1. The Bonner Program:
Program Management
“Access to Education,
Opportunity to Serve”
A program of:
The Corella & Bertram Bonner Foundation
10 Mercer Street, Princeton, NJ 08540
(609) 924-6663 • (609) 683-4626 fax
For more information, please visit our website at www.bonner.org

2. Management
Structure

3. Program Management:
Bonner Program — Staffing & Student Roles
• Staffing Expectations
- Bonner Scholar Program: 40:1 FTE
- Bonner Leader Program: lead staff assigned to direct
- Bonner Director reports to Senior Administrator
• Leverage available positions (e.g.,VISTAs)
• Student Roles:
- Senior Intern(s)—training, site liaison, administration
- Two Congress Representatives—student voice & leadership
- Student Leadership Team & committee structure—class
meetings, projects, community fund
- Bonner student liaison with campus-wide student leadership
structure
www.bonner.org

4. Program Management:
Start-Up Model
Start Up Model — Limited Staff
- Bonner Program Director may wear multiple hats
- Begin with 5-10 students
- Progressively add more student each year (by class)
- Link to campus-wide service programs from outset
Bonner Program Director Other Campus Faculty/Staff
(manages Bonner Program) (engaged in community service learning)
Bonner Leaders Student Service Programs
(5-10 students — 2 serve as Congress Reps) (campus-wide volunteer management)
www.bonner.org

5. Program Management:
Bonner Program — Staffing & Student Roles
Center Director
(manages Center & oversees Bonner Program)
Bonner Coordinator Other Center Staff
(manages Bonner Program) (manage other programs)
VISTAs
(training, enrichment, community partnerships)
Senior Intern(s) Site/Project Coordinators
(training, enrichment, community partnerships) (campus-wide volunteer management)
Bonner Student Leadership Team Bonner Congress Reps
(class reps, committees, community fund) (Foundation link, student voice, special projects)
www.bonner.org

6. Program Management:
Established Model
Center Director
(manages Center & oversees Bonner Program)
VISTAs Other Campus Faculty/Staff
(training, enrichment, community partnerships) (engaged in community service learning)
Bonner Program Director Service Learning/CBR Staff
(manages Bonner Program) (supporting academically-based service)
Bonner Scholars & Leaders Site/Project Coordinators
(20-100 students — 2 serve as Congress Reps) (campus-wide volunteer management)
Community Service Work-Study Other Student Service Projects/Clubs
(one-year commitment by student) (1x or occasional service projects)
www.bonner.org

7. Program Management:
Carson-Newman College
Bonner Center for Service Learning & Civic Engagement
www.bonner.org

8. Program Management:
Carson-Newman College
Bonner Center for Service Learning & Civic Engagement
President
www.bonner.org

9. Program Management:
Carson-Newman College
Bonner Center for Service Learning & Civic Engagement
President
Director
www.bonner.org

10. Program Management:
Carson-Newman College
Bonner Center for Service Learning & Civic Engagement
President
Director
Community
Connections
Coordinator (VISTA)
www.bonner.org

11. Program Management:
Carson-Newman College
Bonner Center for Service Learning & Civic Engagement
President
Director
Community
Bonner Scholars
Connections
Coordinator
Coordinator (VISTA)
www.bonner.org

12. Program Management:
Carson-Newman College
Bonner Center for Service Learning & Civic Engagement
President
Director
Bonner Center Community
Bonner Scholars
Administrative Connections
Coordinator
Assistant Coordinator (VISTA)
www.bonner.org

13. Program Management:
Carson-Newman College
Bonner Center for Service Learning & Civic Engagement
President
Nonprofit
Leadership & Social
Director
Entrepreneurship
Studies
Bonner Center Community
Bonner Scholars
Administrative Connections
Coordinator
Assistant Coordinator (VISTA)
www.bonner.org

