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Prologic first
- 2. PROLOGICFIRST The company • 20 years in business • Technology leader • Integrated solutions • Add-ins to 3rd party software • India, Dubai, London, KL • 1500+ customers, 28 countries
- 5. PROLOGICFIRST Technical architecture Independent or multi-property
- 6. PROLOGICFIRST Sample customers - WISH International • Golden Tulip, ME&A (11) • Abu Dhabi National Hotels, UAE (7) • Al Hokair, KSA (8) • De Palma, Malaysia (4) • Golharta, Malaysia (2) • Constance Group, Indian Ocean (7) • Park Lane Mews, London • Ramada, UAE (2) • Bay Hotel, Singapore • Citin Hotels, Malaysia (4) • Ascot Dubai (4) India • Elgin Hotels (4) • Sterling Holiday Resorts (2) • The Park Vizag • Clarkes Hotel, Shimla • Galaxy, Gurgaon • Chrome, Kolkata • Senator, Kolkata • Nidra Hospitality (2) • JHM Interstate, Jaipur • Magarpatta Hospitality, Pune • Picadilly (2) • Maharaja Express
- 7. PROLOGICFIRST WISH Modules • Sales & Marketing – Contracts Management – Business Intelligence • CRM – Central Guest History – F&B Profiler, Loyalty & Table Reservation – Members Database – Booker Loyalty Accounting – Guest Feedback * • Electronic Distribution – Central reservations – Web Bookings – OTA interfaces – Channel Management * – Revenue Management * • Rooms Division – Front Office / PMS – Mobile Front Office – Services Management – Interfaces • Food & Beverage – Point of Sale – Mobile POS – Banquets Booking – Business Intelligence • I&C – Call Accounting – Voice Mail – Internet Access & Billing – IPTV & Digital Signage * • Back Office – Overview – Purchase & Inventory – Services Work Orders – Food & Beverage Costing – Payroll & Personnel – Accounting – Business Intelligence • Enterprise Reporting – Financial Consolidation – Central Purchase
- 9. PROLOGICFIRST Contracts Management Workflow Agents / Operators / Companies Rates & terms Proposal Agreement Distribute to CRS & Hotels Operations Review Performance Note Only available for central multi-property deployment with WISH.NET.
- 10. PROLOGICFIRST Contracts Management Contacts Tracking / Sales Force Automation • Unlimited contacts • Call records • Calls plan • Calls report
- 11. PROLOGICFIRST Contracts Management Production analysis Vital inputs for performance measurement and next year’s rate negotiations Return to WISH Modules
- 12. PROLOGICFIRST Business Intelligence Multi-dimensional Analysis Dimensions • Market segment • Business Source • Domicile • Agent / Operator / Company • Room Category • Rate Category • Guest / Group • Revenue Type • Period Expressions • Room Nites • Room Arrivals / Departures • Cancellations / no-shows • Guest Nites • Guest Arrivals • Domestic / Foreign • Revenue • ARR / REVPAR Analyze by any combination of one, or more, dimensions and expressions. Present data or graph.
