The document outlines the staffing and management structures for Bonner programs, including expectations for staffing ratios and roles for students, as well as examples of management structures at different colleges with details on reporting lines and student leadership positions.

1. The Bonner Program:
Program Management
“Access to Education,
Opportunity to Serve”
A program of:
The Corella & Bertram Bonner Foundation
10 Mercer Street, Princeton, NJ 08540
(609) 924-6663 • (609) 683-4626 fax
For more information, please visit our website at www.bonner.org

2. Management
Structure

3. Program Management:
Bonner Program — Staffing & Student Roles
• Staffing Expectations
- Bonner Scholar Program: 40:1 FTE
- Bonner Leader Program: lead staff assigned to direct
- Bonner Director reports to Senior Administrator
• Leverage available positions (e.g.,VISTAs)
• Student Roles:
- Senior Intern(s)—training, site liaison, administration
- Two Congress Representatives—student voice & leadership
- Student Leadership Team & committee structure—class
meetings, projects, community fund
- Bonner student liaison with campus-wide student leadership
structure
www.bonner.org

4. Program Management:
Start-Up Model
Start Up Model — Limited Staff
- Bonner Program Director may wear multiple hats
- Begin with 5-10 students
- Progressively add more student each year (by class)
- Link to campus-wide service programs from outset
Bonner Program Director Other Campus Faculty/Staff
(manages Bonner Program) (engaged in community service learning)
Bonner Leaders Student Service Programs
(5-10 students — 2 serve as Congress Reps) (campus-wide volunteer management)
www.bonner.org

5. Program Management:
Bonner Program — Staffing & Student Roles
Center Director
(manages Center & oversees Bonner Program)
Bonner Coordinator Other Center Staff
(manages Bonner Program) (manage other programs)
VISTAs
(training, enrichment, community partnerships)
Senior Intern(s) Site/Project Coordinators
(training, enrichment, community partnerships) (campus-wide volunteer management)
Bonner Student Leadership Team Bonner Congress Reps
(class reps, committees, community fund) (Foundation link, student voice, special projects)
www.bonner.org

6. Program Management:
Established Model
Center Director
(manages Center & oversees Bonner Program)
VISTAs Other Campus Faculty/Staff
(training, enrichment, community partnerships) (engaged in community service learning)
Bonner Program Director Service Learning/CBR Staff
(manages Bonner Program) (supporting academically-based service)
Bonner Scholars & Leaders Site/Project Coordinators
(20-100 students — 2 serve as Congress Reps) (campus-wide volunteer management)
Community Service Work-Study Other Student Service Projects/Clubs
(one-year commitment by student) (1x or occasional service projects)
www.bonner.org

7. Program Management:
Carson-Newman College
Bonner Center for Service Learning & Civic Engagement
www.bonner.org

8. Program Management:
Carson-Newman College
Bonner Center for Service Learning & Civic Engagement
President
www.bonner.org

9. Program Management:
Carson-Newman College
Bonner Center for Service Learning & Civic Engagement
President
Director
www.bonner.org

10. Program Management:
Carson-Newman College
Bonner Center for Service Learning & Civic Engagement
President
Director
Community
Connections
Coordinator (VISTA)
www.bonner.org

11. Program Management:
Carson-Newman College
Bonner Center for Service Learning & Civic Engagement
President
Director
Community
Bonner Scholars
Connections
Coordinator
Coordinator (VISTA)
www.bonner.org

12. Program Management:
Carson-Newman College
Bonner Center for Service Learning & Civic Engagement
President
Director
Bonner Center Community
Bonner Scholars
Administrative Connections
Coordinator
Assistant Coordinator (VISTA)
www.bonner.org

13. Program Management:
Carson-Newman College
Bonner Center for Service Learning & Civic Engagement
President
Nonprofit
Leadership & Social
Director
Entrepreneurship
Studies
Bonner Center Community
Bonner Scholars
Administrative Connections
Coordinator
Assistant Coordinator (VISTA)
www.bonner.org