14. Program Management:
Carson-Newman College
Bonner Center for Service Learning & Civic Engagement
President
Nonprofit Engaged
Leadership & Social Scholarship
Director
Entrepreneurship Committee
Studies
Bonner Center Community
Bonner Scholars
Administrative Connections
Coordinator
Assistant Coordinator (VISTA)
www.bonner.org

15. Program Management:
Carson-Newman College
Bonner Center for Service Learning & Civic Engagement
President
Dean of the School
of Social Sciences
Nonprofit Engaged
Leadership & Social Scholarship
Director
Entrepreneurship Committee
Studies
Bonner Center Community
Bonner Scholars
Administrative Connections
Coordinator
Assistant Coordinator (VISTA)
www.bonner.org

16. Program Management:
Carson-Newman College
Bonner Center for Service Learning & Civic Engagement
President
Dean of the School
Provost
of Social Sciences
Nonprofit Engaged
Leadership & Social Scholarship
Director
Entrepreneurship Committee
Studies
Bonner Center Community
Bonner Scholars
Administrative Connections
Coordinator
Assistant Coordinator (VISTA)
www.bonner.org

17. Program Management:
Carson-Newman College
Bonner Center for Service Learning & Civic Engagement
President
Dean of the School
Provost
of Social Sciences
Nonprofit Engaged
Leadership & Social Scholarship
Director
Entrepreneurship Committee
Studies
Bonner Center Community
Bonner Scholars
Administrative Connections
Coordinator
Assistant Coordinator (VISTA)
Bonner Student
Leadership Team
www.bonner.org

18. Program Management:
Rhodes College
Bonner Center for Faith & Service
www.bonner.org

19. Program Management:
Rhodes College
Bonner Center for Faith & Service
Dean of Students
www.bonner.org

20. Program Management:
Rhodes College
Bonner Center for Faith & Service
Dean of Students
Director & Chaplain
www.bonner.org

21. Program Management:
Rhodes College
Bonner Center for Faith & Service
Dean of Students
Director & Chaplain
Bonner Center
VISTA
www.bonner.org

22. Program Management:
Rhodes College
Bonner Center for Faith & Service
Dean of Students
Director & Chaplain
Community Service
Coordinator
Bonner Center
VISTA
www.bonner.org

23. Program Management:
Rhodes College
Bonner Center for Faith & Service
Dean of Students
Director & Chaplain
Community Service
Coordinator
Bonner Center
Work Study Student VISTA
General
(10 hrs/wk)
www.bonner.org

24. Program Management:
Rhodes College
Bonner Center for Faith & Service
Dean of Students
Director & Chaplain
Community Service
Coordinator
Bonner Center
Work Study Student VISTA
General
(10 hrs/wk)
Rhodes Student
Associate
Bonner Program
(10-15 hrs/wk)
www.bonner.org

25. Program Management:
Rhodes College
Bonner Center for Faith & Service
Dean of Students
Director & Chaplain
Community Service
Coordinator
Bonner Senior
Bonner Center
Intern
Work Study Student VISTA
(4 hrs/wk)
General
(10 hrs/wk)
Rhodes Student
Associate
Bonner Program
(10-15 hrs/wk)
www.bonner.org

26. Program Management:
Rhodes College
Bonner Center for Faith & Service
Dean of Students
Director & Chaplain
Community Service
Coordinator
Bonner Senior
Bonner Center
Intern
Work Study Student VISTA
(4 hrs/wk)
General
(10 hrs/wk)
Rhodes Student Work Study Student
Associate General
Bonner Program (10 hrs/wk)
(10-15 hrs/wk)
www.bonner.org

27. Program Management:
Rhodes College
Bonner Center for Faith & Service
Dean of Students
Director & Chaplain
Rhodes Student
Associate Community Service
Religious Life Coordinator
(10-15 hrs/wk)
Bonner Senior
Bonner Center
Intern
Work Study Student VISTA
(4 hrs/wk)
General
(10 hrs/wk)
Rhodes Student Work Study Student
Associate General
Bonner Program (10 hrs/wk)
(10-15 hrs/wk)
www.bonner.org

