluctance of population to seek health care
• Intrusiveness of technology
Keys to Success:
• Choosing providers with ties to the area
• Publicizing schedule
• Repeat exposure to technological
assistance
• Integration into the community
25. Our Kids: Video Conferencing
Private foster care and
adoption agency partnered
with ATT&T to provide
broadband internet services
to foster care families – and
uses it for informal check-ins
with children.
Video conferencing does not
fill official visitation
requirements, but they use it
to check-in in between visits.
26. Video Conferencing in the Legal Aid Sector
ProBonoNet is experimenting with
various models:
• Video chat replacing phone calls
• Allowing people to click a “Video
Chat” button after filling out an
A2J form to get a consultation
• Setting up pro-bono attorneys
with video conferencing from
courthouses – as they’re there
already
27. Help Via SMS Text Messaging is Unproven
• TXT4LIFE - Suicide
Prevention through
text messages
• How is it working?
We can’t find out.
28. MobileCred
MobileCred’s Loan View
• SMS Text-to-loan microfinance program that allows borrowers to
be approved by a remote loan officer
• A “proof of concept” developed by HiDef, not yet in the field
31. But Can We Boost Usability and Appeal?
How can we provide information in
way that’s compelling and usable to
diverse audiences?
32. We Own the Dream / Únete al Sueño
Joint Venture of Immigration
Advocates Network (IAN) and Pro
Bono Net to provide a screening
tool and information for the
Deferred Action for Childhood
Arrivals (DACA)
33. We Own the Dream / Únete al Sueño
Eligibility Screening Tool
• Walks through a DACA
screening interview
• Provides a printable pdf
• Soon will link to e-file
• More than 13,000
individuals have already
accessed the tool.
• Tool is currently in
English only
34. We Own the Dream / Únete al Sueño
Mobile Text Alerts
35. Barriers and Key Success Factors
Barriers:
• Tenuous situation of the DACA law
• A2J is limited on Apple phones; better on
Android or other phones
Keys to Success:
• Strong publicity campaign and pre-existing
lists
• Leveraging mobile platform to outreach to
younger generation
37. Idealware eLearning
• On-demand trainings that
bring together
powerpoint, screencasts, au
dio, video, and interactive
elements, likes polls and
quizzes.
• Requires, at a
minimum, multimedia
software (like Camtasia or
Adobe Premier). Interactive
elements require eLearning
software, like Articulate or
Adobe Captivate.
38. CitizenshipWorks.org Mobile App
• The app provides information, calculators, and
checklists about the naturalization process.
• Q&A to test user’s familiarity with civics
questions
• Not just flashcards; incorporating audio for the
reading and writing sections
• Closer approximation to actual test
• English and Spanish versions
39. iCivics (http://www.icivics.org/)
• Founded in 2009 by
Supreme Court Justice
Sandra Day O’Connor “to
educate young people about
civic rights and
responsibilities and
understand how the
government works.”
• 7 million game plays and
over an estimated 1 million
kids reached.
40. iCivics
• Originally planned to
reach young people
directly by releasing the
game for free online.
• Under this distribution
model, kids were not
finding and playing the
game.
• Now, iCivics targets its
games to teachers, in
order to reach kids
through school.
• Currently have 17 games.
Each cost an estimated
low six-figures
41. Barriers and Key Success Factors
Barriers:
• Creating a game that kids will want to play.
• Does the gameplay make sense for your
message?
Keys to Success:
• Striking the balance between mission and
fun.
• Delivery – seeing far greater success
distributing the game through schools than
targeting the kids directly.
42. Mindblown Life
• Combating financial illiteracy by
creating an iPhone game that
teaches personal finance.
• “Players create an avatar,
choose a career, and live their
own virtual lives…”
• Geared around a “Sims” like
experience that kids will really
want to play, with content that
matches the game play
• Budget in the low six figures.
44. Some Key Themes Emerged
Through all of our interviews, some
recurring themes became apparent
45. Remote Options Aren’t Cheap
It generally costs more to
support people outside the
office… at least in terms of
start-up costs.
But remote options can
sometimes scale better
than office visits.
46. Outreach is a Key Step
It’s not enough to just
show up in a new
community with services.
You need to figure out
how you’ll spread the
word and build trust.
Consider partnering with
those who already have
the relationship
47. Scheduling Is Still An Issue
Any live interaction will
require scheduling, and
bring with it scheduling
woes. These can be
worse when it’s hard to
just reschedule (i.e. the
Justice Bus is moving on).
48. Weigh Quality vs. Reach
It’s harder to ensure remote
services are always top quality and
exactly what’s needed.
When is quality paramount? When
is some help better than no help?
49. Define Your Technology Plan B
If you’re going to rely on technology, you always need a Plan B, in
case things don’t work as you thought they were going to.
Barriers: lots of competition among video games for kids’ attention. Why will students want to play your game?Keys: far more success marketing the educational game to educators, to incorporate into lesson plans. Teachers and homework assignments encourage kids to play.
Money management – need to earn “money”, “fame”, “reputation” to advance through your career, afford clothes, houses, etc.