14. Program Management:
Carson-Newman College
Bonner Center for Service Learning & Civic Engagement
President
Nonprofit Engaged
Leadership & Social Scholarship
Director
Entrepreneurship Committee
Studies
Bonner Center Community
Bonner Scholars
Administrative Connections
Coordinator
Assistant Coordinator (VISTA)
www.bonner.org

15. Program Management:
Carson-Newman College
Bonner Center for Service Learning & Civic Engagement
President
Dean of the School
of Social Sciences
Nonprofit Engaged
Leadership & Social Scholarship
Director
Entrepreneurship Committee
Studies
Bonner Center Community
Bonner Scholars
Administrative Connections
Coordinator
Assistant Coordinator (VISTA)
www.bonner.org

16. Program Management:
Carson-Newman College
Bonner Center for Service Learning & Civic Engagement
President
Dean of the School
Provost
of Social Sciences
Nonprofit Engaged
Leadership & Social Scholarship
Director
Entrepreneurship Committee
Studies
Bonner Center Community
Bonner Scholars
Administrative Connections
Coordinator
Assistant Coordinator (VISTA)
www.bonner.org

17. Program Management:
Carson-Newman College
Bonner Center for Service Learning & Civic Engagement
President
Dean of the School
Provost
of Social Sciences
Nonprofit Engaged
Leadership & Social Scholarship
Director
Entrepreneurship Committee
Studies
Bonner Center Community
Bonner Scholars
Administrative Connections
Coordinator
Assistant Coordinator (VISTA)
Bonner Student
Leadership Team
www.bonner.org

18. Program Management:
Rhodes College
Bonner Center for Faith & Service
www.bonner.org

19. Program Management:
Rhodes College
Bonner Center for Faith & Service
Dean of Students
www.bonner.org

20. Program Management:
Rhodes College
Bonner Center for Faith & Service
Dean of Students
Director & Chaplain
www.bonner.org

21. Program Management:
Rhodes College
Bonner Center for Faith & Service
Dean of Students
Director & Chaplain
Bonner Center
VISTA
www.bonner.org

22. Program Management:
Rhodes College
Bonner Center for Faith & Service
Dean of Students
Director & Chaplain
Community Service
Coordinator
Bonner Center
VISTA
www.bonner.org

23. Program Management:
Rhodes College
Bonner Center for Faith & Service
Dean of Students
Director & Chaplain
Community Service
Coordinator
Bonner Center
Work Study Student VISTA
General
(10 hrs/wk)
www.bonner.org

24. Program Management:
Rhodes College
Bonner Center for Faith & Service
Dean of Students
Director & Chaplain
Community Service
Coordinator
Bonner Center
Work Study Student VISTA
General
(10 hrs/wk)
Rhodes Student
Associate
Bonner Program
(10-15 hrs/wk)
www.bonner.org

25. Program Management:
Rhodes College
Bonner Center for Faith & Service
Dean of Students
Director & Chaplain
Community Service
Coordinator
Bonner Senior
Bonner Center
Intern
Work Study Student VISTA
(4 hrs/wk)
General
(10 hrs/wk)
Rhodes Student
Associate
Bonner Program
(10-15 hrs/wk)
www.bonner.org

26. Program Management:
Rhodes College
Bonner Center for Faith & Service
Dean of Students
Director & Chaplain
Community Service
Coordinator
Bonner Senior
Bonner Center
Intern
Work Study Student VISTA
(4 hrs/wk)
General
(10 hrs/wk)
Rhodes Student Work Study Student
Associate General
Bonner Program (10 hrs/wk)
(10-15 hrs/wk)
www.bonner.org

27. Program Management:
Rhodes College
Bonner Center for Faith & Service
Dean of Students
Director & Chaplain
Rhodes Student
Associate Community Service
Religious Life Coordinator
(10-15 hrs/wk)
Bonner Senior
Bonner Center
Intern
Work Study Student VISTA
(4 hrs/wk)
General
(10 hrs/wk)
Rhodes Student Work Study Student
Associate General
Bonner Program (10 hrs/wk)
(10-15 hrs/wk)
www.bonner.org