28. Program Management:
Rhodes College
Bonner Center for Faith & Service
Dean of Students
Director & Chaplain
Rhodes Student
Associate Community Service
Religious Life Coordinator
(10-15 hrs/wk)
Bonner Senior Rhodes Student
Associate Bonner Center
Intern
Work Study Student Campus-Wide Service VISTA
(4 hrs/wk)
General (10-15 hrs/wk)
(10 hrs/wk)
Rhodes Student Work Study Student
Associate General
Bonner Program (10 hrs/wk)
(10-15 hrs/wk)
www.bonner.org

29. Program Management:
Rhodes College
Bonner Center for Faith & Service
Dean of Students
Director & Chaplain
Rhodes Student Rhodes Student
Associate Associate Community Service
General Religious Life Coordinator
(10-15 hrs/wk) (10-15 hrs/wk)
Bonner Senior Rhodes Student
Associate Bonner Center
Intern
Work Study Student Campus-Wide Service VISTA
(4 hrs/wk)
General (10-15 hrs/wk)
(10 hrs/wk)
Rhodes Student Work Study Student
Associate General
Bonner Program (10 hrs/wk)
(10-15 hrs/wk)
www.bonner.org

30. Program Management:
Stetson University
Center for Service Learning
www.bonner.org

31. Program Management:
Stetson University
Center for Service Learning
Dean of Students
www.bonner.org

32. Program Management:
Stetson University
Center for Service Learning
Dean of Students
Assistant Director of
Community
Engagement and
Outreach Initiatives
www.bonner.org

33. Program Management:
Stetson University
Center for Service Learning
Dean of Students
Assistant Director of
Community
Engagement and
Outreach Initiatives
Bonner Program
Coordinator (VISTA)
www.bonner.org

34. Program Management:
Stetson University
Center for Service Learning
Dean of Students
Assistant Director of
Community
Engagement and
Outreach Initiatives
Bonner Program
Coordinator (VISTA)
Community
Engagement
Specialist
(10-12 hrs/wk)
www.bonner.org

35. Program Management:
Stetson University
Center for Service Learning
Dean of Students
Assistant Director of
Community
Engagement and
Outreach Initiatives
CAUSE Advisor &
Bonner Program Service-Learning
Coordinator (VISTA) Program
Coordinator (VISTA)
Community
Engagement
Specialist
(10-12 hrs/wk)
www.bonner.org

36. Program Management:
Stetson University
Center for Service Learning
Dean of Students
Assistant Director of
Community
Engagement and
Outreach Initiatives
CAUSE Advisor &
Bonner Program Service-Learning
Coordinator (VISTA) Program
Coordinator (VISTA)
Community Student
Engagement Engagement
Specialist Facilitator
(10-12 hrs/wk) (10-12 hrs/wk)
www.bonner.org

37. Program Management:
Stetson University
Center for Service Learning
Dean of Students
Assistant Director of
Community
Engagement and
Outreach Initiatives
CAUSE Advisor &
Center for Service Bonner Program Service-Learning
Learning Manager Coordinator (VISTA) Program
Coordinator (VISTA)
Community Student
Engagement Engagement
Specialist Facilitator
(10-12 hrs/wk) (10-12 hrs/wk)
www.bonner.org

38. Program Management:
Stetson University
Center for Service Learning
Dean of Students
Assistant Director of
Community
Engagement and
Outreach Initiatives
CAUSE Advisor &
Center for Service Bonner Program Service-Learning
Learning Manager Coordinator (VISTA) Program
Coordinator (VISTA)
Community Student
Engagement Engagement Technology Manager
Specialist Facilitator (10-12 hrs/wk)
(10-12 hrs/wk) (10-12 hrs/wk)
www.bonner.org