- 13. PROLOGICFIRST Business Intelligence Sample dashboard Multi-property views, if deployed with central multi- property Front Office server. Build your own dashboards. New
- 14. PROLOGICFIRST Business Intelligence Sample created by partner UbIQ, Malaysia
- 15. PROLOGICFIRST Business Intelligence Sample created by customer - Constance Developed using Microsoft SQL Reporting Services Return to WISH Modules
- 17. PROLOGICFIRST Central Guest History Central Database of Guests across the Chain • Contacts • Demographics • Family • Visit History • Revenue History • Preferences • Incidents • Feedback • Communication • User defined fields
- 18. PROLOGICFIRST Central Guest History Distribute to hotels for guest recognition and personalized services. Powerful query tool for extraction of conditional lists. Use for direct marketing and CRM. For use with central multi-property front office software. Return to WISH Modules
- 19. PROLOGICFIRST Frequent Diner Profiler Unique Multi-outlet F&B Guest History Database • Personal data • Home delivery information • Membership / Loyalty • Visits summary • Most ordered items • Past checks • General / service / KOT notes • User defined fields USES • Home delivery • Loyalty Accounting • Personalized services
- 20. PROLOGICFIRST Frequent Diner Profiler Personalize services & CRM • Use on desktop or mobile device Delight your diners • Write preferences to Front Office and Central Guest History Share with other properties • Mailing lists for direct marketing and diner relationship
- 21. PROLOGICFIRST Food & Beverage Loyalty With instant redemption • Loyalty earnings • On-line redemption anywhere Requires central database and always-on data connection • Member Statements Return to WISH Modules
- 22. PROLOGICFIRST Members Database • Client Server (Web based – soon) • Interfaced with Web Prolific (back office) and Touché (POS)
- 23. PROLOGICFIRST Dependents Database & Directory • Dependents linked with members • Independent billing
- 24. PROLOGICFIRST Reports – Member Visits
- 26. PROLOGICFIRST Visit Statistics Return to WISH Modules
- 27. PROLOGICFIRST Booker Loyalty Accounting • Web based • Multi-property • Booker production from PMS Interfaced with WISH.NET and Opera • Redemption Voucher issue • Statements Return to WISH Modules
- 28. PROLOGICFIRST Guest Feedback Analysis HotelQMS from Differential Web Solutions • Listen to your valued guests • Speak with them • Engage them with database email marketing • Help identify operational & marketing issues • Transforms your guests into a long term relationship • Enhance guest satisfaction and increase revenues
- 29. PROLOGICFIRST Guest Feedback Analysis HotelQMS from Differential Web Solutions • Web based • Custom form • Capture all modes of feedback • Post-check-out mailing • Process feedback • Online reports & analysis • Import check-out data from WISH and Opera • Write feedback to WISH Central Guest History
- 30. PROLOGICFIRST Guest Feedback Analysis Direct impact on your marketing costs Return to WISH Modules Ensure that your guests return. Lower your marketing costs.
- 32. PROLOGICFIRST Central Reservations Two choices Web based • Web based • Low bandwidth needed • Limited functionality • Will grow Client-server / remote access • Client-server • Remote web access • All features of Front Office • No retraining for FO staff
- 33. PROLOGICFIRST Web CRS • Easy to use • Single form • Single image of inventory shared with Front Office • Rooms & rates • Secure access • Itineraries • Accompanying pax • Preferences • Rate of the day • Meal plan • Optional services
- 34. PROLOGICFIRST Web CRS Confirm online or on mobile * Mobile confirmation by QikInn from UbiQ Malaysia
- 35. PROLOGICFIRST Full-function Central Reservation System Multi-property Front Office as CRS • Client-server • Remote web access option • Single image of inventory shared with Front Office • Full front office reservations and pre- arrival functionality • Multi-property availability • Itinerary bookings
- 36. PROLOGICFIRST Full-function Central Reservation System More features • Multi-property booking search • Look up contracts • Correspond electronically • Access security • User activity log • Print or mail confirmation • Confirmation to mobile phone * Mobile confirmation by QikInn from UbiQ Malaysia Return to WISH Modules