28. Program Management:
Rhodes College
Bonner Center for Faith & Service
Dean of Students
Director & Chaplain
Rhodes Student
Associate Community Service
Religious Life Coordinator
(10-15 hrs/wk)
Bonner Senior Rhodes Student
Associate Bonner Center
Intern
Work Study Student Campus-Wide Service VISTA
(4 hrs/wk)
General (10-15 hrs/wk)
(10 hrs/wk)
Rhodes Student Work Study Student
Associate General
Bonner Program (10 hrs/wk)
(10-15 hrs/wk)
www.bonner.org

29. Program Management:
Rhodes College
Bonner Center for Faith & Service
Dean of Students
Director & Chaplain
Rhodes Student Rhodes Student
Associate Associate Community Service
General Religious Life Coordinator
(10-15 hrs/wk) (10-15 hrs/wk)
Bonner Senior Rhodes Student
Associate Bonner Center
Intern
Work Study Student Campus-Wide Service VISTA
(4 hrs/wk)
General (10-15 hrs/wk)
(10 hrs/wk)
Rhodes Student Work Study Student
Associate General
Bonner Program (10 hrs/wk)
(10-15 hrs/wk)
www.bonner.org

30. Program Management:
Stetson University
Center for Service Learning
www.bonner.org

31. Program Management:
Stetson University
Center for Service Learning
Dean of Students
www.bonner.org

32. Program Management:
Stetson University
Center for Service Learning
Dean of Students
Assistant Director of
Community
Engagement and
Outreach Initiatives
www.bonner.org

33. Program Management:
Stetson University
Center for Service Learning
Dean of Students
Assistant Director of
Community
Engagement and
Outreach Initiatives
Bonner Program
Coordinator (VISTA)
www.bonner.org

34. Program Management:
Stetson University
Center for Service Learning
Dean of Students
Assistant Director of
Community
Engagement and
Outreach Initiatives
Bonner Program
Coordinator (VISTA)
Community
Engagement
Specialist
(10-12 hrs/wk)
www.bonner.org

35. Program Management:
Stetson University
Center for Service Learning
Dean of Students
Assistant Director of
Community
Engagement and
Outreach Initiatives
CAUSE Advisor &
Bonner Program Service-Learning
Coordinator (VISTA) Program
Coordinator (VISTA)
Community
Engagement
Specialist
(10-12 hrs/wk)
www.bonner.org

36. Program Management:
Stetson University
Center for Service Learning
Dean of Students
Assistant Director of
Community
Engagement and
Outreach Initiatives
CAUSE Advisor &
Bonner Program Service-Learning
Coordinator (VISTA) Program
Coordinator (VISTA)
Community Student
Engagement Engagement
Specialist Facilitator
(10-12 hrs/wk) (10-12 hrs/wk)
www.bonner.org

37. Program Management:
Stetson University
Center for Service Learning
Dean of Students
Assistant Director of
Community
Engagement and
Outreach Initiatives
CAUSE Advisor &
Center for Service Bonner Program Service-Learning
Learning Manager Coordinator (VISTA) Program
Coordinator (VISTA)
Community Student
Engagement Engagement
Specialist Facilitator
(10-12 hrs/wk) (10-12 hrs/wk)
www.bonner.org

38. Program Management:
Stetson University
Center for Service Learning
Dean of Students
Assistant Director of
Community
Engagement and
Outreach Initiatives
CAUSE Advisor &
Center for Service Bonner Program Service-Learning
Learning Manager Coordinator (VISTA) Program
Coordinator (VISTA)
Community Student
Engagement Engagement Technology Manager
Specialist Facilitator (10-12 hrs/wk)
(10-12 hrs/wk) (10-12 hrs/wk)
www.bonner.org

