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David Mermelstein 
davmermelstein@gmail.com​ | 718-864-1361 | NYC 
 
Experience 
Project Manager​ ​| B&H Photo & Video | ​2018 - Present  
● Proven track-record of delivering projects on time and under budget 
● Led multiple projects with multiple teams, taking projects from inception through completion 
● Managed multi-vendor system integrations and internal development teams 
● Designated lead for eCommerce and B2B projects 
● Defined requirements and documented scope 
● Constructed roadmaps, monitored progress, and set timelines 
● Liaised internally with department leadership teams to maintain alignment around project goals 
● Carried out high-level targets and led decision-making on-the-fly for optimal execution 
Maximized productivity of engineers, eliminated blocks, and gave them the tools they needed 
to succeed  
 
Customer Service Trainer & Lead Development Manager​ ​| B&H Photo & Video | ​2016- 2018  
● Supervised 60+ employees 
● Provided performance development, mentorship, and training 
● Liaised between B&H and IBM to integrate a new Customer Service platform 
● Directly responsible for all of the customer service trainers 
● Onboarded the department to the Salesforce CRM  
● Dramatically reduced quality issues and improved productivity 
 
Customer Service Trainer​ | B&H Photo & Video | ​2015 
● Onboarded new employees in company policies and procedures 
● Provided one-on-one supervision and training 
● Helped teammates maximize their productivity and achieve independent results 
 
Customer Service Agent​ | B&H Photo & Video | ​2014 
● Retail phone/email/chat interactions with customers 
 
Technical Skills 
● Confluence 
● Jira 
● Agile methodologies 
● Microsoft Office 
● Salesforce 
 
Experience working with - FullStory, Splunk & SQL 
 
Education 
Bachelor of Arts, Business  
Fairleigh Dickinson University 
GPA: 3.8 | 2016 Honors List 
 
References provided upon request. 

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David mermelstein

  • 1. David Mermelstein  davmermelstein@gmail.com​ | 718-864-1361 | NYC    Experience  Project Manager​ ​| B&H Photo & Video | ​2018 - Present   ● Proven track-record of delivering projects on time and under budget  ● Led multiple projects with multiple teams, taking projects from inception through completion  ● Managed multi-vendor system integrations and internal development teams  ● Designated lead for eCommerce and B2B projects  ● Defined requirements and documented scope  ● Constructed roadmaps, monitored progress, and set timelines  ● Liaised internally with department leadership teams to maintain alignment around project goals  ● Carried out high-level targets and led decision-making on-the-fly for optimal execution  Maximized productivity of engineers, eliminated blocks, and gave them the tools they needed  to succeed     Customer Service Trainer & Lead Development Manager​ ​| B&H Photo & Video | ​2016- 2018   ● Supervised 60+ employees  ● Provided performance development, mentorship, and training  ● Liaised between B&H and IBM to integrate a new Customer Service platform  ● Directly responsible for all of the customer service trainers  ● Onboarded the department to the Salesforce CRM   ● Dramatically reduced quality issues and improved productivity    Customer Service Trainer​ | B&H Photo & Video | ​2015  ● Onboarded new employees in company policies and procedures  ● Provided one-on-one supervision and training  ● Helped teammates maximize their productivity and achieve independent results    Customer Service Agent​ | B&H Photo & Video | ​2014  ● Retail phone/email/chat interactions with customers    Technical Skills  ● Confluence  ● Jira  ● Agile methodologies  ● Microsoft Office  ● Salesforce    Experience working with - FullStory, Splunk & SQL    Education  Bachelor of Arts, Business   Fairleigh Dickinson University  GPA: 3.8 | 2016 Honors List    References provided upon request.