39. Program Management:
Stetson University
Center for Service Learning
Dean of Students
Assistant Director of
Community
Engagement and
Outreach Initiatives
CAUSE Advisor &
Center for Service Bonner Program Service-Learning
Learning Manager Coordinator (VISTA) Program
Coordinator (VISTA)
Community Student
Community Partner
Engagement Engagement Technology Manager
Manager
Specialist Facilitator (10-12 hrs/wk)
(10-12 hrs/wk)
(10-12 hrs/wk) (10-12 hrs/wk)
www.bonner.org

40. Working Session
Map your institution’s org chart,
including staff and student roles
www.bonner.org

41. Management
Roles & Process

42. Program Management:
Community Partnerships
Agency Student
Coordinator Coordinator
Volunteers
www.bonner.org

43. Program Management:
Community Partnerships — Team Roles
Team Roles Expectations
• attends summer orientation
Agency Site Supervisor
• collaborates on developing annual site-based plan
(lead agency/site administrator working with site coordinator)
• meets regularly with site coordinator
Student Site Coordinator • collaborates on developing annual site-based plan
(responsible for managing partnership with the school & serves as link • meets regularly with site supervisor
to campus director or coordinator) • leads weekly site-based student team meetings
• meets regularly with site coordinator
Student Project Coordinator
• develops project plan
(responsible for particular project or event at the school)
• recruits & supervises volunteers for project
Regular Volunteers • attend weekly site/project team meetings
(responsible for particular project within the school) • volunteer at site
Occasional Volunteers
• volunteer at site
(serve at one-time events at the school)
www.bonner.org

44. Program Management:
Community Partnerships — Org Structure
Faculty,
Campus Center Community Advisory
Administrators &
Staff Board
Other Offices
Site-Based Team Site-Based Team Site-Based Team
Site-Based Team
Big Brother/Big Sister Soup Kitchen WaterWatch
Adult Education
(Mentoring) (Hunger) (Environment)
Site-Based Team Site-Based Team Site-Based Team
Housing Aging Population Immigration
www.bonner.org

45. Program Management:
Student Leaders Roles
Meetings &
Position Responsibility
Support
- team management at service site
Site-Based - issues-based research
- Student Handbook Live
Team Leader - site project coordinator
- student-initiated team meetings
- represent class on the student leadership team - Student Handbook Live
Class Rep - familiarity with the student development model - student leadership team meetings
- represent their Bonner program to the Network
- bring the Network back to their Bonner program - Summer Leadership Institute
Congress Rep - Fall Congress Meeting
- create & lead project to strengthen
program
- assist staff with general program management
- take on special projects - Summer Leadership Institute
Senior Intern - Fall Congress Meeting
- plan, facilitate, and supervise Bonner
meetings, trainings, and activities
www.bonner.org 15

46. Program Management:
Bonner Congress Leadership
- Two motivated students who show leadership potential and a desire to
improve your program, school, and community
Who? - Willing to communicate with peers, the Foundation, and other schools
- Will make a commitment above and beyond their regular service hours
-Educate yourself and prospective students on the role
-Work with students to identify idea for their Congress Proposal
How to pick? -Create a process that includes student voice (voting, presentations, nomination
committee) and administrator input
- design & implement a plan for a big idea to build or strengthen their Bonner
Program, campus, or community
What they do? - collaborate with other Reps on their projects, and learn from the examples of
other campus programs
- attend two meetings annually where they represent their campus program
- online (emails, Bonner Congress Group, Wiki)
When & Where? - October 23-25, 2009 at University of Richmond in Virginia
- June 3-6, 2010 at Berea College in Kentucky
www.bonner.org 16

47. Program Management:
Congress Networking Tools
Congress Wiki Administrator Guide
Congress Forum Congress Facebook
www.bonner.org