39. Program Management:
Stetson University
Center for Service Learning
Dean of Students
Assistant Director of
Community
Engagement and
Outreach Initiatives
CAUSE Advisor &
Center for Service Bonner Program Service-Learning
Learning Manager Coordinator (VISTA) Program
Coordinator (VISTA)
Community Student
Community Partner
Engagement Engagement Technology Manager
Manager
Specialist Facilitator (10-12 hrs/wk)
(10-12 hrs/wk)
(10-12 hrs/wk) (10-12 hrs/wk)
www.bonner.org

40. Working Session
Map your institution’s org chart,
including staff and student roles
www.bonner.org

41. Management
Roles & Process

42. Program Management:
Community Partnerships
Agency Student
Coordinator Coordinator
Volunteers
www.bonner.org

43. Program Management:
Community Partnerships — Team Roles
Team Roles Expectations
• attends summer orientation
Agency Site Supervisor
• collaborates on developing annual site-based plan
(lead agency/site administrator working with site coordinator)
• meets regularly with site coordinator
Student Site Coordinator • collaborates on developing annual site-based plan
(responsible for managing partnership with the school & serves as link • meets regularly with site supervisor
to campus director or coordinator) • leads weekly site-based student team meetings
• meets regularly with site coordinator
Student Project Coordinator
• develops project plan
(responsible for particular project or event at the school)
• recruits & supervises volunteers for project
Regular Volunteers • attend weekly site/project team meetings
(responsible for particular project within the school) • volunteer at site
Occasional Volunteers
• volunteer at site
(serve at one-time events at the school)
www.bonner.org

44. Program Management:
Community Partnerships — Org Structure
Faculty,
Campus Center Community Advisory
Administrators &
Staff Board
Other Offices
Site-Based Team Site-Based Team Site-Based Team
Site-Based Team
Big Brother/Big Sister Soup Kitchen WaterWatch
Adult Education
(Mentoring) (Hunger) (Environment)
Site-Based Team Site-Based Team Site-Based Team
Housing Aging Population Immigration
www.bonner.org

45. Program Management:
Student Leaders Roles
Meetings &
Position Responsibility
Support
- team management at service site
Site-Based - issues-based research
- Student Handbook Live
Team Leader - site project coordinator
- student-initiated team meetings
- represent class on the student leadership team - Student Handbook Live
Class Rep - familiarity with the student development model - student leadership team meetings
- represent their Bonner program to the Network
- bring the Network back to their Bonner program - Summer Leadership Institute
Congress Rep - Fall Congress Meeting
- create & lead project to strengthen
program
- assist staff with general program management
- take on special projects - Summer Leadership Institute
Senior Intern - Fall Congress Meeting
- plan, facilitate, and supervise Bonner
meetings, trainings, and activities
www.bonner.org 15

46. Program Management:
Bonner Congress Leadership
- Two motivated students who show leadership potential and a desire to
improve your program, school, and community
Who? - Willing to communicate with peers, the Foundation, and other schools
- Will make a commitment above and beyond their regular service hours
-Educate yourself and prospective students on the role
-Work with students to identify idea for their Congress Proposal
How to pick? -Create a process that includes student voice (voting, presentations, nomination
committee) and administrator input
- design & implement a plan for a big idea to build or strengthen their Bonner
Program, campus, or community
What they do? - collaborate with other Reps on their projects, and learn from the examples of
other campus programs
- attend two meetings annually where they represent their campus program
- online (emails, Bonner Congress Group, Wiki)
When & Where? - October 23-25, 2009 at University of Richmond in Virginia
- June 3-6, 2010 at Berea College in Kentucky
www.bonner.org 16

47. Program Management:
Congress Networking Tools
Congress Wiki Administrator Guide
Congress Forum Congress Facebook
www.bonner.org

