PROOF: Employee Engagement = Business Success
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If you ever wanted a case study to demonstrate that employee engagement can be directly tied to organizational success, then you need to hear this case study from Coast Capital Savings Credit Union. Located in B.C. and recognized as one of the country's "50 Best Managed Companies," Canada's second largest credit union is doing something right. Coast Capital Savings has made wholesale changes in the way it functions, thereby galvanizing its employees to embrace change and turn traditional Canadian banking on its head. In this session, you will learn how employee communications, based on an innovative blending of humour & play in the workplace, has successfully driven staff engagement, commitment and performance, resulting in record business results.
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FHTM Outline
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- The document is promoting a multi-level marketing company called FHTM, outlining its business model, compensation plan showing potential earnings at different levels, and products/services offered.
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PROOF: Employee Engagement = Business Success
- 1. Proof: Employee Engagement = Business Success
- 2. Objectives 1. A Little About Me 2. The Story of Coast Capital Savings 3. Our Challenge 4. Helpful Tips 5. Have Fun
- 3. Who I Am
- 7. Flashback to 2002 • Traditional business perspective • No single vision of the future • No unified culture • Low morale • Disengaged employees
- 8. Start fresh, be bold
- 10. Yes from Coast to coast.
- 13. ®
- 14. The Challenge Help Develop 2000 Brand Ambassadors
- 16. Helpful Tip # 1 Keep It Simple
- 18. Synergy A great name for a stripper, but meaningless otherwise
- 20. Helpful Tip # 2 Laugh
- 23. “Hair”
- 27. “Flexwise”
- 29. Helpful Tip # 3 Trust
- 30. Values • We have a passion for innovation • We engage in spirited teamwork • We help our customers, communities & each other
- 31. “CEO’s Office”
- 32. Put Your Money Where Your Values Are
- 34. Helpful Tip # 4 Play & Have Fun
- 36. A Good Citizen • Transparency and Accountability • Ethical Business Practices • Progressive Employee Development • Democratic Governance • Healthy Financial Practices • Environmental Awareness • Community Support
- 37. How do you put a face to a company?
- 40. “A Little Later in the CEO’s Office”
- 43. Helpful Tip #5: Get Results
- 44. Happy Employees 2008 Employee Survey 89% are engaged and satisfied with Coast Capital Savings • Feel they have a fulfilling role • Motivated to do their best • Know how and what they do contributes to the overall success of organization • Are proud to be part of the organization • Are committed to the organization’s objectives • Are passionate and enthusiastic about their jobs • Feel involved
- 46. Innovative Products & Services • Free Chequing • Aperio • One Small Fee and the Rest Is Free Account • Big Perks for Small Business Account • Haggle Free • Mobile Banking • High Interest, No-Fee Savings Account
- 47. Customer Growth & Satisfaction • Customer growth increased from 290,000 in 2002 to more than 400,000 in 2008 • Responsible for 2/3 of net customer growth in BC credit union system • 400 new customers per month walk through each aperio™ • 650 new chequing accounts opened each week • 80% of customers are satisfied
- 48. Total Assets Under Administration $12,000 $10,000 $8,000 $M $6,000 $4,000 $2,000 $0 2002 2003 2004 2005 2006 2007 2008
- 49. Financials 2002 2008 Total revenue $184.5 million $287.8 million Net income $26 million $52 million Operating Efficiency 78.5 69.5
- 50. Recognition • Innovator in Credit Union Industry • 50 Best Managed Companies (Platinum status) • 50 Top Employers in BC
- 51. Helpful Tip #6: Give out Free Stuff and Ask ®