48. Program Management:
Senior Intern Leadership
- 1 or more (some schools have 3) motivated rising Seniors (or Juniors) who
serve in key program management roles
Who? - Primary placement for 10 hours/week is with Bonner Program
- Have demonstrated and developed leadership qualities throughout program
(or on campus for new programs)
-Identify students who have strong understanding of Bonner Program and/or
how service is organized on your campus
How to pick? -Groom students in Junior year (or before); some Senior Interns start in the
summer before their year
-Many Senior Interns were Congress Reps or had strong role in program
- Coordinate the Bonner Leadership Team (students)
- Organize meetings, training, & enrichment activities
What they do? - Help manage service sites, serving as a liaison between students, sites, and
administrative team
- Help manage BWBRS
- Senior Interns have track at Summer Leadership Institute
When & Where? - June 3-6, 2010 at Berea College in Kentucky
www.bonner.org 18

49. Program Management:
Senior Intern Networking Tools
Senior Intern Forum Senior Intern Wiki
www.bonner.org

50. Team Mtgs Staff Student Leaders Community Partners
Summer Orientation/Planning Orientation/Planning Orientation/Planning
Week 1 Monday Meeting Tuesday Meeting
Week 2 Monday Meeting
Week 3 Monday Meeting Tuesday Meeting
Week 4 Monday Meeting Phone/Email Check-In
Week 5 Monday Meeting Tuesday Meeting
Week 6 Monday Meeting
Week 7 Monday Meeting Tuesday Meeting
Week 8 Monday Meeting Phone/Email Check-In
Week 9 Monday Meeting Tuesday Meeting
Week 10 Monday Meeting
Week 11 Monday Meeting Tuesday Meeting
Week 12 Monday Meeting Phone/Email Check-In
Week 13 Monday Meeting Tuesday Meeting
Week 14 Monday Meeting
Week 15 Monday Meeting Tuesday Meeting Planning Meeting

51. Worksheet
• Review list of functions & job titles/
descriptions
• Draft Leadership Team meeting schedule
www.bonner.org

52. Web Tools

53. Web Tools:
Social Media
www.bonner.org

54. Web Tools:
Social Media
Blogging
www.bonner.org

55. Web Tools:
Social Media
Blogging Networking
www.bonner.org

56. Web Tools:
Social Media
Blogging Networking Sharing
www.bonner.org

57. Web Tools:
Social Media
Blogging Networking Sharing Collaborating
www.bonner.org

58. Web Tools:
Program Management
BWBRS Ning
Twitter Wiki
www.bonner.org

59. Program Management:
BWBRS — Bonner Scholar Reporting
www.bonner.org 25

60. BWBRS Students Community Partners Staff
Week 1 Submit CLA | Log Hours Sign CLA Approve CLA
Week 2 Log Hours
Week 3 Log Hours Monitor Status
Week 4 Log & Submit Hour Logs Sign Hour Logs Approve Hour Logs
Week 5 Log Hours Troubleshooting
Week 6 Log Hours
Week 7 Log Hours Monitor Status
Week 8 Log & Submit Hour Logs Sign Hour Logs Approve Hour Logs
Week 9 Log Hours Troubleshooting
Week 10 Log Hours
Week 11 Log Hours Monitor Status
Week 12 Log & Submit Hour Logs Sign Hour Logs Approve Hour Logs
Week 13 Log Hours Troubleshooting
Week 14 Log Hours
Log & Submit final Hours Sign Hour Logs Approve Hour Logs
Week 15
& Service Accomplishments & Service Accomplishments & Service Accomplishments

61. Social Media Tools:
Program Management
BWBRS Ning
Twitter Wiki
www.bonner.org

62. Anyone with
account can edit
Share key forms,
handbooks, etc.
Embed Calendar,
Video, Slideshows

63. A simple profile
introduces your
community
partners.
Site-based teams manage
& share work.

64. Customize
design
Links to other
resources

65. Social Media Tools:
Training and Enrichment
Stetson University NJ BLP Program
Ripon College Centre College
www.bonner.org