48. Program Management:
Senior Intern Leadership
- 1 or more (some schools have 3) motivated rising Seniors (or Juniors) who
serve in key program management roles
Who? - Primary placement for 10 hours/week is with Bonner Program
- Have demonstrated and developed leadership qualities throughout program
(or on campus for new programs)
-Identify students who have strong understanding of Bonner Program and/or
how service is organized on your campus
How to pick? -Groom students in Junior year (or before); some Senior Interns start in the
summer before their year
-Many Senior Interns were Congress Reps or had strong role in program
- Coordinate the Bonner Leadership Team (students)
- Organize meetings, training, & enrichment activities
What they do? - Help manage service sites, serving as a liaison between students, sites, and
administrative team
- Help manage BWBRS
- Senior Interns have track at Summer Leadership Institute
When & Where? - June 3-6, 2010 at Berea College in Kentucky
www.bonner.org 18

49. Program Management:
Senior Intern Networking Tools
Senior Intern Forum Senior Intern Wiki
www.bonner.org

50. Team Mtgs Staff Student Leaders Community Partners
Summer Orientation/Planning Orientation/Planning Orientation/Planning
Week 1 Monday Meeting Tuesday Meeting
Week 2 Monday Meeting
Week 3 Monday Meeting Tuesday Meeting
Week 4 Monday Meeting Phone/Email Check-In
Week 5 Monday Meeting Tuesday Meeting
Week 6 Monday Meeting
Week 7 Monday Meeting Tuesday Meeting
Week 8 Monday Meeting Phone/Email Check-In
Week 9 Monday Meeting Tuesday Meeting
Week 10 Monday Meeting
Week 11 Monday Meeting Tuesday Meeting
Week 12 Monday Meeting Phone/Email Check-In
Week 13 Monday Meeting Tuesday Meeting
Week 14 Monday Meeting
Week 15 Monday Meeting Tuesday Meeting Planning Meeting

51. Worksheet
• Review list of functions & job titles/
descriptions
• Draft Leadership Team meeting schedule
www.bonner.org

52. Web Tools

53. Web Tools:
Social Media
www.bonner.org

54. Web Tools:
Social Media
Blogging
www.bonner.org

55. Web Tools:
Social Media
Blogging Networking
www.bonner.org

56. Web Tools:
Social Media
Blogging Networking Sharing
www.bonner.org

57. Web Tools:
Social Media
Blogging Networking Sharing Collaborating
www.bonner.org

58. Web Tools:
Program Management
BWBRS Ning
Twitter Wiki
www.bonner.org

59. Program Management:
BWBRS — Bonner Scholar Reporting
www.bonner.org 25

60. BWBRS Students Community Partners Staff
Week 1 Submit CLA | Log Hours Sign CLA Approve CLA
Week 2 Log Hours
Week 3 Log Hours Monitor Status
Week 4 Log & Submit Hour Logs Sign Hour Logs Approve Hour Logs
Week 5 Log Hours Troubleshooting
Week 6 Log Hours
Week 7 Log Hours Monitor Status
Week 8 Log & Submit Hour Logs Sign Hour Logs Approve Hour Logs
Week 9 Log Hours Troubleshooting
Week 10 Log Hours
Week 11 Log Hours Monitor Status
Week 12 Log & Submit Hour Logs Sign Hour Logs Approve Hour Logs
Week 13 Log Hours Troubleshooting
Week 14 Log Hours
Log & Submit final Hours Sign Hour Logs Approve Hour Logs
Week 15
& Service Accomplishments & Service Accomplishments & Service Accomplishments

61. Social Media Tools:
Program Management
BWBRS Ning
Twitter Wiki
www.bonner.org

62. Anyone with
account can edit
Share key forms,
handbooks, etc.
Embed Calendar,
Video, Slideshows

63. A simple profile
introduces your
community
partners.
Site-based teams manage
& share work.

64. Customize
design
Links to other
resources

65. Social Media Tools:
Training and Enrichment
Stetson University NJ BLP Program
Ripon College Centre College
www.bonner.org