- 37. PROLOGICFIRST Web Booking Engine For use at the hotel or chain web site • Single image of inventory across front office and CRS • Customized web store • Multi-room booking • Optional services • Easy online administration • Booking notification for hotel online and by email • Guest confirmation online and by email Return to WISH Modules
- 38. PROLOGICFIRST OTA Interfaces Receive reservations from airline systems and hotel reservations portals. Return to WISH Modules
- 39. PROLOGICFIRST Channel Management Powered by Return to WISH Modules Coming Soon
- 40. PROLOGICFIRST Revenue Management From • Application service • Optimizes total revenue & profitability • BAR and LOS recommendation • Dynamic reactive forecast • Multi-property
- 41. PROLOGICFIRST Revenue Management From • Group Quotations • Powerful reporting • Aid to budgeting • Upload recommendations to CRS / PMS • Revenue dashboard report daily by email • Proven accuracy of forecast Return to WISH Modules
- 43. PROLOGICFIRST Front Office / PMS Options WISH Express ‘No options’ package for small hotels WISH Standard WISH Express with options for medium sized limited service hotels & chains WISH.NET Software for full services hotels and chains
- 44. PROLOGICFIRST WISH Express Package includes – Reservations – Front desk – Cashiering – Call Accounting – Night Audit – Housekeeping – Statistics – Receivables – Payroll
- 45. PROLOGICFIRST WISH Express Distinctive features • Very easy to use • Single workspace • Reliable database • Extensive statistics • Reporting – Wide variety – Well formatted – Electronic despatch – Electronic archival / retrieval
- 46. PROLOGICFIRST WISH Standard WISH Express + more • Same as WISH Express • Multi-property • Web Access • Plus options for – – F&B CRM – EPABX PMSI interface – Internet Access & Billing – Services Management – Purchase & Inventory – Back Office Accounting – Central Reservations – Web Bookings – OTA Interfaces
- 47. PROLOGICFIRST WISH.NET Full featured Front Office / PMS • Multi-property web access • Distinctive user interface • Best-of-breed functionality • Rich statistics • Exceptional reporting • Paperless operations
- 48. PROLOGICFIRST Stay based Discount Travel based Discount Age based Discount Early Bird Discount Fixed Amount Discount Nites Incentive WISH.NET Agent / Operator Contracts
- 49. PROLOGICFIRST WISH.NET Best-of-breed functionality Set-up – Multi-currency room rates – Staff accommodation / dummy rooms – Availability stop sells – Quad/hexa/penta rooms & rates – Multi-lingual documents & letters Sales & Marketing – Allotments – Complex rates & incentives – Non-room discounts – Print rate contract – Unlimited contacts – Contact tracking – Production tracking – To do list
- 52. PROLOGICFIRST WISH.NET Best-of-breed functionality Reservations / Front desk – Room rate by stay day – Non-room discounts – Complex transfers – Guest specific notifications to users – Electronic archival of guest correspondence – Queue Room Check-in – No-show / cancel by cut-off- time – Stay day or 24 Hr room rate posting – Refusals tracking & reporting Front Office Cashier – Charge routing per stay day – Hidden folios – Night Audit wizard – Guest account for ‘walks’ – Voucher printing by type – Split charges by % or ad-hoc amount
- 54. PROLOGICFIRST WISH.NET Best-of-breed functionality • Multi-property – Cross property availability, rates, house position & planning rack – Settle POS check to another property folio – Transfer guest to another property with folio accounting • Rooms management – Guest room inventory – Guest / Group specific room cleaning plan – Maid scheduling • Security – Unlimited user roles – User activity log – Data change log – Emergency / disaster recovery reports • Utilities – System and manual alerts – User mail – To-do reminders
- 55. PROLOGICFIRST WISH.NET Rich statistics • Analysis of actuals & forecast – By Segment, source, Domicile and Nationality • Agent / Operator / Company productivity • Customized – Daily Flash – Night Clerk’s Report • Manager’s dashboard
