STOP VERBAL DESIGN

Monday, December 2, 13
CONJUNCTIVE TENSE
“it would work like that...”
“it could be/work like that...”

Monday, December 2, 13
“This is a INDUSTRIAL Design course,
not a VERBAL Design Course”.

Prof. Alessandro Faria
Monday, December 2, 13
PRESENTATION ≠ PROTOTYPE

Monday, December 2, 13
THE METAPHORICAL SALAD
“Facebook of fast food with Amazon rating list”

Monday, December 2, 13
THE RE-USED TREND OF SOMETHING
“The Social Network of something,
The Crowdsourced version of something.”

Monday, December 2, 13
THE-OVER-SMART-IT-IS-NOT-A-SIMPLE-IDEA:
“a glass container for liquids with a removable
top that allows one to pour whatever is inside in
other containers.”

Monday, December 2, 13
COMMUNICATE + CONSOLIDATE

Monday, December 2, 13
SHOW, DON’T TELL

Monday, December 2, 13
50 SHADES OF PROTOTYPING

Monday, December 2, 13
SKETCH = REPRESENTATION/ ILLUSTRATION

Monday, December 2, 13
SKETCHING
Monday, December 2, 13
SKETCHING
Monday, December 2, 13
Communicates
Event

Emergency
Fixing

E-mail

Phone

User Journey

Pay Rent

Get the Keys

Touchpoints

PayPal

Key Host

Front Office

Payment

e-mail with
info

Authorize
Event

Drop Keys

Organise
Flat

Communicate
Neighbors

Send e-mail
with info

Last check up

Instructions

The Business
Ulf is a professional AirBnB host from Berlin. Because
he travels quite often (his girlfriend lives in another
It is quite common that people come to Berlin to celebrate something with a group of friends, what happens
also quite often is the need to emergencial repairs due
to accidents... He does not mind the problems (since he
charges the guests for the damages).

I really would love to...

To reduce my

Get better
rates in AirBnb

Monday, December 2, 13

Back Office

Check Paypal
account

Fixin

Analysis of
the situation

to reduce the
communication

more energy

Schedule
specialist

Pa
MOCK UP = SENSORIAL EXPERIENCE
(SHAPE, SIZE...)

Monday, December 2, 13
Monday, December 2, 13
Monday, December 2, 13
PROTOTYPE = FUNCTION

Monday, December 2, 13
Monday, December 2, 13
Monday, December 2, 13
SKETCH = REPRESENTATION
MOCKUP = SHAPE/SIZE/COLORS
PROTOTYPE = FUNCTION

Monday, December 2, 13
IFKASA

Monday, December 2, 13
Monday, December 2, 13
Monday, December 2, 13
Monday, December 2, 13
Prototype
•
•

To give the nurses social strength by giving them community visibility
A platform for a community of health professionals sharing information about (e.g.) diseases and
treatments, road conditions for mobile clinics, daily problems, complaints and concerns, disease
outbreaks, conditions at the farms...

A space for complaints, like a new/digital Rufina who is the “mother” of her group of nurses absorbing
their complaints
Bring awareness about your existence, your work and your problems to the public.
Connect, express, spread awareness, protest, (play)

•

The nurses see value in sharing information (about them and their work) amongst each other and with
the public.

•

Which kind of information is valuable to share

•

There is a need for community in order to improve the working conditions

Monday, December 2, 13
Monday, December 2, 13
NOS.VC

Monday, December 2, 13
Monday, December 2, 13
Monday, December 2, 13
Monday, December 2, 13
PROTOTYPING IN 4

Monday, December 2, 13
“DOING IS THE BEST WAY OF THINKING” - Tom Chi
1. CONSOLIDATE
A. Idea Napkin
B. Sketch it
C. Roleplay

Monday, December 2, 13
2. WHAT ARE THE GAPS?
Identify the questions that
you want to make

Monday, December 2, 13
WHAT I WANT TO KNOW
IS NOT WHAT I ASK

Monday, December 2, 13
WHAT I WANT
TO KNOW

Monday, December 2, 13

WHO CAN
TELL ME

HOW I WILL
ASK IT
“WOULD YOU USE IT?”
IS NOT A GOOD QUESTION.

Monday, December 2, 13
“WOULD YOU BUY IT?”
IS NOT A GOOD QUESTION.

Monday, December 2, 13
“DO YOU LIKE IT?”
IS NOT A GOOD QUESTION.

Monday, December 2, 13
“FIND THE QUICKEST PATH TO THE
EXPERIENCE” - Tom Chi
3. DESIGN THE EXPERIENCE
Mock up or Prototype?

Monday, December 2, 13
PROTOTYPES = GAME
Constrained scenario
Agreed rules
Players have roles

Monday, December 2, 13
4. LEARN AND START AGAIN

Monday, December 2, 13
Adam Lawrence and Markus Holmeß
Monday, December 2, 13
mauro.rego@sap.com

Monday, December 2, 13

Prototyping