66. Social Media Tools:
Recruiting and PR
Facebook Video
Blog Wiki
www.bonner.org

67. Social Media Tools:
Training and Enrichment
Facebook Video
Blog Social Bookmarking
www.bonner.org

68. Social Media Tools:
Networking
Facebook Video
Ning Wiki
www.bonner.org

69. Social Training & Program
Recruiting & PR Networking
Media Plan Education Management
Bonner
Program
Campus-
Wide
★ Blog with entries from current Bonners ★ Videos & podcasts of training ★ Google group calendar for scheduling ★ Bonner Network wiki serving as a hub of
★ Facebook Group for service center with workshops and coordinating information sharing
★ Bonner Foundation blog to announce and share
regular updates ★ How-to videos and screencasts ★ Campus service center wiki hub with pages Foundation news
★ PR video profiling center, service partners, ★ Video profiles of issues, partners, places, for service project teams and other areas ★ Bonner Foundation Google group calendar
SERVE 2.0 service opportunities and events
★ Video interviews of students, partners,
etc.
★ Campus service center wiki with training &
★ Google email discussion list
★ Facebook Group for service project
★ Bonner Network weekly email update
★ National Bonner Facebook Groups:
TOOLS faculty, etc. education resources
★ Social bookmarking for issue & other
teams
★ RSS feeds to keep up with website(s)
National Bonner Love Group, Bonner Congress
& Bonner Administrators
★ Video & photo & social bookmarking
web resources sharing
★ Blog(s) for reflection, announcements, etc.

70. Campus-Wide
Collaboration

71. Campus-Wide Collaboration:
Considerations for Where Bonner is Housed
• Governance (best department or division)
- Student affairs vs. academic affairs
- Other innovative options
• Access to resources
• Visibility and location
- Access to students
- Access to faculty
- Culture of service
• Institutional respect and future promise
www.bonner.org

72. Campus-Wide Collaboration:
Considerations for Where to House Bonner
Type Strengths Concerns Other
Fails to become integrated at
Fit with broader departmental
the institution’s core; lack of Many campuses have started
Student Affairs mission; student-led programs;
curricular change; co-curricular from this vantage point
can reach larger scale
devaluation
May build around the Service can be episodic if only
Having program under
capacities of faculty & students tied to courses; lack of student
Academic Affairs and, with care, meet more voice and leadership; staff
Academic Affairs does not
guarantee curricular change
complex community desires driven
Student & Campus can provide a broader Lack of coordination can lead
This strategy may be equally
Academic Affairs range of student & faculty to frustration; students often
effective; it largely depends on
involvement and types of civic left to navigate options on
the leadership & resources
(separate but coordinated) engagement their own
Leverages resources from &
Integrated Center change within curricular and Coordination and decision-
(‘hub’ where curricular & co-curricular; high potential for making may involve more time
campus-wide & people
co-curricular are combined)
institutionalization
www.bonner.org

73. Campus-Wide Collaboration:
Networking with Key Stakeholders on Campus
Academic
Student Life/Affairs Admissions
Shared training; calendar; student Departments
recruitment, selection, diversity CBR, PolicyOptions.org, SL
groups
courses, minor
Career Services Chaplain/Religious
career advising, fairs, trainings, Bonner Life
nonprofit career exploration,
internships Program vocation; advising; enrichment
workshops
Multicultural International
Affairs Public Relations
Affairs media, news, webpages
diversity, training, recruitment,
study abroad, trips, internships
community relations
www.bonner.org

74. Program Management:
Campus Examples
www.bonner.org

75. Campus-Wide Collaboration:
Institutional Support—Some Key Levers
• Bonner Director/Program access to senior
leadership
• Financial support for students to engage in
service
• Visibility in online and written communications
(from recruiting to alumni news)
• Faculty involvement and curriculum reform
• Central place for service & civic engagement in
defining mission, strategic plans, and budget priorities
www.bonner.org

76. Campus-Wide Collaboration:
What You Can Do
• Strategically build your staff—starting with
students
• Creatively consider new programs—from more
Federal Work Study placements to partnering with
national organizations
• Integrate, integrate, integrate
• Communicate frequently, positively, and
strategically with those above you—manage up
• Build a core constituency or a working
committee of key stakeholders to plan next stages
www.bonner.org