- 58. PROLOGICFIRST WISH.NET Exceptional Reporting • Comprehensive • Report search • Well formatted • Customizable • Export to MS Office • Distribute by email • Schedule distribution • Archive electronically • Retrieve easily • Excel report generator • Business intelligence
- 69. PROLOGICFIRST Mobile Add-ins to WISH.NET For use by hotel staff
- 70. PROLOGICFIRST Mobile Add-ins to WISH.NET • Pre-check-in communications • Check-out communications • Check-in process • Guest communications • Sales promotions • Mobile surveys • Guest message delivery • Post stay CRM • Stay folio download Return to WISH Modules
- 71. PROLOGICFIRST Services Management Functions • Register service requests • Assign tasks by email or SMS • Escalate delays • Close calls • Track cost of recovery • Analyze trends • Interface with front office/PMS and guest history
- 72. PROLOGICFIRST Services Management Reporting • Register service requests • Assign tasks by email or SMS • Escalate delays • Close calls • Track cost of recovery • Analyze trends • Interface with front office/PMS and guest history Return to WISH Modules
- 73. PROLOGICFIRST Front Office Interfaces Return to WISH Modules • EPABX • Alcatel • Copper Connection • Coral Telecom Pvt. Ltd. • Ericsson • Fujitsu • Hybrex • Intellicom • Iwatsu Electric Co. Ltd. • Lucent • Mitel Telecom • NEC • Northern Telecom • Panasonic • Philips • Siemens • Scanners • 3M Scanner • ID Scan • Address Verification System • QAS • IPTV • Eclipse • Guest Link • Locatel • Door Lock • CISA • KABA Ilco • Saflok • TESA Entry System • Ving Card
- 74. PROLOGICFIRST Point of Sale • Windows based • Touchscreen • Suited to – Fine dining – Quick Service – Take away – Home delivery – Food Court – Industrial Catering • Best of breed functionality (except, labour management) • Unique CRM add-ins See F&B CRM elsewhere in this document • Superior reporting
- 75. PROLOGICFIRST Point of Sale Unusual features • Menu, sub-menu and pages • Item price by guest type • Large buttons, colours, images • Carte / Fixed Meals • Condiments & modifiers • Configurable action buttons • Cover & course wise order taking • Frequent diner profile look- up & link • Auto-print KOT comment from history • Interface with banks for credit card payments • Cashless / stored value operations • Cashless Debit Card operations • Loyalty Program • Kitchen Bump Bar • Dual display POS • API for 3rd party systems to open checks • Interfaces with Opera, Protel and OnQ
- 76. PROLOGICFIRST Point of Sale Superior reporting • Detailed & summary sales, collection & tax scrolls • Discounts by reason & person • Void / moves / split control • Item sales statistics • Best / worst selling items • Covers report by meal type or hour • Weekday wise items popularity • Table & server statistics • Loyalty production • Staff checks • Checks archive
- 77. PROLOGICFIRST Point of Sale Mobile Add ins & electronic report distribution • Daily flash on mobile browser • Auto-responder for reports by email Return to WISH Modules
- 78. PROLOGICFIRST Mobile POS • For use on Windows Pocket PC devices over wi-fi • All features of touchscreen POS, except, ‘carte’ See Point of Sale elsewhere in this document • Improves table side CRM by accessing frequent diner profiler Return to WISH Modules
- 79. PROLOGICFIRST Banquets Booking Diary • Easy to use banquet space & services booking calendar • Web based • Function(s) • Schedule • Pricing • Logistics • Notes • Advance payment
- 80. PROLOGICFIRST Banquets Booking Diary • Invoicing through POS Please see Point of Sale elsewhere in this document Reports • Banquet Event Order • Function Sheet • Deposits due / received • Logistics List • Production Statistics Return to WISH Modules
- 82. PROLOGICFIRST F&B Business Intelligence Sample questions that it can answer • How do covers and average per cover impact your revenues? • Which are your best performing tables? • Who are your best performing servers? • How do item sales vary over meal times? • How do item sales vary across outlets? • What APC and covers statistics do you need to achieve your revenue targets? Return to WISH Modules
- 84. PROLOGICFIRST Call Accounting • Unique graphical monitor • Revenue management through flexible pricing • Cost control per extension and per trunk line • Unique value adds – – Caller look up – Emergency alerts • Interfaced with most EPABX • Interfaced with WISH, Opera & Protel Return to WISH Modules