66. Social Media Tools:
Recruiting and PR
Facebook Video
Blog Wiki
www.bonner.org

67. Social Media Tools:
Training and Enrichment
Facebook Video
Blog Social Bookmarking
www.bonner.org

68. Social Media Tools:
Networking
Facebook Video
Ning Wiki
www.bonner.org

69. Social Training & Program
Recruiting & PR Networking
Media Plan Education Management
Bonner
Program
Campus-
Wide
★ Blog with entries from current Bonners ★ Videos & podcasts of training ★ Google group calendar for scheduling ★ Bonner Network wiki serving as a hub of
★ Facebook Group for service center with workshops and coordinating information sharing
★ Bonner Foundation blog to announce and share
regular updates ★ How-to videos and screencasts ★ Campus service center wiki hub with pages Foundation news
★ PR video profiling center, service partners, ★ Video profiles of issues, partners, places, for service project teams and other areas ★ Bonner Foundation Google group calendar
SERVE 2.0 service opportunities and events
★ Video interviews of students, partners,
etc.
★ Campus service center wiki with training &
★ Google email discussion list
★ Facebook Group for service project
★ Bonner Network weekly email update
★ National Bonner Facebook Groups:
TOOLS faculty, etc. education resources
★ Social bookmarking for issue & other
teams
★ RSS feeds to keep up with website(s)
National Bonner Love Group, Bonner Congress
& Bonner Administrators
★ Video & photo & social bookmarking
web resources sharing
★ Blog(s) for reflection, announcements, etc.

70. Campus-Wide
Collaboration

71. Campus-Wide Collaboration:
Considerations for Where Bonner is Housed
• Governance (best department or division)
- Student affairs vs. academic affairs
- Other innovative options
• Access to resources
• Visibility and location
- Access to students
- Access to faculty
- Culture of service
• Institutional respect and future promise
www.bonner.org

72. Campus-Wide Collaboration:
Considerations for Where to House Bonner
Type Strengths Concerns Other
Fails to become integrated at
Fit with broader departmental
the institution’s core; lack of Many campuses have started
Student Affairs mission; student-led programs;
curricular change; co-curricular from this vantage point
can reach larger scale
devaluation
May build around the Service can be episodic if only
Having program under
capacities of faculty & students tied to courses; lack of student
Academic Affairs and, with care, meet more voice and leadership; staff
Academic Affairs does not
guarantee curricular change
complex community desires driven
Student & Campus can provide a broader Lack of coordination can lead
This strategy may be equally
Academic Affairs range of student & faculty to frustration; students often
effective; it largely depends on
involvement and types of civic left to navigate options on
the leadership & resources
(separate but coordinated) engagement their own
Leverages resources from &
Integrated Center change within curricular and Coordination and decision-
(‘hub’ where curricular & co-curricular; high potential for making may involve more time
campus-wide & people
co-curricular are combined)
institutionalization
www.bonner.org

73. Campus-Wide Collaboration:
Networking with Key Stakeholders on Campus
Academic
Student Life/Affairs Admissions
Shared training; calendar; student Departments
recruitment, selection, diversity CBR, PolicyOptions.org, SL
groups
courses, minor
Career Services Chaplain/Religious
career advising, fairs, trainings, Bonner Life
nonprofit career exploration,
internships Program vocation; advising; enrichment
workshops
Multicultural International
Affairs Public Relations
Affairs media, news, webpages
diversity, training, recruitment,
study abroad, trips, internships
community relations
www.bonner.org

74. Program Management:
Campus Examples
www.bonner.org

75. Campus-Wide Collaboration:
Institutional Support—Some Key Levers
• Bonner Director/Program access to senior
leadership
• Financial support for students to engage in
service
• Visibility in online and written communications
(from recruiting to alumni news)
• Faculty involvement and curriculum reform
• Central place for service & civic engagement in
defining mission, strategic plans, and budget priorities
www.bonner.org

76. Campus-Wide Collaboration:
What You Can Do
• Strategically build your staff—starting with
students
• Creatively consider new programs—from more
Federal Work Study placements to partnering with
national organizations
• Integrate, integrate, integrate
• Communicate frequently, positively, and
strategically with those above you—manage up
• Build a core constituency or a working
committee of key stakeholders to plan next stages
www.bonner.org