David Mermelstein is an experienced project manager at B&H Photo & Video since 2018, known for delivering projects on time and under budget while managing multi-vendor integrations. He previously served as a customer service trainer and lead development manager from 2016 to 2018, where he supervised over 60 employees and improved productivity through training and mentorship. Mermelstein holds a Bachelor of Arts in Business with a GPA of 3.8 from Fairleigh Dickinson University.

1. David Mermelstein
davmermelstein@gmail.com​ | 718-864-1361 | NYC
Experience
Project Manager​ ​| B&H Photo & Video | ​2018 - Present
● Proven track-record of delivering projects on time and under budget
● Led multiple projects with multiple teams, taking projects from inception through completion
● Managed multi-vendor system integrations and internal development teams
● Designated lead for eCommerce and B2B projects
● Defined requirements and documented scope
● Constructed roadmaps, monitored progress, and set timelines
● Liaised internally with department leadership teams to maintain alignment around project goals
● Carried out high-level targets and led decision-making on-the-fly for optimal execution
Maximized productivity of engineers, eliminated blocks, and gave them the tools they needed
to succeed
Customer Service Trainer & Lead Development Manager​ ​| B&H Photo & Video | ​2016- 2018
● Supervised 60+ employees
● Provided performance development, mentorship, and training
● Liaised between B&H and IBM to integrate a new Customer Service platform
● Directly responsible for all of the customer service trainers
● Onboarded the department to the Salesforce CRM
● Dramatically reduced quality issues and improved productivity
Customer Service Trainer​ | B&H Photo & Video | ​2015
● Onboarded new employees in company policies and procedures
● Provided one-on-one supervision and training
● Helped teammates maximize their productivity and achieve independent results
Customer Service Agent​ | B&H Photo & Video | ​2014
● Retail phone/email/chat interactions with customers
Technical Skills
● Confluence
● Jira
● Agile methodologies
● Microsoft Office
● Salesforce
Experience working with - FullStory, Splunk & SQL
Education
Bachelor of Arts, Business
Fairleigh Dickinson University
GPA: 3.8 | 2016 Honors List
References provided upon request.