- 85. PROLOGICFIRST Voice Mail • Features – Unlimited departments, extensions & prompts – Password protected mailbox – Voice greetings – Play, replay, store or delete voicemail – Wakeup calls – Clear mailbox on check-out – Move mail box on room transfer – Interfaces with WISH, Opera, Protel and IDS Return to WISH Modules
- 86. PROLOGICFIRST Internet Access & Billing • Software based • Features – Built in firewall – Dynamic address translation – Bandwidth management – Flexible pricing – Felxible user connections – Postpaid or prepaid – Access control & log – Interfaces with WISH, Opera, Protel & IDS Return to WISH Modules
- 87. PROLOGICFIRST Interactive TV From HOTstream, Greece • Features – Hotel promotion on TV – Guest interactive services – Special offers – Housekeeping – Maintenance requests – PMS interfaces
- 88. PROLOGICFIRST Video on Demand From HOTstream, Greece • Features – HD entertainment on demand – Choice of content packages – Multi-lingual subtitles – Bookmark – Parental Control – East guest selection
- 89. PROLOGICFIRST Digital Signage • Features – Location based views – Display specific content – Easy content management – Multi-zone display • Text with / without animation • Graphics • MS Office • Video • Live stream Return to WISH Modules
- 91. PROLOGICFIRST Integrated Back Office Overview • Purchase • Inventory • F&B Costing • Services Work Order Materials Control • Receivables • Payables • Bank Reconciliation • General Cashier • General Ledger • Financial Reporting Back Office Accounting • Personnel • Payroll • Self-service Personnel & Payroll Only integrated back office system with such wide scope Interfaced with WISH, Opera, Protel, Amadeus, Micros, Touché , Infrasys, Sun Financials
- 92. PROLOGICFIRST Integrated Back Office Features Common to modules • Web based • Multi-property, Multi-currency • Consolidation options • Uniform System of Accounting • Conditional alerts • To-do list • Comprehensive logging • Superior reporting – Well formatted – Comprehensive – Electronic despatch – Export Return to WISH Modules
- 93. PROLOGICFIRST Purchase & Inventory Purchase & Receiving – Process flow
- 94. PROLOGICFIRST Purchase & Inventory Purchase & Receiving – Other functions • Calculate reorder policy • Purchase budgets • Regular and standing PO • PO includes delivery schedules, despatch instructions, payment terms • PO traces for follow-up • Exceptions when receiving – Quantity margins – Emergency purchases Strict control over what is purchased and what is received, at what rate
- 95. PROLOGICFIRST Purchase & Inventory Purchase & Receiving – Other functions • VAT details capture • Track tax deductible at payment • Direct issues • Return to Vendor • Revaluation of receipt • Post liabilities to Payables Strict control over what is purchased and what is received, at what rate
- 96. PROLOGICFIRST Purchase & Inventory Purchase & Receiving – Sample Form
- 97. PROLOGICFIRST Purchase & Inventory Purchase & Receiving – Sample Report
- 98. PROLOGICFIRST Purchase & Inventory Inventory – Process Flow
- 99. PROLOGICFIRST Purchase & Inventory Inventory – Other features • Multiple store types • Multiple store locations • Dynamic conversion of units of measure • Average or FIFO valuation • PAR stock policy • Inter-unit transfers • Post consumption journal to General ledger
- 100. PROLOGICFIRST Purchase & Inventory Inventory – Sample Screen
- 101. PROLOGICFIRST Purchase & Inventory Inventory – Reports Menu
- 102. PROLOGICFIRST Purchase & Inventory Inventory – Reports Menu Return to WISH Modules
- 103. PROLOGICFIRST Services Work Order • Handles orders for items other than stock or assets items • Issue PO subject to approvals • Record progress and export to Payables for progressive billing
- 104. PROLOGICFIRST Services Work Orders Return to WISH Modules
- 105. PROLOGICFIRST Food & Beverage Costing Process Flow Requires WISH Purchase & Inventory
- 106. PROLOGICFIRST Food & Beverage Costing Other features • Unlimited nesting of recipes • Recipes include preparation instructions and presentation photo • Link recipes to POS items • Link open item sales to recipes • Optionally, deplete stocks by potential consumption • Recipe cost refresh • Compute materials requirement & generate issue requisition based on sales forecast • Production card for semi- finished items taken back to stocksRequires WISH Purchase & Inventory
- 107. PROLOGICFIRST F&B Costing Sample Form - Recipes
- 108. PROLOGICFIRST F&B Costing Sample form - POS Item Pricing Analysis
- 109. PROLOGICFIRST F&B Costing Reports • Transactions journal • Cost reconciliation • Daily cost • Consumption variance • Price variance • Menu Engineering
- 110. PROLOGICFIRST F&B Costing Sample Report – Kitchen Efficiency
- 111. PROLOGICFIRST F&B Costing Sample Report – Purchase Efficiency
- 112. PROLOGICFIRST F&B Costing Sample Report – Menu Engineering Return to WISH Modules
- 113. PROLOGICFIRST Back Office Accounting Receivables – Process Flow
- 114. PROLOGICFIRST Back Office Accounting Receivables – Other features • Modify front office transactions • Split or merge transactions • Guest Folio look up • Split payment • Settle credits • Reverse settlement • Change ageing periods • Up to 6 reminders
- 115. PROLOGICFIRST Back Office Accounting Receivables – Sample Screen
- 116. PROLOGICFIRST Back Office Accounting Receivables - Reports Menu
- 117. PROLOGICFIRST Back Office Accounting Receivables – Another Report
- 118. PROLOGICFIRST Back Office Accounting Payables – Process Flow
- 119. PROLOGICFIRST Back Office Accounting Payables – Other functions • Split Receiving value • Post other Purchase Journals & adjustments • Verify VAT credits • Prepaid expenses write- down template • Pay by cheque or bank transfers • Reverse transactions
- 120. PROLOGICFIRST Back Office Accounting Payables – Sample Form
- 121. PROLOGICFIRST Back Office Accounting Payables - Reports Menu
- 122. PROLOGICFIRST Back Office Accounting Payables – Sample Report
- 123. PROLOGICFIRST Back Office Accounting Payables – Sample Report
- 124. PROLOGICFIRST Back Office Accounting General Ledger – Process Flow
- 125. PROLOGICFIRST Back Office Accounting General Ledger – Sample Form • Chart of Accounts as per Uniform System of Accounting • Budget, forecast and target • Inter unit journal (for multi-property deployment only) • Upload journals using Excel • Cost allocation • Grouping codes
- 126. PROLOGICFIRST Back Office Accounting General Ledger – Sample Form
- 127. PROLOGICFIRST Back Office Accounting General Ledger – Drill down
- 128. PROLOGICFIRST Back Office Accounting General Ledger – Sample Report
- 129. PROLOGICFIRST Back Office Accounting General Ledger – Sample Report
- 130. PROLOGICFIRST Back Office Accounting General Ledger – Sample Report Return to WISH Modules
- 131. PROLOGICFIRST Personnel & Payroll Multi-property Web Based Personnel & Payroll system
- 132. PROLOGICFIRST Personnel & Payroll Personnel - Features • Employee personal data • Career progression • Appraisals • Leaves management • Separation • Correspondence file
- 133. PROLOGICFIRST Personnel & Payroll Self service- Features • Update contact information • Request for leave • Upload Doctor’s certificate against sick leave • View payslip • Salary certificate • Request advance / loan • View Duty Roster • Request for training • Resignation Employees are notified by eMail on approval of their request
- 134. PROLOGICFIRST Personnel & Payroll Attendance - Features Manual entry or captured from attendance recording system
- 135. PROLOGICFIRST Personnel & Payroll Payroll - Features • Attendance adjustments • Allowances / Deductions entry • Taxes • Social security / PF • Salary computation • Provisions • Payslips • Bank instructions • Journal to General Ledger or Payables Return to WISH Modules
- 136. PROLOGICFIRST Business Intelligence Built in dashboard More to come
- 137. PROLOGICFIRST Business Intelligence Sample – Consumption analysis using New
- 138. PROLOGICFIRST Business Intelligence Sample – Ad-hoc reporting using
- 139. PROLOGICFIRST Business Intelligence Self Service Reporting • Start with an existing report • Select data that you wish to include • Set filters • Hey presto! A new report is ready • Save the report definition for reuse • Add it into the menu Return to WISH Modules New
- 140. PROLOGICFIRST Hospitality software that you WISHed for panchal@prologicfirst.com +91-9050021108 +91 (124) 4259700 www.prologicfirst.com